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I booked a call to find some details regarding their services and current offers but unfortunetly the phone operator i had, was not having it today,after he briefed me the offer was already more expe... See more
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I just converted my line few days ago to 3. Since then I don’t have service in my mobile. I tried to reach the member who was in contact with me but I didnt get any responce and still till now without... See more
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Very easy to change over, other company put price up, Noah the salesman joined me together with my wife’s subscription and included a discount on my data chip for iPad,all together saving me 160dk a... See more
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Company details
About 3 Danmark
Written by the company
Hvorfor vælge 3?
3 startede som det lille, kækt og dristige mobilselskab - og i dag er vi en af Danmarks største mobil- og internetudbydere. Vi tror stadig på at gå forrest med ny teknologi, gøre tingene lidt smartere og give kunderne en god oplevelse uden unødvendigt bøvl.
Et netværk du kan regne med
Vi leverer et stærkt mobilnetværk med høj hastighed og stabil forbindelse – uanset om du streamer, arbejder eller rejser. Vores netværk dækker 99% af Danmarks befolkning og er bygget til en hverdag, hvor du forventer, at tingene bare virker.
Frihed uden skjulte overraskelser
Hos 3 får du fleksible abonnementer, ubegrænset data og gennemsigtige vilkår. Ingen skjulte omkostninger – bare mobil- og internetløsninger, der passer til dit liv.
Vi er her for dig – også når noget går galt
Trustpilot er et sted, hvor både ros og kritik lever side om side. Vi lytter, svarer og arbejder hver dag på at gøre din oplevelse bedre - hver eneste dag.
3 startede som det lille, kækt og dristige mobilselskab - og i dag er vi en af Danmarks største mobil- og internetudbydere. Vi tror stadig på at gå forrest med ny teknologi, gøre tingene lidt smartere og give kunderne en god oplevelse uden unødvendigt bøvl.
Et netværk du kan regne med
Vi leverer et stærkt mobilnetværk med høj hastighed og stabil forbindelse – uanset om du streamer, arbejder eller rejser. Vores netværk dækker 99% af Danmarks befolkning og er bygget til en hverdag, hvor du forventer, at tingene bare virker.
Frihed uden skjulte overraskelser
Hos 3 får du fleksible abonnementer, ubegrænset data og gennemsigtige vilkår. Ingen skjulte omkostninger – bare mobil- og internetløsninger, der passer til dit liv.
Vi er her for dig – også når noget går galt
Trustpilot er et sted, hvor både ros og kritik lever side om side. Vi lytter, svarer og arbejder hver dag på at gøre din oplevelse bedre - hver eneste dag.
HI3G Danmark ApS kundeservice
Written by the company
Contact info
Fadet 4, 1799, København, Denmark
- 70 313 313
- trustpilot@3.dk
- www.3.dk
3.6
Average
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from 3 Danmark
Hi🧡
Sounds like we got quite a few things right! 😃 Fast delivery, easy setup and a nice customer consultant – that’s a pretty good combo.
Thank you so much for sharing your experience. We hope everything continues to run smoothly! 🚀
Best wishes
Mathilde 🧡
I just converted my line few days ago…
I just converted my line few days ago to 3. Since then I don’t have service in my mobile. I tried to reach the member who was in contact with me but I didnt get any responce and still till now without service.
24 August 2026
Reply from 3 Danmark
Hi Noura🧡
Being without service for several days after switching to 3 is definitely not how it should be ☹️ Especially when you’ve already tried reaching out and haven’t heard back – I completely understand your frustration.
I’d really like to look into what has happened and help get you back up and running 📱🤝 Please send us your details at trustpilot@3.dk, and we’ll take a closer look at your case.
Hopefully we can get your service back where it belongs – on your phone and not on the missing persons list 😅🧡
Best wishes,
Mathilde
Reply from 3 Danmark
Hi Denise 🧡
“Always great service” – that’s the kind of review that really makes us smile! 😍 Thank you so much for taking the time to give us 5 stars. We’re truly happy to have you with us 🧡
See you next time! 👋
Best regards,
Mathilde
Reply from 3 Danmark
Hi Rosemarie
Sometimes the stars say it all ⭐😊
Thank you so much for your review. Even without many words, we're delighted to see that you've had a positive experience with us 🙌
We truly appreciate you taking the time to leave a rating, and we're happy that we've been able to meet your expectations 💚
I wish you a very nice day.
