I hired you for one job, registered agent. The address you give on the website for Illinois is a FALSE address and not deliverable by USPS. Emails, phone calls, only auto responses. This stupidly simp... See more
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We used Harbor Compliance to help launch our non-profit in 2019. We were paired with a very strong and competent associate that handled articles of incorporation, bylaws and policies, 50... See more
Company replied
It's kind of a scary thing, picking a Registered Agent when you know very little about the organization. But Harbor quickly put my worries to bed! Their customer service is top tier and the agents a... See more
Company replied
Kelly Myers was a great partner and took care of our account, kept us up to date and had a very quick response time! She's moved to a new role and if still available when I reach out and goes above a... See more
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Company details
About Harbor Compliance
Written by the company
Contact info
812 North Prince Street, 17603, Lancaster, United States
- 888-995-5895
- info@harborcompliance.com
- harborcompliance.com
2.9
Average
52 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Extremely Disappointing
We used Harbor Compliance to help launch our non-profit in 2019. We were paired with a very strong and competent associate that handled articles of incorporation, bylaws and policies, 501(c)(3) applications, etc. We really appreciated this experience.
When we needed to find a new provider for managing solicitation compliance and annual registrations (registered agents, foreign registrations, etc.), we ended up going with Harbor. This was a huge mistake!
Harbor routinely dropped the ball on completing work for which we had paid them. We learned after 3 years of believing we were in good standing in one state (and paying for this) that we had in fact NEVER been registered as a solicitor in that state--and that our representation in that state had been taken over by a shady and unknown agent. When we called Harbor on this, they never took responsibility and even initially took credit for representing us by pointing to this agent with whom they had no relationship.
Harbor charged us for 3 years to maintain solicitation compliance in a state that requires no annual process.
Harbor failed to maintain the annual report and renewal in the state in which we are based, causing us to be temporarily dissolved!
Harbor has switched our agent multiple times and even told us that inboxes we'd been using to communicate with reps were no longer being checked.
They refuse to take responsibility for any of their mistakes. They've never refunded money they received but never rendered services for. When we hired a new company to handle our compliance, they unearthed countless gaps in compliance and ways in which we'd been mislead by Harbor.
Do not use Harbor Compliance. They failed us at nearly every level and exposed our organization to countless risks and penalties.
1 June 2026
Unprompted review
Reply from Harbor Compliance
Thank you for sharing your concerns. This matter has been under review by our senior leadership since January, and our General Counsel wrote to you directly on January 5 to discuss an acceptable resolution. We did not receive a reply.
That invitation remains open. As we do not discuss the particulars of a client's account in a public forum, we would welcome the opportunity to continue the conversation directly. You may reach us at info@harborcompliance.com whenever you are ready to do so.
Registered Agent uses FALSE address for Illinois
I hired you for one job, registered agent. The address you give on the website for Illinois is a FALSE address and not deliverable by USPS. Emails, phone calls, only auto responses. This stupidly simple service has cost me nearly a week delay in starting my company.
22 July 2026
Unprompted review
Reply from Harbor Compliance
Hi Jennifer, thank you for your feedback. We have confirmed that our Illinois registered agent address is accurate and deliverable. Our team connected with you directly yesterday evening to address your concerns. If you have any further questions, please don't hesitate to reach out to us directly.
Harbor Compliance is a great tool!
Harbor Compliance is a great tool to help our organization centralize our filing systems. It's a true investment. Most importantly, the staff is always on top of our tasks and is readily available. Working with Laura Micciche at Harbor Compliance makes the job seamless. Without Laura's guidance I would surely be lost. Laura is responsive, accommodating, collaborative and always serves with a smile.
4 June 2026
Unprompted review
Reply from Harbor Compliance
Thank you for your thoughtful feedback. We're thrilled to hear that Harbor Compliance has helped make managing your organization's filings more organized and streamlined.
Laura will be especially grateful to hear your kind words. She is passionate about helping clients navigate what can often be a complex process, and it's wonderful to know that her guidance, responsiveness, and collaborative approach have made such a positive impact on your experience.
We truly appreciate the trust you've placed in our team. It's a privilege to support your organization, and we look forward to continuing to work alongside you.
It’s a scam they up charge you and give…
It’s a scam they up charge you and give you a run around with a ai receptionist
1 April 2026
Unprompted review
Reply from Harbor Compliance
We’re sorry to hear about your experience. It appears there may have been some miscommunication regarding the scope of services and associated fees.
Our team aims to be transparent about what’s included in each service and when additional filings or requirements may introduce separate costs. We’d like the opportunity to clarify this with you.
A member of our team is reaching out directly to review your account and ensure everything is clearly addressed.
