I explicitely re-scheduled a delivery for the day after my return from my summer vacation using the Link in the Planzer delivery advise. Now i received notice that my delivery has been deposited two d... See more
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Avoid this company if you want your packages delivered on time and without stress. My parcel was stuck in the Planzer warehouse for an entire week. When they finally delivered it to the pickup poin... See more
Company replied
After having many bad experiences in the past year with Planzer its seems they have finally got their act together, parcels recently have aways arrived on the day that it was expected. Thanks
Company replied
Package left on steps just off public road instead of being put into my post box by main door 20 meters away.
Company replied
Company details
Contact info
Lerzenstrasse 14, 8953, Dietikon, Switzerland
- 044 744 64 64
- kommunikation@planzer.ch
- planzer.ch
2.3
Poor
3K reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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I explicitely re-scheduled a delivery…
I explicitely re-scheduled a delivery for the day after my return from my summer vacation using the Link in the Planzer delivery advise. Now i received notice that my delivery has been deposited two days earlier than i requested (and was confirmed) in front of my door. Ready to be picked up - by anyone except me. Feels like a joke if you can reschedule delivery, only to see the company then ignores this and risks a stolen parcel instead. Very poor customer experience! next time i will try to avoid Planzer as this was not the forst poor experience with unmet deadlines that the company themselves proposed...
22 July 2026
Unprompted review
Absolutely surreal experience with Planzer.
After three failed delivery attempts and several automated emails, I tried to redirect the parcel to a pickup point. The platform allowed me to make that change, but it was clearly never taken into account.
I then called customer service and was told that, because the parcel required a signature, it was impossible to change the delivery address or have it delivered to a pickup point. When I explained that, under those conditions, I would simply never be able to receive the parcel because I work during delivery hours, I was essentially told that it would just be sent back to Galaxus.
No solution was offered, no flexibility whatsoever, and the platform apparently allows customers to request delivery changes that cannot actually be applied. On top of that, the customer service response was particularly dismissive.
A delivery company’s job should be to help customers receive their parcels, not simply tell them that nothing can be done.
20 July 2026
Unprompted review
Reply from Planzer Transport AG
Dear Emmanuel,
We regret that we were unable to show you the quality of our service and would like to look into the circumstances.
Could you send your delivery information to social@planzer.ch so that we can check it and get back to you directly? It is very important for us to do this so that we can learn from what has happened and improve.
Many thanks in advance.
Best regards,
Your Planzer Transport team
Terrible experience
Avoid this company if you want your packages delivered on time and without stress.
My parcel was stuck in the Planzer warehouse for an entire week. When they finally delivered it to the pickup point, they failed to provide a pickup code, leaving me unable to collect it.
Their customer service is non-existent. The phone number does not work at all, forcing me to send multiple emails. Instead of helping, they just offered endless excuses. To make matters worse, they messed up but are now asking me to contact various third parties to resolve the issue. They are the ones accountable, yet they refuse to take responsibility.
14 July 2026
Unprompted review
Reply from Planzer Transport AG
Dear I K,
We are sorry that your delivery was delayed. This is not the service that we aim to provide.
We want to investigate what didn’t work properly in your case so that we can learn from it. We need further information to do this and would be very grateful if you could send your tracking number to social@planzer.ch.
Thank you very much for giving us this opportunity.
Best regards,
Your Planzer Paket team
Honestly they have no coordination
Honestly they have no coordination. My package was at the pick up, but I couldn’t take it with me, because when I called they said it was still at their warehouse. I didn’t receive any QR code to pick it up either.
Also customer service is terrible, I waited almost an hour for them to pick up the phone and at the end they couldn’t help me at all. Wasted my time.
13 July 2026
Unprompted review
Reply from Planzer Transport AG
Dear Christine Angela D.,
We regret that we were unable to show you the quality of our service and would like to look into the circumstances.
Could you send your delivery information to social@planzer.ch so that we can check it and get back to you directly? It is very important for us to do this so that we can learn from what has happened and improve.
Many thanks in advance.
Best regards,
Your Planzer Paket team
Awful delivery service
Awful delivery service! Every time they have some problem and just FAIL to delivery in time. Like 3 days delay is OK for them, in 1 day delivery service...
27 June 2026
Unprompted review
Reply from Planzer Transport AG
Dear Igor
We understand your frustration regarding delayed deliveries and appreciate you taking the time to share your experience. While we cannot comment on the specifics of a single shipment here, delays can sometimes occur due to factors such as traffic or route disruptions, temporary capacity constraints, or issues with address details and access. We realise that a service advertised as one-day delivery must meet expectations and that any delay is inconvenient.
To help us investigate and provide a concrete response, please send the tracking or shipment number to social@planzer.ch. Once we receive it we will review the case and respond promptly.