Kind regards,
Stephanie 🌸
Bad Service and Misinformation
Several representatives, both at the shop and in the call center, gave us wrong information -- leading us to miss out on offers, needlessly go back to the shop several times, and hold off on activating our insurance for a faulty phone. Each of them delivered misinformation so confidently, making sure that you fully trust them -- until you discover their mistake at home, three days later 😒 cost us a lot of time, money, and frustration. No compensation was offered at any point.
23 August 2026
Reply from 3 Danmark
Hi Aku🧡
This one really hurts to read 😕 When you’re given the same information by several different employees and trust that what you’re being told is correct – only to find out later that it isn’t – we completely understand how frustrating that must be. Especially when it ends up costing you time, money and patience 😒
This is definitely not the experience we want you to be left with. I’d really like to look into what happened and why you were given such different information along the way.
Please feel free to reach out to us at trustpilot@3.dk with your details and a little more information about what happened, and we’ll take a proper look at it 🧡🤝
I hope we get the chance to make things right.
Best wishes,
Mathilde 🧡
To much tension and stress with staff
13 August 2026
Reply from 3 Danmark
Hi 🧡
I’m really sorry to hear that you experienced so much tension and stress with our staff 😕 That’s definitely not the experience we want you to have.
We’d really like to understand what happened and look into it properly. Please feel free to reach out to us at trustpilot@3.dk with a few more details about your experience 🙏
Thank you for bringing this to our attention.
Best wishes,
Mathilde 🧡
Horrible
Horrible. Taking your money online before
Letting you know you can’t purches.
I feel like they should let the clients know they can’t help them online only in a store before taking their money.
15 August 2026
Reply from 3 Danmark
Hi Adriana🧡
I can definitely understand your frustration. Finding out that you can’t complete your purchase online after your money has already been taken is a pretty unpleasant surprise 😕📱💳
We’re sorry the process felt this way. If you’d like us to take a closer look at what happened with your order and payment, please send your order details to trustpilot@3.dk 📧🧡
Hopefully, we can help clear things up for you.
Best regards
Mathilde 📞
Very poor experience with 3 .dk
Very poor experience with 3 .dk
I had a very frustrating experience with 3 .dk and their 5G home internet service.
Before signing up, I was contacted by a sales agent who was very active in calling and emailing me, encouraging me to choose their internet. I was told that if I had any problems, I could contact him and he would help. What was not made clear enough during the phone sale was that the attractive price was only temporary and that the subscription had a 6-month commitment after the test period.
Unfortunately, the internet service did not work properly at my address. I tested it for several days, but the connection was unstable and not reliable enough for normal everyday use.
I decided to cancel within the 30-day satisfaction guarantee and returned the router using the QR code provided by 3. I received confirmation that they had received the router, and customer service also confirmed in writing that my 3Internet subscription had been cancelled.
Despite this, I later received a payment reminder for 178.37 kr. with a warning about a possible late payment fee. This is completely unacceptable after a confirmed cancellation and confirmed router return.
The sales agent who had been very helpful when selling the subscription suddenly said that billing was “not his department” and told me to contact customer service. So when they wanted to sell the product, communication was easy and active, but once there was a problem, I was sent from one department to another.
I also had repeated issues with reminders asking me to provide SIM card numbers, even though this had already been agreed to be cancelled.
Overall, this has been one of the worst customer service experiences I have had. The service did not work properly, the cancellation process was unnecessarily stressful, and I had to spend far too much time chasing them to correct mistakes that should never have happened.
I would not use 3 .dk again and I would not recommend them.
6 August 2026
Unprompted review
Reply from 3 Danmark
Hi Erika
Thank you for sharing your experience with us.