I'm very frustrated with this service
I'm very frustrated with this service. I paid a premium thinking they would make it easier to file annual reports for our business in multiple states. Instead, they made it super complex and their websites sends me in circles asking for information. I cannot reach a human being on the phone, only an AI bot who repeats herself and says no representative is available and she doesn't know when a representative would be available. I want my money back!
4 March 2026
Unprompted review
Reply from Harbor Compliance
Thank you for sharing your feedback. We’re sorry to hear about your negative experience.
At the moment, we’re unable to locate an account based on the information provided in this review. Because of that, we can’t find a record of working with you and can’t review the situation or assist with your request.
We’d be happy to look into this and help resolve any issues. Please contact our team directly and provide the email address or business name associated with your account so we can locate it and assist you further. Our team will review the details with you and work toward a resolution.
Worst Company
This is honestly the worst company I have ever worked with. They don't answer in a timely manner. Charge WAY too much for their services. And when I asked them to file exemptions for our charitable registrations, they didn't do anything. We are leaving this company as soon as I find a replacement.
18 February 2026
Unprompted review
Reply from Harbor Compliance
Thank you for sharing your concerns. We want to provide some clarification based on our review of your account.
Our team was able to file exemption-related registrations for two states in October. However, your Charitable Solicitation Registration service subscription was later cancelled due to an invoice that remained unpaid for more than 240 days. When a subscription is inactive, we’re unable to continue processing additional filings on the organization’s behalf.
Exemption filings and ongoing state requirements are handled as part of an active service engagement, so once the service was cancelled, we could not proceed with further submissions.
We understand how important it is for your organization to maintain good standing, and we’re happy to review your current status and discuss next steps directly to help move things forward. Our team will reach out to you privately to assist.
SCAM
To Pennsylvania States Attorney General
To Whom It May Concern,
I am writing to file a formal complaint regarding Harbor Compliance, headquartered in Lancaster, Pennsylvania.
I retained Harbor Compliance to serve as the registered agent for my Maryland LLC. I paid all required service fees in good faith, as well as the necessary state filing fees. However, my LLC formation remains unapproved due to issues related to the registered agent documentation that Harbor Compliance was responsible for handling.
Despite multiple attempts to contact the company by phone and email, I have received no meaningful response or resolution. As a small business owner attempting to lawfully establish a cottage industry business and protect my family’s personal assets, this delay has caused both financial and operational harm.
I am requesting that your office review this matter and advise whether Harbor Compliance is meeting its obligations to customers who rely on its registered agent services.
I am prepared to provide copies of invoices, correspondence attempts, and state filing records upon request.
14 February 2026
Unprompted review
Reply from Harbor Compliance
Thank you for sharing your feedback.
Based on your review, there appears to be a misunderstanding about the service that you purchased. Our Registered Agent Service provides a registered agent name and address for your business and acceptance of service of process. It does not include LLC formation filings or submitting documentation to the Maryland Secretary of State unless formation service is separately selected and purchased.
We take communication seriously and want to ensure everything is clear. We will review your account and reach out to you directly to clarify what was purchased and outline the appropriate next steps so you can move forward with your business formation.
We appreciate the opportunity to connect and resolve any confusion.
I cancelled my services with them in July 25.
I cancelled my services with them in July they received a summons for my business in August and accepted the summons. I NEVER RECEIVED IT , because I did not have an online account set up. THEY SENT AN EMAIL TO MY BUSINESS ADDRESS. I NOW AM FIGHTING THE JUDGMENT IN COURT. They accepted my cancellation but did not cancel the services and accepted a document no companies behalf, that I had pay the fee to actually see after the judgment. It took 5 phone calls to find out who they actually are and who accepted the summons. DO NOT USE THEM. FIND AN ACTUAL AGENCY WITH PEOPLE YOU CAN TALK TO WHO DO NOT JUST PASS THE BUCK WHEN LEGAL ISSUES ARISE. THIS IS VERY POOR AND NOW I HAVE TO PAY THE PRICE!!
24 October 2025
Unprompted review
Reply from Harbor Compliance
Thank you for sharing your experience. We understand how stressful legal matters can be, and we’re sorry to hear about the situation you’re dealing with.
When registered agent service is canceled, the confirmation email explains that the business owner is responsible for filing a change of registered agent directly with the state. Until a new agent is officially appointed and reflected on the state’s records, we remain legally required to accept documents on the entity’s behalf, even after service has ended.
Any documents received during that time trigger an automated email notification to the email address on file so the business is aware that a mailing has arrived. While canceled clients can still view received documents, a retrieval fee applies because the registered agent service itself is no longer active.
We recognize that misunderstandings around registered agent changes can have serious consequences, and our team is always available to walk clients through the steps needed to complete the state filing and avoid gaps in representation. We encourage you to contact our support team directly so we can review your account details and ensure all next steps are clear.
