Candy Reviews 

Machine exploded in the middle of the house during regular functioning. I bought it almost a year ago , was running it today when it exploded . not only was it a safety hazard but the customer service had the audacity to say that I am not covered for breakage. You should be ashamed of yourselve for putting your consumers not only through a safety hazard but also not caring enought to fix your mistakes.

This is the most dangerous hob. You cannot put a pan on your hob without it slipping of the hob burning your hands when you try to stop it. How for god sake can you make the brackets where you put your pots on so slippery. This hob is very dangerous and life threatening special pot with hot fluids oil or water slide off. It will kill little children when this happens. Model chg6 and chw6.
Should be forbidden

The Candy Appliances products are ok but not the best but good luck if it breaks. I got a hob from Candy Appliances and three months later it broke and now is six months since I asked them to come to repair and they never came. Very difficult to get in contact if you are thinking buying anything from them I would recommend not. I am still waiting for a resolution. I submitted my claim for the repair last November 2025, I can confirm they are not reliable stay away from them.

Environmentally, the signage on my candy o rapid is not very good.

For years I assumed there was no "spin" cycle because I could not find it, only 'rinse and spin'.

Yesterday I found it was hidden behind a little button (clock / shirt) after you have 'rinse' selected

Please keep this in mind for future product development. You can save so many hundreds of liters of water by just using proper intuitive signage

We changed our WiFi router, therefore our washing machine would not connect to the SimplyFi app, I went on the app to reconnect but had to remove the device from the app then add as a new appliance there was no option to add more than one washing machine. Went through the procedure to add the machine using the QR code only to be told that the machine was no longer connectable to the SimplyFi app, I the phoned the number given, 03444995599, who informed me that due to legislation that came into force in April 2024 the app will not allow to connect an appliance, I bought my washing machine 11th April 2024, there was no warning on the app of what would happen if I removed the device from the app, no information before or after purchase of this legislation, when I asked the agent for the contact details of the complaint dept the agent said there isn't one, I the app I looked at the info page the complaint dept contact is the same telephone number I called, whilst I/we were very happy with the machine we can no longer use it to its full potential without the app and now feel cheated.

The agent was not helpful and Candy customer service stinks!

Purchased a Candy washing machine in May 2025.The spin speed is 1200rpm.Its been very disappointing.It cannot wash slightly heavy loads.The spin is awful.When it gets to the rinse cycle/spin the machine displays 10 minutes.Then you wait until it decides if it's going spin, the sound the machine makes is a awful a high pitched sound while in the spinning cycle,which will go on more than 10+ minutes.I will get a replacement machine as soon as I can.Avoid this make.Having said that, I have a Candy smart tumble dryer,for a number of years, that has been reliable so far.With a large drum.The build quality is very good.Hence why I purchased a Candy washing machine,thinking it would be as good,no avoid!

Candy fridge freezer purchase 16th June 2025. Water dispenser broken . Within couple months. Emails phone calls. Still not sorted. Nearly four months . Absolutely disgusting Today date 09.12.25.

If there was an option give them 0. Ordered my freeze and freezer, clearly mention I live in flat. On the delivery day their driver comes with produce and said they can’t deliver it upstairs. The driver said he can’t carry more than 5Kilo but his truck is full of heavy appliances. Anyway he said his manager will call and rearrange the delivery. I was waiting 3 days and no one called even to say sorry. so cancel my orders and brought it from other places which is less expensive than them for the same product and delivered to my kitchen upstairs with no issues. so who lives in flat or maisonette please confirm before ordering something from them

Bought a candy dishwasher from AO at the beginning of May. It has had issues with warning lights from the outset. First 2 engineers only wanted to reset the electronics. It failed 20 minutes after the second engineer left. The third chap actually had a look inside, probably because it was on its third strike and if it failed again should be replaced. He found that a part had failed and needed to be ordered it should take week or so he said. 2 weeks later no one knows when this part will arrive, if ever.
All I can say is do not buy a hoover-candy appliance, absolute rubbish.

