OptiContacts.com Reviews 

44,732
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 347 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease of ordering and reordering contacts online, finding the process simple and efficient. Many people appreciate the competitive and often low prices, noting they are better than other retailers. Consumers also often receive their orders quickly, praising the quality and comfort of the contact lenses. However, some customers experienced slower delivery times or a lack of tracking information for their orders. Others noted unexpected processing or handling fees that significantly increased the final cost. Additionally, some reviewers reported difficulties with customer communication regarding order verification.

What people talk about most

Order

Consumers find the ordering process to be ambiguous, with many reporting easy and fast experiences, praising... See more

Price

Customers had ambiguous experiences with price, with many reviewers expressing frustration and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many praising fast shipping and quick... See more

Product

Users describe ambiguous interactions with product, with some customers expressing satisfaction with the... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with some reviewers praising the ease of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

When I first started my order of 1 box each it added my Vision Insurance Benefit of $130 but that was the benefit for "Frames" NOT Contacts which were $150. When I tried to communicate with the "Chat... See more

Rated 4 out of 5 stars

Reasonable prices with lower "processing fees" than other contact lens suppliers. Shipping was a little slower than other places that I have purchased contacts.

Rated 5 out of 5 stars

I have ordered contacts with both KITS and OPTICONTACTS for as long as I can remember. At least the last fifteen years. They are always very professional. They are quick to get your order in the mail... See more

Rated 5 out of 5 stars

Excellent customer service! I mistakenly ordered the wrong prescription contacts and was devastated that I would need to buy a whole new batch but was told I could return for free to swap them out!... See more


Company details

  1. Eye Care Center
  2. Clothing Store
  3. Contact Lenses Supplier
  4. Glasses Store
  5. Pharmacy

Information provided by various external sources

Welcome to OptiContacts.com, America's choice for quality, brand name contact lenses from Acuvue, Alcon (Ciba Vision), CooperVision, and Bausch & Lomb -- all at the lowest possible discount prices available on the net. We sell the exact same lenses that you would receive from your local optical store or doctor's office; the only difference is our lower price. Over 3 million lenses are in stock for quick shipping. Order online 24 hours per day, and get your contact lenses shipped to your door at the guaranteed lowest price.


Contact info

4.2

Great

TrustScore 4 out of 5

45K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.2

All reviews

(44,732)

342 reviews in the last 12 months

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Rated 1 out of 5 stars

$187 fees - ridiculous

Quoted a good price for contacts and said "estimated cost" was $352. When I proceeded to check out, my cost was $539 (without shipping). They listed $187 as "fees." No explanation. I also had to upload my prescription before price given.

15 July 2026
Unprompted review
Rated 1 out of 5 stars

This company took my money two weeks…

This company took my money two weeks ago. I ordered contacts and they said they had them in stock. Then I got a message saying they were packing my order. Now just a few days ago they tell me they don’t have them in stock. How can you have them and packing the order and now suddenly you don’t have them? They were quick to take my money. And I still don’t know if I’ll get my contacts. I needed them now, not a month from now! What a rip off company!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

This company is amazing

This company is amazing. I got my contacts for under half the price of what I normally pay. Which is $600 every 6 months. They fit amazingly, and they're a great price.They also had to order mine from their distribution center, which I figured was gonna take a while, and I got them, way quicker than what I thought I would. They also are great at communicating.

22 June 2026
Unprompted review
Rated 2 out of 5 stars

High Processing Fee

Their checkout process/pricing is misleading. They don't factor in the high processing fee until you reach the end of the checkout. (it was an extra $40 for me).

It was still cheaper than competitors, but their processing time took a full 5 days before it even shipped. I would have rather paid a little more for the contacts by a competitor that can process in 1 day without extra fees, rather than pay a $40 process fee with slow processing times.

I understand their policy is 2-5 days for processing and 3-7 for shipping, but they should be more transparent upfront about the high processing fee.

27 June 2026
Unprompted review
Rated 1 out of 5 stars

They add a hidden fee onto the shopping…

They add a hidden fee onto the shopping card in the final step of ordering. Then they send you an extreme amount of emails trying to spam you into completing your order. You are 1000% better off ordering from Costco online. These people are a dirty scam.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

With the price of contacts increasing…

With the price of contacts increasing over the years, I found your cost to being very competitive with the special offers that you give out. The shopping online experience was simple and easy. I hope the same specials are there when I need to order contacts for my other daughter.

14 June 2026
Unprompted review
Rated 1 out of 5 stars

Misleading bait and hook strategy

Misleading bait and hook strategy. They publish a low price for contact lenses then charge an outrageous "processing fee". On a $160 set of lenses they charged a $111 processing fee and $13 for shipping.
Waste of time.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

The price always doubles once it's in…

The price always doubles once it's in your cart due to their "scam" fee's. They set them up on a percentage, so you pay double. Question - Why does the rate to verify a prescription change based on the price of the order? Shouldn't it be a flat fee?

4 June 2026
Unprompted review
Rated 5 out of 5 stars

The ordering process was so easy and…

The ordering process was so easy and the price was the lowest I found compared to several other websites and my eye doctor. My package arrived much faster than I thought, less than a week! I would recommend this site to anyone looking to purchase contacts.

31 May 2026
Unprompted review

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