HIBIKE Reviews 

Price was very good on new groupset, but complete lack of any communication. Ordered groupset, got notification that it was waiting pick up by DHL. Never progressed past this bit. Sent 5 emails, 2 contact forms on website and contacted through social media over 5 weeks and got one reply after approx 4 weeks, to say they would look into it but never got a reply to that. Had to get bank to issue charge back. No customer service at all, no communication at all, no replies to any attempts to try and sort out the issue. Avoid.

What ever you do: never ever ever place an order with this company! It was a good price for the product (GRX 820 full group) and it arrived in very reasonable time. All parts was in bulk (I.e: only packaged in separate plastic bags) which is fine of course but they sent me a GRX 822 derailleur instead of the 820 one i should have got. That was when the nightmare began. ABSOLUTELY impossible to get in touch with the company as they dont reply on emails and its not possible to call them. Suddenly, after a month, I got an emial with a DHL return label. So I posted the derailleur. Now 3 weeks later I had a package waiting for me from Hi-bike. And whats inside: the very same 822 derailleur I posted 3 weeks ago!!!
I repeat: never ever ever buy from this company. Its really not worth it.

Bought a supposed set of Cannondale handlebars (which to be fair was a suspicious cheap price), what shows up to my door is a cheap knockoff (promax brand) and they dont aknowledge it after me complaining, say nothing's wrong about doing straight up false advertisement. Don't even want to pay for the return. What a joke.

I cannot recommend this company at all.
My order arrived incomplete, with a basic and essential part missing. For several weeks I have been submitting complaint forms and trying to contact the company, but I have not received any response.
I strongly advise everyone to think twice before buying from this company. They do not respond to customers and seem to take no responsibility for the orders they ship. There is no customer service, no communication, and no response to complaints.
I highly recommend buying from a different retailer that you know and trust. Even if you have to pay a little more, you can be confident that your order will be packed correctly and that there will be someone to contact if you need to return an item or file a complaint.
With this company, my experience has unfortunately been that you are completely ignored.

No product, no response. PayPal equally useless.

Ordered some handlebars, paid more for the shipping then the cost of the bar. After 12 days of no shipping update and unreturned emails, I asked for a refund. No response. About to contact my bank when I finally get a shipping notification that the product is on its way. Box shows up, not the product I ordered, like not even close. I think they sent me knock off Alibaba bars. Absolutely terrible experience. This company is terrible and a rip off.

This company has gone bankrupt 4 times. They have pathetic service. Returns are not refunded, you have to beg for a refund. Warranty claims? Forgot about that. Service is non existent, if you call them AI talks to you, if you request to talk to a person your call is transferred to another AI. I had ordered some things worth 1000€, 8 days later and several calls/emails later I don’t know where the package, and what the tracking number is. I had previously had small difficulties dealing with them. This was the final nail in the coffin, never again.

I ordered fork, paid, get invoice and confirmation, but from then. Nothing. Its six days from the order. No response on email, phone… just automatic answers.. Dont have my money, fork or some info about it at least. Hope the problem will be solved as fast as possible. Never experienced this bad customer service or comunication.

I returned a marzocchi super z in order to get a refund and they never refunded me because they said they are in a insolvency process.

So they kept the fork i returned and the 800 euros i paid for it. This was in 2025 and no money have ever been seen. Buyer beware.

I COULD SAY THAT IVE NEVER HAD A BETTER EXPERIENCE THAN THIS ON ANY BIKING SITE, GREAT PRODUCTS AND COMMUNICATION, I WILL BE BACK!

I’ve NEVER used this brand before and they have been charging my card without me knowing for 2 months fraudulently. SCAMMERS. I downloaded an app called ‘PURRR’ to help stray cats and they have stolen my details using that and have charged me unconsensually. Disgusting people who use stray animals to steal off kind people.

I bought an electric mountain bike in the spring. It had very good parts. Now, after a few months and relatively little use, the battery no longer charges. The electrical system connector is very poor, with lots of small parts. Even without professional expertise, it is immediately apparent that the charging cable connector was not designed for outdoor use at all. The bike is currently awaiting servicing, and I can't get hold of anyone from the service department. Owning the bike now costs me around €1,000-1,500 per month when I divide the purchase price by the number of months I have used it.

I bought a bike (Santa Cruz Megatower) from Hibike in 1st of October.
I was a bit concerned, that they needed almost a week to start to work on the order, but when I wrote to them, they answered the same day and reassured me, that everything is OK, they will send it soon. It needed 2 weeks to receive the bike in Austria.
Other than that, everything was OK. The bike is perfect, price was awesome, and they packaged it well.

Bought a Santa Cruz Nomad v6 frame which arrived with the derailleur hanger protruding through the box. The hanger is destroyed and it was jammed into the frame of the bike, which caused the rear triangle to crack.
I have been trying to contact hibike but they do not respond to any medium. Their contact forms have been ignored for 3 weeks, their phone number isn't even in use, they don't respond on Facebook. I need a warranty claim but this company is just impossible to reach

Visited the shop last week, it looks great. Bought Felt aero bike, got all the support from Aaron and the price was really great. Highly recommended, the case when the shop deserves more than 5 stars .

Scammers, Through the Purr App

Somebody from this merchant has scanned countless people out of thousands of dollars( including myself) I downloaded an app called “PURRR”it allows you to feed and help strays and they took a crazy amount of money from my account(UNAUTHORIZED) and the sake merchant. The fraud department at my credit card company verified this. Someone better give my money back cuz I’m NOT playing. I’ve already taken legal action.im SO DISAPPOINTED ABD DISGUSTED, taking care of sick and hungry animals and then using that to scam people who are helping. DO BETTER!!

I ordered a new Orbea e-bike and the product looks perfect. It took a while to receive the ebike since I ordered the bike on 16/12 and the logistics did not work during the Christmas break, but I got it 2 days later after the holidays. Thanks a lot for the very quick support.

Got a bike 6 weeks ago. It took them 2 weeks to tell me they sold a bike but actualy did not have it and would not deliver. So far I haven't received my money back. I call and they tell me they cannot solve it, only per e-mail. Avoid this store!

--- let op --- financiële problemen

Op 4 okt 2024 twee fietsbanden besteld. Het is nu 12 dec 2024 en de levering wordt steeds maar uitgesteld. Nu verwacht in week 2 2025, 3 maanden later!!
Bij navraag smoezen over vertraging, verkeerd stocknummer etc. Op mijn laatste klacht een paar dagen geleden geen reactie meer gekregen.

update 2-2025:
Melding van Hibike:

Unfortunately, we have to inform you that on December 18th, 2024 a preliminary insolvency proceedings regarding HIBIKE Bär KG was ordered from the Königstein District Court (AZ 90 IN 117/24).

We therefore cannot issue refunds and will no longer receive goods from our suppliers.regarding HIBIKE Bär KG was ordered from the Königstein District Court (AZ 90 IN 117/24).