Gumtree Australia Reviews 

798
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 577 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that posting items is fast and straightforward, making it very simple to connect successfully with genuine local buyers. People also appreciate the highly intuitive interface and reasonable costs involved in selling goods without ever encountering any major trouble. However, some customers also noted that promotional fees for extras can be quite expensive, and selling certain items sometimes takes much longer than expected. Some reviewers were not happy with sudden account access issues, deleted profiles, or unexpected security blocks experienced while trying to use the platform.

What people talk about most

Product

Customers report great satisfaction with selling and buying products on the platform, noting that items often... See more

User experience

Reviewers highlight positive aspects of user experience, frequently noting that the website and app interface... See more

Website

Users describe positive interactions with the website, highlighting that it is very easy to use, convenient... See more

Price

People report ambiguous experiences with price and costs, reflecting a wide range of differing opinions. Many... See more

Service

Consumers find service to be positive, noting that everything went well. People report reliable transactions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Listed the item for quite a while, finally received an offer and fell into the price range I would accept. The buyer was reliable and picked up the goods on time...everything went well. I particularl... See more

Company replied

Rated 5 out of 5 stars

It's not too difficult to sell things on Gumtree in Sydney, a fewer buyers make nonsense offers, you got to be careful in dealing with people,.but at the end, there still are a few Genuine Buyers and... See more

Company replied

Rated 5 out of 5 stars

My last Gumtree sale was an easy, early drive-by, someone picked up an outdoor sink. The interaction via Gumtree message and phone was friendly and straight forward. I deal with a lot of scammers on G... See more

Company replied

Rated 5 out of 5 stars

Gumtree's interface is great and easy to use. However, it no longer attracts buyers. The item was sold via Facebook Marketplace, which has a terrible interface and menu system but, strangely, does a... See more

Company replied


Company details

  1. #10 of 21 best companies in Online Marketplace
  2. #5 of 5 best companies in Media Company

Written by the company

Gumtree.com.au is Australia’s local marketplace, connecting more than 7 million* buyers and sellers every month in the local community. Buy, sell and find almost anything across hundreds of categories – including: Home & Garden, Cars, Jobs and more. Find what you’re looking for with ease and post on the move with the Gumtree App. You can easily download from the App Store or Google Play. *average Jan-dec 2016, Nielsen


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

798 reviews

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4.5

All reviews

(798)

576 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was great

Was great, all good one more item out of my house , thankyou

3 September 2026
Gumtree Australia logo

Reply from Gumtree Australia

Hi Francis,

Thanks for sharing your feedback.

We're delighted to hear everything went smoothly and that Gumtree helped you find a new home for another item you no longer needed.

We appreciate you taking the time to leave a review and wish you continued success with your future sales.

– The Gumtree AU Team

Rated 4 out of 5 stars

happy with this sale

This experience greater than last.

26 August 2026
Gumtree Australia logo

Reply from Gumtree Australia

Hi Fay,

Thanks for sharing your feedback.

We're pleased to hear you're happy with your sale and that you had a better experience with Gumtree this time around.

We really appreciate you giving us another opportunity and taking the time to share your experience.

– The Gumtree AU Team

Rated 1 out of 5 stars

Don't Sell Your Car Here

For advertising a car this was a complete and total waste of money.

7 April 2026
Unprompted review
Gumtree Australia logo

Reply from Gumtree Australia

Hi One,

Thanks for taking the time to share your feedback.

We're sorry to hear that your experience advertising your car on Gumtree didn't meet your expectations. We understand how disappointing it can be when a paid listing doesn't deliver the response you were hoping for.

We'd appreciate the opportunity to look into your experience and see if there's anything we can assist with. Please contact our support team at communitysupport@gumtree.com.au with the details of your listing so our team can review this further.

– The Gumtree AU Team

Rated 5 out of 5 stars
Gumtree Australia logo

Reply from Gumtree Australia

Hi Tony,

Thanks for sharing your feedback.

We're delighted to hear you had an easy and smooth experience using Gumtree. It's always great to hear when everything comes together without a hitch!

