Alza.de Reviews 

Came even before the delivery date in great condition

̶I̶ ̶h̶a̶v̶e̶ ̶b̶o̶u̶g̶h̶t̶ ̶a̶ ̶v̶i̶d̶e̶o̶c̶a̶r̶d̶ ̶w̶i̶t̶h̶ ̶1̶0̶%̶ ̶d̶i̶s̶c̶o̶u̶n̶t̶,̶ ̶g̶o̶t̶ ̶a̶n̶ ̶i̶n̶v̶o̶i̶c̶e̶ ̶o̶n̶ ̶e̶m̶a̶i̶l̶ ̶a̶n̶d̶ ̶p̶a̶i̶d̶ ̶i̶t̶.̶ ̶
̶T̶h̶e̶y̶ ̶c̶a̶n̶c̶e̶l̶e̶d̶ ̶i̶t̶ ̶a̶n̶d̶ ̶r̶e̶t̶u̶r̶n̶ ̶m̶o̶n̶e̶y̶,̶ ̶a̶f̶t̶e̶r̶ ̶r̶e̶m̶o̶v̶e̶d̶ ̶t̶h̶e̶ ̶d̶i̶s̶c̶o̶u̶n̶t̶ ̶f̶r̶o̶m̶ ̶a̶n̶ ̶i̶t̶e̶m̶ ̶-̶ ̶w̶i̶t̶h̶o̶u̶t̶ ̶a̶n̶y̶ ̶e̶x̶p̶l̶a̶n̶a̶t̶i̶o̶n̶.̶ ̶
̶W̶h̶e̶n̶ ̶I̶ ̶t̶r̶y̶ ̶t̶o̶ ̶a̶d̶d̶r̶e̶s̶s̶ ̶t̶h̶e̶ ̶s̶u̶p̶p̶o̶r̶t̶ ̶c̶h̶a̶t̶ ̶t̶h̶e̶y̶ ̶j̶u̶s̶t̶ ̶s̶a̶y̶ ̶t̶h̶a̶t̶ ̶t̶h̶e̶r̶e̶ ̶i̶s̶ ̶n̶o̶ ̶n̶o̶t̶e̶s̶ ̶o̶n̶ ̶c̶a̶n̶c̶e̶l̶a̶t̶i̶o̶n̶.̶ ̶I̶ ̶p̶a̶i̶d̶ ̶2̶ ̶m̶o̶r̶e̶ ̶t̶i̶m̶e̶s̶ ̶b̶y̶ ̶t̶h̶e̶ ̶s̶a̶m̶e̶ ̶i̶n̶v̶o̶i̶c̶e̶,̶ ̶b̶u̶t̶ ̶t̶h̶e̶y̶ ̶c̶a̶n̶c̶e̶l̶e̶d̶ ̶i̶t̶ ̶e̶a̶c̶h̶ ̶t̶i̶m̶e̶.̶

UPDATE #1(27.02.26):
I was wrong about it:

So I resolved an issue - for some reason I could not pay it with the same card as before, should have use a different one(with different IBAN) to resolve it.

So it is not an issue of the seller(at least not direct intention). The support was lacking, as after addressing the issue via email, the only thing that they told:
"you did not paid",
"payment unsuccessful".

Due to circumstances at that time, it sound like - 'we do not accept payment and should not do anything'. Only through communication with colleagues, I got the right direction to resolve this issue.

Grate prices and fast shipping.

perfect delivery. thanks a lot.

Fast and on time.

Best price on market, always happy to use alza back home in Slovakia and Czech Republic and very happy they are in Germany now, so I can order directly here.

I ordered a NEW Dell Alienware AW3425DW monitor (€593) from Alza.de in January 2026. What I received was clearly a USED/RETURNED unit:

Box stamped "Repacked/Nachverpackt/Réemballé"
Multiple labels showing "Rozbaleno" (Czech for "opened")
"SKLC3 Return distribution" labels dated 03.01.2026 and 07.01.2026
Monitor service menu shows 6 HOURS 16 MINUTES of previous usage
Protective film poorly reapplied with visible fingerprint
Damaged packaging

When I contacted Alza, they first offered €30 compensation (admitting fault). When I rejected this, they changed their story and claimed the item was "new" based on serial number - completely ignoring their own return labels on the box!
I filed a PayPal dispute with photo evidence. Alza refused any partial refund.
Beware: Alza sells returned items as new and refuses to take responsibility.
Order: 5799432791
Invoice: DE26016086

Razer huntsman v3 pro optical analog switch is really nice upgrade from my older blackwidow
Love that the sound is not clicky and still feels tactile because of dynamic actuation

Sent out quickly, product as described, well packaged. No problems.

Fast delivery, good order process everything smooth

All goods received as ordered, everything works good, no problems with delivery. Totally recommend, really good experience.

⸻

⭐ 1 star – extremely poor handling of a legitimate consumer complaint

I would strongly advise caution when purchasing from Alza, especially if you care about warranty rights or returns on expensive items.

I bought a coffee machine (original value well over €600) which developed a serious manufacturing defect within 33 days of purchase (the grinder failed completely). What followed was weeks of unnecessary stress, delay, and legally questionable handling of a straightforward consumer complaint.

Despite the defect being confirmed and the product being returned, Alza repeatedly relied on their own interpretation of EU/German consumer law, insisting that because more than 30 days had passed, I was no longer entitled to a refund and had to accept a replacement. This position was asserted confidently, even though it does not reflect statutory consumer rights for defective goods.

The tone and process felt deeply unbalanced: as the consumer, I was expected to accept the company’s internal policies as if they overruled the law. The matter was even declared “closed” from their side while I had no product and no refund.

Only after:
• formally escalating the issue,
• preparing court action,
• and involving Klarna (who paused payment due to non-delivery),

did Alza finally reverse course and issue a refund. Notably, this happened only once legal consequences became unavoidable.

The refund itself confirms that their earlier position was unsustainable, yet this was never acknowledged transparently. Had I not had the ability, time, and support to escalate properly, I strongly suspect I would never have received my money back.

This was an exhausting and deeply unpleasant experience that should never be necessary for a clear manufacturing defect. I find this approach unprofessional and ethically questionable.

I cannot recommend Alza and would urge others to avoid them if there is any risk you may need to rely on warranty rights or returns for high-value products.

Fast delivery, nothing to complain

Super fast delivery and everything how it should be. Would recommend

Great price and it arrived before it was estimated

Quick delivery directly before the Christmas period. No issues whatsoever. Good shop.

Super gut and schnell geliefert

Very happy! Last website I managed to find affordable (for the time being) memory for my build. Shipping took longer than expected as I’ve been given 3 different delivery estimates (one on the product-page, another on purchase and a different one after getting the shipping-confirmation) It was therefore quite a close-call but everything worked out.

They don’t ship to Spain! I Therefore had to ship my order to a DHL-station in Germany, get it picked up and resend. Somewhat of a hassle… especially considering we live in 2025 and anyone can order directly from China without a problem.

All in all very good, but only 4 stars due to lacking shipping-locations.