ING is one of the best bank in belgium in my difficult time I got helped alot from ING . Like personal loan and visa card other services I am really happy 😊
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See what reviewers are saying
App works great, has many features like rounding up and save, payment forecasts, extra cashbacks at several.merchants like delhaize and amaeon. Super quick to get support via chat, 24/7 and people a... See more
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I am regularly frustrated with that bank. It shows that it’s an old time bank mainly focused on optimising costs and profits. The customer is always a second choice. Feedback and support possibilities... See more
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The concepts and services offered for paying bills and transferring money are great, but the app does not always complete transactions on the first attempt.
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Company details
About ING Belgium
Written by the company
Welkom bij ING België
Bij ING geloven we dat geld je leven makkelijker moet maken, niet ingewikkelder.
Daarom bouwen we aan eenvoudige oplossingen die je helpen vooruit te gaan, op jouw manier en op jouw tempo.
Of je nu spaart, betaalt, reist, een woning koopt of gewoon je dagelijkse bankzaken regelt: wij willen je helpen om met vertrouwen vooruit te gaan.
Vertel ons hoe jij jouw ervaring met ING België hebt beleefd. Jouw mening helpt ons om onze dienstverlening elke dag beter te maken.
✍️ Schrijf een review
Bienvenue chez ING Belgique
Chez ING, nous pensons que l’argent doit vous simplifier la vie, pas la compliquer.
C’est pourquoi nous développons des solutions simples qui vous aident à avancer, à votre manière et à votre rythme.
Of je nu spaart, betaalt, reist, een woning koopt of gewoon je dagelijkse bankzaken regelt: wij willen je helpen om met vertrouwen vooruit te gaan.
Dites-nous comment vous avez vécu votre expérience avec ING Belgique. Votre avis nous aide à améliorer nos services chaque jour.
✍️ écrivez un avis
Welcome to ING Belgium
At ING, we believe that money should make your life easier, not more complicated.
That’s why we build simple solutions that help you move forward, your way and at your own pace.
Whether you’re saving, paying, travelling, buying a home or simply managing your day-to-day banking: we want to help you move forward with confidence.
Tell us how you experienced ING Belgium. Your feedback helps us improve our services every day.
✍️ Write a review
Contact info
Avenue Marnix , 1000, Brussels, Belgium
- https://www.ing.be/en/individuals/services/get-in-touch
- www.ing.be
3.8
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The concepts and services offered for…
The concepts and services offered for paying bills and transferring money are great, but the app does not always complete transactions on the first attempt.
1 September 2026
Unprompted review
Reply from ING Belgium
Dear Customer,
Thank you for your positive feedback.
Your feedback is important to us, and we have shared it with our teams as we continue working to improve the app’s stability and reliability. Thank you for your trust and for helping us make our services even better.
Kind regards,
the Ing Team
Reply from ING Belgium
Dear customer,
Thank you for your positive feedback. We're pleased to know that you are satisfied with your experience with ING.
Kind regards,
The ING team
Reply from ING Belgium
Dear customer,
Thank you for taking the time to share your experience. We're happy to know that your banking experience with ING is generally trouble-free.
Kind regards,
The ING team
A temporary extension of my daily limit…
A temporary extension of my daily limit to my account. Straightforward and easy to execute.
30 August 2026
Unprompted review
Reply from ING Belgium
Dear customer,
Thank you very much for your 5 star review. We are pleased to hear that your request was handled smoothly and that the process was straightforward and easy to complete.
Kind regards,
The ING team
ING is one of the best bank in belgium…
ING is one of the best bank in belgium in my difficult time I got helped alot from ING .
Like personal loan and visa card other services I am really happy 😊
28 August 2026
Unprompted review
Reply from ING Belgium
Dear customer,
Thank you very much for your 5 star review. We are pleased to hear that we were able to support you when you needed it most and that your experience with ING has been a positive one.
Thank you for your trust.
