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GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 100% money back guarantee, free lenses, and professional service.
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So far good haven't received items yet
Lot of choices. great prices
The order process was easy, and the selection was great. I'm sure the glasses will be awesome
Why didn't they just offer this to…
Why didn't they just offer this to start with? I spent significant time on replacing a screw and providing a repair kit was not mentioned.
I love Glasses USA
I love Glasses USA. High-quality products, phenomenal. I love the Live Try On feature so you can see what you look like in the glasses. Glasses USA made my experience easy and user-friendly. The selection of quality name-brand glasses from Gucci, Prada, Burberry, Coach, Michael Kors, and more is top-tier.
I love shopping with GLASSES USA. If you want perfect vision, look stylish, and have heads turning, Glasses USA, ALL THE WAY
Your Error - Cost me Extra - Bait and Switch Scheme
My frame was damaged in production. I call to give new frame information. Your team will not give me the new frame at the sale price online. Instead, your sales team asked for the full price for that frame. I have no use for crooked salesmen and businesses. This is no different than a traditional bait and swap scheme and you all should be embarrassed for these procedures. As a retired school teacher and now President/CEO of my local chamber, i find your actions deplorable.
Process was easy and prices were very…
Process was easy and prices were very competitive.
Best buys, easy peasy
website easy to navigate
saves all my prescriptions
reasonable prices
good range of products
Good checkout
Charged nearly double for "guaranteed" next-day delivery — then didn't deliver, didn't communicate, and barely compensated
I found the exact same frames for $145 at multiple other retailers. I chose GlassesUSA instead because they offered next-day delivery for $275 + $20 shipping — nearly double the price — specifically because I needed the glasses fast. I placed my order before their stated 11am cutoff and received confirmation that next-day delivery was locked in.
The next day at 3pm, my order was still listed as "in production." I contacted them multiple times through multiple channels. Live chat told me someone would follow up in 2-3 business days, then closed the chat before I could respond. When I finally reached someone by phone, I was told directly that there was no way the glasses would arrive that day — despite paying a premium specifically for that guarantee.
Their resolution: a refund of the $20 shipping fee and $20 off a $400 order. That's it. No accountability for charging a $130+ premium over market price for a delivery promise they didn't keep.
If you're considering paying extra for expedited shipping here, know that the guarantee is not enforced and the compensation for failing to honor it is minimal. I would not order from GlassesUSA again.
Great deals.
Easy and fast ordering
so far it was quick to order and input my prescription. Let's see how fast they get here!
Good and a lot easier than other…
Good and a lot easier than other website good job and thank you
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