Absolute dogsh*t company. Slow internet, advertised fiber speeds are shared in the building and straight up scam approach to discounts and contracts. What they tell you verbally in the store is the co... See more
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Automatic extension after the 24 month period without the rebate being continued. You technically need to quit your contract min. 61 days before it expires to avoid a whole month being added. The extr... See more
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I'm a tourist and it is impossible to have connection. I cannot pay parking with the app for example because salt is not working. I cannot navigate with mobile data, because my original provider Orang... See more
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This is the worst telco ever. I was a student studying in Switzerland. I switched to Salt as I trusted them, but it was a huge mistake. I do not have a contract duration stated in the policy document... See more
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Company details
Written by the company
Salt stands for offering innovation and premium products at attractive prices in the Swiss telecommunications market. An outstanding mobile network (Connect, 2026), Switzerland’s best broadband performance (Nperf 2025) and customer-centric service ensure an outstanding experience for its business and residential subscribers. The company’s services, as well as its fixed and mobile networks, have received repeated awards: best universal provider for residential and SME customers (Bilanz, 2026), outstanding mobile hotline test (Connect 2025), very good mobile network (Chip, 2026) and winner regional fixed-network providers with "outstanding" rating (Connect, 2024). Based in Prilly (VD), Salt has two additional offices in Biel and Zurich. The company employs more than 1,000 employees and serves more than 1,800,000 postpaid mobile and over 300,000 broadband customers across Switzerland. Salt currently offers 99.9% population mobile coverage.
Contact info
Avenue de Malley 2, 1008, Prilly, Switzerland
- socialmedia@salt.ch
- salt.ch
1.2
Bad
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 48 hours
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Absolute dogsh*t company
Absolute dogsh*t company. Slow internet, advertised fiber speeds are shared in the building and straight up scam approach to discounts and contracts. What they tell you verbally in the store is the complete opposite of what is included in the contract so you either lose your discount after year 1/2 or are forced to pay +300CHF to cancel a contract.
3 September 2026
Unprompted review
Reply from Salt Mobile
Hello, we’re sorry to hear that you’ve had this experience. We understand that receiving different information in the store compared to what is stated in the contract, as well as concerns about discounts, contract terms and cancellation fees, can be very frustrating. We also take your feedback regarding the internet speed seriously.
We’d be happy to look into your specific case in more detail. Please contact us at socialmedia@salt.ch and include the link to your Trustpilot review, so we can identify your case and investigate the matter further. Kind regards Nimrod
They just want your money
This is the worst telco ever. I was a student studying in Switzerland. I switched to Salt as I trusted them, but it was a huge mistake. I do not have a contract duration stated in the policy document as it was just a normal monthly contract (14.95 CHF/month). But I was charged early cancellation (222.27 CHF) due to the contract. Subsequently, I was required to submit a document that I am leaving the country, when it wasn't mentioned when I signed the contract. In the first place, if I want to cancel my contract, why do I have to proof to you that I am leaving the country? So if I am still staying in the country and decided to not use Salt anymore, I can't? In my opinion, this is an infringement of my privacy. Also, I have emailed them before and the hotlines they gave for me to call were all non-reachable. My advice is do not use Salt as they are just using ways to trap you inside.
26 February 2026
Unprompted review
Reply from Salt Mobile
We’re sorry to hear about your experience and understand your frustration regarding the cancellation fee and the documentation requested.
We would like to review your case and clarify why these charges and requirements were applied. Please contact us at socialmedia@salt.ch with your details so we can look into your case and provide you with a clear response.
I'm a tourist and it is impossible to…
I'm a tourist and it is impossible to have connection. I cannot pay parking with the app for example because salt is not working. I cannot navigate with mobile data, because my original provider Orange falls down in Switserland. Salt does give mobile data.
27 August 2026
Unprompted review
Reply from Salt Mobile
Hello We’re sorry to hear that you’re having difficulties with your connection in Switzerland. We understand how frustrating this can be, especially when you need mobile data for navigation or essential apps.
Please send us a E.mail via socialmedia@salt.ch with your details so we can check the issue and assist you.
Kind regards Nimrod
Automatic extension without rebate
Automatic extension after the 24 month period without the rebate being continued. You technically need to quit your contract min. 61 days before it expires to avoid a whole month being added. The extra month will now be more than double the cost due to the rebate being cancelled. Best not to sign up with Salt in the first place.
