Northwest Registered Agent Reviews 

295
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, reviewers had a great experience with this company. Customers frequently praise the professional staff for their genuine helpfulness and kindness, noting that the entire business setup process is exceptionally smooth and completely stress-free. Every day, consumer support is often described as top tier, with agents providing clear answers, expert guidance, and prompt assistance throughout the journey. Some reviewers were not happy with communication delays, unexpected automatic billings, and unexpected service charges during the course of their experience. People also mentioned facing issues regarding unresponsive support teams, unaddressed processing errors, and frustrating experiences with extra unexpected fees and unwanted upsells.

What people talk about most

Service

Consumers find service to be positive, highlighting fast, precise, and professional assistance. Reviewers... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are... See more

Staff

Users describe positive interactions with staff, highlighting that team members are professional, responsive,... See more

Response time

Customers report great satisfaction with response times, noting that the support team is remarkably swift,... See more

User experience

People report positive experiences with user experience, highlighting fast, precise processes and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

When the services I subscribe to through Northwest Registered Agent actually work correctly, all is good, but I had SO many issues with the phone system that I finally cancelled that service. Now I a... See more

Company replied

Rated 5 out of 5 stars

I did extensive due diligence for LLC formation and narrowed it down to two companies for different reasons. What I thought would be the better choice (Legal Zoom) lost its luster very quickly as they... See more

Company replied

Rated 5 out of 5 stars

I needed to hire an agent for my new LLC. Did some research and was deciding between Northwest and another company. I tried calling the other company to ask questions and got AI. Called Northwest an... See more

Company replied

Rated 5 out of 5 stars

Customer service is top tier. I talked directly to a person (which surprised me) and Baylee knew so much she had answers to all my complicated questions. Hands down THE BEST customer service experienc... See more

Company replied


Company details

  1. Legal Services

Written by the company

Those who know use a registered agent service to start and maintain businesses. Northwest Companies are 900+ employees strong and maintain over 3 million businesses nationwide. All clients get dedicated Corporate Guides invested in your success.


Contact info

4.1

Great

TrustScore 4 out of 5

295 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(295)

160 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best registered agent service in the…

Best registered agent service in the USA for all states! I don’t even have to explain how professional they are. Things were not going well for me and they even waived their service charges. They are great people and that kind of support is very rare. I 200% recommend them to everyone!

1 September 2026
Unprompted review
Rated 1 out of 5 stars

Customer service email has not…

Customer service email has not responded since june. Can someone please help me as i still cannot login?

Are there any humans here?

I will be contacting the Wyoming Attorney General – Consumer Protection for help.

31 August 2026
Unprompted review
Northwest Registered Agent logo

Reply from Northwest Registered Agent

Hey Jordan, having trouble logging in? Give us a call at 509-768-2249 and we’ll get you back into your account ASAP. We’ve got real people answering calls and responding to emails within 30 minutes or less. Our Corporate Guides are a huge part of what makes Northwest different, and we’re proud of the care they put into helping business owners. We’re all about keeping things simple from Day 1 and being here for you throughout the life of your business. Sorry for the frustration here. We’d still love to help, and we have multiple ways to reach us. Give us a call, send us an email, chat with us, or reach out on social media!

Rated 1 out of 5 stars

The first reply took a day

The first reply took a day, no pro then dead silence. The next reply took several days. Then I tried a phone call. She said she would be on it. More silence! I complained, asked for help. Their latest reply came fro my only email to them, "Our general support inbox can take a little longer to reply to." Silly apologies. The agent left our her name and phone extension, so if this is their general inbox, then I'm not going to find that agent again amongst their nationwide network!

This isn't my first rodeo. It's my last before 100% retirement. This was a 100% failure of care, dealing with a potential customer. I moved on, found a smaller, hungry competitor. I wfote them a last leter stating their exec's need to see this letter and the ones this last 3-4 weeks. I gave them a single star. I wish I could have given them a fat zero!

26 August 2026
Unprompted review
Northwest Registered Agent logo

Reply from Northwest Registered Agent

Wow, that sounds frustrating. We definitely should have done a better job of getting back to you sooner. Our Corporate Guides work really hard to answer every call and reply to every email in 30 minutes or less, so we’re sorry that’s not how it happened for you. We’re all about making things easier for business owners, not harder. Whether you’re forming an LLC, looking for identity services, or want a free domain, we’re here to help. We’d love the chance to earn back your business. Give us a call, shoot us an email, or reach out on social media anytime!

