Vodafone Deutschland Reviews 

0 stars would be very high rating for these useless people and useless firm, I hope soon all of you go bankrupt and any vodafone worker doesnt have bread to bring to their family. I am filled with so much hate because of this constant bad service and failing connections. This is the grand reason why they literally trap you in a multi year contract, they know how incompetent, useless they are.

Horrible service and company overall!

HORRIBLE!!!!!!!!!!!!!! RUN AWAY!!!!!!!!!!!! NO Customer service reachable, the small agencies absolutely can't help they always say either the system is down, or call vodafone directly. Calling them directly is the hardest thing ever, you need a whatever code pin, a password, or they are busy. I have lived in multiple countries and never seen anything like this. I am cancelling the contract and changing to other operators. I hate it!!!!!!

Wrost service I had ever seen in my life....If you get vodafone products then get ready for waste of time getting 🙄 headache.

Horrible always failing connection, worst service.
As said so many times already: stay away from vodafone.
You gotta give a "date of experience", this has been the case for over a year. Just waiting for my contract to end.

Ich habe eine Vodafone-SIM-Karte, die ich bei LIDL gekauft habe, und hatte einen LIDL Connect Smart S 5G-Tarif. Gestern habe ich Guthaben aufgeladen und unmittelbar nach dem Kauf über die App zu einem anderen Tarif gewechselt – ich habe den Smart S 5G ausgewählt. Nun wurde das Guthaben von meinem PayPal-Konto abgebucht, aber ich habe keinen Empfang – weder der alte noch der neue Tarif funktioniert! Seit zwei Tagen habe ich keinen mobilen Internetzugang mehr, und selbst nach drei Anrufen beim Kundenservice lautet die Antwort immer wieder, dass sie zwar sehen können, dass mein Konto belastet wurde, ich aber weiterhin den alten Tarif, den „LIDL Connect Smart S 5G“, nutze und dass laut ihrem System alles in Ordnung sei – ich solle mein Handy einfach ausschalten und neu starten. Das habe ich unzählige Male erfolglos versucht. Bei meinem letzten Anruf beim Kundenservice sagte der Mitarbeiter, er sehe ein technisches Problem und werde ein Ticket eröffnen. Er sagte, ich würde eine E-Mail mit den Ticketdaten erhalten, doch inzwischen ist bereits ein Tag vergangen und bisher ist nichts eingetroffen. Ich habe keinerlei E-Mail erhalten und habe weiterhin keinen Mobilfunkempfang. Das alles zeugt von einer enormen Respektlosigkeit gegenüber dem Kunden und schadet mir sehr, vor allem, weil ich mich beispielsweise mit niemandem verständigen oder Apps für den öffentlichen Nahverkehr nutzen kann. Wenn man kleine Kinder hat, muss man jederzeit erreichbar sein. Ich kann weder Vodafone noch den Mobilfunkdienst von LIDL weiterempfehlen.

I have a Vodafone cell phone SIM card that I bought at LIDL, and I had a LIDL Connect Smart S 5G plan. Yesterday bought credit and immediately after the purchase I switched to another plan through the app—I selected the Smart S 5G. It turns out they debited the credit from my PayPal account, but I have no service—neither the old plan nor the new one are working! I’ve been without mobile internet service for two days, and even after three calls to customer service, the response I get is that "yes, they can verify the charge was made to my account, and that I’m still on the old plan—the LIDL Connect Smart S 5G—and that according to their system, everything is fine; I should just turn off my phone and restart it". I’ve done this countless times without success. During my last call to customer service, the representative said they saw a technical issue and would open a ticket. They said I’d receive an email with the ticket details, but it’s been one day and I still haven’t heard anything. I haven’t received any email, and I’m still without cell service. This is a tremendous lack of respect for the customer and is causing me a lot of trouble, especially because I can’t communicate with anyone or use public transportation apps, for example. When you have young children, you need to be available at all times. I cannot recommend either Vodafone or LIDL’s cell service.