I am truly sorry to read about the situation you describe. I completely understand how frustrating it must be to experience issues with the internet service and then continue receiving reminders and payment requests after, according to your account, the subscription had already been cancelled and the router returned 😞
I can also understand your disappointment in feeling well supported during the sales process, only to be referred between different departments once problems started to arise. That is certainly not the experience we want our customers to have.
It is especially concerning to hear that you have had to spend so much time following up on a matter that you believed had already been resolved. The cancellation process and our satisfaction guarantee should be straightforward and give our customers peace of mind.
We would very much like the opportunity to investigate your case further. Please send an email to trustpilot@3.dk with your customer number and a link to your review, so we can look into the matter in more detail 📧🔍
Thank you for taking the time to bring this to our attention.
I wish you a very nice day.
Kind regards,
Stephanie 🌷
Wery good,fast😎
28 July 2026
Reply from 3 Danmark
Hi Danylo,
Thank you so much for your feedback! 😎🧡 It’s great to hear that you experienced fast and excellent service.
We truly appreciate you taking the time to share your experience with us – it means a lot. 😊
Have a wonderful day ☀️
Best regards,
Mathilde 🧡
How Naive I was.
For over 20 years. 20 years. I’ve been a faithful customer of “3”.
Always believed what they have told me. But for the last 6 yrs. They have been “Ripping Me off” In others words. In my opinion STEALING From me…. Strong Words. “BUT TRUE”.
Pretty Certain “Customer Service” will reply to this thread with some Legal Garbage or sentence to say they are Sorry I feel like this. (Lip service)
Say they haven’t and it’s my fault and to “Read the contract “ as they have told me in my Email Communications with them.
Really. I’m going to Read 46 pages in store, on the phone or at home… before signing…. Really.
You are the people behind the computer. SUPPOSEDLY- (telling the customer)
Telling me that I’m getting a good deal and or a free item.
Telling me that I am a loyal customer and you value my service and loyalty.
Telling me my request, requirements and wishes have been noted and acted upon.
Telling me that I’m being given the Best Customer Service.
If that is so……
Why Am I the guy believing what you say- 100%. No Questions asked, For Over 20 years…. writing this.
In 20+ F….. g yrs. NOT-once. Not F….g once, have I asked. Just believed an paid.
I Am paying for 18 Business subscriptions when only 6 are in use.
The numerous visits to my local “3” shop, phone calls, mails and meeting have not provided me with any Real Answers. As to why.
Which part of your business is giving me a Good deal and/or giving me something apart from Headache and heartache.
What part of my Loyalty and Service do you value.
Obviously… Only the money. As long as I’m paying.
(And don’t know I’m paying)
Your happy.
Explain please how Despite conformation of NO data/Call usage. Contracts have been renewed. Contracts which I was lead to believe was cancelled Years earlier.
How does that follow my request, requirements and wishes.
There is No Fault with Customer Service. They have been reasonably good.
My EXPERIENCE and PROBLEM… IS WITH “3” in General and Overall regarding this matter.
Oh I could go on and on. But really. What is the point. I’m not going to win.
But what I can do is warn-:
EVERY SINGLE PERSON, COMPANY, ORGANISATION,
to RECONSIDER/LOOK at your subscription/s.
Shop around and Think twice about signing up with “3”.
If you are signed up with “3”.
Look Very Closely at what you want/Need, What you have, and what you pay for. If in doubt,
DEMAND IT BE CHECKED.
Make sure you Know.
Your Friends know.
Your Company knows.
Your Organisation knows.
I’m not going to get my money back, paying for subscriptions not used IN OVER 6 yrs.
Sure, I’ll loose my savings buying my way out of my remaining contract now. So I can survive the future.
Yep. Money will be lost.
But I’m not going to loose as much as “3” after many have read this.
No More Mr Naive Guy. 😤😢🖕
29 July 2026
Unprompted review
Reply from 3 Danmark
Hi Le-roiy
Thank you for taking the time to share your experience. We can understand why you're feeling both frustrated and disappointed after being a customer with us for so many years. 😔
It's clear that this has been a very upsetting experience for you, and we'd really like the opportunity to look into your concerns more thoroughly. 🧡
Please send us an email at Trustpilot@3.dk with your customer number and a link to your Trustpilot review. That way, we can review your subscriptions and the history of your case to better understand what has happened and see how we can help. 🤝
We hope to hear from you.
