Very pleased with the delivery time of my portable air conditioning unit during a heatwave. Couldn’t work out why the accessories were delivered separately,I’m sure there’s good reason.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had to pay top dollar for an air conditioner no longer in production - but at least they had stock coming in. The unit was delivered on the day they said it would. To early to comment on the air con u... See more
Company replied
Ordered a 1400 u it two weeks ago and was told to expect delivery mid August, however last week we were informed a unit was ready for dispatch to arrive Monday 13th July, As we are in the Channel... See more
Company replied
At a time of great demand for portable air conditioners, we were able to secure this one with a reasonable timeliness. It was a bit above average costs, it wasn't free delivery, but it was delivered o... See more
Company replied
Company details
Information provided by various external sources
Keep cool this summer with Aircon Direct. Pick up a portable air conditioner, air cooler or fan while stocks last!
Contact info
United Kingdom
- www.aircondirect.co.uk
4.0
Great
3K reviews
Asks customers to review
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Very helpful customer service
Very helpful. I ran the company before ordering and spoke to a Morgan A and he was very helpful. I then ordered the air con and it arrived next day and in good condition. Works perfect. I have only just got it so can't comment on how long it lasts after being refurbished. Came with all the needed attachments too. Would recommend.
7 September 2026
Speedy service and all in good order
7 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Easy to order and delivery on time
2 September 2026
Reply from Aircon Direct
Thank you for sharing your positive experience with us! We are delighted to hear that ordering was easy and your delivery arrived on time. If you ever need anything else, feel free to visit Appliances Direct for a wide range of products.
Best regards,
Ivy
Excellent and very good
31 August 2026
Reply from Aircon Direct
Thank you for the fantastic feedback! We're thrilled to hear that you had an excellent experience with us. If you ever need anything else, feel free to reach out. For a great selection of laptops, you might want to check out Laptops Direct.
Take care!
Frank
Aircon direct…
I’ve only dealt with Aircon direct twice and both occasions I’ve had excellent service
31 August 2026
Reply from Aircon Direct
Dear valued customer,
We are thrilled to hear that you have experienced excellent service with us not just once, but twice! Thank you for choosing Aircon Direct for your needs.
If you ever require assistance again, please do not hesitate to reach out. In the meantime, we recommend checking out Appliances Direct for a wide range of home appliances.
Best regards,
Lee
Be very wary about using this company
Be very wary about using this company! Their delivery service is the worst and when your package is missing you will find out just how bad this company are at dealing with it! They are faceless and when you do get through you'll be fobbed of mercilessly. Be warned.
1 September 2026
Unprompted review
Reply from Aircon Direct
Hi Mark,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Reply from Aircon Direct
Thank you for the kind words about our service! We're delighted to hear that you had a positive experience with us at Aircon Direct. If you ever need anything else, feel free to reach out. For a wide range of laptops, you may want to check out Laptops Direct.
Take care!
Lee
Everything perfect
31 August 2026
Reply from Aircon Direct
Thank you for the glowing review! We're thrilled to hear that everything was perfect with your recent experience at Aircon Direct. If you ever need anything else, feel free to reach out. For more great products, why not check out Laptops Direct for a fantastic range of laptops and tech?
Take care!
Mark
Multiple great experiences with this company
I’ve bought units from this company before so it’s not a one off. They have always been great and contact with them has always been easy and quick. Recently I bought a unit for delivery in london. I entered a letter wrong in the postcode so delivery failed. When I called them they sent a new unit for next day delivery rather than trying to get the courier to change the delivery ( always a nightmare ) it arrived the next day and the original order eventually went back to them. They didn’t charge me for my mistake and I was not without aircon for days while it got sorted !
2 August 2026
Unprompted review
Reply from Aircon Direct
Hello,
We are delighted to hear about your positive experiences with us at Aircon Direct! It's fantastic to know that our team was able to assist you promptly and efficiently when there was an issue with the delivery to London. We are glad that we could provide you with a quick resolution by sending out a new unit for next day delivery.
Thank you for your continued support and for choosing Aircon Direct for your air conditioning needs. If you ever need anything else, feel free to reach out to us again.
Best regards,
Lee
Reply from Aircon Direct
Thank you for your positive feedback! We are delighted to hear that you had a great experience with our responsive customer support and fast delivery service. Your satisfaction is our priority, and we are pleased that we could meet your expectations. If you ever need anything else, feel free to visit Appliances Direct for a wide range of home appliances.
Best regards,
Ivy
Great service and purchasing…
Great service and purchasing experience.
Product arrived quickly. Very happy with service and delivery via APC, would definitely purchase from again!
24 August 2026
Reply from Aircon Direct
Thank you for sharing your positive experience with us! We are delighted to hear that you are happy with the service and delivery of your product via APC. We look forward to welcoming you back for future purchases.
Best regards,
Lee
Perfect from start to delivery many…
Perfect from start to delivery many thanks
24 August 2026
Unprompted review
Reply from Aircon Direct
Thank you for your kind words! We are delighted to hear that you had a perfect experience with us from start to delivery. If you ever need anything else, please don't hesitate to reach out. For more great products and service, we recommend visiting Appliances Direct at appliancesdirect.co.uk.
