A Newton

I’ve bought units from this company before so it’s not a one off. They have always been great and contact with them has always been easy and quick. Recently I bought a unit for delivery in london. I entered a letter wrong in the postcode so delivery failed. When I called them they sent a new unit for next day delivery rather than trying to get the courier to change the delivery ( always a nightmare ) it arrived the next day and the original order eventually went back to them. They didn’t charge me for my mistake and I was not without aircon for days while it got sorted !

A connector on my system developed a fault and when I went to call them it turns out they have gone broke- Shame. But also holding a dead solar array now :(

Within a week the safety spring went - had a couple minor scalds - write to them about it. Got nothing back. Last week we had our boiler replaced - was testing out hot water. Then forgot the boiling tap was left on ( spring back still not working ). Properly burned myself to the pint my skin peeled off. Too easily done which is why the spring is there . Write to them again. NOTHING. NOT SAFE. ZERO CUSTOMER SERVICE

Happy cat switched straight away and there is zero waste and no biscuits

Octopus energy are the Apple of the energy industry. When it comes to customer support they are absolutely fantastic. I can’t praise them highly enough.

Good engineer and good customer service. A company that actually seems to care about communication and is reachable on the phone !

Utter garbage. Picked up vehicle. Assured no damage but did walk around. Big dings in 3 places. Drive 5 miles and stopped. Noticed major oil leak. Stranded waiting for RAC. 5 hrs so far. No help at all from useless customer lack of service. Furthermore the windscreen wipers are beyond shot and must have been like this for months to be this bad. DO NOT FEEL SAFE AT ALL. No more rentals with this company EVER

2.5 years ago I bought one of their chimney cooker hoods with a curved glass hood. Entire glass part has spontaneously exploded sending 5mm cubes of glass as far as 15 feet to the end of the room. Thankfully there was no one but a very startled cat home at the time ( who looked shell shocked) . There was no source of heat on. It was literally just sitting there. Had we been cooking at the time someone would definitely have been blinded or worse. I contacted Electriq who basically said there was nothing they could do and essentially it was out of warrantee. They didn’t seem to care that this had happened and offered no explanination as to why. They told me that towards the end of the year the part may be available to buy. But honestly why would anyone want to buy a time bomb and put it at eye level above the hob.

Took the money. Never received the goods. A number of emails later and a few responses : nothing. Robbery do not go there

Great prices and delivery options. Fridge arrived 18 hrs after ordering it. Door had a ding in it but customer services phone was refreshingly good ( ave 4 min wait time each call). Arranged for a new door to be delivered and fitted. Will definitely buy from them again.

Goodbye British Gas ‘service’. So glad I switched. Cheaper and better. Last British Gas engineer that came basically tried to upsell me a new boiler for £2K5 The engineer from 24/7 looked horrified and said ‘why would you want to replace this perfectly good boiler?’ Fixed it in no time by cleaning out the gunk the last guy had left in the hot water heat exchanger..... 👏🏻👏🏻👏🏻🙏🏻

Always excellent service. Open during lockdown and Covid safe from the outset. Good prices and product availability

After a snag with my order at the supply end i had to ask for a refund. This was processed within moments of sending the email requesting it!

Helpful and prompt - my 3rd order with this company arrived in less than 24 hrs