ProTech IT Solutions Reviews 

Excellent service from Team ProTech.

I purchased two refurbished Dell Latitude 5420 laptops for my children’s school use. The laptops arrived quickly, were well packed, and matched the advertised specifications.

After delivery, I found that the battery health on both units was lower than what had been confirmed before purchase. I contacted ProTech with the battery reports and supporting screenshots, and they responded quickly, professionally, and without making the process difficult.

They acknowledged the issue and provided a fair partial refund so I could arrange replacement batteries while keeping the laptops.

Problems can happen with refurbished devices, but what matters is how a business responds. ProTech handled the situation promptly and fairly, and I was very happy with the final outcome.

Five-star service and customer support.

I’ve purchased 3 laptops from ProTech in the last 14 months, I recommend them to everyone I know in the market. Excellent Laptops, Knowledgeable & Quick Service & Quick shipping! even up to the Far North!

Fais has been amazing I dealt with the company over Christmas for a pc for my son and they delivered, they called to tell me the one I ordered wasn’t up to their standards and wouldn’t send it so gave me an upgrade instead. Then it arrived just in time for Christmas. I then emailed at the start of April on the hunt for a pc for my daughter. Again Fais and the team were fantastic knew I had specific specs I wanted. When I found one that was in stock it was over my budget however I was offered it with a discount to hopefully be able to get it, unfortunately I couldn’t do split payment with the discount so Fais came up with another solution which I was more then happy to do even though it ment paying the full price. Fais was amazing and I wanted to only purchase through him. So even with all my back and forth and not being certain Fais never made me feel bad and was perfect. If I needed another pc I’d definitely be coming back to ProTech IT Solutions! Thank you again Fais it was a pleasure

The laptop I ordered was exactly as described and works great. The only thing is i didn't realize the laptop had cash convertors stickers on the laptop and charger.

Sent Password locked laptop
I had to reinstall Windows

I have used ProTech IT Solutions a few times now and each and every time the guys have gone over and above to make sure my every need is met. I will not be shopping anywhere else for my IT needs. 100% recommend

I had initially purchased a Lenovo ThinkPad t14s laptop from Protech IT Solutions for about $800. The following day I had a call from them saying that all they had left of the t14s' were B-grade models and they weren't particularly happy selling them due to aesthetic damage. I was offered two alternatives or a refund, and took one of the alternatives, which ended up being more expensive than my original purchase, at no cost to myself. I just wanna commend these guys for fantastic, prompt communication, a helpful attitude, and for helping me find a suitable option when my original choice was unavailable! This is the sort of business that I will absolutely come back to in the future.

I had a very good experience buying a laptop from Protech. In fact it’s my second time. The customer service was excellent and price very reasonable. Great work Faizal. Well done. Will definitely recommend for all computer users.

Great price and products

We have always shopped here...they look after us every time

The help and cooperation were amazing. They configured it exactly as needed...

I bought Surface Studio from Pro Tech 30 Jun and Delivered on 2 July.

Initially the laptop having the software setup issues, (maybe new to Surface Latip Model) we have highlighted the issue to the Pro Tech, they are responded fast, esponsive and managed resolve our setup issues.

Appreciate and Thanks Pro Tech.

Quick and good prices! definitely recommend

Really happy with the purchases I made from here, got an iPad and a laptop for work and they work really well ! Would recommend anyone to get their devices from here

Fass and his team team have consistently provided safe and friendly service with products that are great value. I’m a happy customer! 😇

I recently purchased two Apple MacBooks for my daughters from ProTech IT, and the entire experience was smooth and stress-free. The staff were knowledgeable, patient, and genuinely helpful in guiding me to the right models for their needs.

They offered competitive pricing, and the service felt very personal — not something you always get when buying tech. The MacBooks were ready to go and my daughters couldn’t be happier.

They also gave me cash for my old laptops to use towards the new laptops!

Highly recommend ProTech IT for anyone looking for quality products and exceptional customer care. Will definitely be back!

Great communication and resolved any questions I had in a timely manner

Always willing to help with what we need and find solutions that work for us

These guys are every bit as good as the reviews say. I wouldn't hesitate to recommend them. They're easy to deal with, promptly reply to queries and go out of their way to ensure you're satisfied with your purchase.

I had a fantastic experience with ProTech IT Solutions! Their team is highly professional, responsive, and knowledgeable. They provide reliable IT support and go above and beyond to ensure smooth operations. Highly recommended for businesses looking for quality IT solutions!