IONOS | ionos.co.uk Reviews 

Somewhere in Germany, a company called IONOS has apparently developed a revolutionary business model. It involves employing enough customer service representatives to launch a spacecraft while simultaneously lacking the technology to refund a customer a few hundred dollars.

Eleven different representatives with eleven different solutions that didn’t work

In the end I was trying to point out that they overcharged me and that they sent the receipt to an email that they did not host.

Weeks later after sending the threads from their representatives to Paypal the authorized payment method, Paypal sided with me. They could clearly see an error that 11 reps an countless hours on the phone couldn’t resolve.

Do yourself a favor and make sure you host has not become so sure of themselves that they assume they are never wrong. Find humble host.

Was kept on hold for almost 45mins just to say there is no update on my complaint then kept on hold when I asked for a manager there was no manager available but I can get you my supervisor on hold again for another half hour, then she says I apologise for the hold how can I help you and now I have to repeat myself whyyyyyy then again awwwhhh I’m soooo sorrrryyyyyy to here that bla bla blaaa but we will get back to you with an update so I ask again do you have a ticket or reference number for me again JUST A BIG NOOOOOOOO I don’t know who is training such folks who allows them to take call before fully trained 8 days I have been chasing them ultimately I hope they will look into it now that I have posted good review they deserve

Trying to close my IONOS account and obtain the credit due is a total nightmare. The customer advisor I have communicated with is extremely unhelpful and just doesn't listen. I asked for the companies complaints procedure three times in writing by email, he totally ignored my request. My previous opinion of IONOS was positive, but no longer. I have recently sold my company and stopped work, out of all the many companies and organisations I have dealt with regarding closing the company accounts, IONOS has been and continues to be the worst ever. For this reason I would be unable to recommend IONOS to any prospective customer.

Elaine helped me update some DNS details on our domain. She talked me through these over the phone with great patience and understanding.... i am not a tech expert by any means so she did a great job.

It was a clear guide through and very easy to follow the rep was very patient.

Thank god I was able to speak to a person, I would not of been able to understand what I was doing. All set up now after talking to Joshua thank you so much

Mohammed was incredibly thorough helping me sort through all the email issues I was having. He tested every email and only finished the call once he had checked everything worked ok. I was so impressed and came off the phone reassured that my account was in safe hands.

always helpful. speedy. technically knowledgeable

Speedy resolution courteous and approachable. It was great that I could share my screen and Mo could help me fix the issue - in fact he had to fix the issue your end but he kept me in the loop and it was solved very quickly. thank you

Very helpful, kind and tolerant of my ignorance.

I was called back straight away and helped ensure I took all the right steps and didn't cancel a plan I wanted to keep. Very Helpful!

Whenever I had to contact customer service, they were polite, understood the issue and resolved it quickly and without hesitation.

Fast effective resolution to my issue. I couldn't change my contact email address as I no longer had access to that account. IONOS support team changed this for me.

I wrote a review "Simply the Worst" on the 24th Oct referring to very poor resolution of an access problem using the IOS app which had been going on for over 10 days. Well here we are 10 days further down the line, still no resolution, very poor communication and the same excuse on numerous occasions "we have escalated your issue to the back office" I have asked for contact details for supervisors etc which have been ignored. Avoid these people at all costs. I am wasting so much time.

Having been with them for 10years, I am finding lately the email is often not working. Their official IONOS status page shows email goes between operational and technical issues. This has been ongoing for about a week, on and off throughout the day. It causes a big disruption to the smooth running of my business when email is down. Particularly as it is worse at the beginning of the day around 9-10am, UK time.

I was informed I had a credit note and requested a refund, and that refund was processed immediately. Communication was conducted with their chat feature, which referred me to a live agent quite quickly, and my request was facilitated. Very pleased

Very helpful, and useful technical support. Thank you 😊

Having been a customer of IONOS for more than 15 years, I am continually impressed by the level of care, understanding, and customer service they provide.

They have supported me through the good times and helped me through the challenging ones, always demonstrating professionalism and a genuine willingness to help. Their team has been fantastic, consistently available at the end of the phone, ready to listen, understand the issue, and most importantly, work quickly to find a solution.

In a world where customer service often feels impersonal, IONOS stands out for its commitment to its customers. Nothing ever seems too much trouble, and their support team always goes the extra mile to get things sorted as quickly and efficiently as possible.

Thank you to everyone at IONOS for your continued support over the years. It's a big reason why I've remained a loyal customer for so long.

Everything, very knowledgeable customer services, and clear and precise.

Very quick response as usual.
Very helpful and polite staff.
Solved my problem...