Availed of their transfer promo where we can get Xiaomi Scooter at significant discount. It was great experience, smooth transfer, transparent process, and ridiculously fast shipping... I mean almost... See more
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I switched to telmore so i can use data sharing to my smart watch but this function doesn’t really work or more precisely it is impossible to set it up. Even after several contacts with customer servi... See more
Company replied
I did not know about Telmore. I was with Telenor for many years and thought their service and offers were the best in Denmark, but Telmore is far superior. I’m glad I switched.
I’ve been with you for nearly ten years and I’m generally very satisfied. What I will like to see change is the pricing when traveling outside of EU.or at least some kond of safe switch that detect au... See more
Company details
About Telmore
Written by the company
Telmore Kundeservice
Vi holder rigtig meget af vores kunder, og vi hjælper dig gerne, hvis du har nogle udfordringer eller har brug for generel vejledning til et af dine produkter – er du ny kunde, hjælper vi dig også gerne med at komme godt i gang.
Oplever du problemer med at ringe, sms'e eller gå på nettet? På vores Facebook side kan du hurtigt og nemt følge med i vores driftsstatus.
Vi giver dig Danmarks bedste mobilnet
Faktisk er det 8. år i træk at TDC Groups mobilnetværk er kåret som Danmarks bedste. Det betyder blandt andet lynhurtig hastighed, når du surfer på nettet, og at du får den stærkeste geografiske dækning.
Læs mere her
Få Danmarks bedste underholdning
Med Telmore Play giver vi dig timevis af underholdning lige ved hånden. Uanset om du bedst kan lide at lytte, se eller læse så har vi en pakke der passer til dig og din familie.
Læs om Telmore Play
Written by the company
Contact info
Gullandsstræde 2, 2 sal. , 4000, Roskilde, Denmark
- 70218900
- trustpilot@telmore.dk
- www.telmore.dk
3.9
Great
62K reviews
Asks customers to review
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why i receive this
why i receive this
i did not received anything frm telmore
28 August 2026
Unprompted review
super service
18 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Website and app servers down
Switched to Telmore because of a Samsung Buds offer. I couldn't get the Telmore eSIM until my Lebara number transfer was completed, so I had to wait several days. As soon as my Lebara SIM was deactivated, Telmore's app and website went into maintenance, leaving me with no way to download my eSIM.
There’s no information on how long the maintenance will last, so I'm now stuck without a working SIM and unable to properly use my phone outside Wi-Fi. Very frustrating experience.
20 August 2026
Unprompted review
Reply from Telmore
Hi Usama,
Thank you for sharing your experience with us.
I can completely understand if this has been a frustrating start as a new customer, especially if you were expecting the transition to go smoothly and instead found yourself unable to access your eSIM when your number transfer was completed 📱
I can also understand if it has been inconvenient to be left without access to mobile services outside of Wi-Fi while waiting for access to the app and website.
It is naturally important to us that our customers can get started with their subscriptions as smoothly as possible, and I am sorry to read if that has not been your experience 💙
Therefore, I would really like to look into this further for you 🔍
I have sent you a message via Trustpilot 📩. Please feel free to provide the requested information so we can take a closer look at the matter together.
Best regards,
Oliver
Great experience
I did not know about Telmore. I was with Telenor for many years and thought their service and offers were the best in Denmark, but Telmore is far superior. I’m glad I switched.
12 August 2026
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
9 August 2026
Horrible costumer service
You will experience problems if you require costumer service to help you with slightly more complicated problems. I tried for 2 weeks now, to talk to customer service but I always end up in an endless loop with a chat robot, that is unable to solve the problem and is unable to connect me to an actual person. My problem is still unsolved, and i dont know what to do. If I call them on the phone, I just get a message that they are busy and the call is disconnected. It is honestly completely unacceptable, I am a new costumer and I have been unable to use the service I signed up for.
I would like to add that I wrote to the email provided in the comments below, and have still not received an answer. Not sure what options I have now.
10 August 2026
Unprompted review
Reply from Telmore
Hi Karsten
Thank you for sharing your experience with us.