Trying to close my account they told me to send that request via form however I cant upload the document stating I am changing countries.
So was told to email them under kontakt(a)*vodafone.com which is not an active email address.
Also while trying to understand how to get help to cancel the contract Ahmed Salah was not able to help.
Awful expirience.
(a)* - stands for @

Vodafone is the most corrupted company I've ever seen, with unprofessional employees

This is the worst possible operator and even worse customer support. We have been having vodafone for a little more than 1.5 years, had outage for 4 times and in the last .5 months, we have nothing. They need to change the cable and the person came said it’d take 2 werks 4.5 months ago.. at this point we want to cancel, they say, they can’t because they can offer dsl instead of fiber. We said, okay we can get dsl till our contract is over, but no! They want you to opt in for 2 years. So you can’t cancel because they offer dsl, but they don’t offer dsl, they need you to do a new contract. With your current contract, they have nothing to do… Whoever you talk at the customer support knows nothing, can’t do anything. An internet provider that hasn’t been providing an internet for 4.5 months (and again, this is the 4th time we lost the internet in 1.5 years). It’s so sad that they can get away with it and no one does anything to such companies. THIS SHOULD BE ILLEGAL! All I can say, please just never ever get involved in vodafone internet, if you don’t want to count on mobile internet as an adult in 2026!!!!

Absloute worse company, customer service will hang up for no reason in the middle of the call, 0 customer service, very high price and very bad service! ITS A MONOPOLY

I have Vodafone Festnetz 100 DSL and coming across many problems. When I try to submit a connection problem there is no way to submit if they say no connection problem.

Today Vodafone UK wasted so much of my time that I can't help but I must write my awful experiences with their German branch too, lowering their already miserable score here. I lived in an apartment with Vodafone internet for 7 years, okay in the beginning it was Unity, then they changed the label to Vodafone. The worst internet I've ever experienced: it was practically unusable, with long total disruptions on a daily basis, I couldn't safely have my work meetings from home. I'm wondering how they are still in business?

With 31k reviews already it will not make much of a difference, but I can confirm what most people say: Stay away from Vodafone. Terrible customer support.

I was in Shanghai for 5 Days and Vodafone sent me text saying I could get a 4GB packet for 34,99€ so I took it. It was very fast in going done! A friend suggested I try Airalo, althoguh I have never done biusiness with them I got 9GB for about less than 11€! I find it, as long enduring Customer, From Vodafone that a company, where I have no contract can be about 4 times cheaper and over twice as much Data! I will be changing in the futuer this is just Corperate Rip Off stuff!!!

It's a nightmare dealing with Vodafone's internet service and support team. The support staff are extremely rude and unhelpful. I've been experiencing internet issues for over a year. I even changed my router, but the problems persist, and they still haven't done anything to resolve them.

they just suck so bad, they called to upgrade me from cabel to fiber, i agreed on the condition they cancel the cabel. unfortunately they messed it up and didn't cancel cabel. the two departments are separate and the cabel refused to help

A download speed of 64 Mbps on a 1000 Mbps line!!!!!! Vodafone disconnected right in the middle of a meeting! (Frequently happens) The quality of service is absolute garbage!

You start a nightmare in your life by having any product from Vodafone. I had a wifi service at home and prepaid simkard. Wifi was just bad but mobile service was an absolute nightmare! There are so many other providers and I can not believe anyone can be worse than Vodafone!
Hope it helps.

CANT GET OUT OF THE CONTRACT - Extremely frustrating experience with Vodafone.

I cancelled my original contract and received written confirmation that it had been terminated. After that, Vodafone kept calling me and during one of those calls I was sold another, much larger package that I did not actually want due to language barrier. I then exercised my right of withdrawal within the allowed period, cancelled that as well, and again received confirmation.
I even called customer service afterwards to make sure everything was cancelled, and they confirmed that it was.
Despite all of this, Vodafone continued sending me invoices — including amounts that don’t even seem to correspond properly to either the original contract or the new one. When I contacted support again, I was suddenly told that my original cancellation was apparently not tracked properly in the system because of the later happenings.
The whole process feels completely chaotic. Different agents give different information, the internal systems do not seem to reflect the confirmations Vodafone itself sends, and the customer is left dealing with the consequences and extra charges.
On top of that, my overall experience with Vodafone's actual service has been equally disappointing. I also have Vodafone home internet, which is constantly unreliable despite living in a central area of Berlin. Mobile data is another recurring issue — whenever I enter shops or other indoor locations, I regularly lose internet connectivity.
This has been dragging on for weeks and has taken an unreasonable amount of time and effort to resolve. Based on this experience, I would NEVER want to deal with Vodafone again.

Vodaphone complete trash
What has become of voadpahone the. Mobile telecommunications company. The filth that are there staff. Hammersmith store in middleswx rude to a friend after I sent him to sort out a problem there own Indian woman on the customer service messed up last Friday which we did not know. So I sent him to there customer service and she was rude. I sent him to Chiswick in middleswx and they were rude. Then a friend of his a business owner took him to Hammersmith and the guy literally told them get out. What is this filth that vodaphone has become. I am disgusted. I was one of the first people in the UK to sell vodaphone tavtheninceotion of the company. They are now just filth!