Indesit Reviews 

Do Not buy a Hotpoint Indesit item !
They are great at selling their products but when it comes to needing any technical advice whatsoever, they will Not help because they only want to send out an expensive Engineer or sell you a new product.
The Fridge started to freeze up on our Indesit Fridge Freezer; is it a Digital Thermostat fault or maybe the Insulation material sealed in a cavity between the Freezer and the Fridge? Their staff on the phone 0808 281 6363 did not want to know and their so-called Technical Support Chat on indesitservice .co .uk/contact were Totally useless.
Having decided that it would not be much more expensive than an Engineer visit, to buy a new Fridge Freezer, we now have a Bosch - and it is Great.
Take my advice and do not waste your money with Hotpoint nor Indesit.

7th visit, still not fixed, damaged casing of dryer, no idea when this will be sorted. Do not use!

Indesit Turn&Go IO 253 X UK Electric Single Fan Oven - Stainless Steel not used oven much as normally use air fryer had for just over a year now needs binning nothing but problems trying to speak to customer services waste of time control panel looks like a Christmas tree don't stop bleeping fan cuts out cooking with this product is like a game of roulette.

Terrible service, took ages for an engineer to visit. Could not fix the problem as a part was required so had to wait a further 7 days. On the second visit, the engineer still couldn’t fix it as he needed to order a hose! I have to wait another 7 days for an appointment and the washing machine is still not working.

Not good appliance with repeat drum issues guess they never learn. Not good field engineers Whirlpool/Indesit and domestic & general in the mix over the phone with their too many telephone numbers. Engineers say people aren't at home multiple times yet they are they take time off work especially after confirmed texts and emails and WANT the appliance repaired. Poor call centre communications not coordinated well at all. Severe distress for customers. Got a new appliance (not Indesit) in the end after what felt like pulling teeth. Sort it out! Do not really want to take another plan out with D&G after the 1yr warranty. They cannot manage the repair agents whirlpool Indesit or the managing estate agent efficiently. Based on experience within UK.

The most awful customer service ever seen! 1) The left hand of the business doesn’t know what the right hand is doing, each department is completely disconnected, incredibly difficult to know which department you need to talk to, 2) astonishing how they don’t seem to have a centralised CRM system and most of my previous calls were not even properly noted down. They didn’t even have an engineer visit on record, 3) some of the staff is incredibly unqualified to provide assistance

We bought a Indesit fridge freezer 14 months ago but the internal White surround has started crumbling. We contacted Indesit yesterday and despite us having an extended free 10 year guarantee, they have refused to do anything. There are only 2 adults in our home and our previous fridge/freezers have lasted more than 10 years with no problems. Under it just couldn't care less

Absolutely appalling customer service from Indesit.

My dishwasher developed an E06 Door Lock error and stopped working. An engineer attended and diagnosed the issue, saying a replacement door lock part was needed. I then had to wait over a month for the follow-up repair appointment.

The repair was booked for 9:00am, but at 8:57am on the day of the appointment, Indesit cancelled it without any proper notice. After calling customer services, I requested that the new appointment be scheduled after 6:00pm due to work commitments. I was assured this had been arranged.

However, on the day of the rescheduled appointment, I received a text message at 1:20pm saying that the engineer would arrive in just 6 minutes. Clearly, the information given by customer services was incorrect.

To make matters worse, the engineer appeared to know very little about the original fault. He replaced the door lock and claimed the dishwasher was fixed. Unfortunately, the very first time I tried to use the machine after he left, the exact same problem occurred. The door still does not lock properly and the E06 error immediately returned.

After waiting more than a month, dealing with cancelled appointments, poor communication, and a repair that did not solve the issue, I am left with the same faulty dishwasher and have completely lost confidence in Indesit's service.

I would not recommend Indesit based on my experience.

Very disappointed with the service. The engineer failed to attend on 3 occasions, yet we were incorrectly told nobody was at the property. We were there every time. This is the second time this has happened, with the same issue occurring in December. Unacceptable.

I bought an Indesit washing machine and it did not spin the clothes. I arranged an appointment which I subsequently cancelled having found a way to solve the problem otherwise. I cancelled on mine but did not receive a confirmation by email that the visit had actually been cancelled. I rang the number supplied on the booking confirmation to ensure that indesit had received my confirmation and also to ensure that I would receive the refund of 145 euro which I had paid by Visa. I was passed from Billy to Jack with each department saying they were not responsible. The people I spoke to (five of them) were very polite but each one told me that I had been passed through to the wrong number. It was more complicated than that because I had to give each individual the same details each time. Date of purchase, name, address, number, reference bla bla bla only to finish at the last house on the block which was the Indesit delivery team who had no idea what I was talking about. I did manage to salvage an email confirmation that the visit of 18 June had been cancelled but I did not manage to get my refund so when I muster up the courage, I will start the whole process all over again starting with the original number provided. Can Indesit Customer Service Department not do better than this? Hopeless.

Nous avons acheté le lave-linge INDESIT BIWDIL 861484. Après quelques lavages, il reste désormais des traces de saleté sur le linge propre après lavage et ce même en nettoyant le joint et en réalisant périodiquement un lavage à température élevée (90 degrés). La conception de la machine semble mal réalisée car avec notre BOSCH précédente nous n'avions pas rencontré ce type de problème en 15 ans.