Thank you for bringing this to our attention. We take such feedback seriously and aim to improve our service.
Kind regards
Team Planzer Transport
A Masterclass in Incompetence and Negligence
Planzer managed to exceed all my expectations... Unfortunately, only in terms of sheer incompetence, ignorance, and a total lack of accountability.
The item in question was an air conditioning unit, ordered specifically well in advance from Interdiscount to prepare for the summer heat. Instead of a routine delivery, I experienced a complete operational failure at every level:
- False Promises: Failed to deliver on the original date due to a supposed "system failure," but explicitly promised delivery for the next day.
- Repeated No-Shows: Failed to arrive the following morning. The hotline assured me it would be delivered that afternoon; it was not, and no communication was provided.
- Zero Follow-Through: Customer service promised to investigate the issue and call me back. They never did.
- Ignored Correspondence: I reached out via email and have received absolutely no response for over a week.
- Ignored the Retailer: Planzer completely failed to respond to inquiries from the sender (Interdiscount) regarding the missing package.
- Hotline Runaround: I was transferred internally between three different departments. None of them wanted to take ownership or action, and a promised internal callback never materialized.
To sum it up: this company is an absolute and utter disgrace to professional logistics. Their total lack of communication and complete operational chaos is unacceptable. Given the nature of the time-sensitive item and their gross negligence, Planzer should frankly be liable for damages.
I strongly advise avoiding this carrier at all costs.
21 June 2026
Unprompted review
Reply from Planzer Transport AG
Good day
Thank you for taking the time to share your experience and for detailing the issues you encountered. We understand how important a timely and reliable delivery is for a time-sensitive item such as an air conditioning unit, and we appreciate you bringing this matter to our attention.
While we cannot comment on the specifics of the operational steps in this public reply, we take reports of poor communication and missed deliveries seriously. To allow us to investigate this case thoroughly and provide you with a clear update, please send the shipment or order number to social@planzer.ch. Once we have that information we will review the file and aim to provide a prompt response.
We regret that your experience did not meet expectations and thank you for giving us the opportunity to investigate and address the situation.
Kind regards
Team Planzer Transport
THE WORST DELIVERY SERVICE I’VE EVER…
THE WORST DELIVERY SERVICE I’VE EVER USED!!! Every single time I have to deal with them things are delayed, left in unsafe places or mishandled. They never let you know when the package is there, sometimes not even when you have to sign, they don’t ring and just leave. And don’t get me started on their customer series… I paid extra to get my package at a certain time after it failed to do so the first time… and it did not… then they had me on the phone waiting for a person to pick up for 30 minutes! Just for some woman who had no interest in helping to say “just send an email to get the money back and the package will come when it comes”! That’s absurd!! I will never again use them or do any sort of business with anyone who uses them *ahm galaxus ahm*
10 June 2026
Unprompted review
Reply from Planzer Transport AG
Dear Tomas Bachiller,
We regret that we were unable to show you the quality of our service and would like to look into the circumstances. As well, we apologize for the long waiting time you experienced on the phone.
Could you send your delivery information to social@planzer.ch so that we can check it and get back to you directly?
It is very important for us to do this so that we can learn from what has happened and improve.
Many thanks in advance.
Best regards,
Your Planzer team
I still want my package already 2 weeks…
I still want my package already 2 weeks in zurich! From digitech they send it back and send again, now no connection with that post, any help and apologies! It was very important item for me, but I just lose time and so stressed!!! Worst company!
21 May 2026
Unprompted review
Reply from Planzer Transport AG
Dear Anna Kolpakova
We understand how stressful and inconvenient a delayed delivery of an important item can be and appreciate you taking the time to let us know. We would like to assist and clarify the situation.
Please send the shipment or tracking number to social@planzer.ch so we can look into the case. Once we have that information we will review the delivery attempts and communication with the local postal partner and get back to you promptly with our findings and next steps.
Thank you for bringing this to our attention; we will investigate and respond as soon as possible.
Kind regards
Team Planzer Transport
Driver recorded the shipment as delivered and took it himself because damaged - this is theft
The driver rang the gate bell, placed the package on the premises, and took a photograph of it. Shortly thereafter, I came out of the house and spoke directly with him. The driver asked me about the contents of the package and, upon inspecting it, determined that the contents—consisting entirely of glass items—were clearly damaged. This was readily apparent both from the condition of the packaging and from the unmistakable sound of broken glass coming from inside the parcel.
The driver then informed me that he would personally take care of the matter relating to the damaged goods and draft a report. He subsequently took the package back and took it in his van.
The package was therefore never delivered to me, nor was it ever left in my possession. Despite this, the driver recorded the delivery with picture. This is theft. I expect clarification and compensation. Extremely unprofessional and unacceptable. Customer service is not escalating this - this is extremely disappointing. The entire sequence of events was witnessed by three independent individuals, including the property's porter, a friend working in the garden, and a neighbour. All three witnesses are able to confirm both the temporary placement of the package and its subsequent removal by the driver.
