Keytrade Bank Reviews 

I wanted to open a savings account for my child. After waiting more then 4months without any reply on my emails where I've asked for an update they simply said: 'We regret to inform you that we are unable to open this account. Your application did not meet the necessary requirements.As stated in our General Terms and Conditions*, we are not obliged to justify our decision". Worst customer service ever. When I tried to call them, they could not get me through with the right department. Going to a different platform, they are the worst.

It is my bank from the last 9 years.
I have all my mortgages at Keytrade Bank.
I bought my land, built my house and bought an apartment to rent with this bank. They have good credit rates and no commissions for the bank accounts.
I fully recommend it.

The app is very glitchy and the customer support is not helpful. I had a schedule payment that I tried multiple times to delete without success. I reached out to the customer service to ask to delete the payment before it was executed. In the end the payment was executed, they replied when it was too late, without even a word of apology, telling me that I had to contact the recipient to ask for the money back. This is not acceptable behaviour from a bank.

What a ridiculous bank – though I’m not even sure I can call it that, given that I can’t manage to open the account.

It’s taken two months to open the account. Even though I’m using ItsMe for authentication, they’re still asking me for the same document I used to set up ItsMe… After waiting several weeks, I asked for an explanation; they said they were working on it and that they were passing the case on.

A disgraceful digital bank. None of the customer care staff can resolve the issue

10/08 update.
The account has been opened

Not efficient, not effective, do not respond to emails.
A waste of time ...

I have been with KT for over 10 years. In all this time I have never paid fees. The organisation is simpler than other banks (no agencies, slim customer service) yet it covers my needs pretty well. When I had cards stolen, their reaction was very quick.

Very disappointing experience with Keytrade Bank.

I submitted all the required account closure documents, including the signed closure form and a copy of my ID, on 8 May. Despite this, I later received a reminder claiming that they had not received anything and warning that my accounts would remain frozen and that my funds could eventually be transferred to the Deposit and Consignment Office.

It is unacceptable to threaten customers with serious consequences when your own internal follow-up appears to be lacking. Before sending alarming emails, a bank should make sure it has properly reviewed the customer's file and previous correspondence.

The lack of communication and follow-up has been extremely frustrating. Customers deserve accurate information, timely responses, and professional handling of their cases.

This experience has seriously damaged my trust in Keytrade Bank.

Now 56' minutes on hold after 2 days of trying to communicate with their 'help'desk.
Now, I know they once had problems; you want to be a nice customer, and give them the benefit of the doubt. So many years later (yes I stayed), support only gets worse.
If you look for a bank that does not help you, you're at the right place!!

We've always been quite happy with the services delivered by this bank. From the start everything has been built for online services.
The only negative point I see is that there are a bit behind compared to other banks for alternative payment services like Apple Pay or Wero.

Goede website, practisch en efficient

A few years ago, I had a negative experience with this bank: no Payconiq/Bancontact support, no Apple Pay, I wasn't issued a Visa card, and customer service was difficult to deal with. Recently, I opened an account again and things have definitely improved: Payconiq and Apple Pay support works fine, I quickly received a Visa Classic, and customer service responds promptly to my questions. This is now becoming my new go-to bank for everyday banking. Their investment products such as ETFs do remain more expensive than alternative brokers.

Easy app, good banking services offer. No unnecessary fees.

Worst bank in Belgium. They cancellen your account when you dont have enough transactions and they cant earn enough from you. No customer service. Dont let yourself be tricked by their 5 cent per transaction.No compensation for damage you suffer. Stay away!

We applied for our mortgage through keytrade to buy our house. Honestly, I’m genuinely impressed by how smoothly everything went. We were kept very well informed throughout the process, everything moved surprisingly fast, and there was no unnecessary hassle or bureaucracy. I'm very happy that we chose them.
keytradebank.be

I don’t remember ever having had a problem in more than 10 years. Customer service always smart and helpful the few times I had to interact with them. Absolutely love the option of not having to rely on a smartphone. They could improve export options for interaction with budgeting apps.

I am not sure what time you are talking about, but most of your services do not work correctly, your instant transfers are not automatic and both your web app and smartphone apps are below standard.

The inability to change limits and the inability to log in when I need to just amplifies your terrible service.

solution de banking simple, efficace et sans frais

$58.000 are missing from my account.
I suspect malhonesty from keytrade employee.
Messages to relavant departement stay with answers

Lagging behind in even instant payments which every other bank has already figured out. Unfriendly customer support. If you're unlucky, you'll get the most arrogant person ever on the line, who basically says you are wasting their precious time (they're paid for that, right??).