LG Electronics Reviews 

Only gave 1 star as I couldn’t give 0.
Stainless 60/40 fridge freezer.
Constant alarm fault stating fridge or freezer temp is wrong.
Woke up often by it.
Customer services useless. They try every possible ploy to not fix it….. reading the manual to me…🤦🏻
Then “switch it off and back on again”
Constant faults….. next step is trading standards as less than 12 months old.

I bought an LG thin 7700 series. The television keeps turning off. It will play for a while then will shut off, and everything has to be restarted. The customer service desk at LG was useless! They didn't seem to care about the tv turning off, they only cared about the power bar. They didn't seem to want to admit something was wrong with the television; it was how I set it up. Everything worked fine on my old television without a problem the way I set it up. The television isn't even a month old and they want to charge me to come and look at it. The warranty doesn't seem to matter. I will buy another LG product they don't back them up. Buyer beware!

LSGL6335X review Gas oven 6.3cuft
The device is brilliant however there is no in hime warranty or installation support if your home is outside 150km of the ASC authorized service centre unless you send it back to them... very costly. The list of local service reps. Received - none service or install that i could find. The ThinQ app for wifi control requires a third party sign in that requires location services on and all details that can be shared before the unit can be connected to wifi. The 1yr warranty and extended warranty is only worth anything if close to anLg ASC

They are as blind as Harvey Norman.
I am fighting a consumer law claim I don't want another LG TV Ever, LG is dead to me as is Harvey Norman, heh the funny thing is I would of spent all of the refund at their store plus thousands of dollars more, yeah that's not happening.

I have damning video evidence and have an independent report as well as a second opinion and LG has seen my videos apparently, the repairers are quite close with LG, a bit to close if you ask me and they are also getting a 1 star and potentially need to be investigated.

My video evidence was sent to LG instead of the visiting technician for review, that kind of says it all.

I strongly recommend NOT ordering directly from LG.com. I spent over $2,000 on a new washer, dryer, and two pedestals. The dryer arrived dented, and after 45 minutes on the phone, LG offered me $15. The installers also scraped my newly painted walls.

After ONE load, the dryer gave an "80% duct blocked" warning and said not to use it. The installers had crushed the dryer duct when they pushed the dryer into place.

After another hour on the phone, LG told me they could fix their installation mistake in 10 DAYS. They refused to reimburse me for having it fixed locally, so I had to spend over $100 of my own money to have a local HVAC company come out and fix LG's installation mistake.

A dented dryer, damaged walls, improper installation, hours on the phone, and another $100+ out of my pocket just to make my brand-new dryer usable.

Save yourself the hassle. Buy through Lowe's, Home Depot, or another retailer, or choose another brand. Dealing directly with LG has been horrendous.

My mistake was buying Online from LG their 14,000 BTU Air Conditioner instead of buying a AC unit from a trusted Local business. The box arrived undamaged but the fan would not work.
Two weeks after contact LG has failed to send service. They still won't accept Return & Refund. We need Consumer Protection from poor service corporations like LG.
Impossible for their Customer Service reps to do the right thing. No guarantee of the machine working on delivery.

To anyone thinking about buying an LG TV in Israel, here is my experience:

I am writing to report severe property damage and unacceptable service during the delivery and installation of my new LG C6 TV, which was delivered to my apartment on September 1st.

Details of the Incident
During delivery, I requested that the representatives in charge of delivery and installation install the included TV stand for an additional fee. During this process, the following damage occurred:

Incorrect Hardware & Stripped Screws: The installer inserted the wrong screws into the TV chassis and had to aggressively remove them using pliers.

Floor & TV Stand Damage: The installer dropped the heavy metal base of the TV stand onto my tile floor, cracking/chipping the floor tile and damaging the metal finish of the TV stand itself.

Furniture Damage: While lifting the TV onto our TV cabinet, the delivery team scratched and damaged the edge of our wooden furniture cabinet.

At my explicit insistence, the installer filed an incident report on-site. He assured me that H.Y.E. customer service would replace the damaged TV stand and cover the costs to repair the damaged floor tile and furniture cabinet.

Current Status & Customer Support
Since the incident, dealing with H.Y.E. group customer service has been a frustrating experience:

Representatives claimed today that a manager had already contacted me. No manager has called or reached out to me.

I have been promised manager callbacks multiple times without any follow-through, and requests for updates are continuously deflected.

Given the complete lack of professionalism during installation and the poor handling by support afterwards, I have serious concerns about the technical competence and accountability of the H.Y.E. group. Potential buyers should be aware of the level of post-purchase service to expect.