28 August 2026
Unprompted review
Reply from Salt Mobile
Hello,
Thank you for sharing your feedback. We’re sorry to hear that you’re disappointed with the automatic extension of your subscription and the change in the monthly price after the promotional period.
We would be happy to look into your specific case and check whether we can assist you. Please feel free to contact us at socialmedia@salt.ch, mentioning your Trustpilot username and your mobile number, so that we can locate your account and review the situation.
Kind regards,
Your Salt Team
Extremely disappointing experience
Extremely disappointing experience – failed number transfer, incorrect communication from THEIR side and a CHF 1,500+ disputed bill!!!!!!!!!!!
My experience with Salt has been extremely disappointing and has left me with serious concerns about the way customer disputes are handled.
I signed up with Salt specifically because I required my existing telephone number to be transferred. The number transfer did not take place. Despite this, I was subsequently faced with charges for a service that did not provide me with what I had requested.
What has been particularly frustrating is the way Salt has handled the situation afterwards. I have contacted customer service several times since receiving the first invoice I disputed. I repeatedly tried to explain the situation and obtain clarification, but despite these efforts, I have still not received a clear and satisfactory explanation as to why the number transfer failed or why Salt considers the failure to have been my responsibility.
25 August 2026
Unprompted review
Reply from Salt Mobile
Hello Thank you for taking the time to share your detailed feedback. We are sorry to hear about your experience with the number transfer and the subsequent billing dispute. We understand how frustrating it must be to receive charges for a service when the requested number transfer did not take place, especially when you have already contacted our customer service several times without receiving a satisfactory explanation. We would like to review your case and the circumstances surrounding the failed porting and disputed amount. Please send us your details and the relevant information by email to socialmedia@salt.ch so that we can investigate the matter further.
Neither honest, nor respectful, nor transparent
I agree with the other comments below. Salt does not treat its clients respectfully. Their website is not transparent (e.g. you cannot see your contract there), they call or SMS often to advertise their other services, and they use predatory tactics to prevent you from leaving, e.g. if you want to terminate before the end of your minimum period, you have to pay EVERYTHING you would have paid otherwise plus 199.95 chf. To find out which options I had for my contract when I wanted to cancel it, I had to call three different phone numbers. Be very careful accepting a contract over phone call (this was my mistake), especially one for 24 months. On the good sides, they had better internet coverage for me in Switzerland than e.g. Swisscom, and their customer service picked up quickly. However I do not recommend their service, as I find them deceptive.
24 August 2026
Unprompted review
Reply from Salt Mobile
Hello Thank you for taking the time to share such detailed feedback. We are sorry to hear that you were dissatisfied with the transparency of our services, the information provided regarding your contract and the cancellation process. We understand that having to contact several departments to clarify your options can be frustrating. We are also glad to hear that you have had positive experiences with our network coverage and customer service response times. If your concerns regarding your contract or cancellation have not yet been fully resolved, please send us your details and a brief description of your case by email to socialmedia@salt.ch. We will be happy to review your situation.
Proactive company
Proactive company, really accomodating for mobile subscription. I can also recommend Salt TV which works really good. I am now a 16 years customer and never had any issue with this company.
20 August 2026
Unprompted review
Reply from Salt Mobile
Thank you very much for your kind words and for your loyalty over the past 16 years. We’re delighted to hear that you’re satisfied with your mobile subscription and Salt TV. We truly appreciate your recommendation and continued trust.
A company that tries to scam
A company that tries to scam you at every turn...
24 July 2026
Unprompted review
Reply from Salt Mobile
Hello , Thank you for taking the time to share your feedback. We are sorry to read that you have been left with this impression, as this is certainly not the experience we want our customers to have. We would appreciate the opportunity to better understand what happened and review your case. Please send us an email at socialmedia@salt.ch with your contact details or customer number, so that we can investigate the matter and assist you further. Kind Regards Nimrod
Salt keeps calling
My mobile subscription is about to expire. They started calling me months in advance. I told them I do not want to continue with Salt. They keep on calling! Almost every other day I get a call from Salt. I very clearly communicated this is getting out of control and I do not want them to call me. But yet they keep on calling! This is harassment.
14 July 2026
Unprompted review
Reply from Salt Mobile
Hello, We are sorry to hear that you have had this experience and understand your frustration. We would like to look into this matter and check your request regarding the calls you have received. If you would like us to review your case, please send us an email at socialmedia@salt.ch with your phone number and any further details. We will be happy to investigate the situation. Kind regards, Nimrod
HORROR
I have a lot to say about them, but I will say just that you should not collaborate with them if you want to have a peaceful life.
