Lens.com Reviews 

11,711
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,319 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing, often finding it significantly cheaper than other options, including their eye doctor's office. People frequently highlight the straightforward and easy ordering process, appreciating the flexibility and convenience for reordering. The website is widely regarded as user-friendly and simple to navigate, making the overall experience efficient. However, some customers also noted issues with the website and ordering process, describing it as clunky or requiring extra steps to verify order details. A few other people also felt that the pricing could be misleading, with unexpected additional fees or rebates that complicated the final cost.

What people talk about most

Order

Customers generally report a positive experience with the ordering process, highlighting its ease and... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the ease and speed of the... See more

Price

Reviewers mention positive feedback about price, often finding them competitive and affordable compared to... See more

Website

Consumers find the website to be positive, highlighting its ease of use and user-friendly interface for... See more

Product

Users describe ambiguous interactions with product, with some expressing satisfaction with competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Straight forward ordering, just upload your prescription, find your brand and BAM. Contacts delivered to your home or place of business. I will be using Lens.com for my future needs for contact lenses... See more

Rated 5 out of 5 stars

Second time I've ordered my hard lens contacts with a difficult prescription. I am very pleased at the quality of these contacts and how exact they were for my vision. And the price difference is extr... See more

Rated 5 out of 5 stars

It was very easy to order and ordering a single box was a little less expensive than ordering from my eye doctor. Since this was my first time, I will wait until I receive my contacts before I can ma... See more


Company details

  1. Contact Lenses Supplier
  2. Eye Care Center
  3. Pharmacy

About Lens.com

Written by the company

logo

Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!

What makes us different? A couple of things. We offer amongst the lowest prices of any contact lens seller online or in-store, through our bulk buying and independent price setting. We have the largest independently held inventory of contact lenses in our warehouse, so we ship most orders within 24 hours. Ordering through us is incredibly easy, requiring - 1) your order information, and 2) the name and contact info of your eye doctor (or copy of your prescription, if you have it) and we can take care of the rest.

Also, everything on our website is designed for simple user interaction whether you’re placing an order, changing a prescription or checking on an order’s status. This coupled with genuine caring customer service means a smoother, worry-free experience. Just what you want when you order contact lenses. We even have an online eye exam service to save you the doctor’s trip.



Contact Lenses
Brands
Online Vision Exam

Lens.com

Written by the company

Get your prescription from the eye doctor, but your contact lenses from Lens.com.
At-home vision tests, hassle-free returns. Your trusted source for ordering contact lenses online since 1995.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.6

All reviews

(11,711)

3,210 reviews in the last 12 months

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Rated 3 out of 5 stars

Best Price I Found, But Beware the "Tax and Fees" Tacked on After Checkout

Although Lens.com did end up being the best price, the pricing is very tricky online. Bear with me for a little math for a moment. In my cart screen, it lists 8 boxes for a total of $331.92 after rebate but before taxes and shipping & handling. Before rebate that amount should be $621.92 plus the $9.95 for shipping and handling and unknown tax in cart. Only when I FINISH checkout do I see the final charge is $817.55! When I called, I was informed they charge tax at $23.21 PER BOX! Wait, what!? The tax rate where I live is 7%, which should be $43.53, not the $185.68 total in taxes they charged me. In fact, contact lenses are exempt from Indiana sales tax. Called again, now the "tax" was explained as a "tax and fees" charge to cover things like calling the doctor for the prescription (which they didn't do because I uploaded it). So I do almost all the work and am charged almost $200 for making it convenient for them!?

Sorry, never again for me, I prefer transparent pricing.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Placed an order July 17th for contact…

Placed an order July 17th for contact lenses. Paid for expedited shipping. Guarantted delivery by July 21st. Received a tracking number from DHL order arrival date eta July 24 through August 3rd. Spoke with Lens.com customer service requesting a new order be overnighted. Their solution: PAY FOR THE OVERNIGHT EXPRESS DELIVERY! They LIED about their expedited shipping delivery date! My best expereince have been with 800 CONTACTS!

17 July 2026
Unprompted review

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