I wish I could score a negative 100 on LG’s service when I received a damaged dishwasher. First of all they tried to blame my builder for damaging it but then it turned out he was a good friend of the guy who sold it to him from Harvey Norman in Corio so then they tried to blame my plumber who installed the dishwasher on the damage to it. They were horrible to deal with from day one when I told them my dishwasher was dented and the door pushed in like an empty Coke can and still would take no responsibility even when I sent them videos and photos of the damaged dishwasher. Four months on after me constantly chasing it up, as they never bother to get back to me, they sent an authorised repairer to my home in Ballarat who recommended a replacement dishwasher as it wasn’t only the door that was damaged, also the internal casing of the dishwasher was damaged. But they still never contacted me, I had to chase them up and finally after four months they said they would replace my dishwasher but would not have anyone deliver it to my home, uninstall the old one and install the new one which I find disgusting as I had already paid a licensed plumber to install the first one. Thanks to Harvey Norman Corio, and no thanks to LG, I have finally received a replacement dishwasher but I will never ever ever ever buy an LG product again as their after sales service is nil. Zero. And they are so rude and don’t care at all once the product has been sold. They made me feel like a second class citizen and so insignificant and I would not recommend anyone buying anything LG as they don’t care about their products once they are in your home. I just hope nothing goes wrong with the replacement dishwasher coz I know they will not do anything to help me. I was considering buying an LG fridge but not now. I will buy Westinghouse or any other brand but LG after the fight I had with them to replace my dishwasher which was damaged, not only the door but also my the interior. If I could’ve replaced it with a different brand I would have but I had no choice. I hate LG and their after sales service and buyers beware as unless you fight and fight and fight for months on end, they will not help you at all. Totally disgusted 🤮

My experience with LG has been absolutely infuriating. My washer and dryer were scheduled for delivery September 1 and never arrived. LG then assured me they would be delivered September 9, which I have in writing.

LG’s logistics provider, Transmotion, then contacted me and said September 9 was NOT available and their earliest delivery date was September 14. I called LG to resolve the conflicting information.

Their customer service was terrible. The representatives seem poorly trained and so dependent on scripts that they do not actually listen. I repeatedly explained that I was communicating directly with their logistics provider and had written confirmation that September 14 was the earliest available date. The representative continued insisting on September 9 and repeatedly put me on long holds. It genuinely felt like she was pretending not to hear what I was saying because it did not fit her script.

I spent approximately an hour on this unnecessary call and missed an extremely important callback regarding my state benefits, which is very difficult to reschedule.

After wasting an hour of my time, LG FINALLY acknowledged that I had been correct all along. The actual delivery date is September 14.

LG previously offered $100 compensation for the ORIGINAL September 1 delivery failure. This is a separate failure involving another delay, incorrect information and terrible customer service.

I asked for a manager and was refused one. I was simply told someone would call me back. Delivery delays happen, but repeatedly giving customers false information, refusing to listen, and having such poor communication with your own delivery company is unacceptable. This has been some of the worst customer service I have experienced.

The fridge has required repairs 2 times in less than 5 years. Called customer service yesterday to tell them ice was building up in the fridge and I think the fridge might not be as cold as it should be. Was told someone would call me back on the same day. Called again today - apparently I told the guy yesterday the fridge was too cold. Then they told me today that I had to monitor it and I wasn't allowed to put anything "too wet" in the fridge because this can cause frost build up. What does that even mean?

LG products may look good but their quality is poor and after sales service is abysmal. Don’t bother with LG.

the standup LG air conditioner works, purchased in April 2026, only 4 months of use to date. Can't complain on function but impossible to register the product. After paying some $800 after taxes and delivery, I expect to be able to register the product in case of future possible repairs. So I can only suggest buy Canadian products with effective websites in English that function at least for chat bot questions, and product support - instead of just promoting one more product, as on LG website.

Horrible Horrible customer support
I should have kicked this company out of business in Canada if I ever have a control. They are just manipulating public to their advantage. Their products are not reliable either.

I bought and returned their TV and since last two months, I have not got my payment back yet. Its lot more easier to buy stuff at COSTCO than to deal with these crooked individuals.

i refuse to allow LG access to the camera and microphone and third party sharing on last update(and previous updates). now the screen is a revolving green blue bar show. this is exactly the type of behavior american lawsuits have targeted and won! unfornately this isn’t america. do not buy this crap.

Ordered tv from lg. Was smashed during shipping. Now they say I have to wait 5 days for a return table from them. No more lg for me. Customer service sucks.

Contacted LG to inquire about a torque spec for the bolt that retains the rotor assembly to the washer spinner support shaft spline on my WM2455HW washer. Parts was no help and only suggested THAT I contact manufacture technical support. Tried to contact them and they wanted to send me back to parts. Contacts with both were obviously not read and both were just a waste of my time.

Absolutely, horrible company.After 3 years, my washing machine started rusting.They will not do anything about it , but want to charge me $349 fee to replace top portion on the washing machine, will never buy Lg products again, horrible customer service, check all the reviews. 1.1 stars. Very bad service, manager. 'Ismail. Not helpful..sent pictures, and bill of sale, wasted .my time, also do not buy extended warranty, they will find excuses to to repair or replace..this is why this company has 1.1. Stars

I purchased an LG washing machine which arrived damaged. After waiting around two weeks for a replacement, the second machine also arrived damaged.

LG then refused to collect the first damaged machine immediately, leaving me waiting another two weeks for collection. Although the washing machine has now been collected, I still haven't received my refund and LG is not responding to my communications.

The lack of communication and delays have been extremely frustrating.

Due to LG's failure to respond or process my refund, I am now left with no option but to contact my credit card company to recover my money.

Poor product quality and extremely poor after-sales service.

American koelkast instaview 2021. Suddenly broke down after 5 years. Contacted LG. And adviced us to turn off for 12 hrs and turn it on after. Followed the advice,and it is not cooling/freezing. They want a video and photo. And that is like 3 to 5 days to wait. Not really happy with their service.

One of the worst service.
Even customer support doesn't help to resolve any problem
Their service centers are worst, couldn't able to resolve an issue even after raising a request one month ago