I can completely understand if it has been frustrating when you have been trying to get help with your issue for an extended period of time, and you feel that you have not been able to reach the assistance you were looking for.
I can also understand if it has been disappointing as a new customer if the service has not lived up to the expectations you had when signing up with us.
It is naturally important to us that our customers are able to get help when they need it, and I am sorry to read if that has not been your experience 💙
Please feel free to contact us at trustpilot@telmore.dk 📧 and refer to your Trustpilot review. We would be happy to take a closer look at your case and see how we can help.
Thank you for taking the time to share your feedback with us. We truly appreciate it and will take it on board.
Best regards,
Oliver
Very irresponsible unprofessional and bad company
I had problems with my 3 numbers and telmore tried to solve it by giving us temporary numbers.
Now they messed it up again.
They took more than one month to fix the issue. Now they stopped the temporary numbers and messed it up again. They setup call forwarding to temporary numbers but didn’t remove it when original numbers are fixed. Now we are not getting any calls when someone calls us.
Talked to customer service and he said the temporary numbers will be removed and everything will work.
Ordered 3 phones with abonnments and only receive two.
I have been communicating with Josefine and has been sending multiple emails to her and got no response.
Very irresponsible, unprofessional and useless company and support.
There is a list of complaints and above is some of them.
Now regretting why i moved to telmore.
9 August 2026
Unprompted review
Reply from Telmore
Hi Qaisar
Thank you for sharing your experience with us.
I can completely understand if this has been a frustrating experience, especially if you have experienced multiple issues affecting several phone numbers and have had to contact us repeatedly in an effort to get them resolved.
I can also understand if it has been disappointing when the outcome has not matched the expectations you had when choosing to move your subscriptions to Telmore. This is particularly true when it involves important services such as calls, call forwarding, and the delivery of ordered devices 📱
At the same time, I am sorry to read that you feel you have not received the follow-up you expected regarding your case.
As your review describes a specific course of events involving multiple subscriptions, temporary numbers, call forwarding, and device delivery, I would very much like to have the matter investigated further 🔍
I have therefore sent you a message via Trustpilot 📩. Please feel free to reply with the requested information so we can take a closer look at your case.
Thank you for taking the time to share your feedback with us. We take it seriously and appreciate you bringing it to our attention 💙
Best regards,
Oliver
I switched to telmore so i can use data…
I switched to telmore so i can use data sharing to my smart watch but this function doesn’t really work or more precisely it is impossible to set it up. Even after several contacts with customer service, the most information i got is that they know about it and cannot fix it and that i should ‘just keep trying’. Obviously it never worked. Furthermore on several occasions i got 40+ e-mails at once from telmore asking to share my opinion on contacts with them. they are also almost two times more expensive than their competitors. In general even though the signal is fine most of the time (could be better/stronger) I am unhappy with the price to quality ratio and many issues I have faced with Telmore
4 August 2026
Unprompted review
Reply from Telmore
Hi Petra
I can completely understand if it has been disappointing to choose Telmore with the expectation of being able to use data sharing on your smartwatch, only to find that it has not worked as expected ⌚📱
I can also understand if it has been frustrating to contact our customer service several times without receiving the clarification or solution you were hoping for.
At the same time, I am sorry to read that you feel our communication and services have not lived up to your expectations, and that you do not feel the overall value matches what you are looking for as a customer.
If you would like us to take a closer look at the issue with data sharing on your smartwatch, you are very welcome to contact us at trustpilot@telmore.dk 📧. We would be happy to investigate the matter further.
Thank you for taking the time to share your feedback. We truly appreciate it and will take it on board 💙
Best regards,
Oliver
Thank you the service was great kindly people to help their customer and talk to them nicely and give us advice and I am very happy with it 💯I'm very please . What I bought are very good quality👌
My Experience was good because they way I see it was very nice they know how welcome people and how to present and tell you how it wark and care to help their customer by giving good advice and the service was great kindly people I'm very please💯 I myself I will recommend to other people and my friends to by their thing in our shop power because I myself all the time I bought my things in power shop are very nice and good quality👌 and other thing is they are very patient people and good I myself I thank you special who help me yesterday JOSEF
30 July 2026
I ordered a sim on 19-07 and today is…
I ordered a sim on 19-07 and today is 25-07 and still I did not received it. Poor service.