Rated 5 out of 5 stars

Amanda was professional & friendly &…

Amanda was professional & friendly & walked me through the process of registering for an LLC & a EIN.
I would recommend the company to others.

24 August 2026
Unprompted review
Northwest Registered Agent logo

Reply from Northwest Registered Agent

Thanks Mel, and congrats on forming your LLC! Whether you're forming your LLC or building your full identity services and everything in between, we've got your back.

Rated 5 out of 5 stars

I am extremely happy with the service…

I am extremely happy with the service these guys provide. Everything is done fast and precise. Communication, top notch. Pleasant correspondence. Very good web site. A bit more expensive that some of their competitors, but as the old saying goes, "we are not rich enough to buy cheap things".

24 August 2026
Unprompted review
Northwest Registered Agent logo

Reply from Northwest Registered Agent

Love hearing this! We’re big on keeping things fast, simple, and offering real human support. Whether you're forming your LLC or building your full identity services, we've got you covered. Thanks for choosing Northwest and for the kind words! We really appreciate it, and we’re happy to have you with us.

Rated 1 out of 5 stars

For the past three weeks I have been…

For the past three weeks I have been unable to get anyone at Northwest Registered Agent to address an IT issue that is preventing me from adding the correct payment method for my business. I resolved any possible issues from my bank, I am able to use my payment method with other vendors with no issues. Now I need to go through the hassle of switching registered agents because they are failing to address a processing issue with their team. Every agent I spoke with said this would be addressed and escalated. Nothing has been done and they are holding me back from conducting business. Totally unacceptable. And the snide attitude from Drew - A supervisor is the final straw. Considering the other negative reviews I have seen about misfilings and missed deadlines, I would not recommend. Save yourself the headache. Find a better registered agent.

21 August 2026
Unprompted review
Northwest Registered Agent logo

Reply from Northwest Registered Agent

Hi Lilly, we’re sorry there wasn’t a solution for the specific card you wanted to use, but we’re glad we were able to connect with you and talk through the options. We’ve been around for more than 20 years, and we’re pretty proud of the support we give our customers. Don’t just take our word for it, our 1,800+ Google reviews and 4.7 rating speak for themselves. Our Corporate Guides are real people who are here for the long haul, so if you ever need a hand down the road, give us a shout!

Rated 5 out of 5 stars

Kaylee at Northwest Registered Agent…

Kaylee at Northwest Registered Agent had my LLC and EIN squared away MUCH faster than I expected, and she was so patient with every question along the way. She's the rare person who makes paperwork feel human, and she's the reason I'd recommend Northwest to anyone starting a business.

17 August 2026
Unprompted review
Northwest Registered Agent logo

Reply from Northwest Registered Agent

Thank you for the great review Tony, and congrats on forming your LLC! That's what we're all about, real human support when you need it. We'll make sure Kaylee gets the kudos she deserves. Reach out anytime, whether you're just starting out or years down the road our corporate guides are here for the long haul.

Rated 5 out of 5 stars

I had a very positive experience with Northwest

I had a very positive experience with Northwest Registered Agent. The service was much better and more flexible than I expected. Their team was professional, responsive, and genuinely helpful throughout the process.

I especially appreciated the assistance from Alex Sullivan, who was very helpful and easy to communicate with. The response time was excellent, and I was able to get individualized support through chat and email rather than feeling like I was dealing with a completely automated service.

Their pricing was also reasonable, and I found the additional services, such as the domain and business phone number, useful. Overall, the team was agile, professional, and good at managing the process efficiently.

I would definitely recommend Northwest to anyone looking for a reliable and customer-focused registered agent service.

13 August 2026
Unprompted review
Northwest Registered Agent logo

Reply from Northwest Registered Agent

Thanks for the awesome review! We’re so glad Alex and the team were able to make things easy and give you the kind of support you were looking for. We’re big on real people, quick responses, and keeping things simple. Appreciate the recommendation!

