Erika Makarove

Very poor experience with 3 .dk

I had a very frustrating experience with 3 .dk and their 5G home internet service.

Before signing up, I was contacted by a sales agent who was very active in calling and emailing me, encouraging me to choose their internet. I was told that if I had any problems, I could contact him and he would help. What was not made clear enough during the phone sale was that the attractive price was only temporary and that the subscription had a 6-month commitment after the test period.

Unfortunately, the internet service did not work properly at my address. I tested it for several days, but the connection was unstable and not reliable enough for normal everyday use.

I decided to cancel within the 30-day satisfaction guarantee and returned the router using the QR code provided by 3. I received confirmation that they had received the router, and customer service also confirmed in writing that my 3Internet subscription had been cancelled.

Despite this, I later received a payment reminder for 178.37 kr. with a warning about a possible late payment fee. This is completely unacceptable after a confirmed cancellation and confirmed router return.

The sales agent who had been very helpful when selling the subscription suddenly said that billing was “not his department” and told me to contact customer service. So when they wanted to sell the product, communication was easy and active, but once there was a problem, I was sent from one department to another.

I also had repeated issues with reminders asking me to provide SIM card numbers, even though this had already been agreed to be cancelled.

Overall, this has been one of the worst customer service experiences I have had. The service did not work properly, the cancellation process was unnecessarily stressful, and I had to spend far too much time chasing them to correct mistakes that should never have happened.

I would not use 3 .dk again and I would not recommend them.