I K

Avoid this company if you want your packages delivered on time and without stress.
My parcel was stuck in the Planzer warehouse for an entire week. When they finally delivered it to the pickup point, they failed to provide a pickup code, leaving me unable to collect it.
Their customer service is non-existent. The phone number does not work at all, forcing me to send multiple emails. Instead of helping, they just offered endless excuses. To make matters worse, they messed up but are now asking me to contact various third parties to resolve the issue. They are the ones accountable, yet they refuse to take responsibility.

The waiting time to receive an order is extremely long, around two weeks.

Customer service is also very slow when replying to messages, which already makes the experience frustrating.

However, the worst part is the return and refund process. On the website, they state that refunds are processed within up to 14 days after the return arrives at the warehouse. Unfortunately, this is not true. You have to constantly chase them to get your money back, and they always come up with excuses, such as delays from Swiss logistics.

This is unacceptable because Swiss Post usually delivers returns from one day to another. Instead of taking responsibility for their own internal delays, they put the blame on the customer. Very disappointing experience overall.

I have been using Mucho Mobile for almost 4 years. Before 2026, I had no problems at all and the service worked fine. However, since the beginning of 2026, there have been constant issues.

The main problem is that I cannot receive calls, even though I can make outgoing calls without any issue. Almost every week there is either a signal outage or the mobile internet stops working for several hours. This is extremely frustrating and unreliable.

I own a phone that is fully compatible with VoLTE. The manufacturer clearly states that it supports VoLTE, the VoLTE settings are active on my device, and I can clearly see the VoLTE icon from Mucho Mobile as well as from my second provider, which works perfectly fine. Despite this, customer service keeps insisting that my phone is not compatible. It seems they believe they know better than the phone manufacturer and the actual device settings.

Contacting customer service is another major issue. It is impossible to send emails with attachments because their system blocks them. Calling customer support is also pointless, as no one answers the phone.

After checking online reviews, I can see that many other customers are experiencing the same problems. This clearly suggests that the issue lies with Mucho Mobile’s service, not with individual users’ devices.

If this situation is not resolved soon, I will change my mobile provider as soon as I am finally able to contact them.

Unfortunately, the service quality has seriously declined!!!