12 July 2026
Unprompted review
Reply from Salt Mobile
We’re sorry to hear that you’ve had such a negative experience with Salt. We take feedback from our customers seriously and would like to better understand what happened. If you would like us to look into your situation, please send us an email at socialmedia@salt.ch with your details and a brief description of your concerns. Kind regards Nimrod
Spaming even after declaring that i am…
Spaming even after declaring that i am not interested in their offers over mutiple
numbers and channels.
7 July 2026
Unprompted review
Reply from Salt Mobile
Hi, thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it can be to receive communications you no longer wish to receive. Please send us a private message or an email to socialmedia@salt.ch with your contact details (such as your phone number or customer number), and we'll be happy to review your marketing preferences and help resolve this issue as quickly as possible.
If you're not a Salt customer, you can also submit your contact details via our opt-out form to stop receiving marketing communications: https://www.salt.ch/en/opt-out.
Kind regards,
Anic
Disaster
Absolute disaster of a customer service team, borderline fraudulent cancellation policy, and completely unusable TV service
13 March 2026
Unprompted review
Reply from Salt Mobile
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with Salt has not met your expectations.
We would be happy to review your situation and see how we can assist you. Please send us your contact details and the details of your request by email to socialmedia@salt.ch. To help us identify your case more quickly, please also include your Trustpilot username in your message.
We will gladly look into your case or forward it to our specialists if necessary.
Kind regards,
Anic
Scammy
Scammy, both overtly and not.
1. Before signing the contract, we asked the agent, whether Salt is active in the EU. He confirmed. Only when travelling in the Baltics and getting hit by daily charges we found out the plan did not include all EU members
2. 'Payment processing fee' when paying online. This was added about a year ago. They make it difficult to pay through other means, the fee is pure money grab. We have not yet encountered other Swiss companies doing that
5 July 2026
Unprompted review
Reply from Salt Mobile
Hello,
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with Salt has not met your expectations.
Regarding the roaming services, we would be happy to review your case in more detail. Please send us your contact details and the details of your request by email to socialmedia@salt.ch. In your message, please also include your Trustpilot username so that we can identify your case more quickly. We will gladly review your situation or forward your request to our specialists if necessary.
Regarding online payments, we would like to clarify that for immediate online payments made via My Account or MySalt using TWINT, Visa/Mastercard, Google Pay, Apple Pay, Samsung Pay, or Postcard, a fee of CHF 0.95 is charged due to the transaction costs involved.
However, several free payment methods are available:
LSV Bank / PostFinance: Processed on the invoice due date – CHF 0.-
LSV online payment methods via credit card or TWINT: Processed on the invoice due date – CHF 0.-
eBill: CHF 0.-
E-banking: CHF 0.-
We hope this information is helpful and we look forward to assisting you with your request. BR, Anic
We can send money from individual to…
We can send money from individual to individual free of charge using Twint but Salt charges just about CHF12 per year to use this feature. The only way around it is to have them automatically deduct the money from your account. This is on top of all the other valid reasons people have already given here as to why they get 1 star.
4 July 2026
Unprompted review
Reply from Salt Mobile
Thank you for your feedback. We are sorry that these fees have caused inconvenience.
For immediate online payments made via My Account or MySalt using TWINT, Visa/Mastercard, Google Pay, Apple Pay, Samsung Pay, or Postcard, a fee of CHF 0.95 is charged due to the transaction costs involved.
However, there are several free payment options available where no fee applies:
LSV Bank / PostFinance: Payment is processed on the invoice due date – CHF 0.-
LSV online payment methods via credit card or TWINT: Processed on the invoice due date – CHF 0.-
eBill: CHF 0.-
E-banking: CHF 0.-
We understand that additional fees can be frustrating, and we hope these alternatives will be helpful. Cheers, Anic
I have a salt home internet and during…
I have a salt home internet and during the outage of salt it stopped functioning since May 15th. After that I was asked to change the Fibre which didnt work- asked to change my box. Which happened in June 22nd. It was working- then I had to switch it to another cable- then again back to zero stopped working. Now I have to start from the beginning changing the cable. Today is July 4th since May I've been paying for salt home without internet- how irony is that. I ve been to 5 times to salt stores and spent over 2 months for this nonsense service.
