Emob Reviews 

Extremely bad customer service..
Lack of honesty about the delivery time ..
I placed my order a month ago and it says ur order will be delivered in 3 to 4 weeks and after a month when I called to ask they said it will be delivered in the beginning of next month.
First and last time to deal with this company and honestly I don't advise anyone to deal with it in any way.

Delivery worked perfect. Furniture as described! All super

Bon meuble le montage facile mais le plan mal a déchiffré.

Extremely bad customer service. Ordered parts finally got delivered in January, but the top was damaged. Already waiting for 2 months to get it replaced, and everytime when calling, they have to look into the warehouse. Same message, same conversation. Customer service doesnt appreciate customer frustration either and is doing nothing to improve the overall customer experience. Several messages have been sent to confirm refund when returning it and no response. Unbelievable that returning items is something you have to manage and pay yourself. Should have done my homework better before deciding to engage with this company.

and now they are replying but the replaced top has never arrived, still waiting and no communication.

kast is ok ook de levering alles in orde Rolanda

When i buy something and wait 4~5 week to receive it and then i receive it damaged! And i try to contact your support to return it because they said i have to wait from 5~8 weeks to get the replacement of the damage pieces or I should pay €48 your for return cost so i will be totally not happy because you push me to wait more than two months to get what i paid for !!
Uw bestelling #5000036834

Super content

We ordered furniture for our new house in early November (expected 3-4 weeks delivery), After several phone calls at the beginning of December with still no delivery date. It eventually turned up in January and the marble top was broken. We contacted emob to replace, and we are STILL waiting on the replacement, AND they won’t pick up the broken one (weighs about 60kg) nor refund our money. If we want a refund we have to return the 100kg+ tv cabinet ourselves to Belgium (from Amsterdam). The worst purchase we have bought, terrible customer service and the quality of the furniture is also very bad for the price. Extremely disappointed.

Ordered something off their website that was supposed to arrive between 4 and 5 weeks. On the last day of these 5 weeks it still hadn't arrived. Hadnt received any correspondence from them either. Not since the order conformation. Just complete silence. So I called them to check and the said it would arrive "this week" (when I called). She "assured" me. Needles to say it didn't arrive. Called again this week as I hadn't received my order ánd hadn't received any correspondence from them whatsoever. This lady told me it was going to arrive next week. However I've lost my trust in them and I've cancelled my order. Especially after reading other people's experences of never having received their orders or receiving their orders only after 6 months. The customer service is also everything but friendly.

No remarks, just very good experience, and a very friendly delivery guy.

I will never buy from this company again.

We purchased a 500 euro coffee table from them which got damaged not even 3 months after!
When we brought up the issue with them , they just sent us another part of the table without any confirmation! The problem is that the table is 60kg and requires to be glued in place with some sticks. Of course the damaged part is also glued to the table so it's impossible for us to fix it. We even said this to the service person and they said that we shouldn't have glued the table in the first place! Meanwhile another person told us to not glue ONLY IF a part is damaged. How are you supposed to move around the 60kg table if it's not secured into place?? It would simply come apart if you try to lift it.
We asked for a partial refund as it's way cheaper for the company than sending a whole new piece and also way more enviromentally friendly but they simply refused!

If your item is damaged, you will not get reinbursed no matter what. The customer service will offer no other solutions to fix mistakes.

Do not buy from them if you don't want to get screwed over. Or just don't buy anything expensive.

Make sure you pay with a credit card and if it doesn't go well, do a credit card charge back. We will also be making a formal complaint against the company since I see we aren't the only people getting screwed over.

---------------------------
I see that they've replied.

I cannot directly reply so I will do it here:

We followed the INSTRUCTION MANUAL when the table was NOT damaged a few months ago when we got it.

The table got damaged AFTER 3 MONTHS.

You guys ordered the piece WITHOUT confirming with us. We simply said "part 2 of the table got damaged. What can we do"

Any reasonable company communicates the solutions and CONFIRMS THEM with the customer. If the customer takes a couple days to answer then the company waits until they get an answer. They went ahead and ordered the piece BEFORE we could comfirm it!!
We wouldn't have ordered the extra piece because it's impossible to fix the table since we followed the instruction manual and glued the support sticks upon building the table (with the glue provided by THEM in the box)....A FEW MONTHS AGO.

In this reply below you can see the incompetence of the customer service. They simply cannot understand the situation.
They really should be thankful that no one is suing them over providing such a bad service and/or scamming people

Bureau nickel, conforme à mes attentes

The quality of the furniture is real good and it was easy to fix it. My kids are enjoying it very much, thank you

Very bad customer service, it takes 1 month or more to receive what you order but on their website it says they deliver in 1 or 2 days .. stay away, order from someone else ...

Please report emob.be to the Belgian Ombudsman because their website shows fake information about the delivery time, when you order on emob.be it says 1 or 2 days delivery time but as you can see from all other complaints about them it takes 1 month or more... I waited also 1 month...

Nette website, what hou see is what you get, correcte informatie, snelle levering, goede kwaliteit.

Furniture manual can be even more clear because some has wrong numbers and also no screw points on some places of the furniture.

I made two orders via Emob recently. One was for a chair, which was directly delivered to my door. No issues. (With NL Post... Their local driver is basically the Batman of home deliveries! I get a lot via NL Post.)
The other one was for a bed & mattress. It arrived much earlier than I'd expected, which was good. It wasn't delivered directly to my door, though. Which was OK, except that I asked the driver for some help.
And what I meant to ask him was to help me keep the doors open so I could get the two packages in.
Instead he told me that the (larger) package was only 10 kg, which is not true, it's 25 kg, but wasn't the issue.
Then busied himself re-arranging further packages.
I don't blame the driver. It's a sign of our times. They have to meet a certain quota and that quota doesn't include basic help.
Anyway, I managed and the actual products were A-OK and as advertised.
Now I just wish we were back in the 80ies, in which case I'd given the driver a 10 Euro tip... And he'd kept the doors open. Or might have even helped carrying the packages. ;-)
(Note that I paid for delivery to door, but I'm also a reasonable human being)
Anyway, good products, no real complaints.