Best regards,
Lee
Great communication and perfect…
Great communication and perfect delivery on time and as described.
24 August 2026
Reply from Aircon Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that you found our communication great and that your delivery was on time and as described. If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Best regards,
Lee
was quick delivery and all the way thro…
was quick delivery and all the way thro the process was kept informed
23 August 2026
Reply from Aircon Direct
Thank you for sharing your positive experience with us! We are delighted to hear that you received your delivery quickly and that you were kept informed throughout the process. If you ever need anything else, feel free to visit Appliances Direct for a wide range of products.
Take care!
Lee
All around good service.
Easy to order, competitive pricing and excellent communication made the buying process a breeze. Delivery was similarly well executed with a good selection of dates and options, timely communication and delivered exactly within the time frame given Definitely recommended!
21 August 2026
Unprompted review
Reply from Aircon Direct
Thank you for your fantastic feedback! We are thrilled to hear that you found ordering with us easy, enjoyed our competitive pricing, and appreciated our excellent communication throughout the buying process. It's great to know that your delivery experience was smooth, with a good selection of dates and options, and that your order arrived within the specified time frame. We truly appreciate your recommendation! If you ever need anything else, feel free to visit Laptops Direct for a wide range of products.
Take care!
Lee
Reply from Aircon Direct
Thank you for your positive feedback on our delivery service! We're thrilled to hear that you had a great experience with us. If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Take care!
Mark
⭐ 1/5 - what a farce!
⭐ 1/5 — Extremely poor after-sales experience
I purchased a refurbished electriQ P12C-V3 portable air conditioner from Appliances Direct/Aircon Direct. After approximately a year and relatively limited seasonal domestic use, it developed an electrical/control fault and became unusable.
I reported the fault, provided video evidence and cooperated with troubleshooting. What followed was an incredibly frustrating process.
The retailer repeatedly focused on the manufacturer’s warranty having expired. I repeatedly explained that I was not making a warranty claim but asserting my statutory rights under the Consumer Rights Act 2015. Despite this, assistance was variously described as a “goodwill gesture” and the product apparently being within a “grace period”.
They eventually acknowledged that I was making a Consumer Rights Act claim and offered an inspection. I never refused inspection. However, their collection option required somebody to be present during an unspecified weekday collection window. I work full-time and live alone.
I proposed numerous alternatives, including evening/weekend collection and other practical arrangements. I also offered for an engineer to attend and inspect the unit. I was instead told I could arrange my own courier, despite this being a large portable air conditioner containing refrigerant and me no longer having the manufacturer’s packaging.
Their eventual written position was that there was insufficient evidence that the fault was inherent and they declined to provide a refund or replacement.
At that point I stopped going around in circles and made a Section 75 claim with my credit provider, supplying the evidence of the fault and the correspondence with the retailer.
My Section 75 claim was completed and I received a FULL REFUND.
I appreciate that an expired warranty does not automatically mean a retailer must refund a product. My complaint is about the way this was handled: repeatedly focusing on the warranty despite my explicitly raising statutory rights, the difficulty arranging a practical inspection, and the sheer amount of correspondence required.
A straightforward faulty-appliance complaint turned into numerous emails, telephone calls, management escalation and ultimately a Section 75 claim.
I eventually got my money back — through my credit provider, not Appliances Direct/Aircon Direct.
Based on my experience, I would not purchase another electriQ appliance from this retailer. Cheap prices mean very little to me if resolving a problem afterwards is this difficult.
1 star.
Edit - provided details, 2 weeks no response….
1 July 2026
Unprompted review
Reply from Aircon Direct
Hi Max,
Thank you for your review; we appreciate you taking the time to share your experience.
We're so sorry to hear of the issues you had with your order; this does not reflect our usual great service and goods, nor is it acceptable.
We would like to investigate this further with the hope of resolving it for you, however, I have been unable to locate your Sales Order with the information you have provided.
Please can you provide us either with your Sales Order Number or your Postcode and we will certainly come back to you.
Kind Regards,
Dyann
Very straight forward ,communication…
Very straight forward ,communication good and delivery on time ,driver very helpful .What more can you ask for ?
21 August 2026
Reply from Aircon Direct
Thank you for sharing your positive experience with us! We are thrilled to hear that you found our communication straightforward, delivery on time, and the driver helpful. It's great to know that we met your expectations. If you ever need anything else, feel free to reach out.
Best regards,
Lee
I was very pleased with the service I…
I was very pleased with the service I received whilst ordering my AC unit
14 August 2026
Unprompted review
Reply from Aircon Direct
Thank you for sharing your positive experience with us! We are delighted to hear that you were pleased with the service you received when ordering your AC unit. If you ever need any more appliances, remember to check out our sister site, Appliances Direct, for a wide range of products.
Take care!
Lee
Easy purchase and prompt delivery
17 August 2026
Reply from Aircon Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that your purchase was easy and that your delivery was prompt. If you ever need anything else, feel free to visit Laptops Direct for a great selection of tech products.
Take care!
Lee
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