I had a service engineer from Candy, CHARLOTTE, call today. She was absolutely amazing and extremely knowledgeable. Sorted the problem within minutes but gave her time to explain differences between programmes which I didn't even know about. Well done Charlotte.

We bought new appliances for our new apartment from Candy. Induction top turns out to be DOA. They send a technician who has no idea what he's talking about but in turns insults me and almost attacks me... Finally, call center and head quarter in Italy just ignore and bulls*it me me since months, practically refusing to repair under warranty... Well done Candy!

Candy appliances Worst in the world, so poor quality, as a landlord bought few candy appliance and all brokedown within months. Don’t buy don’t buy candy

Had to wait on hold for over 15 minutes. The agent who finally answered was very rude he didn't listen to me he just started spouting off care plans and warranty charges. They wanted £160 to fix a £220 dryer. Apparently the part would be free but their engineer would need £160. I just hung up. Wouldn't buy from them again.

I bought a dishwasher and in less than a year the machine broke down. To get in touch with the brand you need to spend a lot of money on an extremely expensive call. I sent an email but never received a response. DON'T BUY THIS BRAND, IT'S NOT GOOD, IT'S A WASTE OF TIME AND MONEY.

Terrible company, fridge freezer 2 months old, not worked properly since day one, no replacement offered, repair offered but parts not available, replacement requested but refused. Going to buy elsewhere and scrap this rubbish. Don't go near them, customer service non existent even in this competitive market.

Poor dryer. Delivered broken. Waited for 2 weeks for the first repair. Given back already with some malfunction. After the second repair (other 2 weeks) it works at 90%. Bad buy. Bad service. Strongly unreccomended choice.

I had a new integrated freezer delivered last week which wasn’t working. We had to wait several days for an engineer who visited today and agreed that a new replacement appliance is required. However customer service are still refusing to authorise the replacement and apparently can’t phone me to provide an update. Appalling appliance and even worse customer care.

The Warranty was denied by the customare care service at 1 year from purchase. Their washing machine had clearely a malfunction which causing itself a lot of damages. No more Candy or Haier.

Shaun Russell
Ashby de la zouch de117ba .421.
I purchased a cooker april 2021..fitted it in new house dec 2022..we were cooking on rayburn so didnt use oven until feb march after 2hours of cooking it tripped all my brand newly tested wiring.engineer out reported no fault..I videos it tripping electricity when switch to on.he left.may cooking two hours again tripped shepherd pie and lasagne..my wife is an excellent cook swiss..engineer came out no fault showed him video..he ordered parts..then another ten days later didnt turn up on day..and I had message saying I was not in..I was message came at 7.30 saying ring to make another appointment if my problem waxnt fixed..b.company ran by monkeys...check your hoover candy products online first then dont buy them..I have fitted poss 20 kitchen's benchmarx give 2 year unlimited warranty with hoover candy products..help desk said only 12 months..anything to get out of sorting my problem with oven..intermittent fault they dont know what is wrong with it..service people said it had to be repaired! Fools with no brains at all...completely useless aftersales service they have our money and thanks very much..if my cooker is repaired that will be the date I'm taking the two year warranty from...and as for the crap they give you on 1st call would you like to buy the extended warranty ...no I have two years on appliance I'll buy that at 24 months old...not when it's already covered...I will make sure I dont but inferior hoover candy Italian rubbish again...my grandfather told me the Italians gave up really quickly in ww2 as there equipment sub standard rubbish..listen to people with experience...

Our Candy washer-dryer broke after only 8 months of use. It was out of their measly 1 year warranty because it was bought some months in advance as is necessary on a building site. So Candy and Currys refused to fix it unless we paid.

In the end we paid to get it fixed by others ourselves because we did not trust Candy nor Currys.

Apparently there was no heat transfer compound between the triac and its heat sink, which had caused the triac to fail. Use of heat transfer compound is basic practice for such parts, I have been told by people who know.