We purchased the INDESIT BIWDIL 861484 washing machine. After a few washes, there are now traces of dirt left on the clean laundry after washing, even after cleaning the gasket and periodically running a wash cycle at a high temperature (90 degrees). The machine’s design seems to be flawed, as we never encountered this type of problem with our previous BOSCH model over the course of 15 years.

I bought an Indesit fridge, hoping to get a well-known brand in my home country. But about three years after the installation, with the warranty expired, the refrigerator broke. The company technicians who came to repair it told me that the compressor was so damaged that repair would be more expensive than replacement.

Purchased a Indesit IP 946 PUSH&GO UK in February this year from AO after my old Indesit finally stopped working.
No problem with previous machine, so brought another.

Big mistake this machine is the worst washing machine I have ever owned. It doesn’t spin properly, and the cycles take forever. 3+ hrs to get a wash done, old machine 1 hour. Washing machines are meant to make your life easier, not more difficult.

I had to call helpline as smoke came out of machine when opened door, response from engineer was quick. He explained in manufacturing process, sometimes the tags from making rubber seals get left on and when spins fast, they burn off. No problem with the machine apparently and engineer was good- I should have asked him about how to return it!

I am still having to spin washing every time after washing, sometimes 3-4 times to get the water out. Washed a mattress protector the other day, on its own in machine, when went to take it out, it was sopping, water all over utility floor, I span it 5 times and still the same. I had taken it out twice, and bailed water out of machine to get rid of it. Protector still pouring water out after 5 spins, pegged it out and looked like a waterfall coming from it, and took 3 days to dry as so wet.

I would return this if I could but now 2 months old, save yourself time do not buy this machine.

In home repair of my freezer. Job done quickly by a smart polite engineer. Arrived on time and dealt with the problem. Up and running again. Thank you.

Indesit has appalling customer service and has zero care or regard for customer safety and welfare.
We have an 11 month old double oven, whilst the bottom oven was in use, the glass on the top oven (which was off at the time) shattered and exploded glass all over my kitchen! By the grace of god no one suffered any significant harm.
I phoned Indesit and asked for a new oven as I no longer felt the oven was safe to use, and was not happy just for the oven door to be replaced.
Indesit clearly did not deem this matter to be serious and did not deem that my families safety to be of any importance or that there may be a fault with the oven, which warrants a safety investigation, as the engineer they sent out after a week of waiting brought an oven door only and the wrong oven door for that matter, performed no safety inspections and left our property after 2 minutes.
I again called Indesit who refused to allow me to discuss my concerns with a manager, at first refused to offer any solution rather than a new oven door, as no one was hurt, and said that the oven didn’t pose a safety risk, despite the fact glass was found on every surface of my kitchen. Apparently the extended warranty we pay for doesn’t cover this either!
After a long frustrating conversation(not with a manager or someone senior) they have agreed to complete a safety check on my oven. I do not think it’s unreasonable to ask for an inspection to take place on an 11 month old oven, to reassure us that our oven is fit for purpose and isn’t going to explode glass for a second time (apparently would replace the oven if it happened twice)
I will be raising a formal complaint, as I have serious concerns about how seriously this company takes customer and public safety.

I purchased Indesit EWDE761483WUK 7Kg / 6Kg Washer Dryer through ao.com because it was so well reviewed.

Turns out ao.com only let you review the product shortly after purchase! So reviewing here instead.

THERE IS NO REMOVABLE LINT TRAY ON THIS MACHINE. The machine is built so that you have to book a technician callout to clean out lint. It is nearly impossible to perform this straightforward maintenance yourself and may invalidate warranty as you have to deconstruct the machine to do so.

Plus - the instructions for cleaning the soap tray that came with the machine do not match my model and the soap tray does not fully pull out - making it difficult to clean.

AND - I only discovered after purchasing (I looked hard for the info on buying but it was not listed on any accessible information) that there is no high heat water function. So I cannot clean my machine properly in this respect either.

It is incredibly frustrating that these basic maintenance tasks are made so difficult!

This isn't just Indesit, but this machine is no exception to the rule that there are also too many pointless settings that just add to confusion of use.

All I(/ arguably anyone) needs is:
- WASH: temperature + time
- DRY: temperature + time
- Timer
- A removable soap tray
- Easy clean door (removable seal)
BUILT TO LAST
Not built to break.
The end.

I am extremely disappointed with Indesit’s service.

We reported a broken washing machine and it took over two months just to get a technician booked. When the technician finally came (about two weeks ago), the machine broke again the very next day after he left.

Since then, we’ve been completely stranded for over two weeks, with baskets full of dirty clothes and no proper support or urgency from Indesit. This has caused huge inconvenience to my family.

The delays, lack of effective repair, and poor follow-up are unacceptable. I expected much better from a well-known brand.

I would not recommend Indesit based on this experience.

Call Center assolutamente collaborativo, chiaro, di aiuto. Tecnico preciso e affidabile

Absolutely horrific. I got no user manual with the machine, the drying cycles seem to make the clothes even more wet, registration does not accept anything Irish in terms of phone number or postcode, their wesbiste where you're told to download the manuals doesn't work, the live chat told me sorry, no one available, goodbye.

Disappointing UK Custoner Service. I purchased spare parts over the phone and was promised email confirmation would be sent. This never happened and and I need it to claim back the cost of the parts. The Agents I spoke to chase this up were unhelpful and were unable to send emails or request an invoice. Cut off twice!