4 July 2026
Unprompted review
Reply from Salt Mobile
Dear Customer,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused by the ongoing issues with your Salt Home Internet service.
We would be happy to review your case in more detail and, if necessary, forward it to our specialists so they can contact you directly. Please send us an email at socialmedia@salt.ch with your account details and a brief description of your issue. To help us locate your case more quickly, please also include your Trustpilot username in your email.
Thank you in advance, and we look forward to assisting you.
Kind regards,
Anic
Stay away from Salt home!
Switched from Sunrise to Salt home. Worst. Decision. Ever!
No possibility to forward in a program you've already watched half of. So if you pause the program to go back to it later, it will often"forget" where you were, and you have to watch everything from the start once again. It's so incredibly bad and stupid that I'm flabbergasted. Stay away from Salt!
28 June 2026
Unprompted review
Curious interpretation of unlimited...
Curious interpretation of unlimited...
I was using my Salt account in France. Received an SMS : Data unlimited, SMS unlimited, so on so forth. Everything "unlimited". Got a day after a first message : "Please note that you are using a high volumeof roaming data. If your traffic continues your data roaming speed will be limited.".. and a 3 hours later : "Please note that data roaming speed was limited due to high volume of traffic used. You may buy data package that restore..."
Looks like false advertisement to me. I definitely don't recommend.
26 April 2026
Unprompted review
Reply from Salt Mobile
Hello Thank you for your feedback. Usage abroad depends on the respective mobile plan and the included high-speed data allowance. Once the included high-speed data volume has been used up, the speed may be reduced depending on the tariff. In this case, it is possible to purchase additional data packages in order to continue browsing at higher speed. If you would like us to review your specific case in detail, please feel free to contact us at 0800 780 100, so we can explain your plan conditions in detail. Kind regards Nimrod
I have been a Salt customer for more…
I have been a Salt customer for more than 10 years. Unfortunately, my recent experience has been very disappointing.
My contract was renewed automatically, and when I requested cancellation, I was charged around CHF 420 in early termination fees.
Although Salt later granted me a partial compensation, I am still disappointed with how my case was handled and with the lack of clarity regarding the automatic renewal process.
I recommend that customers carefully check the renewal and cancellation conditions before signing or renewing a contract with Salt.
9 June 2026
Unprompted review
Reply from Salt Mobile
Hello, thank you very much for your review. We are sorry to hear that you decided to terminate your contract with us after so many years. Contracts with a 24-month minimum term can be terminated by giving 60 days' notice before the end of the contract term. If notice is submitted within this period, the contract will end at the end of the term without any additional charges. If the contract is neither renewed nor terminated in due time, it is automatically extended by 30 days, and the 60-day notice period continues to apply.
Apparently, in your case, the termination request was not submitted before the end of the minimum contract term. As a result, an early termination fee was charged in accordance with the contractual terms and conditions. We understand that this situation may be disappointing. However, all steps were carried out in accordance with the terms and conditions agreed upon at the beginning of the contract. It is the responsibility of the contract holder to submit the termination request within the applicable notice period. We regret your decision to terminate your contract and wish you all the best for the future. Kind regards, Sarah
They sold me abonnements and stuff they…
They sold me abonnements and stuff they did not mention in the phonecall...absolute abuse
8 June 2026
Unprompted review
Reply from Salt Mobile
Hello Michael, thank you for sharing your experience. Customer satisfaction is our top priority. We highly value transparent and detailed advice and regret that your experience does not reflect the standards we strive for. Please do not hesitate to send us an email with all the details of the issue and the contract number concerned to socialmedia@salt.ch. We will be happy to look into the matter with you. Best regards, Sarah
Termination of contract
Although our contract is expiring, I have troubles to terminate it. We have 3 numbers / contract in our family and we want to terminate the contract after using it for 2 years (full contract duration), but apparently it is a mission imposible. Also in the last few months we had hundreds of calls from Salt and dozens of house visits asking us to prolong the contract. Stay away from Salt please!
5 June 2026
Unprompted review
Reply from Salt Mobile
Hello Branislav, thank you for your review. We are sorry to hear that you have terminated your contracts with us and are not satisfied. According to the information we have, your contracts have already been terminated and you have also received written confirmation. If you no longer wish to receive marketing calls, you can simply deactivate them in your customer account at any time. We wish you all the best for the future. Kind regards, Sarah
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