Matthew Wilson

Terrible, terrible, terrible - delays, lies, missing items, items stolen, and now to have them not abandon your parcel in the street - you have to pay them! The utter gal and cheek of it - this is the worst company ever.

Great idea for a wedding list that is not a waste of tat and house items no one wants or will use (save for the fondu set...)

I sent my fan for repair and was told it was not repairable - that bit was fine - then nothing....I contacted Dyson three times (I had to call them/write to them - they did not contact me). Every time I contact them, I get the same answer - our administration team will contact you, please wait 5-7 days...

Over a month later, and hearing this three times - still no solution and my fan which cost over CHF 600 is missing and I have no fan in the summer heat of 30 degrees plus. I feel sorry for the people who answer the phone or have to put up with all the angry customers (just read them here in this review group - all with the same "customer experience" - i.e., nothing, just terrible service,

How Dyson can expect to retain its customers with the management of its service department being totally inept and useless, I will never know - avoid buying a dyson at all costs - the price does not reflect a trustworthy company you can rely on if there are problems, you may as well buy a cheap fan and throw it away when it breaks - Dyson are terrible at looking after their customers

And you know what they say - one happy customer tells 1o others. But one unhappy (angry now...) customer will tell 100. Please be reassured I will make it a life mission to tell hundred of thousands wherever I go....shame on you Dyson - James will find this difficult reading knowing how proud and practical minded a man he is.