Kind regards,
The ING team
Reply from ING Belgium
Dear Customer,
Thank you very much for your 5-star review and for sharing your positive experience.
We're delighted to hear that you find the app easy to use and trustworthy. Providing a reliable and user-friendly banking experience is very important to us.
Thank you for choosing ING and for your trust.
Kind regards,
ING Belgium Team ⭐️
Reply from ING Belgium
Bonjour,
Merci beaucoup pour votre note de 4 étoiles et pour votre commentaire.
Nous sommes ravis d'apprendre que vous trouvez l'application ING facile à utiliser. Offrir une expérience simple et intuitive à nos clients est une priorité pour nous.
Nous restons à votre écoute pour continuer à améliorer nos services et espérons pouvoir vous offrir une expérience 5 étoiles à l'avenir.
Bien cordialement,
L'équipe ING Belgique
Reply from ING Belgium
Dear Prince Black Smith,
Thank you for your 5 star review! ⭐
We're delighted to hear that you consider us a bank you can trust. Building and maintaining our customers' trust is at the heart of everything we do, so your kind words mean a lot to us.
Thank you for choosing us and for taking the time to share your experience. We look forward to continuing to support you with the reliable service you deserve. 😊
Best regards,
Your ING Team
I met Ria Schroeven & she is…
I met Ria Schroeven & she is excellent,fantastic and great in her work.I sincerely thank her for all the efforts & help she contributed towards my file.
Keep up the great work Ria!
25 August 2026
Unprompted review
Reply from ING Belgium
Dear customer,
Thank you for your kind review. We are pleased to know that you felt well supported throughout the handling of your file and that your experience met your expectations.
We greatly appreciate your feedback and will pass on your compliments to the colleague involved.
Kind regards,
The ING team
Very impressed by the professional and…
Very impressed by the professional and friendly service of Gloria at ING Schuman
20 August 2026
Unprompted review
Reply from ING Belgium
Hello,
Thank you for your wonderful 5-star review!
We are delighted to hear that you were impressed by the professional and friendly service provided by Gloria at ING Schuman. We will be sure to share your kind words with her, as recognition like yours means a lot to our team.
Thank you for choosing ING. We look forward to continuing to assist you with the same level of care and professionalism. 😊
Kind regards,
ING Team
Perfect app man
19 August 2026
Unprompted review
Reply from ING Belgium
Dear customer,
Thank you for your fantastic feedback! It's great to know that our app is hitting the mark for you.
Kind regards,
The ING team
I just was shut the phone off my face by ING Agent
I just was shut the phone off my face, by a Commercial Agent from ING.
Read all the comments about how difficult is to close an account. I have been with them for about 16 years, and enough is enough.
I wanted to close an account that I never wanted to open. I was able to open it online, but to close it they had to call me! After the call, the agent decided he can just brush me off.
And I am a business customer, paying a premium every month!
I think I pay too much for being scolded like this, so finally I will pull the plug to move my business to more digital banks.
18 August 2026
Unprompted review
Reply from ING Belgium
Dear customer,
We are sorry to learn about your experience and understand how disappointing this situation must have been, especially after so many years as a customer.
We take your feedback seriously and would like to better understand what happened. A member of our team will contact you directly to discuss your experience.
Kind regards,
The ING team
The ING app is very easy to use
The ING app is very easy to use. It allows me to do most of my bank matters online. It also seems well secured
17 August 2026
Unprompted review
Reply from ING Belgium
Dear customer,
Thank you for your positive feedback. We're pleased to hear that our app helps you manage your banking easily online.
It's particularly great to know that you appreciate the security of the app, as ensuring a safe banking experience for our customers is a key priority for us.
Kind regards,
The ING team
Reply from ING Belgium
Dear customer,
Thank you for your kind feedback. It's great to know that you had a positive experience with our service.
Kind regards,
The ING team
The meeting was very Insightful.
The meeting was very Insightful.
I left with very useful information about savings and investment.
