The order received was not quite 100% but the customer service was outstanding; Gabriella and the others I had correspondence with were very helpful in getting the issue resolved.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer service is amazing! Amelia helped me with my query and I appreciated her prompt replies and understanding regarding my issue. I love their returns policy where you donate your shoes and t... See more
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Not only are the products of a premium quality I also experience unmatched worldclass customer service. Quick, supportive and convenient for me as a customer. Furthermore I really like the way they ha... See more
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I’ve been really impressed with both the quality of the clogs and the brand’s customer support. The quality is excellent and stands up to well-known brands, without the inflated price tag. When I had... See more
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4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Amazing company
Amazing company to deal with and an amazing product. Gabrielle was so lovely and kept me updated . Her customer service was top rate. Would have no hesitation in recommending this company.
5 September 2026
Unprompted review
Excellent and prompt customer service.
Excellent and prompt customer service.
Lucy in customer service has been excellent in assisting me with my order.
I had a bit of trouble online and emailed and got a very quick and helpful response.
Can’t wait to get my clogs and socks now, will update with additional on comfort/quality etc once they come
5 September 2026
Unprompted review
I am thoroughly and entirely impressed…
I am thoroughly and entirely impressed with the customer service of QOMFORT
I received a clog which was sized to small, so I reached out to customer service and they immediately helped me out. I provided them with proof that I donated it. And they, within hours had my correct size on order. This is customer service on steroids. Gabrielle is wonderful! This is olde school customer service.
I so far am a converted Birk. 😉
JZ
5 September 2026
Unprompted review
The clogs i ordered were too narrow for…
The clogs i ordered were too narrow for my broad feet. I took them to Goodwill and photographed e handing them 2 a volunteer. Within 6 hours Riley had possessed my credit
5 September 2026
Unprompted review
Just AWESOME from being to final…
Just AWESOME from being to final delivery! Did my exchange and they were super quick! Such a great company! I’ll be helping support through telling people about this company!!
Cheers from Canada
5 September 2026
Unprompted review
Got blisters
Got blisters (weird places like on top of my big toe). Customer service weren't particularly helpful, said it can happen, wear socks. Been wearing similar Berks for a decade without issue, always have atleast one pair on the go so was hoping for cheaper alternative but I guess not. Back to Berks!
29 August 2026
Unprompted review
Faultless customer service!
Faultless customer service!
I ordered 2 pairs of clogs and unfortunately they were a little small. The clogs themselves were excellent quality. I’d found them while searching for Birkenstocks and I’m so glad I did. Such a good quality and good value product.
Despite having a 12h time difference the customer service was so quick and helpful. I initially spoke to Julie who told me all about their donation programme for exchanges.
So I donated my initial clogs to Bernardo’s charity. And then spoke to Mila who arranged me a bigger size in both pairs to be sent out free of charge.
The whole process was so seamless and friendly. I can’t wait for my clogs to arrive and will certainly recommend Qomfort.
5 September 2026
Unprompted review
Reply from Qomfort Co.
Hi Sophie,
Thank you so much for this incredible 5-star review! I’m so glad you found us while looking for an alternative to Birkenstocks and that you were pleasantly surprised by the quality and value of the clogs.
It’s also lovely to hear that the 12-hour time difference didn’t get in the way of getting quick and helpful support. I really appreciate you mentioning Julie and Mila. Thank you for donating your original pairs to Bernardo’s charity, knowing they’ll go to someone who can use them is exactly why we love offering exchanges this way.
I’m so happy the whole process felt seamless and friendly, and I hope your new clogs arrive soon and fit perfectly! Thank you again for recommending Qomfort and for supporting our little Aussie-based brand.
Best,
Danielle at Qomfort Co.
Co-Founder & Director
Qomfort made it easy to get the new size
Charlotte was after it. Easiest return/exchange I’ve ever made. Thank you all for your help.
5 September 2026
Unprompted review
Reply from Qomfort Co.
Hi Jon,
Thank you so much for your lovely 5-star review! I’m really glad to hear Charlotte was able to make the return and exchange so easy for you.
We always want the process to feel as simple and stress-free as possible, so hearing that it was the easiest return/exchange you’ve ever made genuinely means a lot to us. I’ll be sure to pass your kind words on to Charlotte too.
Thanks again for your support and for taking the time to share this with us.
Best,
Danielle at Qomfort Co.
Co-Founder & Director
Product refund
The socks i ordered and received were really nice. However they were the wrong size.
Qomfort reacted immediately and customer service agent Charlotte got back with me to arrange a refund.
I appreciate the fast resolve and can only recommend this company for it's product and customer service.
Thank you again, Charlotte!