19 July 2026
Reply from Telmore
Hi Achala
Thank you for sharing your experience – although I’m truly sorry to hear that you are still waiting for your SIM card 😔
I completely understand how frustrating it must feel to be waiting several days after placing your order, especially when you are expecting to be able to use your new subscription. This is not the experience we want to give our customers, and I’m sorry that the delivery has not gone as expected 💙
There can be different reasons why a SIM card is delayed, but we would of course like to look into your specific case and find out what has happened.
I have already sent you a direct email, so we can investigate the situation and help you get your SIM card sorted as quickly as possible 🔍
Best Telmore regards
Josefine W.
Amazing
Amazing, we spoke a lot of minutes, I understood everything and I solved a lot ^^.
Ty, team.
Mvh. Sorin- Valentin Stnc
23 July 2026
Super glad for 5 G dækning mange tak…
Super glad for 5 G dækning mange tak mvh Jakob Thomas Mygind
9 July 2026
I just wanted to change the portable…
I just wanted to change the portable date and reached out to customer care from App. This simple request is not even addressed. In the name of cost savings, they takeoff the basic customer service also.
2 July 2026
Reply from Telmore
Hi Thanga
I’m sorry to read about your experience and that you were left with the feeling that your request was not handled in the way you expected 😔
We always want it to be easy and straightforward to get help when you need it, and your feedback is important to us as it helps us understand where we can improve our customer experience.
I can fortunately see that the requested change has been completed💙
If there is anything else we can help with, or if there is the slightest issue that still needs to be looked into, you are very welcome to send us an email at trustpilot@telmore.dk. Then we will be happy to take a closer look and help you further.
Best Telmore regards
Josefine W.
I changed my mobile abo to be able to…
I changed my mobile abo to be able to use the eSIM for my Apple Watch, which is advertised for. The feature however, is not proven to work 100% and the service granted to support the users is not sufficient nor does it provide us a proper explanation or resolution. What I remember the most from my many many conversations with the customer service is this sentence: "You just have to try every day till it works!". And speaking af about many conversations: I got 5 calls from Telmore when I signed up. Each kept making excuses for the other one, and since no one could explain to me what is the issue was, I am not sure what they were validating and trying to fix (internally).
My time is valuable and I do not want to change a whole lot of settings on my phone and the watch every day, just to get to the same error E V E R Y D A Y!
Although this is not the core service or feature of the provider, it might be a big deal for someone who's moving their mobile phone subscription to Telmore for this feature.
I joined the Facebook Telmore to Telmore-community, but also here I don't get a clear response to whether this will ever work and why it's not working.
So I moved to 3.dk, and within 24 hours (no kidding), I am online with my Apple Watch. Yay!
1 July 2026
Unprompted review
Reply from Telmore
Hi Rikke
I can fully understand your disappointment, especially if you specifically changed your subscription to use the Apple Watch eSIM feature, and instead were met with repeated failed attempts, unclear explanations and a feeling of not getting a consistent answer from our support. That’s simply not the experience we want anyone to have 💙
It also sounds like the communication you received along the way has been confusing and inconsistent, which I completely understand would make the situation even more frustrating.
Even though this hasn’t worked out as intended, I’m glad to hear that you’ve found a solution that works for your Apple Watch in the end 🙏
If you ever want us to take a closer look at what went wrong in your case, you’re very welcome to reach out to us at trustpilot@telmore.dk 📩 – we’ll make sure it gets properly reviewed.
Thanks again for your feedback and for giving us the opportunity to improve.
Best regards
Josefine W.
Very bad because iam trabling with…
Very bad because iam trabling with this sim I means this company 2 days with out internet and phone call
20 June 2026
Reply from Telmore
Hi Nirajan
I'm really sorry if you've been without internet and the ability to make phone calls for the past two days. I completely understand how frustrating that must be, and it's certainly not the experience we want you to have with us 😕📱
I've already sent you a direct email, and I hope you'll reply so we can take a closer look at what's causing the issue and help you get everything working again 🤝✨
Kind regards,
Josefine W.
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