We appreciate you taking the time to leave this feedback, as it helps us continue improving how we communicate these important requirements.
Warning: Cancellation is Intentionally Impossible
Do not believe their marketing regarding contract flexibility! I followed their official cancellation process, submitting my request and all required documentation a month in advance of the renewal date. Despite several follow-up attempts, my request was ignored. The level of intentional friction and poor communication makes it seem as though the company aims to trap customers into automatic renewals. I am thoroughly disgusted.
3 December 2025
Unprompted review
Reply from Harbor Compliance
Thank you for sharing your feedback. We were unable to identify an account based on the information provided, so we’re not able to review the specifics of your experience at this time.
As outlined in our Terms of Service, Harbor Compliance follows a documented cancellation process designed to ensure requests are received and processed promptly. If you believe there is an issue with your account, we’d be glad to take a closer look.
Please contact us with the name and email associated with your account so our team can review the details and address any outstanding questions.
Called
Called. Someone took the call only to take notes and then told me someone would get back to me in 24 hours. I got an email that did NOT answer my questions. Last thing you want with a registered agent is no one to answer the phone and then to waste your time taking the call and all the questions for them to email back nothing in which you asked about! I went with Bizee they answered the phone and the questions.
10 November 2025
Unprompted review
Reply from Harbor Compliance
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations. You mentioned that you were unavailable to speak with our team yesterday. Upon receiving your message, our sales team promptly followed up by email so you could respond at your convenience.
That message included detailed information about our Registered Agent service—how it works, how to purchase, and a link to a comprehensive overview. Should you have had any additional questions, our representative would have been happy to assist further by email or phone, as communicated in the email message.
We value your time and appreciate the opportunity to clarify.
I signed into Registered agents inc…
I signed into Registered agents inc thinking is was a local company because it had a local phone number and a physical address. At some point my account was taken by Harbor Compliance, fast forward 5 years letter my company gets a court summons, someone in the physical office signed for it and uploaded to a portal that I have never used and NO ONE CALLED OR MAILED THE PHYSICAL SUMMONS. I ENDED UP WITH A JUDGMENT AND NOW MY LAWYER IS TRYING TO FIGHT IT. IF YOU CANNOT EMAIL A SUMMONS THEN THIS COMPANY SHOULD NOT BE ABLE TO JUST SEND A NOTIFICATION IN AN EMAIL. THIS IS DISGUSTING WHEN THERE ARE LEGAL ISSUES AT STAKE!
24 October 2025
Unprompted review
Reply from Harbor Compliance
Thank you for sharing your feedback. We understand how serious legal notices can be and appreciate the opportunity to clarify what occurred.
When Harbor Compliance received the court summons on your behalf on August 23, our team promptly processed it according to the Registered Agent service procedures you agreed to in our Terms of Service. This included email notifications with a secure link to access the document in your client portal. Additionally, on August 25, one of our representatives reached out by phone and left a voicemail to alert you of the delivery.
Please note that physical delivery of documents is available upon request for an additional fee.
We take our responsibility as registered agent very seriously and strive to ensure every client receives timely notice of important filings. If you have any further concerns or needs, please contact our team directly.
Gabrielle is very helpful!
Gabrielle, our Customer Success Manager, has been fantastic to work with! She answers questions promptly, clearly has much knowledge and is able to explain how things work, and has a great customer service attitude.
I have struggled with finding info and understanding how it is laid out in the portal at times, but she has been great about taking care of us. General customer service have been fairly prompt with call backs, although some times it takes a bit longer to get things resolved that way.
14 July 2025
Unprompted review
Reply from Harbor Compliance
Thank you for your thoughtful review! We're so glad to hear that Gabrielle has been such a helpful and knowledgeable resource—her commitment to excellent service truly makes a difference. We also appreciate your honest feedback about the portal and resolution times. Your input helps us continue to improve, and we're committed to making your experience even smoother moving forward. We're grateful for your partnership and look forward to continuing to support your team!
Harbor Compliance made a difference
Harbor offers a well-rounded platform for managing multiple layers of compliance needs. Combined with consistent support, it was an instant boost to our program, helping to comb through years of inexpert management and providing much needed understanding of the complex construction licensing and compliance field. In a world where many job positions require multiple hats, having Harbor Compliance in my corner has given me the ability to proceed with confidence.
2 July 2025
Unprompted review
Reply from Harbor Compliance
Thank you so much for your thoughtful review! We're thrilled to hear that our platform and support have helped bring clarity and confidence to your compliance processes, especially in such a complex field like construction licensing. It’s incredibly rewarding to know that we’ve been able to support your program’s success and provide the guidance needed to move forward with assurance. We truly appreciate your trust in Harbor Compliance and look forward to continuing to be a reliable partner in your corner!
