Lidlconnect Reviews 

Scammers from Salt and Lidl connect, make low price than charge extra illegal

We wanted to transfer some leftover money (>15EUR) to another number (a family member changed their number). They said no problem.
They claim it was transferred (with a weird -amount, +amount in the report) but the money is not in the account. Customer support claims the money was transferred, and they don't budge even after multiple emails and proof, although it is apparent that money is not there.
Looks like they are losing 4 customers now.

If I could give 0 stars, I would. I signed a contract on April 14th, including a number porting scheduled for July 1st. On July 1st, I found out — only by chance — that they never even had my number in their system. My number is now at serious risk of being lost. The support I received was beyond unacceptable. The call center employee Jessica clearly didn’t understand the issue, wasted more than an hour of my time, and left me with no solution.
This is not just poor service — this is negligence. I am already contacting legal support and will hold the company accountable for any damage caused, including having to update my phone number across all websites, marketing materials, flyers, business cards, and more.
Avoid this provider at all costs if you value your time, sanity, or your phone number.

By far the best prepaid SIM card option on the German market. I always use this when my mother is visiting since their app is excellent and I can easily book more Internet data when she runs out (only takes one click if you loaded up credit with PayPal).

Customer Service is awesome, you barely have to wait to talk to a real person. In my case he actually took a few minutes to explain how to book €1 of data, and then proceeded to book it for me on his end. Truly impressive.

Here in Austria.
They advertised LTE speed up to 150Mib/s.
Around day it is 60Mib/s.
On evening it fall down around 25Mib/s.

They are lying.

I am a visitor from Portugal. I will spend 2 weeks in Germany.
I bought the card, and I couldn’t activate it online. They demand a passport, which I don’t need to travel. I have a European ID Card.
They say I need to go to any Vodafone Store. (they work on Vodafone network)
Went there. Vodafone says they can’t help; I must talk to Lidl.
They also said they have been experiencing this problem for the last 5 years with Lidl!!
Very bad experience. I lost 10 € and 2 hours of my time.

Charged a 5-euro penalty because, supposedly, the bank refused a 10-euro SEPA top-up. The bank said this never happen, and I presented this statement to the customer service, but it did not impress them. OK, so they scammed me for 5 euro once and lost a 120-euro per year customer a month later, good for them, what a bunch of bright people! Stay away from this provider (i.e. Vodafone), they are so thieving they even hurt themselves.

I am a visitor from Australia. I bought a starter pack from a Lidl supermarket which has 5gb included for €10. 

Getting the phone service operating was so difficult I had to ask a German person to help me fill out all the fields. I then had a video call that lasted ridiculously long in which I had to do ridiculous things on video to prove my identification.  The room full of German people that watched the video call thought it must have been a joke what I had to do. But the inconvenience finally yielded success and I was reassured that I would have access to my 5GB of data within 24 hours. Which of course is very poor considering I am in Germany for 10 days and need data to navigate my way around.

However, my biggest problem is, I checked my phone at 3am this morning and saw at was still not online. I put my phone down and slept. At 9am I woke to find a data warning on my phone and a sms from lidl in German telling me that while I slept and was not using my phone all of my 5GB was used and that I had nothing left.

The sms message directed me to use the Lidl Connect app to buy more data however, the Google playstore tells me that I don't have access to that app and can't download it.

I logged into my account on the website to find that there is no English available so I have no way of understanding the website or find a way to make my phone work.

I am very displeased with Lidl and Vodafone.  

their app doesn't work and shows an error then I tried the contact form and it also shows a server error!

The Lidl connect service has Salt as operator which are the worst. I should have known better before making a contract with them. I have made this contract for my second phone as I wanted to start a small business and wanted a separate number i looked for a cheap offer, found this one for 9.9.-/month. Than i didn’t use it…and forgot that it even existed for about 3 months when… i received 130.- bill in my letter box from them, from which 80.- of reminders payment and 20.- of a service that I never asked for and was not mentioned in the contract. So i called customer service, explained to them that i didn’t receive no bill before this reminder and that it is not correct. The girl said that i should pay the whole amount and that the 100.- of *frais de rappel* will be deducted from my future bills. One month later, i receive a bill for 40.- ( reminder: i have a subscription of 9.90/month) .
Just had the customer service on the phone trying to explain to me that they took away 30.- of reminders but they re-added it for God know what reason ( the girls on the phone gave me a out of this world explanation 😂)and moreover they added another tax for the same delay of 50.- 😂😂😂 they gave me some sort of discount from the 80.- but the total bill is 40.-.
Cadeau… 🙄
Just checked- my first bill was 73.- 😂😂😂 50.- activation fees and 19.95 for a service called ID check plus … that i never asked for.
Stay away from this service if you want to loose money and time.

Worst!

They took away my credits, they cancelled my contract without notice(they sent a letter to my old address and no mail to my mail or sms!)

I paid some money that I don't know why because every month I'm paying 20€ for my package, it's prepaid.

moment they cancelled my contract, I needed My number most and now everything

anyway, NEVER USE IT!

Lidl Connect CH is a horrible service. They make it appear cheap, but the service is absolutely garbage. Also, when I wanted to terminate my contract becaus I was fed up with them and the fees they keep adding, they ask me WHY I wanted to leave (never heard that from another operator, which was not a low quality one though, like Lidl Connect) and why I wouldn't transfer my line to someone else????? Like really???

Absolutely terrible service. Customer support is useless. Have written several times and never got a response. Have now changed to Salt. Absolutely disappointing

worse service ever. no comment

My personal experience**** has been an absolute nightmare. There is no stop on draining money from your account if you for example cross shortly into Switzerland or Monaco. I didn't even open anything on my phone and all of a sudden tons of credits were gone. The customer service was a joke and instead of helping me just sent me a bigger bill. Anytime I contact the customer service they ask me for more money instead of helping and don't provide solid records on why I owe them more money. I used the service for many years with no complaints but the moment I needed help it turned into a long nightmare

Do not take this. I am a long year customer and can confirm that every time you go abroad, they try to scam you by booking some cents or euros for stuff that you didnt do. Then you need to call the hotline and tell them what tis is supposed to be - so they reimburse you.

First 2 month's was ok, then the internet started to be slow, then phone just ate all money and I could not talk, because of this I payed 5 euro more, and in one second all this money was gone!!!!! I didn't do nothing with phone and was in the place with WiFi connected.

Then next day customer service helped me, but only for this month, then I go away from internet and stay only with call option, because internet data usage is very tricky here

DO NOT GET LIDL CONNECT!!! Worst service ever, they have promotions that are made to trick people and when you call the service they are absolutelly unfriedly and literally hang up on you!! Changing this instant.
FINGER WEG VON LIDLE CONNECT!!! Schlimmste Service ever. Die Angebote sind nur abzocke um Leute ihren Geld zu stehlen. Wenn man Service anruft man wir absolut unfreundlich behandelt und Legen Sie das Telefon auf Sie!! Ich wechsle diesen Augenblick Anbieter!

I moved to them for my mobile number, and since then nobody can call me and after 3 month they did not fix anything and told me that it is my problem and go for another provider. I paid 4 month service to them for not being able to use my number at all.
So disrespectful and not worth trying.