Angie Adlerz
4 September 2026
Unprompted review
Reply from Qomfort Co.
Hi Angie,
Thank you so much for your lovely 5-star review! I’m really glad to hear you liked the socks and that we were able to sort out the sizing issue quickly for you.
It means a lot to hear that Charlotte was able to make the refund process so easy and that you felt the issue was resolved promptly. I’ll definitely pass your kind words on to Charlotte, she’ll be so happy to know her help made a difference.
Thank you again for recommending Qomfort and for taking the time to share your experience with us. We really appreciate your support!
Best,
Danielle at Qomfort Co.
Co-Founder & Director
There was a confusion on the sizes I…
There was a confusion on the sizes I ordered so both shoes ordered were big for us. I reached out to Qomfort help and explained my situation and they were able to help me get the correct size. I didn’t have to return the wrong size but I was informed to donate them. I did donate the shoes to Goodwill and got my receipt. I sent qomfort a copy of the receipt and a picture of me putting them in the box at Goodwill. They sent me an email confirming my new order with the correct size. I appreciate how fast they got back to me and resolved the issue.
5 September 2026
Unprompted review
Reply from Qomfort Co.
Hi Gladys,
Thank you so much for your lovely 5-star review! I’m really glad we were able to help sort out the sizing confusion and get the correct sizes arranged for you so quickly.
I also really appreciate you taking the time to donate both pairs to Goodwill and send through the donation proof. That’s exactly what makes our donation-based exchange programme so special, the shoes get a chance to help someone else instead of being sent back and potentially going to waste.
It’s wonderful to hear that you were happy with how quickly we responded and resolved everything for you. Thank you again for your patience, your kindness and for supporting our little Aussie-based brand!
Best,
Danielle at Qomfort Co.
Co-Founder & Director
Waiting for the socks still but wanted…
Waiting for the socks still but wanted to call out their exceptional customer service. Super responsive and charlotte was incredible helpful
5 September 2026
Unprompted review
Reply from Qomfort Co.
Hi Alyssa,
Thank you so much for taking the time to leave us a 5-star review, especially while you’re still waiting for your socks to arrive! We’re really happy to hear that the customer service has already made such a positive impression.
It means a lot to hear that you found us super responsive, and I’ll definitely pass your lovely feedback on to Charlotte. She’ll be so happy to know how helpful you found her.
We hope your socks arrive with you very soon and that you love them just as much. Thanks again for supporting our little Aussie-based brand!
Best,
Danielle at Qomfort Co.
Co-Founder & Director
I found August to be very helpful and …
I found August to be very helpful and responsive to my queries. A credit to the company!
5 September 2026
Unprompted review
Reply from Qomfort Co.
Hi Gregory,
Thank you so much for your lovely 5-star review! It really means a lot to hear that August was so helpful and responsive with your queries.
We’re lucky to have people like August on the team who genuinely care about making sure our customers feel supported. I’ll definitely pass your kind words on to August, they’ll be so appreciated.
Thank you again for taking the time to share this and for supporting our little Aussie-based brand.
Best,
Danielle at Qomfort Co.
Co-Founder & Director
Shoes felt super comfortable and great…
Shoes felt super comfortable and great quality but unfortunately did not quite fit my feet just right. Julie with customer support was excellent to deal with and I was able to pass these sandals on to someone who will love them. Will definitely recommend and try this company again!
5 September 2026
Unprompted review
Reply from Qomfort Co.
Hi Jeff,
Thank you so much for your lovely 5-star review! I’m really glad to hear you found the sandals comfortable and were impressed with the quality, even though unfortunately the fit wasn’t quite right for your feet.
It’s wonderful to hear that Julie was excellent to deal with and that you were able to pass the sandals on to someone who can enjoy them. That’s exactly what we hope for with our donation-based returns, so it really means a lot that you were happy to be part of it.
Thank you again for recommending us and for giving Qomfort another try in the future - we’d love to have you back!
Best,
Danielle at Qomfort Co.
Co-Founder & Director
I would highly recommend!
I would highly recommend!
High quality product.
Amazing costumer support.
5 September 2026
Unprompted review
Reply from Qomfort Co.
Hi Kirsty,
Thank you so much for your lovely 5-star review! We’re so happy to hear you’re pleased with the quality of the product and had such a positive experience with our customer support.
We put a lot of care into both our products and making sure our customers feel looked after, so your kind words really mean a lot to us. Thank you again for the recommendation and for supporting our little Aussie-based brand!
Best,
Danielle at Qomfort Co.
Co-Founder & Director
Quality product, quality service
These clogs are one of the best clothing purchases I have made in years. Ideal for wearing round the house on wooden floors. Comfortable, stay warm, are sturdy. I'm so impressed.