Best Regards,
Mathilde
Very good job
8 July 2026
Reply from 3 Danmark
Hi Imran🧡
Thank you so much for your kind words 😊 We’re really happy to hear that you’ve had a great experience.
Your feedback means a lot to us and motivates us to keep delivering great service 🤝🧡
Thank you for being a customer.
Best regards,
Mathilde 🧡
5g Inernet is just as terrible as their cellular plan coverage in Denmark
Honestly, I dont even know why i tried 3's 5g mobil internet for home. I had them a few years back as my cellular provider and that was absolute garbage. Now ive signed myself up for 3's 5g mobil network and stuck in a 6 month payment plan with literally useless internet....
I decided to try 3's 5g internet plan because with my portable hotspot (telmore cellular plan) i have great connection that almost compares to fibernet with the hotspot from my phone, super fast speeds download is about 500-800Mbps and great connection with low latency.
With 3's mobil network and sim router i cant even get over 100Mbps download and latency is almost half a second sometimes. BUT that is not even the worse part. Literally every 5-10 minutes the 2.4GHz just completely shuts down and restarts. So i just keep constantly losing connecting and have to wait a few minutes for it to be back on again.
I live in the middle of a decent sized city and with my mobile hotspot i can see that this city has great 5G connection. But 3 is just terrible.
But as i recall when i had 3 as my celluar provider i also had terrible connection in Denmark so I shoudlve not even signed up for this plan...
12 July 2026
Unprompted review
Reply from 3 Danmark
Hi Zayin
Thank you for your review – we're genuinely sorry to hear about your experience 🫤
We completely understand your frustration. Choosing a 5G home internet solution and then ending up with unstable performance, frequent connection drops, and speeds that don't come close to what you experience with other providers is understandably disappointing 😞
What stands out in your review is that the issue isn't just about speed, but also reliability. Losing connection every 5-10 minutes and having parts of the network repeatedly restart is simply not the experience anyone expects from their home internet connection.
We can also understand why this feels even more frustrating given your previous experience with us. When you've already had concerns about network performance in the past and decide to give us another chance, it's reasonable to expect a better outcome 😞
We're sorry that your experience has left you feeling disappointed and that the service hasn't lived up to your expectations. We would like to investigate the matter further, and we therefore recommend that you contact us at trustpilot@3.dk 🙌
I wish you a really great day.
Best regards
Stephanie
Good service
Good service, friendly agents on the phone. The online chat felt useless because they redirect to the phone
26 February 2026
Reply from 3 Danmark
Hi Dimitri,
Thank you for taking the time to share your experience with us. 🧡 We’re happy to hear that you received good service and that our phone agents were friendly and helpful. 😊
We also appreciate your feedback about our online chat. We understand that it can be frustrating if you were hoping to get help there and instead were redirected to a phone call. Your feedback is valuable, and we’ll make sure to share it with the relevant teams so we can continue improving our support experience. 🤝
Thank you for choosing 3.
Best regards
Mathilde
Terrible service at 3
Yes, I have been a customer with you for a long time and recently applied to purchase a pair of AirPods on an installment plan.
I then called your customer service and was informed that my application had been declined, without ever receiving an email or any explanation as to why. The worst part, however, was when I called to ask for the reason. Your representative couldn’t tell me anything at all, and when I pointed out that this meant you were losing a loyal customer, the response was simply that there was nothing they could do.
Great. Truly outstanding customer service.
I would not recommend you to anyone. Goodbye.
10 July 2026
Unprompted review
Reply from 3 Danmark
Hi Sofus
Thank you for your review – and we're genuinely sorry to hear about your experience.
We completely understand why you're disappointed. When you've been a customer with us for a long time, it's frustrating to have an application declined without receiving a clear explanation or any communication beforehand 😞
We also understand your reaction after contacting customer service. While there are situations where our employees are limited in what information they can access or share regarding a credit assessment, that doesn't make the experience any less frustrating. You should still feel that your concerns are being listened to and taken seriously.
