ALDI TALK Reviews 

Disgusting experience, Super slow activation.. its been like a week and still didn't get my card activated after 3 attempts. the customer service is very rude and unhelpful. overall wouldn't recommend it to my worst enemy

Everything went perfectly, thanks.

No thank you

horrible company. horrible internet.
Canceled rufnummermitnahme , which they confirmed and yet, number changed. wtf is wrong with your support team?

Gut very gut sehr gut

The aldi talk answer attempts and inputs for my Samsung took 5 minutes. Activate went 2 minutes and I have credits and yearly special. Team aldi talk has my confidence.

Biggest rip off. Wanted to use Aldi prepaid while visiting Germany. Couldn’t download app. Bought sim and prepaid credit. Couldn’t activate prepaid package. My 30 Euros of credit lasted one day. Never again!!

0,24€ per MB after topping up and not looking into the options because the app doesn't support English. I've never felt more scammed in my life.

In this case, the problem IS NOT with Aldi Talk, but with the Medion partner, specifically their Support Call Center staff.

People make jokes about German customer service, but this was no laughing matter. MEDION does Aldi a disservice with their rude, unwilling to listen, and generally unhelpful call center staff.

I work in a customer-facing position in tech. These guys do IT Support no justice.

I don’t recommend using Aldi talk !! Horrible service and the app just randomly stops working cause they have Maintenance work or
Something ( Without notifying you!!) and that happens 2-3 times a month for 5-12 hours like ? Please don’t use Aldi talk guys there’s way better services out there

The letter came with tape taped as if it had been opened. It was a page of paper that had the Syrian number, my name and the SIM card glued to the end. I did not receive any information about what my phone number is and it is not listed anywhere, so you cannot activate the card with the Syrian number or the PIN through the Aldi app. You call endless hours and when someone answers they tell you to send an email. Unacceptable behavior I will never recommend this company, waste of money and shame.

Easy and well organized to process the purchase.

Page is not working in 70% of the time. It is also not impossible to hand over the contract to someone else. There is always an error. Always at a different stage, but 100% not working.

This website in the times of AI powered softwaredevelplment, makes me really sad. It just needs like 1 day of improvement.

Terrible experience with Aldi Talk. After years of monthly payments, I still can’t get an invoice despite multiple requests over 3 months (ia the app, email, and phone calls.) worst customer experience I’ve ever had with a mobile operator. Plus, the network coverage is awful across Germany. Very dissatisfied! I do not recommend a all!!

I have been using this simcard since I came to germany around 6 years ago. Customer service is the worst and takes them ages to reply and if they replied, they only cope and paste some lines from their guidlines. The application is unstable and really unreliable and only in german!

Shoutout to the CS Agent named Martha ([sounded like that]i hope I have her name right) she did her best to quickly assist me in my issue. Thanks again for helping me.

They support VoLTE, WiFicall like major providers.

Since I joined ALDI TALK in Germany, they are performing maintenance work on their website (and) app, without informing the customers. I have been left every time for at least one day (and since today morning, again) without data, without ability to work. I work from home and this is a real NO GO!
Customer service didn't provide any alternative solution for topping up data - I have the unlimited package.
One cannot perform any operations on their web site. I cannot even cancel the contract.

Service 0
User experience 0

Extremely rude and racist customer service.

theft! I have been a customer of aldi talk for 7 years, I changed by bank to N26 because I don't earn much and Commerzbank started charging for the account. I forgot to change my account on Alditalk, so it (without making this clear) cancelled my ongoing contract, and changed to this kind of weird expensive contract (Basis Tarif). I tried over multiple emails to get N26 accepted, in the mean time I was told to get a "Guthaben" (but was not told to to use it immediately on activating Tarif M again). I bought enough "guthaben" for a fee of course, for 2 months so I wouldn't need to worry as was going on Holiday.I thought as soon as I had money, it would go back to Tarif M like usual, as my account was in the negative and it had charged me 15 euros, the cost of Tarif M. But this was not the case, it had cancelled my ongoing Tarif M without saying, and after turning off my wifi to check if it had worked, it then, after around 15 mins, used up all 60 Euros of my Guthaben.

It was a horrible feeling, after 7 years to be treated like that, and after calling the help center, and being noticably upset, I was hung-up on by the person working there. I was told to send an email, and got a weird response back.I will be making a complaint at the german consumer court, and leaving aldi talk, shade.