GEMPORIA Reviews 

19,913
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,872 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive range of unique products, from various gemstones and jewelry to household and beauty items, often at prices that make luxury accessible. Many highlight the excellent quality of purchases and the superb value for money. Reviewers consistently commend the fast, efficient, and well-packaged delivery service, along with the friendly, informative, and helpful staff and presenters. However, some customers also noted that the quality of items, particularly gemstone cutting, has occasionally been disappointing or not as expected, with some feeling products appeared different from their on-screen presentation. A few people also felt that delivery could be quicker or experienced issues with specific delivery options, such as post office collections.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality, value, and unique selection of... See more

Quality

Consumers find quality to be positive, with many praising the excellent products, gorgeous items, and great... See more

Price

People report positive experiences with price, consistently highlighting that prices are very good,... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently praising its speed and efficiency,... See more

Staff

Clients share positive opinions on staff, with many praising their politeness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been shopping with Gemporia since 2010. I have bought candles,diffusers,scarves ,beauty products,handbags but best of all because of your split pay option -I have been able to buy diamond r... See more

Company replied

Rated 5 out of 5 stars

I bought a beautful limited addition Montana sapphire ring in a 50% off sale which was fantastic, my ring was delivered within a matter of days. Fit correctly & although I was expecting the stones to... See more

Company replied

Rated 5 out of 5 stars

Amazing products at affordable prices, recently bought SGL certified argyle champagne diamond ring for my niece. Whoever thought I could afford such stunning items. BUT The customer service is outst... See more

Company replied

Rated 5 out of 5 stars

Customer Service is always understanding & Helpful. Presenters subscribe items clearly. Orders are packed well & arrived as intended. Everything is Quality & if there happens to be an issue with any i... See more

Company replied


Company details

  1. Jewelry Store
  2. Jeweler

About GEMPORIA

Written by the company

About Us

Welcome to Gemporia, where exquisite gemstones and fine jewellery come to life! Thank you for joining our community.

Gemporia was bornin 2004 from a passion for authentic beauty. Using responsible sourcing and ethical practices, we curate exceptional gemstone jewellery to captivate the senses and showcase nature’s finest treasures. But overall, our key mission is to bring joy and inspiration through the artistry of gemstones and Mother Nature.

As an employee-owned company, we place our people and planet before profit. So, whether you’re a new or seasoned collector, our commitment to authentic beauty provides a unique shopping experience for everyone.

Our Mission

In the beginning, there were gemstones, and these gemstones became our family’s world...

At Gemporia, we believe that beautiful and authentic jewellery shouldn’t cost the Earth, nor should it be mass-produced. We are passionate about jewellery, leaving a legacy, both for those who wear it and those who help to make it, and we only use genuine gemstones and precious metals finished to the finest quality.

Our customers and providers lie at the heart of our business, so we never compromise on quality or cost. We pride ourselves in storytelling and revealing all the beautiful secrets of Mother Nature’s miracles. From the person who mines the gem to the person who wears the piece, we aim to bring everybody closer together.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(19,913)

1,850 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

To be surprised at the excellent range…

To be surprised at the excellent range of products available and the final price for an item. I purchased a Tanzanian ring on offer at a certain price. I had to leave the bid and waited for my purchase. When it arrived it cost considerably less due to reverse auction. What an fabulous surprise. The quality was superb and I absolutely love it.

22 July 2026
Rated 5 out of 5 stars

The quality, value and service are wonderful

The quality of the visage items brilliant and at such a good price.
Being able to do click and collect was even better because I did not have to wait in for the goodies

23 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Linda,

Thank you for your review.

We're delighted to hear that you're so pleased with the quality of your Visage items and that you found them to be such great value for money.

Thank you for your support. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Great Products, Great Service

Wide range of jewellery for a variety of price points. Very happy with recent purchases, but Gemporia offer a no quibble returns policy for anything you are not satisfied with.

23 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We're delighted to hear that you're happy with your recent purchases and that you've enjoyed our wide range of jewellery across different price points.

It's also great to know that our 30-day money-back guarantee gives you added confidence when shopping with us.

Thank you for your continued support. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 3 out of 5 stars

Overall Gemporia is an OK business

Overall Gemporia is an OK business. Last order was a little disappointed with the way the earrings I received were packaged . I ordered about 23 pairs of earrings . Some as Thank you gifts and some for Christmas.
Every pair was squashed / crushed into their pouch . I had to remove each one , straightened the plastic bag and replace back into their purple pouch . Not pleased with the rough neglectful way they were packed .

22 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Suzanne,

Thank you for your review.

We’re sorry to hear that your recent order of earrings arrived poorly presented and that the packaging had affected the condition of the pouches. We understand how disappointing this must have been, especially as some of the items were intended as gifts.

Your feedback regarding the packing process is very important to us, and we’ll ensure it is passed on to our team to review. We always want our jewellery to arrive ready to enjoy or gift, and we’re sorry that this wasn’t your experience on this occasion.

We appreciate your support and hope we can provide a better experience for you in the future. If there’s anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Gemporia customer service is good

Gemporia is generally
great with customer service. Items packaged well and sent out promptly.

This time, because my order value was higher than usual, they also called to check that it was genuine, which I appreciate.

The items weren't exactly as I had hoped so I have had to return them (£13 recorded cost) but receipt has been acknowledged and I will await processing.

22 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We’re so pleased to hear that you’ve had positive experiences with us. We’re also glad that you're happy with our team taking the time to carry out additional security checks on your high-value orders.

