For my order 80185937, I ordered 4 items: 2 bedside tables and 2 lamps. Unfortunately, only 1 of the 2 bedside tables was delivered. DHL left the two packages in our hallway and then left. I have phot... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Like MANY others - do NOT order from here anymore. Customer Service is not doing anything for you. I ordered something on August 1st. Not delivered. No refund. Reached out to the customer service and... See more
Company replied
Excellent service! Highly recommended! I didn't know that in our times of AI and bots (when no one really cares - just wants your money) there are still businesses which keep 'human' approach (with ve... See more
Company replied
I got a broken lamp because it wasn't protected properly. I provided photo evidence and sent everything to support, however, it's been a while and no one replied or contacted me. Edit: They did get... See more
Company replied
Company details
- Living Room Furniture Store
- Bedroom Furniture Store
- Furniture Store
- Garden Center
- Interior Designer
- Lighting Store
About Kwantum
Information provided by various external sources
Kwantum is de grootste woondiscounter in Nederland en Vlaanderen. Met circa 100 zelfbedieningswinkels op makkelijk bereikbare locaties weten vele klanten ons snel te vinden.
Wij zijn marktleider in vloerbedekking, laminaat, gordijnen, behang en verlichting en
één van de grootste aanbieders van meubelen, tuinmeubelen, keukendecoratie, woningdecoratie, opbergartikelen, gereedschap, en verf.
Kortom, wij bieden een verrassend compleet assortiment van leuke en actuele artikelen voor in en om het huis. Wij bieden de laagste prijs, 365 dagen per jaar, evenals een verrassend complete service. Van het stofferen (confectioneren van gordijnen tot het leggen van vloerbedekking) en inrichten van het huis tot het decoreren en onderhouden van je leefomgeving.
Wij maken je gordijnen en zonwering kant-en-klaar op maat en je vloerbedekking wordt goed en vakkundig gelegd. Onze medewerkers in de winkel zijn vakkundig opgeleid en helpen je graag bij het vinden van de juiste oplossing voor je woonwens. In de winkel, maar ook op internet is het kopen van Kwantumartikelen niet alleen leuk, maar zeker ook heel slim!
Bekijk ons assortiment vandaag nog op www.kwantum.nl.
Contact info
Belle van Zuylenstraat 10, 5032 MA, Tilburg
- 0900-2355926 (gebruikelijke belkosten)
- klantenservice@kwantum.nl
- www.kwantum.nl
3.5
Average
35K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superhandig totaalpakket
4 September 2026
Unprompted review
Reply from Kwantum
Bedankt voor je mooie review! Fijn om te lezen dat je ons totaalpakket zo handig vindt. ^Sisley
prima communicatie en alles verliep…
prima communicatie en alles verliep naar wens.
31 August 2026
Unprompted review
Reply from Kwantum
Bedankt voor je mooie review! Fijn om te lezen dat de communicatie prettig was en alles naar wens is verlopen. ^Sisley
Missing items
For my order 80185937, I ordered 4 items: 2 bedside tables and 2 lamps. Unfortunately, only 1 of the 2 bedside tables was delivered. DHL left the two packages in our hallway and then left. I have photos as proof of the two delivered packages and their contents. These clearly show that one bedside table is missing. I contacted customer services but have not hear back yet still.
26 August 2026
Unprompted review
Reply from Kwantum
Thank you for your review. We’re sorry to hear that your order was delivered incomplete and that you have not yet received a response from our customer service team. We understand how frustrating this is. Please send us a private message via our social media channels with your order details, so we can look into this for you and help you further. ^Sisley
No delivery, No refund - Like MANY others
Like MANY others - do NOT order from here anymore. Customer Service is not doing anything for you. I ordered something on August 1st. Not delivered. No refund. Reached out to the customer service and its been 14 days. No response. Another contact form today - but will I get a response? Probably not seeing all the other 1 Star reviews on here. they are just telling you to go onto their socials, where I will probably also never get a response from them. I will definetly never order or buy something from there again. I have never experienced this.
1 August 2026
Unprompted review
Reply from Kwantum
We’re so sorry you had to wait so long for your order and a resolution. We apologize for the inconvenience and the lack of communication.
We see that you’ve since reached out to us via our social media channels. We’ve processed your refund there. You’ll receive the amount as soon as possible in the account used to pay for the order.
We understand that you’ve been very disappointed by this experience, and we’re sorry things turned out this way. ^Ivy
I like the products' designs and the…
I like the products' designs and the quality-price is very good.
8 August 2026
Unprompted review
Reply from Kwantum
We’re glad you’re happy with our designs and the quality for the price. Thank you for your lovely review! ^Ivy
Workers there is helpful and friendly
Workers there is helpful and friendly
20 July 2026
Unprompted review
Reply from Kwantum
Thank you for your review! We are happy to read that our service and friendly approach were appreciated. ^Sisley
No way to reach Customer support
I ordered a wall mirror from Kwantum. It came completely damaged and I could see even before opening the product fully. I immediately filled the contact form from the website to reach to the customer support. However, it has been 1+ week and no one has reverted to the request, even when their SLA mentions 2 days. There is also no contact number on the website where you can speak to a human representative. Extremely disappointing and the poorest of support I experienced in Netherlands
13 July 2026
Unprompted review
Reply from Kwantum
Bedankt voor je review. Ik zie dat de terugbetaling inmiddels is verwerkt. Onze excuses voor het ontstane ongemak. Bedankt dat je je ervaring met ons hebt gedeeld; we nemen je feedback mee om onze service verder te verbeteren. ^Danielle
I ordered online and it was a set of 2…
I ordered online and it was a set of 2 chairs so i orde on quantity 2 to be 4 but unfortunately i recived just the set of 2 i send it back of course.