Thanks for choosing Gumtree and for taking the time to leave us a review.

– The Gumtree AU Team

Rated 5 out of 5 stars

A Good Place to Depose Surplus Household Goods

Listed the item for quite a while, finally received an offer and fell into the price range I would accept. The buyer was reliable and picked up the goods on time...everything went well.
I particularly like the fact that Gumtree has outlined some safety instructions on dealing with selling and buying.

17 August 2026
Gumtree Australia logo

Reply from Gumtree Australia

We are so pleased to hear about your positive experience and that everything went smoothly with your recent transaction. We truly appreciate you highlighting the value of our safety guidelines; we try our best to provide a secure platform for all our users. Thank you for your wonderful feedback!
- The Gumtree team

Rated 5 out of 5 stars

Always use gum tree

Always use gum tree
Great selling site
All good...use always

8 August 2026
Gumtree Australia logo

Reply from Gumtree Australia

Hi Brian,

We're so glad to hear you consistently have a great experience using the Gumtree site! Thank you for your positive feedback.

-The Gumtree Team

Rated 5 out of 5 stars

Great sale

Great sale, lovely person, credit to Gumtree

25 July 2026
Gumtree Australia logo

Reply from Gumtree Australia

Hi Linda,

Thanks for sharing your feedback.

We're delighted to hear you had a great experience using Gumtree and that your sale went so well. It's wonderful to know we could help connect you with a positive buyer.

We appreciate you taking the time to leave a review and thank you for being part of the Gumtree community.

– The Gumtree AU Team

Rated 5 out of 5 stars

It was easy to create the ad

It was easy to create the ad, had plenty of people showing interest.

22 July 2026
Gumtree Australia logo

Reply from Gumtree Australia

Hi Harald,

Thank you for your wonderful feedback! We're so glad to hear that you found it easy to create your ad and that it generated a lot of interest.

-The Gumtree Team

Rated 5 out of 5 stars

I serious reply.

The normal bunch of timewasters came in, then a serious reply who bought the lot.

7 June 2026
Gumtree Australia logo

Reply from Gumtree Australia

Hi Tony,

Thank you for sharing your experience with us. We’re glad to hear that, despite some initial time-wasters, you eventually connected with a genuine buyer and successfully completed your sale.

We appreciate your patience and are pleased that Gumtree helped you reach the right person. We’ll continue working to make the marketplace a safe and positive experience for our community.

Thanks again for choosing Gumtree!

– The Gumtree Team

Rated 1 out of 5 stars

I posted a normal ad to sell a camera…

I posted a normal ad to sell a camera lens, however have been "blocked for security reasons" apparently.
now no real feed back and reasoning given. I can only assume it's due to me using a VPN to access the site.
What a shame and pity - I generally think Gumtree is a OK site, however to be treated like some common scammer is not very nice. So I advise other to beware of Gumtree random security slections.

I received a quick response from Gumtree Support stating to please contact them as they were keen to sort out the issue. This I have done and ...am still waiting for Gumtree Support to contact me. I left my email and phone number for them. A disappointing response and certainly not the service that Gumtree Support allude to in their initial response - 24/7 contact.
I am very disillusioned and sad that this company appear to be very selective and parochial in their dealings with me.
Again, I can only offer a warning to others that the use of Gumtree is not what it appears.

10 June 2026
Unprompted review
Gumtree Australia logo

Reply from Gumtree Australia

Hi Chris,

I’m really sorry to hear your ad was blocked and that you haven’t been able to get a clear answer yet. I understand how frustrating that would be, especially after taking the time to post your ad.

For account security reasons, some ads may be held or blocked while checks are completed. Please avoid reposting the same ad repeatedly, as this can cause further delays.

We’d like to help you look into this properly and make sure everything is resolved for you. Could you please reach out to our support team using the email linked to your Gumtree account?