We’re sorry to hear that the items weren’t quite what you were hoping for on this occasion. We appreciate your feedback and hope your return is processed smoothly and promptly.

Thank you for your continued support, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Always professional and lovely and…

Always professional and lovely and friendly, very easy to deal with, the jewellery is usually very pretty, and a great price

22 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Sandra,

Thank you for your review.

We’re so pleased to hear that you’ve had such positive experiences with our team and that you find our service professional, friendly, and easy to deal with. It’s also wonderful to know that you enjoy our jewellery and the value we offer.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Good Company

Quick delivery and nice gems different from the high street. Not only gems but other products too. Very good prices to suit everyones budget. Returns no problem as well. A very good company to deal and friendly staff.

22 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Shirley,

Thank you for your review.

We’re so pleased to hear that you enjoy our unique range of gemstones and products, as well as our prices, delivery service, and friendly team. It’s wonderful to know that our easy returns process has also given you confidence when shopping with us.

We truly appreciate your support and hope you continue to enjoy discovering new treasures with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Good quality products and value for…

Good quality products and value for money been shopping with gemporia for several years best prices ever...service's excellent ..

14 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Trevor,

Thank you for your review.

We’re so pleased to hear that you’ve been shopping with us for several years and that you continue to enjoy our quality products, great value, and excellent service.

Your continued support means so much to us, and we hope you continue to enjoy discovering more gemstones and jewellery with us in the future. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Good service.

Experience with Gemporia was good, bracelet was lovely, it's for a gift.

21 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Janet,

Thank you for your review.

We’re so pleased to hear that you had a great experience with us and that you’re happy with your lovely bracelet. We hope the recipient enjoys their gift just as much.

We appreciate your support and hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Fabulous!

I have bought from Gemporia a few times now and each time I have been delighted.
Packaging is outstanding, the freebies are such a lovely touch but the jewellery inside, well I’m lost for words. Fantastic value for money, nicely presented and absolutely beautiful to look at.
I’m more thrilled to see a company that has bracelets that cater for small wrists, 6” is very hard to find especially in pretty designs. So a big huge thank you for that.

21 July 2026
Rated 5 out of 5 stars

Quality items at great price

Quality items at great price . Fast secure delivery

20 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi David,

Thank you for your review.

We’re so pleased to hear that you’re happy with the quality of our items, our prices, and the speed and security of your delivery.

We appreciate your support and hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Lovely ring

Lovely ring, easy to order, beautiful packaged
Would definitely buy again

20 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with your purchase, and we do hope that you continue to enjoy shopping with us in the future.

We look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 4 out of 5 stars

From Ireland and have always loved…

From Ireland and have always loved Gemporia. Quality service and great gems. BUT have to say I feel I am beong overcharged with Gemporia's Sterling to Euro rate. Wont be ordering for a while

13 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are sorry to hear that you feel you have been overcharged on conversion rates.

Gemporia converts rates from UK Sterling to Euro using localized e-commerce settings that dynamically update pricing based on the destination. This then updates exchange rates continually throughout the day.

If you would like to give our team a call with the order number in question, we will be happy to take a further look at this for you.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

Good jewellery

Good jewellery, great prices.

3 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy your are with your jewellery purchases the the prices paid.

Thank you for your support. We hope you continue to enjoy shopping with us, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Always delivered promptly and very…

Always delivered promptly and very polite and helpful staff take your orders

8 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We’re so pleased to hear that your orders are always delivered promptly and that you've found our team to be polite and helpful. It's wonderful to know you're happy with both our service and delivery.

Thank you for your support. We hope you continue to enjoy shopping with us, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Customer service

I received a phone call from a customer service person as my last order was more expensive than previously .
I felt I was being looked after as the person asked me security questions and was making sure it was me that had placed the order . I think it was more than a courtesy call and it made me realise that Gemporia is a good company to spend my money with .

12 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Susan,

Thank you for your review.

We’re so pleased to hear that our customer service team made you feel well looked after. The security checks we carry out are there to help protect our customers, so it’s wonderful to know that the call gave you confidence and reassurance when placing your order.

Thank you for your kind words and continued support. We hope you continue to enjoy shopping with us, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars
GEMPORIA logo

Reply from GEMPORIA

Hi Vashti,

Thank you for your review.

We're so pleased to hear that you're happy with our jewellery and gemstones. Your kind words and support mean so much to us.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 4 out of 5 stars

Ordering was easy

Easily ordered off the website. Delivered when they said it would be, the items I bought were lovely and a good price.

5 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Kerris,

Thank you for your review.

We're delighted to hear that you found our website easy to use, your order arrived when expected, and that you're pleased with your purchases and the value they offered.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Excellent service and the item is just…

Excellent service and the item is just beautiful!

17 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Lesley,

Thank you for your review.

We're delighted to hear that you received excellent service and that you're so pleased with your beautiful item. It's wonderful to know we met your expectations.

We truly appreciate your support and hope you continue to enjoy your jewellery. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Everything i have ordered has been…

Everything i have ordered has been exactly as shown on the shows. Quick delivery , and well packed to protect items.also not forgetting your presenters who,do a smashing job.thank you

16 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Shirley,

Thank you for your review.

We're delighted to hear that your orders have arrived quickly, well packaged, and exactly as you expected. It's also wonderful to know that you've enjoyed our presentations, and we'll be sure to pass your kind comments on to the team.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look