Rated 1 out of 5 stars

GARBAGE BUISNESSS REPORTED TO FBI

**One star only because zero isn’t an option. I would never use Northwest Registered Agent again.**

I hired Northwest to form my new Illinois LLC and specifically purchased their virtual office service because I did **not** want my residential address used as the company’s principal business address. Instead, they filed my LLC using my home address as the principal place of business and also entered the **wrong county**. Northwest later admitted in writing that the county should have been McHenry County rather than Sangamon County.

What makes this especially unacceptable is that only after the filing was completed did Northwest explain that its Illinois virtual office could not be used as the company’s principal business address. That is information I absolutely needed before they took my money and filed the company. Had they told me that upfront, I would have obtained a different legitimate business address and avoided this entire mess.

I spent **$356** with Northwest on the formation and related services. I have now had to cancel services, wait for refunds, find a replacement office and phone setup, and deal with correcting public business records because of their mistakes. They refunded some services but refused to refund the formation because the company had already been formed—which completely misses the point: **the formation itself is what they mishandled.**

This has cost me time, disrupted the launch of a new business, tied up money I needed for replacement services, and put my residential address on a public business filing when avoiding exactly that was one of my primary reasons for purchasing their services.

My experience was a complete failure from beginning to end. If privacy, accuracy, communication, or getting your company formed correctly matters to you, I strongly recommend looking elsewhere.

To address their response, they severed services I had with them for years prior that were paid for and are refusing to refund after raking my money as well. They aren't even addressing the actual issues with their response trying to pass the buck. Worked with another group, everything done correctly and cheaper, no issue. It's pathetic they don't take responsibility for their actions, absolutely pathetic. I'd trust a daycare in Minnesota before I'd trust these fools.

12 August 2026
Unprompted review
Northwest Registered Agent logo

Reply from Northwest Registered Agent

Hi Brian. In Illinois, the Secretary of State doesn’t allow a registered agent or Virtual Office address to be used as the principal address. We are well versed in these filings and will always follow state requirements. Your services were cancelled because of threatening behavior toward our staff. Our team works hard to take care of customers and deserves respect. We have the right to refuse service to anyone who harasses our employees. You have received a full refund and are free to seek services elsewhere.

Rated 1 out of 5 stars

Their customer service is too much…

Their customer service is too much slower. They asked for address documents 10 days ago and submitted on same days. But not getting any progress. I do not recommend them if you want smooth services.

1 August 2026
Unprompted review
Northwest Registered Agent logo

Reply from Northwest Registered Agent

Hey Atikur, sorry for the mixup! Looks like we were just waiting on a little more info to wrap up your filing. We’ve got it now, and everything is submitted and good to go. Our Corporate Guides are real people who are here to help beyond signup. Whether you’re forming an LLC, dealing with state filings, or building full identity services, just give us a call! You can also send us an email or reach out on social. We reply in 30 minutes or less, and we’re always happy to help!

Rated 5 out of 5 stars

Terrific partner with great customer…

Terrific partner with great customer service. I'm happy to have worked with them for two years on my LLC. I highly recommend Northwest Registered Agent's services.

8 August 2026
Unprompted review
Northwest Registered Agent logo

Reply from Northwest Registered Agent

Thanks for the great review and for being with Northwest for two years! We’re glad our team has been a reliable partner and provided the support you needed along the way. Whether you need help forming your LLC, maintaining good standing with the state, or building your full identity services, we've got you covered. We really appreciate your recommendation!

Rated 5 out of 5 stars

Arnold J. Schroering was extremely helpful.

Arnold is awesome, he made it very simple for the application process. Answered all my questions and made me feel safe with these services. He 100% earned this review. No complaints from my end. If you are a new business owner, Northwest Registered Agen is the way to go without a doubt.

3 August 2026
Unprompted review
Northwest Registered Agent logo

Reply from Northwest Registered Agent

Thanks so much for the great review! We love hearing that Arnold made the application process simple and gave you the confidence to move forward. That kind of real support is exactly what our Corporate Guides are here for. We’re glad to be part of your business journey!

Rated 5 out of 5 stars

Nice to not hear a recording or AI

I needed to hire an agent for my new LLC. Did some research and was deciding between Northwest and another company. I tried calling the other company to ask questions and got AI. Called Northwest and there was no machine/ai, I spoke directly with Amanda Brooke and had a wonderful experience. She was great with helping me set everything up and their service includes everything I needed from an agent service. Thanks for the help!