3 July 2026
Unprompted review
Reply from Kwantum
Thank you for your review. We're sorry to read there was confusion about your order and that it didn't meet your expectations. We understand how disappointing this must have been.
If you would like us to look into this further, you're always welcome to contact us via our contact form or send us a private message on our social media channels. We'd be happy to help. ^Sisley
Was not satisfied with the technician
I was not happy with the technician who showed up for the measurement. He did not inform me about the choices I could have for the details of the roller curtain.
11 July 2026
Unprompted review
Reply from Kwantum
Thank you for your review. We're sorry to read that your experience with the measuring appointment did not meet your expectations. We understand how important it is to receive clear information about all available options for your roller blinds.
If you would like to discuss your experience further, you're always welcome to fill in our contact form. We'd be happy to look into it with you.
Thank you for your feedback, it helps us improve our service. ^Sisley
Clear communication
Communication and preparation were clear and easy to follow. My advisor kept to time and answered all my questions and made good recommendations
8 July 2026
Unprompted review
Reply from Kwantum
Hi Ola, thank you for your lovely review! 😊 We’re happy to hear that the communication and preparation were clear and that your advisor was able to answer all your questions and provide helpful recommendations. We’ll pass on your compliments to the team! ^Aimee
Terrible customer service
Terrible customer service and after-sales support. I placed an order worth over €1,000, and after almost three weeks, my order is still unresolved.
The delivery was late, incomplete, and incorrect. I ordered two carpets, but only one was delivered, and it was the wrong color (I ordered beige but received dark grey). The second carpet is still missing.
I have visited the Gouda store three times, but each time I was told there was nothing they could do except open a ticket and that waiting 30 minutes or more on the customer service line was “normal.” After multiple calls and long waiting times, I still have no solution or even a clear update.
I paid for a complete order and delivery, yet I have an unusable carpet in my living room and an unfinished order. This level of customer service is unacceptable. Based on my experience, I cannot recommend this company. Don’t waste your time and money on this company.
18 June 2026
Unprompted review
Reply from Kwantum
We’re sorry to hear that your order was delivered incomplete and incorrect, and that the issue still hasn’t been resolved to your satisfaction. That’s obviously not the level of service we aim to provide.
We understand your frustration regarding the long processing time, the communication, and the lack of a satisfactory solution. Feel free to send us a private message via one of our social media channels. I’d be happy to look into it. ^Ivy
No contact possible for return
I received my order in damaged condition. I immediately tried to arrange a return or replacement, but there appears to be no way to contact your customer service directly. The only option available was to submit an online form, which I have already completed, yet I have received no response from your team.
There is no phone number or alternative contact method provided, which is extremely frustrating. This level of customer support is unacceptable, especially when dealing with a damaged product.
1 June 2026
Unprompted review
Reply from Kwantum
Thank you for your review. We're sorry to hear that your order arrived damaged and that you have not yet received a response to your contact form. Could you send us a private message on Instagram or Facebook? We'd be happy to take a look with you. ^Phoebe
A bit slow delivery of orders
6 June 2026
Unprompted review
Reply from Kwantum
Thank you for your honest review! ^Ivy
Good experience.
5 June 2026
Unprompted review
Reply from Kwantum
Fijn om te horen dat je een goede ervaring hebt gehad. We waarderen het dat je dit met ons deelt en hopen je in de toekomst opnieuw te mogen verwelkomen.
Graag tot ziens bij Kwantum! 😊 ^Aimee
It has been the worst experience
It has been the worst experience. I bought a product on the 23/05 and I'm still waiting for the delivery. I don't care if it is with DHL. It is your partner, I pay money for you and you partner with the worst delivery company. All your advertising is saying I will get the product within 2-3 working days, should I open a legal complain about misleading marketing so you can investigate and get my product delivered? I tried to speak with customer services and it was even a worst experience.
23 May 2026
Unprompted review
Reply from Kwantum
Thank you for your review. We are sorry to read that your experience with your order and the delivery process has not met your expectations. We understand how frustrating it is when a delivery takes longer than expected and when you are unable to get the clarity you are looking for through customer service.
We would like to look into this for you. Please contact us via our customer service web form and include your order details, so the appropriate department can review the status of your order and assist you further. ^Carlijn
Part of my order arrived damaged
16 May 2026
Unprompted review
Reply from Kwantum
We're sorry to hear that part of your order arrived damaged. That's certainly not what we intended. Could you please send us a private message via one of our social media channels? We'd be happy to help you resolve this. ^Ivy
customer service not reachable
Bought a product online, but unfortunately it was missing parts. Filled in the contact form twice, but no reply. Tried calling, no one picks up.
18 May 2026
Unprompted review
Reply from Kwantum
Hi Daniela, thank you for your review.
We are sorry to hear that your product was delivered with missing parts and that you have not yet received a response to your contact requests. We understand how frustrating this must be.
Please send us a private message via Instagram or Facebook with your order number and details of the missing parts, so we can look into this and help you further as soon as possible. ^Aimee
Great Quality and customer service
8 May 2026
Unprompted review
Reply from Kwantum
We really appreciate that you're satisfied with our quality and customer service. We hope to see you again soon. ^Ivy
Reply from Kwantum
Thankyou for your positive review! ^Sisley
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.