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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with their orders, especially for air conditioning units, which often never arrived or showed no tracking progress. People also experienced poor customer service, with numerous complaints about ignored emails and a general lack of communication. Reviewers frequently reported misleading website information about product availability and dispatch times. However, some customers were satisfied with product quality, especially for clothing items, describing them as good quality, well-fitting, and stylish. A few others also noted good delivery experiences or that their items arrived in good condition, despite occasional delays.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers expressing significant... See more

Order

Reviewers express significant dissatisfaction regarding their orders, with many reporting that items,... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting significant delays, ignored... See more

Response time

People report negative experiences with response time, with many customers stating that the company does not... See more

Website

Customers consistently note negative experiences with the website, with many expressing strong... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered an AirCon just like alot of people on here, I think everyone is overreacting 😂 as long as it arrives within 2-3 weeks i do not mind, but if it goes over 3 weeks thats when you should be wor... See more

Rated 3 out of 5 stars

I was concerned at first , but customer service has now replied and confirmed that my order has been shipped. I'll wait until I receive the item before making a final judgement.

Rated 3 out of 5 stars

Ordered an air conditioning unit but my friend checked the selling site 😡 so now panicking that it’s £200 thrown away . Hoping they respond to my emails asap . Feel so stupid at myself !!

Rated 1 out of 5 stars

Ordered an air con unit back on the 7th July, had an email to say received order and a tracking number was provided with Yun Express, but the tracking number has not changed since, and still says proc... See more


1.9

Poor

TrustScore 2 out of 5

105 reviews

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1.9

All reviews

(105)

104 reviews in the last 12 months

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Rated 1 out of 5 stars

Scam Website

Purchased air conditioner, which has never got delivered, tried contacting them no response.

Looks like I have been scammed. I'll be claiming back my money through my credit card company

7 July 2026
Unprompted review
Rated 1 out of 5 stars

FRAUDULENT COMPANY!!!

Another fraudulent company. They take your money but lie about dispatching the goods because they don't have them. I had a notification on 8th July telling me my air con unit had been despatched but there was no tracking. I emailed them after 10 days and I got a reply 3 days later telling me they were very busy and would dispatch it asap. I queried the fact that they notified me 2 weeks earlier telling me it had been dispatched already and now they're ignoring me. I hope they go bust!

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company! Simple. They took £370 from me then they cancelled my order the day after. Still no refund and they ignore my emails. Going through my bank to get my money back. Utter dodgy.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Scam

D0 not order from this company they Rob me of £174 do not reply to emails or phone please do not order they are a scam company

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a portable ‘air con’ unit

Ordered a portable ‘air con’ unit. Received a glorified cheap plastic fan, with no clear instructions where to place the 3 cooling sachets which presumably have to be inserted. This is a cooling fan, not an AC unit.
Paid £71, for something worth around £10-15. Scam !!!!

21 July 2026
Unprompted review
Rated 1 out of 5 stars

Same as everyone else

Same as everyone else, ordered an air conditioner, never turned up, got a generic email when I tried to get in contact, getting a refund through American Express now but takes a while.

7 July 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Delivery now a week overdue, still not dispatched from CHINA, after misleading that items were in Netherlands. No answers from non existent customer service. Liars and Scammers.

20 July 2026
Unprompted review
Rated 3 out of 5 stars

Maybe it isn't a scam?

I ordered an Aircon unit on the 2nd of July and up until 2 days ago I had no updates on shipping, and like many I also thought I had been scammed.

But since Friday I have had regular updates and it's been progressing through the sort facility and has now arrived at the airport in China. So hopefully it really is on the way.

I hope this gives some of you hope, and I will report back when/if it arrives

2 July 2026
Unprompted review
Rated 1 out of 5 stars

Scam - Avoid

Scam on the portable air conditioner sale - but could be on other products as well. YOU HAVE BEEN WARNED.

Do not buy on debit card or bank transfer, use credit card - but even then i wouldn't bother - it is clearly a scam. Report to cc company, report to bank, report to action fraud and to Shopify.

Avoid this company. It presents itself as a European seller with quick delivery, but the order was only ever marked as shipped, with tracking that shows a label was created and nothing handed to the carrier.

The route is China to the UK, and weeks later nothing has arrived. When I asked for a refund I was refused and given excuses about shipping volume, even though the carrier's own records show the goods were never dispatched.

The other reviews here describe exactly the same pattern, so this is clearly not a one-off.

I have raised it with my card provider to get my money back, and I would strongly advise others not to order.

5 July 2026
Unprompted review
Rated 1 out of 5 stars

Place an order for an Air Con on 4th…

Placed an order for an Air Con on 3rdJuly. £196.00. Looking at other reviews,I suspect this is a scam. It is supposed to be moving through the system with no updates on delivery. The money went out to an address in Altrincham, it said Royal Mail delivery. It then marked it as 'attempted delivery' after a day. When I looked at tracking it was coming from China, so it is deceptive at the least. The tracking numbers don't pan out. The Royal Mail says not recognised. I have now had to go through the hassle of starting a claim through Barclaycard. All I can say is I am glad I used that method to pay. I can't believe I was taken in. If it sounds too good to be true, then it probably is. I was desperate. Everyone has run out,I found this on a google search.

3 July 2026
Unprompted review
Rated 1 out of 5 stars

I really dont know where to start…

I really dont know where to start ,firstly I could legitimately win the lottery and I would think it a scam,so how the hell did i let this company scam me out of £499.80p for 3 air con units that really dont exist,I've been a complete utter mess since I purchased these on the 9th of july,the tracking has never changed, it says still in china,the emails are ignored,there's no proper telephone number,I can't believe I let this happen,luckily I have had to do a charge back with my bank,but these vile people prey on people like me,who are just honest trying to get by,I vow I will make sure this never happens to me again,please do not purchase from this company it is a fake SCAMMING COMPANY,

8 July 2026
Unprompted review

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