The first pair I received turned out to be a bit too small - I requested an exchange and was introduced to Qomfort's brilliant scheme for taking unwanted clogs to a local charity store instead of posting them back. Once I'd sent photo evidence, the replacement clogs were sent out. The charity shop was delighted, and so was I. Throughout, customer service was clear, accurate and timely. This is how all small companies should interact with their customers.
31 August 2026
Unprompted review
Reply from Qomfort Co.
Hi there,
Thank you so much for this wonderful 5-star review! It honestly made our day to hear that your clogs have become one of your best purchases in years. Knowing they’re keeping your feet warm and comfortable around the house while still being sturdy enough for everyday wear is exactly what we love to hear.
I’m also so glad the exchange process worked out so well for you. The fact that your local charity shop was delighted to receive the original pair makes it even more special, it’s a lovely outcome when the clogs can find a new home instead of being sent back.
Thank you as well for your kind words about our customer service. We’re a small business, so hearing that our communication felt clear, accurate and timely really means a lot to the whole team. Thank you for supporting our little Aussie-based brand!
Best,
Danielle at Qomfort Co.
Co-Founder & Director
Hassel free return and re-order
Hassel free return and re-order. Positive experience all around. Why can’t every company be this easy 😏
5 September 2026
Unprompted review
Reply from Qomfort Co.
Hi Tina,
Thank you so much for your lovely 5-star review! I’m really glad to hear the return and re-order process was completely hassle-free and that you had such a positive experience from start to finish.
“Why can’t every company be this easy?”, we’ll happily take that as a huge compliment! We put a lot of thought into making things as simple as possible for our customers, so it really means a lot to know we got it right for you.
Thanks again for your kind words and for supporting our little Aussie-based brand. We’re so grateful to have you with us!
Best,
Danielle at Qomfort Co.
Co-Founder & Director
Charlotte was amazing
Charlotte was amazing, extremely efficient and quick in resolving my issue. The donation system is wonderful
5 September 2026
Unprompted review
Reply from Qomfort Co.
Hi Abril,
Thank you so much for your lovely 5-star review! I’m really glad to hear Charlotte was able to resolve your issue so quickly and efficiently. I’ll definitely pass your kind words on to her, she’ll be so happy to know how much you appreciated her help.
We’re also so happy that you loved our donation system. Being able to give unwanted pairs a new home while making the exchange process easier for our customers is something we really care about, so it means a lot to hear that it stood out to you.
Thank you again for your support and for taking the time to share your experience with us!
Best,
Danielle at Qomfort Co.
Co-Founder & Director
Brilliant Customer Service!
Ordered clogs from Qomfort but when they arrived they were a little snug for my let’s be honest chunky feet! Email sent, return process activated, it really was that simple. The clogs were beautiful, really soft suede and I desperately wanted them to fit. I chose the charity option, and gave them to cancer research. Pinged over a copy of my receipt, and the refund was sorted within 24 hours. Brilliant customer service, emails replied to really quickly too.
13 August 2026
Unprompted review
Reply from Qomfort Co.
Hi Sam,
Thank you so much for such a lovely 5-star review!
We’re so glad the return process was easy and that we could get everything sorted quickly for you. It’s also wonderful to hear that you chose to donate the clogs to Cancer Research - even though they didn’t quite fit, it’s lovely knowing they’ve gone to a good cause. 💛
We really appreciate your kind words about our customer service and hope we can find the perfect fit for you next time!
Best,
Danielle at Qomfort Co.
Co-Founder & Director
Personalised assistance
It felt like a really personalised experience talking to Gabriella about how I could change my clogs to a smaller size. I love that you can donate them as an option to support your local charity and I'm looking forward to getting my new clogs soon.
26 August 2026
Unprompted review
Reply from Qomfort Co.
Hi Lynn,
Thank you so much for your lovely 5-star review!
We’re so happy to hear that Gabriella made the process feel personalised and easy for you. It’s also wonderful to know you appreciate our charity donation option, we hope your new clogs arrive soon and are the perfect fit! 💛
Best,
Danielle at Qomfort Co.
Co-Founder & Director
Customer service at Qomfort has been…
Customer service at Qomfort has been second to none! Especially with the helpful MILA! She was rapid to respond to all of my emails and extremely helpful when the clogs that arrived were too small. They’ve sent out a replacement free of charge!
4 September 2026
Unprompted review
Reply from Qomfort Co.
Hi Alex,
Thank you so much for your amazing 5-star review!
We’re thrilled to hear that Mila was so quick and helpful throughout the process and made getting a replacement easy. We hope your new clogs arrive soon and are the perfect fit this time! 💛
Best,
Danielle at Qomfort Co.
Co-Founder & Director
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