2 June 2026
Unprompted review
Reply from Planzer Transport AG
Dear Barbara
Thank you for bringing this matter to our attention. We understand that the situation you describe is upsetting and we appreciate the detailed information and the names of witnesses you provided. We take reports involving potentially damaged or missing parcels very seriously.
We have already been in direct contact with you and were able to clarify the circumstances. Our driver picked up the damaged shipment to immediately initiate the necessary procedures so that you can receive a replacement or another suitable solution as quickly as possible.
If you have any further questions or other concerns regarding our processes, please feel free to contact us at social@planzer.ch.
Thank you again for your report and the constructive dialogue. This helps us greatly in further optimizing our service.
Kind regards
Team Planzer Transport
How do you call yourself a delivery service...
How do you call yourself a delivery service if you fail to deliver within your specified timeframe EVERY SINGLE TIME? Not to mention, when the packages are being delivered there's always SOME issue that they think of. Why in god's name does Galaxus still use this poor excuse of a shipping company..? Swiss post is right there...
1 June 2026
Unprompted review
Reply from Planzer Transport AG
Hello Francisco Renateli,
Thank you for sharing your feedback. We are sorry to hear that you have repeatedly experienced delays and issues with the delivery of your shipments.
We understand how frustrating it is when announced delivery timeframes are not met and when problems occur repeatedly during the delivery process. We also recognize that these experiences can lead to a loss of confidence in our service.
We would like the opportunity to review your experience in more detail. Please send us the shipment information and tracking number to social@planzer.ch so that we can investigate the matter internally.
We sincerely apologize for the inconvenience caused and appreciate you taking the time to share your concerns.
Kind regards,
Your Planzer Team
Worst courier of Switzerland IMHO
Something might be wrong on my side, but Planzer randomly loses my packages (delivered, but nowhere to be found).
They say nobody is at home (my wife doesn't work!) and their contact form on their website doesn't work, so you can't contact them to complain.
I can't understand how they are still in business.
27 May 2026
Unprompted review
Reply from Planzer Transport AG
Good day
Thank you for sharing your experience. We understand how upsetting it is when a parcel cannot be found and when contacting us appears difficult. We take such reports seriously and want to help clarify the situation.
There can be several neutral reasons why a delivery appears as “delivered” while you cannot locate the parcel — for example scanning or routing discrepancies, a parcel left at an alternative safe place, or delivery to a neighbour. While we cannot comment on the specific case here, we will investigate every report we receive and aim to provide a clear answer.
Please send the tracking number and any relevant details to social@planzer.ch. Once we have the tracking information we will review the delivery record and get back to you promptly.
We also appreciate your note about the website contact form and will pass this feedback on for review so contacting us becomes easier.
Kind regards
Team Planzer Transport
They are the worst delivery people
They are the worst delivery people. They leave the packages on the road. Too lazy to walk a few steps up and place the parcel on the right door step.
23 May 2026
Unprompted review
Reply from Planzer Transport AG
Dear Stephanie Dawson
Thank you for sharing your experience. We understand how frustrating it is when a delivery does not meet your expectations and we appreciate you bringing this to our attention. While we cannot comment on the specifics of this case here, common reasons parcels may be left in certain locations include limited parking, blocked access, or attempts to place the item in a safe and visible spot for collection.
We would like to review the matter and offer possible alternatives such as setting delivery preferences, specifying a preferred drop-off location, or arranging a re-delivery where feasible. Please send the shipment number to social@planzer.ch so that we can investigate your case and respond to you as soon as possible.
Kind regards
Team Planzer Transport
Company is centered around theft
First time a shipment was marked "undeliverable" while I sat in the flat waiting, then the package was marked "delivered" the next day but package nowhere to be found. I tried again and this time the package just never showed up. Shame on me for even trying.
If you reach out to Planzer they will say, kid you not, they don't know where the package went. They don't know! It has a tracking number, presumably loaded onto a truck, and then... don't know! It's gone!
My major regret is that I am not in on this theft grift. Seems highly lucrative, stealing as a business model.
15 May 2026
Unprompted review
Not delivering my product
Planzer Transport AG is a disgrace to Switzerland. Two times they lied to me about delivering my product. Two times they don't send any communications for why they did not show up on the agreed upon date. When reaching out, they said "sorry we will deliver it today", which of course was a lie again.
I cannot believe that reputable companies like Galaxus would collaborate with Planzer instead of Swiss Post.
Do yourself a favor and stop ordering from companies that utilize Planzer - you will never receive your product(s).
6 May 2026
Unprompted review
Reply from Planzer Transport AG
Dear Mr Och
We understand your frustration regarding missed deliveries and unclear communication. Thank you for bringing this to our attention.