Thank you very much!
13 August 2026
Unprompted review
Reply from ING Belgium
Hello
Thank you very much for your positive feedback! We are delighted to hear that you found the meeting insightful and that you left with valuable information about savings and investments.
Thank you again for your trust, and we look forward to supporting you in the future.
Kind regards.
ING Team
Consumer loan application mishandled
Consumer loan application mishandled. Documents ignored, then blamed on me.
I applied for a consumer loan through the ING app in July 2026. They asked me to upload my ID and supporting documents, which I did right away at the end of July in one go.
My application moved to Step 3: "Verifying documents by ING", which means all documents were received and sitting in their review queue. I followed up multiple times through the app chat over the next few weeks. Nobody ever told me anything was missing or that my application was about to expire.
Then on 12 August I get an email saying my application expired on 5 August. When I pushed back with a screenshot showing the Step 3 status, they claimed "the last two documents were uploaded on 12 August", days after expiry. That is simply not true. I did not upload anything on 12 August. The application had already disappeared from my app by then, so it was technically impossible to upload anything.
Their solution? "Submit a new application." No investigation, no apology, nothing.
I have filed a formal complaint with ING Complaint Management and requested all upload logs and chat history under GDPR Article 15. If this is not resolved, next stop is Ombudsfin.
A bank that sits on your documents for weeks, lets your application expire because of their own negligence, and then tells you it's your fault? Think twice before applying for anything here.
12 August 2026
Unprompted review
Reply from ING Belgium
Dear customer,
We are sorry to learn about your experience and understand your dissatisfaction regarding the processing of your application.
As your feedback relates to a specific case that requires an individual review, one of our colleagues will contact you directly to discuss this with you and examine the situation in more detail.
Kind regards,
The ING team
Abobaker helped us out super and…
Abobaker helped us out super and professional and patient! 10 stars for him ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
12 August 2026
Unprompted review
Reply from ING Belgium
Dear customer,
Thank you very much for your wonderful 5 star review. We are delighted to hear that you received such professional and patient support. Your kind words mean a lot to us, and we will be sure to pass on your compliment to the colleague concerned.
Kind regards,
The ING team
Poor customer service and account forced to stay open when I’m not using it
When it comes time to close my account because I do not have a connection to Belgium, ING makes it extremely difficult. No one I have contacted has been able to help. I cannot find an email for the relevant person who works in this area, so I am forced to use the chat in the app where one is passed from agent to agent and none can provide a solution that works. Some even ask stupid questions that have already been answered in the chat. When calling, one is on hold for a very long time racking up long distance charges and so finally I gave up. Forced to use the incompetent chat function. In the meantime, an empty account incurs a monthly service charge. I see no reason why I should add money to the account to pay those service charges when I am not using any services of the account at ING anymore.
10 August 2026
Unprompted review
Reply from ING Belgium
Dear customer,
Thank you for your feedback. We sincerely regret to learn about your experience and understand how frustrating this situation must be, especially when you are trying to close an account that is no longer being used.
The experience you describe does not reflect the level of service we aim to provide. To avoid further inconvenience and to ensure that your situation can be reviewed properly, we will contact you directly.
Kind regards,
The ING team
Effortless
Really easy to become client and you receive quick help when needed. I use my visa Gold while travelling without any stress. Especially with the included insurances.
10 August 2026
Unprompted review
Reply from ING Belgium
Dear customer,
Thank you very much for your 5 star review. We're delighted to hear that becoming an ING customer was effortless and that you were able to get support quickly whenever needed.
It's also great to know that your Visa Gold card and its included insurances give you peace of mind while travelling. Providing convenient banking and helping our customers feel confident wherever they are is exactly what we strive for.
Kind regards,
The ING team
Great app services!
7 August 2026
Unprompted review
Reply from ING Belgium
Hello,
Thank you for your positive feedback. We're happy to know that our app services meet your expectations.
Kind regards,
The ING Team
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