Brook Taverner Reviews 

64,000
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 5,236 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the clothing, noting that items are beautifully made, highly durable, and offer great overall value for money. Consumers also appreciate the fast delivery service and smooth online ordering process, with packages consistently arriving promptly within a couple of days. Some reviewers were not happy with sizing inconsistencies, mentioning that incorrect sizes were occasionally delivered or that the garments simply did not fit properly. However, a small portion of people felt frustrated by unexpected delivery delays and third-party courier handling issues that negatively affected their parcels.

What people talk about most

Product

Clients share positive opinions on product quality, praising the well-made fabrics and excellent value for... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising well-made clothing, excellent fabrics,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping times and... See more

Order

Customers consistently note positive experiences with order processes, frequently highlighting how simple and... See more

Service

Consumers find service to be exceptionally positive, praising the speedy, professional, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent website easy to find way around and good selection of products. My order arrived swiftly via Evri and well packaged (Harris Tweed jacket). Beautifully made and true to size. I was so impre... See more

Rated 5 out of 5 stars

Thank you so much. Ordered a M shirt and had an XL delivered. Sent shirt back and then was reimbursed by Brook Taverner for the shipping spoke to a wonderful customer services representative just who... See more

Rated 5 out of 5 stars

Easy to navigate the website and huge choice. Sale prices are amazing. Speedy delivery to store. Absolutely delightful ladies in the Ambleside store. Beautifully clean and nicely presented produc... See more

Rated 5 out of 5 stars

Great experience all round, original order was too large, returned promptly, refunded promptly. Reordered smaller size, fitted perfectly, great all round package. Big pat on the back for being the who... See more



Company details

  1. Men's Clothing Store

Written by the company

The company prides itself on its exceptional craftsmanship and detailing, cutting no corners to deliver the perfect finish to every garment. Having been in existence for over 100 years, its depth of knowledge and experience is barely rivalled by any other menswear maker in the country.

Brook Taverner

Written by the company

Our Promise

* No Quibble Guarantee

* No Quibble Guarantee
If you are not satisfied with your goods, simply return them to us within 3 months of purchase and we will either exchange or refund you,no questions asked.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

64K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(64,000)

4,817 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality and speedy delivery

I was able to find some good shirts in the sale then they were delivered the next day.
I am always willing to wait a bit longer if delivery costs could be less.
The quality of the shirts is excellent.

28 August 2026
Rated 5 out of 5 stars

Brook Taverner are a benchmark for excellence

Once again I am delightfully surprised by how brilliant Brook Taverner are as a company. Online easy, in store courteous and efficient with honesty and transparency. This company is my first thought and call when I need additional attire. Professional and friendly, there are just not enough superlatives. Thank you to Elena at the Windsor store. They underpromise and overdeliver as a "norm" !

1 September 2026
Rated 5 out of 5 stars

Quality Gear

All I can say is that the items I received were of great quality and unbelievable prices. I have never been more pleased with the products and the quickness of their delivery.

1 September 2026
Rated 5 out of 5 stars

Good fast delivery

Good fast delivery, not sure it’s right to charge for delivery, to be competitive against your rivals it would be a plus from me if it was free also some paper work in the parcel would help to check what was sent.

31 August 2026
Rated 1 out of 5 stars

Be wary of this company

Be wary of this company, the advertise items they don’t even have in stock. Although the state a 3to 5 working day delivery, a month on and I am still waiting. Shouldn’t be allowed to take customers money when they knowingly don’t even have the item in stock. Also after contacting customer services I was told that due to the delay I would be refunded the delivery costs. This was over a week ago and surprise surprise no refund.

6 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look