While we cannot comment on the specific circumstances in this public reply, there are a few neutral reasons why a planned delivery can be delayed or reported as attempted (for example operational scheduling changes, address clarification needs or contact difficulties). We take such reports seriously and wish to resolve the matter for you.
You have already been able to contact us directly, allowing us to review and address your case on an individual basis. We will get back to you as soon as possible regarding the steps we have taken and appreciate your continued patience and understanding. If you have any further questions or concerns, please feel free to contact us at social@planzer.ch.
Thank you for your feedback; it helps us improve our service.
Kind regards
Team Planzer Transport
thank you ,i wish you the bests in life
24 April 2026
Unprompted review
Reply from Planzer Transport AG
Dear Rexhep
We thank you warmly for your kind words and your good wishes. We appreciate you taking the time to leave feedback and wish you all the best as well. If you need our support with any future transport matter, we are happy to help.
Warm regards
Team Planzer Transport
Reply from Planzer Transport AG
Dear Olivia,
Thank you for the great feedback. We appreciate this very much and are pleased that you are happy with our service.
Best regards,
Your Planzer team
Delayed, delayed, delayed
Ordered on Monday, item due Wednesday, still no updates whatsoever on where it is or when it will be delivered (Friday). Constant delays with delivery, with no updates on where my item (a TV!) is. I try ringing customer service which gives an option for English (press 4), only to get through to an agent who speaks no English nor French. Only German or Italian, in Switzerland!
When I did a previous day get through to an agent, she said she'd call me back, which never happened.
Absolutely abysmal delivery times, no where near what is advertised, and the customer service is non-existent. Trying for days to find out the most basic of information, the worst delivery service I have experienced in Switzerland.
17 April 2026
Unprompted review
Reply from Planzer Transport AG
Dear Lydia
We are very sorry to hear about the delays with your TV delivery and the poor experience you had reaching our customer service team. We understand how frustrating it is to wait without clear updates and to encounter language barriers when seeking help.
Please send your tracking or order number to social@planzer.ch so we can review the case in detail. Once we have those details we will investigate the status of your shipment and get back to you as quickly as possible. We will also pass on your feedback about the phone service and the missed follow‑up to the relevant teams to help prevent this happening again.
Thank you for bringing this to our attention and giving us the opportunity to resolve it.
Best regards
Team Planzer
Absolutely terrible tracking system
Absolutely terrible tracking system. Unreliable and always with delays on delivery. How Galaxus still gives them 10-25% of their parcels is completely beyond me.
8 April 2026
Unprompted review
Reply from Planzer Transport AG
Dear Marco,
We regret that we were unable to show you the quality of our service and would like to look into the circumstances.
Could you send your delivery information to social@planzer.ch so that we can check it and get back to you directly? It is very important for us to do this so that we can learn from what has happened and improve.
Many thanks in advance.
Best regards,
Your Planzer team
Package of frozen ravioli not delivered - No news
Package of frozen ravioli not delivered. Was first told on the phone (on a Friday), it was not scanned but would be delivered on Monday. I said in writing not acceptable as food would be spoiled. Got in writing it was "miscelleanous merchandise". Told them in writing they could check their customer, they only make and ship frozen perishables. Got an answer I was writing to the wrong department but they did not give me any link or indication to where I should be writing. No more news (it is not the first time I have delayed or not delivered packages from then, the worst is customer service : not entitled to help, poor training)
20 March 2026
Unprompted review
Reply from Planzer Transport AG
Dear Elle
Thank you for letting us know about the missed delivery of your frozen ravioli and for describing the difficulties you encountered with our service. We are very sorry that our customer service did not give you clear guidance. This is not the experience we want for our customers, especially for perishable goods.
To help us investigate and resolve this matter quickly, please send your tracking number to social@planzer.ch. After we receive the information, we will review the case in detail and come back to you as soon as possible with our findings and next steps.
We appreciate your patience and the feedback about repeated delays and service shortcomings; it helps us improve. Again, our sincere apologies for the inconvenience.
Kind regards
Team Planzer
Terrible
Terrible, terrible, terrible - delays, lies, missing items, items stolen, and now to have them not abandon your parcel in the street - you have to pay them! The utter gal and cheek of it - this is the worst company ever.
18 March 2026
Unprompted review
Reply from Planzer Transport AG
Hi Matthew
We are very sorry to hear about this experience and understand how upsetting delays, missing or stolen items, and unclear charges are for you. This falls far short of the service we strive to provide and we appreciate you bringing it to our attention.
To allow us to investigate the matter thoroughly, please send your shipment number to social@planzer.ch. After we receive the details we will review the case in depth and get back to you as quickly as possible with our findings and the next steps.
Thank you for your patience and for giving us the opportunity to make this right
Best regards
Team Planzer
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