Pulse Charge Reviews 

336
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 331 reviews, reviewers had a great experience with this company. Customers genuinely love the fast delivery service and find the portable power banks extremely easy and convenient to use around the home or office. Consumers frequently mention that the items arrive quickly and are neatly packaged, making them wonderful presents for family members and friends. The minority of people were dissatisfied with certain charging accessories, noting that connection parts broke quickly or that specific devices charged very slowly. Some reviewers also reported ongoing problems with magnetic compatibility, mentioning that chargers failed to hold phones securely or required purchasing additional adapter rings.

What people talk about most

Product

People report ambiguous experiences with product, as feedback regarding these charging items varies widely... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers praise the superior... See more

User experience

Users describe positive interactions with user experience, highlighting how easy the products are to set up... See more

Value for money

Reviewers highlight ambiguous aspects of value for money with this product. While many consumers consider the... See more

Delivery service

Clients share positive opinions on delivery service, noting that shipping is consistently speedy and prompt.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Regretting having bought 2 of these as we can’t charge the phones without having to remove our protector covers. This is NOT IDEAL as we now have the risk of dropping our phone and damaging them. Wast... See more

Rated 5 out of 5 stars

I have purchased many products from Pulse, including the duo pack 20,000mah power banks, magnetic wireless chargers, cables etc and found everything to be superior quality and exactly as advertised. T... See more

Rated 5 out of 5 stars

Great Product. Delivered within 3 days... Purchased duo halo pack they are fantastic. Handy for the bedroom or actually anywhere. The only lil thing is the tiny charging blue lights on the top are... See more

Rated 5 out of 5 stars

I am always using a note book just incase technology fails. I bought the twin pack one for me one for my Daughter. I love the design. The two options of charging either mag or via the lead which is i... See more


Company details

  1. Cell Phone Accessory Store
  2. Battery Store
  3. Cell Phone Store
  4. Electronics Company
  5. Electronics Store

Written by the company

Pulse is a family-run business based in Queensland, Australia. With over 30 years of industry experience, we work with the best Teams of engineers and product innovators to create on-trend devices, that not only perform but also look great at the same time. Our story began with the launch of Gravity, our popular cord-free portable charger. Seen on TV regularly, Gravity is what lead to the creation of Pulse and the brand you know today. We focus on providing innovative and premium products to keep you powered anytime, anywhere. Whether you need a cord-free portable charger on-the-go, high-speed charging cables, travel chargers, or charging devices for your office, we have you covered!


Contact info

3.9

Great

TrustScore 4 out of 5

336 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(336)

329 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This company did everything well

This company did everything well with my dealings with them. Accurate advice, accurate pricing, excellent communication, and appropriate follow-up.

20 August 2026
Unprompted review
Pulse Charge logo

Reply from Pulse Charge

Great to hear! Thanks so much

Rated 1 out of 5 stars

Rubbish products

Got the Apollo charger it was useless, had phone ond watch on charging and after 30 minutes the phone had only charged 1% and watch didn’t charge at all and the actual unit got very hot. Rubbish products and I have found exact same products that Pulse Charge sell way cheaper that work perfectly elsewhere. RIP OFF DON’T WASTE YOUR MONEY.

14 May 2026
Unprompted review
Pulse Charge logo

Reply from Pulse Charge

Hi Karen,

Thank you for your feedback, however, this issue was resolved. There was clearly a fault with the unit or a compatibility issue with your phone, case or power supply.

You have since returned the charger and we have refunded you in full. This is hardly a 1 star experience.

Cheers.

Rated 5 out of 5 stars

I needed a carry bag for my iPad

I needed a carry bag for my iPad, etc that didn’t weigh heavy. I purchased the Voyager Carry bag and I’m so delighted. It has plenty of safety pockets you could easily put a passport and phone etc in then a large pocket lined for lap tops, etc.
It is made from very sturdy material, has a handle so it can be carried or a longer strap to wear it over your shoulder. Well down Pulse Charge.