What stands out most in your review is the feeling that your loyalty wasn't valued. We know that long-term customers expect more than a simple "there's nothing we can do," and we can understand why that response left you disappointed 🫤
Thank you for taking the time to share your feedback. Even when it's critical, it's important for us to hear 🙌
I wish you a really great day.
Best regards
Stephanie
Its really bad
Its really bad, i am using my data because its better. I have full conmectipn to the network.
Is something wrong?
5 July 2026
Reply from 3 Danmark
Hi Benedicte
Thank you for reaching out 🧡
I’m sorry to hear that you’re having issues with the connection ☹️ It’s frustrating when you have full signal but still experience problems with the service.
We would like to take a closer look at what might be causing this. Could you please send us a little more information at trustpilot@3.dk
Then we can investigate further and see how we can help 🤝🧡
We look forward to hearing from you.
Best regards,
Mathilde 🧡
Terrible experience
Terrible experience, the employees in your stroget store are not taking their job seriously. To pick up a phone they sent us to the Rodovre store and promised there would be a phone there which there wasn't. Nobody at the Rodovre store picked up the phone for over an hour even though the store was empty when we arrived. The next day we went back to the Stroget store where they told us to go to the Osterbro store where there again was no phone. On the thrid day they told us to go to the Roskilde store. We obviosuly didn't do this. The staff at your store in Stroget are telling your customers to travel hours just because they think it's funny to send people around Copenhagen, nobody picks up a phone at your locations evnthough there is no one in your store.
7 July 2026
Reply from 3 Danmark
Hi,
Thank you for sharing your experience.
I’m really sorry to hear about the frustration and inconvenience you’ve experienced 😔 It is certainly not the level of service we want our customers to encounter.
I completely understand how disappointing it must have been to visit several stores, spend time travelling around, and still not get the help or phone you were expecting. We always aim to provide clear information and make things as easy as possible for our customers. 🧡
We would really like the opportunity to look into what happened and see if we can help. Please send us an email at trustpilot@3.dk with your contact details and a link to your review, and we will take a closer look at the situation. 🤝
Thank you for taking the time to share your feedback.
Best regards,
Mathilde
I ordered the iPhone 17 Lavander
I ordered the iPhone 17 Lavander, and I got the iPhone 17 e black.. And I've been returning the phone for 2 weeks and they say it's not in the system, and that they can't send me the phone correctly, very disappointing.
25 June 2026
Reply from 3 Danmark
Hi Vlad,
Thank you for sharing your experience.
I’m sorry to hear that you haven’t received the phone you ordered, and I completely understand how frustrating it must be to spend two weeks trying to get the issue resolved. 😔
Receiving the wrong device is of course not the experience we want for our customers. We would like the opportunity to look into what has happened and help get this sorted out for you. 🧡
Please reach out to us with your order details, and we’ll do our best to assist you.
Best regards,
Mathilde
Excellent service and onboarding…
Excellent service and onboarding process.
Within 24 hours I was online (mobile) and ready to go.
Shows the matureness of their processes and tools to support it.
1 July 2026
Unprompted review
Reply from 3 Danmark
Hi Rikke
Reading reviews like this is a great way to make up for the rainy weather 🌞
Thank you very much for your kind words! We're delighted to hear that both the onboarding process and the service lived up to your expectations. Getting you up and running within 24 hours is exactly the kind of smooth experience we strive to deliver.
It's especially rewarding to hear your recognition of the processes and tools behind it all. A lot of work goes into making things simple for our customers, so it's great to know it made a difference in your case 🙌
Thank you for taking the time to share your experience with us.
I wish you a really great day.
Best regards
Stephanie
The customer experience is exceptional.
22 June 2026
Reply from 3 Danmark
Hi
Thank you for your review – that’s a great sentence to read 🌟
We’re really happy to hear that you had such a positive experience with us. When everything comes together and feels smooth from beginning to end, that’s exactly what we’re aiming for 🎯
We appreciate you taking the time to share it – feedback like this gives us a real boost and especially on a grey Monday like today👌
I wish you a really great day.
Best regards
Stephanie
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