Please email us directly at communitysupport@gumtree.com.au

You can also contact us through our Help Page here:
https://help.gumtree.com.au/AU?cu=1&fs=ContactUs&l=en_US&lang=en_US&q=&s=

Info link:
Posting Policies: https://help.gumtree.com.au/AU/articles/en_US/KB_Article/Posting-Policies-AU

We’re available 24/7 and will be happy to assist.

The Gumtree AU Team

Update:

Our checks are now complete, and we are happy to report that your account and ad has been reinstated. We have responded to your Help Desk email with more information.

We appreciate your patience while this was being investigated. Please don't hesitate to reach out should you need assistance with anything else.

Rated 1 out of 5 stars

idon

very not good gumtree take my money but not add may add

29 June 2026
Gumtree Australia logo

Reply from Gumtree Australia

Hi there Bashar,

Thanks for taking the time to leave your feedback and I’m really sorry to hear about the experience you’ve had with your ad not appearing as expected after payment.

I understand how frustrating this must be, especially when you’re expecting your listing to go live and start generating interest.

We’d like to help you look into this properly and make sure everything is resolved for you. Could you please reach out to our support team with the email linked to your account and the payment reference or ad reference number? This will help us locate your listing and review what happened.

Please email us directly at communitysupport@gumtree.com.au

You can also contact us through our Help Page here:

https://help.gumtree.com.au/AU?cu=1&fs=ContactUs&l=en_US&lang=en_US&q=&s=

We’re available 24/7 and will be happy to assist.
- The Gumtree AU Team

Rated 5 out of 5 stars
Gumtree Australia logo

Reply from Gumtree Australia

Hi Philippa,

We are so glad you had a great experience! We appreciate your kind words and we thank you for taking the time to leave your feedback.

-The Gumtree Team

Rated 5 out of 5 stars

Easiest transaction ever

Easy, good communication, prompt collection

31 May 2026
Gumtree Australia logo

Reply from Gumtree Australia

Hi Lucy,

Thank you for taking the time to share your feedback with us.

We’re so pleased to hear you had such an easy transaction with good communication and prompt collection, and we truly appreciate your positive experience and support.

Rated 5 out of 5 stars

happy happy chap

1 June 2026
Gumtree Australia logo

Reply from Gumtree Australia

Hi,

We're happy that you're happy and that your item has sold. Thank you for your positive feedback and we look forward to the next sale!

-The Gumtree Team

Rated 4 out of 5 stars

Long term ad

Long term ad, easy to re-post. website very easy to use, great site.

31 May 2026
Gumtree Australia logo

Reply from Gumtree Australia

Hi,

We are so glad you found our website easy to use and appreciate your positive feedback! Thank you for sharing.

-The Gumtree Team

Rated 5 out of 5 stars

BMW Motorcycle Parts

Easy sale with great communication from the purchaser

31 May 2026
Gumtree Australia logo

Reply from Gumtree Australia

We are so glad to hear about your positive experience and that the communication between you and the buyer went well. Thank you for your kind words!

-The Gumtree Team

Rated 4 out of 5 stars

Great network of buyers and value for…

Great network of buyers and value for money.

31 May 2026
Gumtree Australia logo

Reply from Gumtree Australia

Hi,

We're happy to hear you found a great network of buyers and that it was good value for money. Thank you for your positive feedback!

-The Gumtree Team

Rated 3 out of 5 stars
Gumtree Australia logo

Reply from Gumtree Australia

Hi,

We're happy your item has sold, however, we are sorry that it took a while to sell. We are always working to improve our process and we do welcome all of the feedback and hope your next experience is much more positive.

-The Gumtree Team

Rated 1 out of 5 stars

Gumtree or ali express

Obviously gumtree dont care about our opinion, I opened gumtree app in 30 seconds it opened ali express app 4 times omg is it gumtree. Or is ali express.

31 May 2026
Unprompted review
Gumtree Australia logo

Reply from Gumtree Australia

Hi Ron,

We're very sorry to hear about your experience on the app.

Please contact us via chat or email so that we can take a look into this:

https://help.gumtree.com.au/AU?cu=1&

-The Gumtree Team

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