24 July 2026
Unprompted review
Northwest Registered Agent logo

Reply from Northwest Registered Agent

Thanks for the awesome review, Robert! We’re glad Amanda was able to provide the personal support you were looking for and make setting up your LLC easy. At Northwest Registered Agent, you get real people, not phone bots, plus reliable registered agent services to help keep your business compliant. Thanks for choosing us!

Rated 5 out of 5 stars

The Best Customer Service Ever

Customer service is top tier. I talked directly to a person (which surprised me) and Baylee knew so much she had answers to all my complicated questions. Hands down THE BEST customer service experience I've ever had. I haven't signed up yet but their service seems better than any other provider out there.

20 July 2026
Unprompted review
Northwest Registered Agent logo

Reply from Northwest Registered Agent

Thanks so much for the wonderful review! This is exactly what we're here for, real human support when you need it. Our Corporate Guides stay available long after signup. We help you stay in good standing and grow your business when you’re ready. Reach anytime you need help down the road!

Rated 5 out of 5 stars

I thought setting up an LLC would be…

I thought setting up an LLC would be stressful. Arnold walked me through the process and ensured me everything would be taken care of. Arnold helped me setup my virtual office and was very polite and professional. This process was stress-free thanks to Arnold.

20 July 2026
Unprompted review
Northwest Registered Agent logo

Reply from Northwest Registered Agent

Congratulations on forming your LLC! Helping business owners get set up with real, human support is exactly what our Corporate Guides are here for. We're happy Arnold got your LLC and virtual office ready to go, and we appreciate you trusting Northwest with your business. Thanks for the great review!

Rated 5 out of 5 stars

I have been using Northwest Registered…

I have been using Northwest Registered agent and they have been great. The setup was super straightforward and the platform is easy to use. Their support is what makes them stand out .. Whenever i had a question , i got to talk to a real person who actually helped without any runarounds. No hidden fees or annoyiong uppsells . I deffinitely recommend them if you want a hassle-free service.

13 July 2026
Unprompted review
Northwest Registered Agent logo

Reply from Northwest Registered Agent

Thanks for the kind words, this is exactly what we're here for! We're glad to see the setup was straightforward and that our Corporate Guides were there with real answers when you needed them. We appreciate the recommendation and are glad we could help make starting your business easier. Always feel free to reach out if you need help down the road, we're here when you want more.

Rated 5 out of 5 stars

My experience has been so stellar with…

My experience has been so stellar with Northwest Registered Agent! We set up our online store this month thanks to the quick and easy-to-use platform in creating a LLC last month. Paperwork was filed immediately to all respective parties, domain set up was quick, and personalized attention and communications have been a nice touch in welcoming me into this new venture. This organziation excells in customer service! I highly recommend them if you are looking to start a business and get that passion project legit up and running fast! Go for your dreams- they can make it happen!

16 July 2026
Unprompted review
Northwest Registered Agent logo

Reply from Northwest Registered Agent

Thanks so much for sharing this! Starting a business is a big step, and we're so glad our team could help make the process simple from day one. We believe your Business Identity needs to stand on its own. Northwest sets up the essentials early so you’re not tied to personal accounts, temporary solutions, or providers you’ll outgrow. Thanks for the recommendation, and best of luck with your new business!

Rated 1 out of 5 stars

Very bad service wiht Northwest…

Very bad service wiht Northwest Registered Agent - I have been chasing them for over 2 weeks for a refund, and they have ignored all requestes, even though they did not do what I had paid for them.
I get a standard email from them, sayign they received my email, but never reply. My next steps is raising a fraud chargeback with my credit card, which is disappointing.
Their system also keeps crashing. I am looking at changing registered agents. I have 3 entities.

7 July 2026
Unprompted review
Northwest Registered Agent logo

Reply from Northwest Registered Agent

Aw man, we never want you to pay for anything you don't want. Our Corporate Guides are real people here to support you on day one, and for the life of your business. From forming your LLC to building your full business identity, and everything in between. Give us a call at (509)768-2249 or email us at support@northwestregisteredagent.com. We answer every call and will get this taken care of today.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look