ENGIE Energie Nederland Reviews 

I never in my life though that I will be reviewing an Energy company. Wort customer support ever. Worst billing system ever. I am really think to go to a lawyer. They need to fix their system. They have been billing my bank account for almost a year although I stopped the contract and when I noticed they stopped it for couple of month and they started billing me again.

As Engie responded to my post. i sent them an email lets see how many weeks it take them to respond. If they respond at all !!!!

I believe they violated my privacy, my data and they dont even apologize. Even when they finally send me the bill to pay me back they promised within 3 weeks and it has been 2 month and I received nothing.

I reached out as they asked on the social media email but again Crickets nothing and still waiting for my one year an half settlement

I was sent my annual bill in January. I noticed that there were several mistakes on this bill. The did not apply the energy tax reduction and charged me for more gas than it stated I used. I contacted them in January regarding this issue but as of May I have not received a corrected bill. Customer service is of very little use. If you are already a client I recommend reviewing your bills very closely. If you are considering signing up with ENGIE - dont!

What a horrible, scamming, scummy company. They will overcharge you for gas and electricity. Your consumption can be 200 euros on the app but they will do their best to inflate it to 250 if they can and they will. And when you want to leave because they’re constantly scamming you, they call you and say they will fine you 297 euros and end up fining you 310. Never ever ever go with this company! Trust me, I’ve been with them for 3 years unfortunately. Luckily I changed to next energy which is significantly better and also better customer service!!

One star is too much!!!
Normally should have also -100!!!
Customer service never answer!!! The deal was 1.39 the vast price of the gas and i noticed that after february they charged me 2 euro/m3... thieves !!! Never again with ENGIE! In netherland u cannot find ur right.

I can't confirm, but I think the calculation on Independer was wrong, I was with another provider before and ENGIE was supposed to be cheaper, turned out it was more expensive.
But the biggest problem is that cancellation of their contract IS TERRIBLE, you have to wait on the line for AN HOUR OR MORE to get a response, IT'S NOT POSSIBLE TO CANCEL THE CONTRACT ANOTHER WAY.
I don't absolutely don't recommend them.

I’ve had a terrible experience with ENGIE Netherlands and just want to share it in case it helps someone avoid the same mess. I signed a one-year contract that ended in April and was supposed to include a €200 cashback. It’s now the end of July, and I haven’t received that cashback or my annual end-of-year report — which should have been sent to me months ago.

Instead, they only sent me a bill for the period after April (April–June), when I was technically still receiving energy from them due to a delay with my new provider. So the only thing I’ve received is a random statement about how much I still owe them for that short extra period — nothing about the full contract year I actually completed, and no mention of the cashback that was clearly in my contract.

I’ve spent hours on the phone trying to get answers — usually being told I’m “number 15 in the queue” or just being transferred around. Honestly, I can’t imagine how a company can be this bad at something so basic.

At this point, I really feel like it’s doing others a favour to say: don’t go with ENGIE. Their customer service is slow, disorganized, and they don’t even deliver on their own agreements. I really regret ever signing up with them.

Worst customer support experience.
If you are expat who only speaks english, you dont have English IVR. You manage to talk to them after 30 minutes on the line, and when you will tak two lines in dutch like ik ben.. hoe gaat het met jouw, they will reply. Once you switch to English they just disconnect phone without saying anything. Happend 3 times. I have also been customer of Eneco, they try their best to help even sometimes some ladies are very poor in English. Difference between maturity of big companies and small scale companies.

They cancelled my contract without telling me - leaving me without a contract.
However, at calling them, they were able to quickly turn this around (tbd if thats succesful)

Very good experience, app to monitor your consumption, good value for money.

Always kept informed about the Electricity prices and the contract

I did not extended any contract, can you please clarify, preferably in english what is my current situation?

I'm not happy that the prices used by Engie are higher than other providers. I didn't want to move out from Engie and signed the contract, but for next time I'm definitely moving to another provider.