7 August 2026
Unprompted review
Rated 2 out of 5 stars

bought a charger for the first time…

bought a charger for the first time used it 4 times however on the fourth time the charging pin broke off. We are older people and care for all our equipment. Sent an enquiry re what occurred and was told the charging pin is tested and has no warranty to fix it very disappointed $99 down the drain. Shocking response on my behalf. No grandkids or others touched the charger placed carefuly into my new phone and the same after removing the charger from my new phone. I dont like giving negative reviews at all but this is unfair response.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Best Quality, Good Colours

I have purchased many products from Pulse, including the duo pack 20,000mah power banks, magnetic wireless chargers, cables etc and found everything to be superior quality and exactly as advertised. They are very easy to use and work 100% of the time. Love some of the colours too.

11 August 2026
Unprompted review
Rated 1 out of 5 stars

your infinity lux is shit wont fully…

your infinity lux is shit wont fully charge phone once

19 August 2026
Unprompted review
Pulse Charge logo

Reply from Pulse Charge

Hi Dennis,

If that is the case, then there is likely a fault with the charger. We've not received any request for assistance from you and would appreciate you replying to our email.

Regards,

The Pulse Team

Rated 4 out of 5 stars

Excellent Customer Service

Unfortunately, I had to return our 4 in 1 phone chargers due to a few being faulty but the Customer Service & correspondence was excellent from start to finish. They happily accepted the return and refunded me in full.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Great company

This company is great. I ordered the wrong product & they were so accommodating in helping swap it. Communication is great & customer service friendly & helpful ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Title: Happy client


Title: Happy client
Product: Duo Pack - Infinity Luxe Magnetic Wireless Chargers
Review: Great charging product. Bought duo for myself and my son. No cords to plug into the phone makes for easier charging. Very happy.
Rating: 5 Stars

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Super fast charging with all of my…

Super fast charging with all of my devices, this product honestly is the best portable charging device on the market. I was sceptical due to all of the advertisements on TV, but it is fantastic. Very happy with this purchase and I highly recommend it to others

7 August 2026
Unprompted review
Rated 5 out of 5 stars

An Excellent Buy

I couldn't find my wallet a few weeks ago and went into panic mode. This spurred me into action and I ordered 2 cards and 2 tags. So easy to set up on my iphone and now I have peace of mind with a card in my wallet and a tag on my keys. Set up the other two for my wife.

3 August 2026
Unprompted review
Rated 1 out of 5 stars

I knew they were lying as they…

I knew they were lying as they advertised.

I have a Samsung s24 ultra.

Couldn't charge with case and the "magnet" would have trouble sucking the skin off an already peeled grape

The maintenance of 12% with a steel ring overheated the phone

Worth about -.25c

8 August 2026
Unprompted review
Pulse Charge logo

Reply from Pulse Charge

Hello

Thanks so much for reaching out. I'm sorry to hear you're having trouble with your wireless Pulse Charger. Usually, this comes down to how your phone magnetically aligns with the charger.

Does your phone have built-in magnets?

Currently, the only phones with built-in magnetic (MagSafe or Qi2) technology that don't require a special case are the Apple iPhone 12 or newer (excluding SE and 16e) and the Google Pixel 10.

The Solution: You likely just need a compatible case

If you have a different phone model, or if you are using a standard phone case, your phone won't stick to the charger properly. Without proper magnetic alignment, the phone may overheat, charge inconsistently, or fail to charge at all.

The good news is that you can easily fix this by putting a MagSafe or Magnetic Qi-compatible case on your phone. You can find these at almost any shopping centre phone store or at online marketplaces like Amazon or eBay.

Does your phone support wireless charging at all?

If you want to double-check that your phone actually has wireless charging capability inside it, you can search for your exact phone model on GSM Arena.

Scroll down to the "Battery" section, and it will tell you if it supports "Wireless" charging.

You can also check our Compatibility list under the related product for more info.

Please let me know if you have any questions or if you'd like me to help you check your specific phone model. You can contact us via our Help Centre at https://www.pulsecharge.com.au/pages/help-centre

Kind regards,

The Pulse Team

Rated 5 out of 5 stars

Delivery in 3 days...

Great Product. Delivered within 3 days...
Purchased duo halo pack they are fantastic. Handy for the bedroom or actually anywhere. The only lil thing is the tiny charging blue lights on the top are super bright and a lil annoying at night if you want to charge your phone on Tilt which i like so you can easily tap the screen and see it. However if you flat top charge it covers light.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I ordered the family pack of mini tags, they arrived promptly. Were very easy to install onto my phone less than 2 mins each one. Perfect size and have many uses.
Very happy Qld customer.

1 August 2026
Unprompted review

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