Yvonne Belser has been our rep for the…
Yvonne Belser has been our rep for the past 4-6 months and she has been such a tremendous help with our account. We had had some struggles previously, but she has turned things around and provided great customer service to us.
30 June 2025
Unprompted review
Reply from Harbor Compliance
Thank you for your kind review! We're so pleased to hear that Yvonne has made such a positive impact on your experience over the past few months. Her dedication to turning things around and delivering excellent service truly reflects the standard we aim for. We appreciate your continued partnership and look forward to supporting your organization with the same level of care moving forward!
A+ example of combining user-friendly tech with a personalized, one-on-one approach
Labyrinth and Harbor Compliance offer an extremely competitive all-in-one solution that's hard to find anywhere else. Even with such a user-friendly platform the relevant bureaucracy can still be daunting. That's why I'm especially happy that we have Yvonne, our Customer Success Manager to hold our hand and keep the whole process routine and manageable. This is an A+ example of combining user-friendly tech with a personalized, one-on-one approach to compliance solutions.
30 June 2025
Unprompted review
Reply from Harbor Compliance
Thank you for your thoughtful and generous review! We’re so glad to hear that our all-in-one solution and user-friendly platform have made a difference in managing your compliance needs. It’s especially rewarding to know that Yvonne’s personalized support has helped make the process smooth and approachable. We truly appreciate your kind words and look forward to continuing to support your organization with the same A+ service!
Kelly Myers was a great partner and…
Kelly Myers was a great partner and took care of our account, kept us up to date and had a very quick response time! She's moved to a new role and if still available when I reach out and goes above and beyond.
The customer portal is lacking, I never have anything attached to be able to see permits or status. I have to reach out a lot and response time can be slow, especially if something is urgent or past due.
30 June 2025
Unprompted review
Reply from Harbor Compliance
Thank you for your feedback and kind words about Kelly! We’re so glad to hear she’s been a great partner and consistently provided timely, attentive support. We also appreciate your honest comments about the customer portal and response times. Your experience is important to us, and we’re actively working to improve both the platform and our responsiveness to better meet your needs. We truly value your partnership and look forward to continuing to support you with the high level of service you deserve.
Great customer service
Labyrinth has been essential in supporting our nonprofit. They have made compliance management a simple process that I no longer worry about. Labyrinth is always quick to respond to questions that arise
30 June 2025
Unprompted review
Reply from Harbor Compliance
Thank you for your wonderful review! We’re so glad to hear that Labyrinth has helped simplify your compliance management and brought you peace of mind. Supporting nonprofits is at the heart of what we do, and it’s great to know our responsiveness and service have made a difference. We truly appreciate your partnership and look forward to continuing to support your mission!
I have had the pleasure of working with…
I have had the pleasure of working with a couple different people at Harbor Compliance and I have had nothing but positive experiences. Our account manager, Gabrielle, is very communicative and ensures everything is done in a timely manner.
27 June 2025
Unprompted review
Reply from Harbor Compliance
Thank you for your kind review! We're so glad to hear that your experiences with our team have been consistently positive. Gabrielle’s clear communication and commitment to timely support are exactly what we strive for, and we’re happy to know she’s made a strong impact. We truly appreciate your partnership and look forward to continuing to support your organization!
Thank you for the years of great service!
Our non-profit has been working with Labyrinth, now Harbor compliance, for many years and have had nothing but positive experiences. Mike is my account manager, and he is quick to respond and answer any question I have, big or small. Registrations can be overwhelming but working with Harbor compliance has helped beyond measure.
27 June 2025
Unprompted review
Reply from Harbor Compliance
Thank you so much for your kind words and for being a long-time partner! We’re thrilled to hear that your experience has remained positive over the years and that Mike has been such a reliable and responsive support. We understand how overwhelming registrations can be, and we’re glad to know our team has made the process more manageable for your nonprofit. We truly value your trust and look forward to continuing to support your important work!
Labyrinth Review
When I first came onboard with Labyrinth I did not have a Customer Success Manager. This made things hard. I requested a different manager and now I am with Gabrielle. This has made my experience fantastic because someone I can rely to communicate and answer questions. The Customer Success Manager is a make or break on my opinion. Gabrielle is the best and I hope she never leaves. She is helpful and follows up with good answers when she is not sure.
26 June 2025
Unprompted review
Reply from Harbor Compliance
Thank you for your honest and thoughtful review! We’re so glad to hear that your experience has improved and that Gabrielle has made such a meaningful difference. Having a reliable and responsive point of contact is so important, and we’re thrilled that Gabrielle has been able to provide the support and communication you need. We truly value your partnership and look forward to continuing to support your organization with the highest level of service!
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