Its crazy company client service not help at all. I was in other company and payd no more than 270eu per month with gas and electric now I pay just for the gass minimum 500eu. Thats ridiculous and they dont even can explain why. Was called to klientservice so they couldn't explain they told write email to them so i write 3 of them every week and now it's more than 3weeks still no answer... was called again yesterday to klientservice and i got the same answer we are not that apartament so you need to send email to uss. so I higly recommend skip this company if you dont want to owerpay!!

Naomi was very nice and helpful on the telephone!

Good services at fixed prices throughout the year according to the contract. With notification of daily and monthly consumption. I recommend subscribing to the company.

My roommate is an international student here in The Netherlands and we live in a student house from DUWO (a student housing company where gas and electricity is included in the rent) so even if we want to we cannot choose an electricity&gas company ourselves. Today she received a call from Engie and was confused by all the things they were explaining to her about rates and discounts and money and she doesn't speak Dutch so she thought it is DUWO. So she signed a contract with them. When she told me I immediately knew it is a SCAM. We wrote them back to cancel contract (withing our right of 14 days) and they send back an email just saying it's cancelled. We emailed again asking about written proof and confirmation of cancellation, they said it is not necessary. What?! We already contacted the police and they gave us a contact with a free lawyer that deals with such things so we will contact them tomorrow.
If they call you do not pick up!

I was contacted by phone on Sept 2 and was told that the deal I was offered by his colleague is incorrect and that there was a better offer that was meant to be given. I asked to confirm, as I recently changed supplier, if this was through the same supplier. The representative said yes, its fine, that he works between United Consumers and ENGIE. He also stated that ENGIE is related to United Consumers and is a parent company. I stated numerous times that I did not want to change suppliers and he re assured me this was not the case. Also when questioned if I would need to pay a fine he said that I would not. With all this misrepresentation and his failure to inform me of the facts and answer my questions honestly my guard was down and at the end of the conversation he got me to sign a contract. Even when the representative was requesting my banking information, I asked why he did not have this information believing that he was also representing United Consumers, he only stated that due to dutch law he was not allowed to see this information, I doubt now that this was the case. I was also told that this was a cheaper offer, however when I compare the costs this will be more expensive that what I had. I would also like to note that the document signed did not have the price/kwh, gas/m3 and all that was in the document was incorrect values.

After getting an email from my previous supplier saying sorry to lose me, I phoned the customer line. I was told its my fault as the logo and email was from ENGIE. I explained that I was misinformed. The customer care person then agreed with me and said they where sorry and that a complaint would be lodged. Looking through some of the complaints on Trustpilot I see previous complaints have been filed, however as I am in this situation I do not see how this has helped as this seems to be business as normal for ENGIE. I was also informed that as I missed my 14 days to cancel I am now stuck with them.

Moral of this story, if any sales rep phones or speaks to you from ENGIE, don't listen to them, put the phone down, they will try and con you into a contract you cant leave which if I am correct is against the law. They are scammers and will use every trick in the book to get you to sign up and the only recourse is they will lodge a complaint which does nothing.

A good elderly friend of mine was approached by phone early in the morning just before Christmas. In addition, the communication was rather blunt and unclear, which meant that she thought she was talking to her supplier Vattenvall. Through pure deception, she was transferred to ENGIE. The moment was chosen very consciously, so she was too late to undo it. In my opinion, such practices are more than disgraceful; approach older people and operate just within the rules of the law to work out an unwanted contract. DISGUSTING!
================= update februari 24 2020
By your request I gave you the information of my friend. With it I EXPLICITLY WROTE that I will handle the discussion about this and that it was ok for you to call her to check if that indeed was so. And now you didn't just call her to check that.. no you went into discussion with her and made her very clear that you weren't going to compensate her with a penny.
One thing has become clear to me adhering to norms of decency is not a part of your company motto.. I stay with my initial conclusion:
DISGUSTING!