Coolblue Reviews 

I ordered a MacBook Neo with next-day shipping, and although it arrived in 3 days instead of 1, that was still fine with me. The package included a free 1‑year antivirus code, but when I tried to redeem it, the system said the code was already in use. I contacted Coolblue’s customer service, and a very kind gentleman helped me immediately. He sent me a new working code right away. I’m really happy with the support I received and would definitely recommend buying from Coolblue.

Tracking not working, hard to reach customer support, I didn’t get parcel or confirmation email that it was delivered and where it was delivered cuz definitely not to my address. Worst ordering experience

Very good service and communication updates on tracking delivery

It came on time and fast service

I ordered an electric toothbrush that is worthless - hurts my gums (I did already use electric one, it is only this model that does that. Now I find out that I cannot return it. All other retailers (Amazon, Bol) allow for return of products that dont work for you but I stupidly ordered from Coolblue. Never again!

Nothing to complain about. Only complementing everything

simply a good webshop

Fast, reliable, reasonably priced

Zeyd, the salesperson who took care of us on the Den Haag store, was exceptional. He managed to shift my pre-conceived bias against CoolBlue Energy, carefully walking us through the value proposition, and didn't defend the product against its weaknesses, but did manage to generate a very positive impression about the company. He is very young, but is a great asset that should be cherished by CoolBlue. The original goal of acquiring a top of the line air frier was a second thought. My wife and I were impressed with his customer interaction/ salesmanship.

Ordered and next day was using TV.
Emails kept me up to date and the SMS and phone call were helpfull.
Coolblue is tops.

I ordered by midnight and had my product delivered next morning, extremely fast. I was informed by email, text and then also a phone call about when the currier is coming. The currier was very polite, brought the heavy boxes where I asked him in the apartment. So the delivery experience was outstanding.
However, the desk I ordered had a deep dent on the side which I am not placing on top. I proceeded with installing the product as I did not want to spent time on the return process and receiving a new product, although such an option is very accessible on the website. The product is okay to be used but essentially it did arrive damaged.

I ordered a "Second Chance" Insta360 Ace Pro 2 Dual Battery Bundle.
Apparently somewhere in the small letters it was said it is missing a battery, this is very misleading, if a battery is missing they should have sold it as "Standard" bundle and not as Dual battery.

Dependable and great service for years! This time as well! I also make heavy use of 2nd chance products!

really quick service, to the door, with a smile!
order was correct
site was easy to navigate through

DHL sent an email that they couldn't deliver (I was home, nobody ringed a bell) and the package is delivered to a service point. I chose an option to deliver next day and since then I have no news about it.

no problems, very clear in communication!

Be careful! Coolblue appears to prevent customers from posting negative reviews of home appliances by “phasing out” problematic models and replacing them with a supposedly “newer” model whose name sometimes differs by only a single letter.

This happened to me with a very poor-quality product: a Bosch dryer. By the time I tried to review it, the exact model I had bought had effectively disappeared and been replaced by a slightly different model, making it look as though the newer product had no history of negative reviews.

Bought a dishwasher from Coolblue. One week later the same product was in promotion and cheaper than what I paid for. Contacted Coolblue about this situation. Checked the auto chat that redirected me in the end to have a phone call with an agent. The call lasted for 30min but in the end they credited (on my Coolblue account) with the difference in price. So, all in all I am satisfied with the support and service.

Great store, to buy electronics I always go to coolblue. People are very knowledgeable and very attentive, but also have a fair opinion on the things they sell. The website is also great and makes making a choice very easy.