123 Reg Reviews 

I would like to make a formal complaint regarding the lack of support I have received with my SSL installation.

I followed your instructions to install the SSL, but I received an error and have been unable to resolve it. Instead of helping me troubleshoot the issue, I was simply told that SSL installation is a paid service.

I understand that installation may be chargeable, but I believe I should at least receive reasonable technical guidance when following your instructions results in an error.

I have been a customer for many years, and last year your team helped me with a similar issue. I am very disappointed with the customer service I have received this time.

Please escalate this complaint to management and provide me with appropriate assistance.

My website was first hosted by a tiny company. Whenever I needed tech support, I spoke to the owner. Over the years, that small company has been taken over by bigger and bigger beasts with increasingly weird names, so that I am now served by 123 Reg, one of the very biggest. I have to say that, although my business is tiny and the income I must generate for 123 very small, I have always been able to access friendly, patient and effective support professionals online. My biggest reservation is that communication from 123 is infrequent and clunky. They don't tell you what they're doing, and if they do, it is in language I don't understand. (I am probably not their target customer, the Head of IT for a large business - but I *am* a customer, through no choice of my own.) They need to promote one of their support staff to Head of Customer Comms and start communicating with their customers more actively, with regular updates about their business and particularly their products and services.

Very easy to register a domain and very helpful with any issues linked to setting up the website, Would highly recommend.

Their prices creep up but service is downgraded. My email system was migrated to a new platform which won't work on my phone. I complained and their reply after waiting almost 2 hours was that I needed give them a verification code before they would help. They wanted to send it to the email I was complaining I couldn't access.
Other features such as blocking spam senders have been removed unless I pay to "upgrade" my account, i.e. pay to reinstate the features I already had and have paid for before the so called upgrade.
Customer service started with a reply from a bot that simply said repeat what I have just tried when I found the email was inaccessible on a phone. Did it read the enquiry at all? No!
I've been a 123reg customer for 20years and after the slow degradation of services tied to ever increasing inflation of their prices and poor support this will be my last year with them. I've had enough and there are better providers out there.
Well done 123reg, you have annoyed me enough that I'll save money and hassle by finally jumping to a better provider.

Agent was very courtous and helpful as always

They get you to change your password, then email outgoing server fails. Tell you to rest your password and you get locked out.
Not enough people available to answer the phone.
Chat system is not much better, three attempts to say I need to reset my password
I am now locked out for up to 48 hours while they verify me due to having changed my password again!
all this as a result of them transfer to Titan at the weekend.
They were excellent 8/9 years ago but not any longer
As a business user this is not acceptable

5 stars for Valentine in customer support. I had a fairly complicated email hosting problem involving cPanel, DNS changes and several mailboxes. Valentine was patient, knowledgeable and extremely helpful. She identified and corrected a configuration problem from an earlier support conversation, helped me get all of the mailboxes sending and receiving again, and took the time to understand the wider issue rather than simply closing the chat.

She also logged my concerns as a formal complaint and came up with a very fair solution regarding my existing hosting. Throughout the conversation she was friendly, clear and thorough. Excellent support from Valentine and very much appreciated.

We’ve been trying to migrate my Microsoft 365 business email to 123 Reg for 5 days now. It’s still not working. We’ve spoken to so many different people from the frontline support team but no solution and very few updates or responses. You can’t even talk to the advanced suppor team. 5 days is a very a long time to be without a functioning email address when you run your own business. After going round and round in circles I finally raised a complaint yesterday morning. I have not even had a response yet! Do not migrate your email to them unless you want to shoot yourself in the foot!

Support were able to quickly help me with what I needed to do to set up my FTP client after my site was migrated to another server. They quickly resolved when the FTP login stalled and soon fixed it.

I cannot speak for others whom gave less favourable reviews. I value my security and have no hesitation in trusting 123.reg. I am a complete novice. Nonetheless, within minutes, I was guided and reassured. I would recommend 123.reg implicitly.

Absolute rip off company. do not use them. SCAMMERS

I needed help to recover some files this morning after I'd made a slight error updating my site. Backup download wasn't working but a 123 agent stepped in and saved my bacon. Very happy with the support service, maybe not so enthusiastic about the restore failure. Still a happy customer though.

Needed some help forwarding a website, the online AI chat was helpful and when it couldn't resolve the problem it put me onto Jack. I had to step away before being connected to Jack, but the chat system stayed open and I was able to pick up exactly where I left off. Jack was very helpful and quickly resolved the query.

Marian was great. She got to the root of the problem of my PHP issue quickly and kept me informed. 5 Star performance ;-)

I purchased a new domain for email purposes but couldn't get the verification to work. It turned out to be a space in the text file somewhere. Anyway, Christian on the chat at 123 Reg resolved my issue and got everything checked through my Addy.io account, and I am all set to go. Fantastic level of customer support, greatly appreciated.

If you want frustration, headaches, incomprehensible emails full of jargon and instructions which do not work, constant changing your packages and making you worry you have to back every thing up in case they lose your emails, poor website navigation, poor help , no support tickets anymore...etc..etc then 123Reg are for you! Or, for your own improved health, choose a different web hosting partner because 123Reg are a nightmare to deal with.

123 reg has been one of those 'in the background but indispensible' services for many years... they provide easy to use domain registration services, and when there are any issues or queries (hardly ever!) they are prompt and concise in giving suggestions or taking action.

I've used 123-Reg for maybe twenty years - that might be a wrong number, but it's a long time. They've always been a reliable, reasonably priced domain provider with rock-solid management systems. Today, for the first time in ages, I needed to make a support call. Oh, God, no, it's a chat bot. They've gone to the dark side!

The bot asked a few sensible questions, but identified within a minute or so that human involvement was needed. A minute late I was chatting to Robert, and a very few minutes after that, he'd fixed the problem.

Shop around and you might find a cheaper domain provider. I doubt very much if you'll find a better one though. I prefer the no-risk route.

My email, that i've used for years, suddenly froze on all my devices and wouldn't re-log in again - they said that they couldn't offer any support and they could only help if I paid another lump (large) a year. I am now going to move away from 123, this has consumed so much time to try and sort out and they refused point blank to offer any advice on why it wasn't working. I was using it on an i phone and a mac - standard issue. My trust in them has now dropped off a cliff and I will move my website and email to another provider. They wouldn't even trouble shoot the problem.

denied cashback on a £300 order, CROOKS! Avoid