Excellent website easy to find way around and good selection of products. My order arrived swiftly via Evri and well packaged (Harris Tweed jacket). Beautifully made and true to size. I was so impre... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
The company prides itself on its exceptional craftsmanship and detailing, cutting no corners to deliver the perfect finish to every garment. Having been in existence for over 100 years, its depth of knowledge and experience is barely rivalled by any other menswear maker in the country.
Brook Taverner
Written by the company
Our Promise
* No Quibble Guarantee
Contact info
Ingrow, BD21 5BU, Keighley
- 01535 251902
- customerservices@brooktaverner.com
- www.brooktaverner.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I will not be buying from this company…
I will not be buying from this company again. Their customer service is responsive but my only complaint is they were not able to fulfil my next-day delivery order. It was supposed to be delivered on Friday to be worn on Saturday but for some reason their delivery partner DHL ecommerce said they won’t deliver it on the agreed day. Brook Taverner customer service representative said they refunded the delivery fee but it’s still not received.
i'm sure they are a good company
i'm sure they are a good company, but do not expect your delivery on time, if at all, with their shitshow of their delivery firm DHL..
Really good store
Really good store. Bought a few items from them, and they're all tippy-top quality.
Orders are processed and despatched quickly.
Product can’t be reviewed until it arrives
This request for a review has arrived before my order; the order is not planned to arrive until 9/10.
Excellant service via Brook Tav and evri
Since I have yet to receive the goods…
Since I have yet to receive the goods despite assurances from Evri and yourselves I do not see how I can comment on goods or services I have yet to receive
Shirt material too thin
Shirt material too thin really. All a a bit semi transparent for my liking.
lovely quality trousers
lovely quality trousers. fast delivery and no problem with returns, 2nd pair I ordered came next day
Good range of clothing
Good range of clothing, but shop location not very convenient. Shop opening not as advertisedon website.
Easy to order and pay
Easy to order and pay
,delivery was in the time scale,
The shirts were ok and a nice fit,
Yes I would order again in the future.
Excellent jacket
Excellent jacket at an amazing price, delivered promptly and with care.
Online order deliver to store was ready…
Online order deliver to store was ready to collect. Also purchased something else while in store. Really impressed with the quality and fit of all their clothes
First time buying from Brooke’s but dwf…
First time buying from Brooke’s but dwf won’t be the last. Great service and brilliant product. Only downside was poor delivery by dhl which Brooke’s couldn’t control
Husband likes his clothes especially…
Husband likes his clothes especially shirts and slacks . He absolutely loves his new Brook Taverner shirts and trousers.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.