First time trying to take a photo for a renewal of driving licence. Photo taken by my cousin, which I then downloaded onto my mobile. Went on line to complete renewal application form and when it c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use, and a really useful app that finally made it easy for me to start sorting my driving license back out. The guarantee gives you confidence that the photos will be accepted, which takes a... See more
Company replied
This was one of the easiest and most straightforward processes ever. Uploaded a photo from the comfort of my home, paid a little extra for human verification, and additional edits were made within one... See more
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Excellent service directly from their website. This is my second time using this service. First time was for a passport renewal, second was for a visa. Online reviews were quick and complete. After re... See more
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Company details
Written by the company
Welcome to PhotoAiD, where precision meets convenience in passport photos. As a distinguished provider of passport photo services, we at PhotoAiD take pride in our deep expertise and established authority in this specialized domain. Our journey in perfecting passport photos has led us to develop an exceptionally user-friendly platform that caters to your every need. Whether you’re looking for a passport photo, a visa picture, or any other official document image, we ensure each photo adheres to specific country regulations. Our expansive understanding of global passport photo requirements sets us apart and assures you of a product that meets official standards. What truly defines us at PhotoAiD is our commitment to quality and detail. Our service is bolstered by advanced technology, ensuring each photo is not only compliant but also of superior quality. Our dedicated team, with its rich experience in photography and official documentation, works tirelessly to provide a seamless and efficient experience. From automated sizing and background removal to expert checks, we leave no stone unturned in delivering the perfect passport photo. We understand the importance of getting it right the first time. That's why we offer detailed guides, practical tips, and responsive customer support to assist you at every step. Our mission is to simplify the process of obtaining a passport photo, making it a stress-free and straightforward experience for you. Trust PhotoAid for your passport photo needs and join the ranks of our satisfied customers who have experienced the best in class service. With PhotoAid, rest assured, you are choosing a service that is synonymous with reliability, accuracy, and convenience!
Contact info
4.7
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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The best thing is that you can retake…
The best thing is that you can retake your photo as much as you need to get a picture where you look as required. I found photos taken in a booth were terrible for me.
5 September 2026
Unprompted review
A fast and efficient service and good…
A fast and efficient service and good value for money.
3 September 2026
My passport photo was not accepted and…
My passport photo was not accepted and i had to make another photo.
3 September 2026
really easy to use
really easy to use - a huge relief that the photo we got back is 100% compatible after PhotoAid did their bit. Thanks
3 September 2026
Unprompted review
Excellent service
Excellent service. Convenient. No waiting to get the right photos at a Photo Booth. Very helpful and easy to order. Have used several times and very happy. Thanks PhotoAiD.
2 September 2026
Lady at the passport counter said it is…
Lady at the passport counter said it is not good enough.
1 September 2026
Reply from PhotoAiD
Please send us additional information so that we can effectively resolve the issue. We regularly work with government offices to ensure the highest quality of photos and their compliance with requirements. We did not receive any contact details in your review, so please contact us via email at: help@photoaid.com
THE CONCEPT OF THIS APP IS ABSOLUTELY…
THE CONCEPT OF THIS APP IS ABSOLUTELY SUPERB FOR HAVING THE FREEDOM TO GENERATE YOUR PASSPORT PHOTO HOME BUT IN REALITY YOU CAN'T PRINT IT BECAUSE THERE IS NO OPTION WITH INSIDE THE APP TO ALTER THE PAPER SIZE TO a4 TO THEN PRINT A PHOTOGRAPH AT 35MM'S BY 45 MM, SO YOU NEED A SIX PAPER WHICH IS THEN PRESET IN AN IPHONE SO ULTIMATELY THIS APP DOESN'T WORK i'VE JUST SPENT £20 AND NOT GOT WHAT i NEEDED i'M NOW HAVING TO GO TO THE SUPERMARKET
2 September 2026
Unprompted review
Reply from PhotoAiD
After purchase, we provide a 10×15 cm (4×6 inch) template that you can print yourself at home or at a photo lab. We also offer home delivery of pre-cut photos. Please contact us at help@photoaid.com we’ll be happy to help.
Followed all directions
Followed all directions. Passport photo was rejected with my application, has to PAY again to have another photo done. Refund refused. Do NOT use this Try a company from US
19 June 2026
Unprompted review
Reply from PhotoAiD
Please send us additional information, this will allow us to effectively solve the problem. We regularly cooperate with offices to ensure the highest quality of photos and their compliance with requirements. We are available 24/7 and will help you with your order within a few minutes. We did not receive your email address or order number in the opinion to verify the problem. Please contact us by email: help@photoaid.com
Easy to use simple
1 September 2026
Unprompted review
Awful experience- never received printed photos
Awful experience.
They advertise that your prints will be delivered in 2-3 days. I have been waiting over 10 days for mine at this point. They have said they shipped them twice, but are unable to provide shipping information. Customer service is terrible to communicate with. They reply with the same generic response each time not addressing the issue. DO NOT USE
18 August 2026
Unprompted review
Reply from PhotoAiD
We will verify your order status and the accuracy of the address details. Delivery should take place within 2–3 business days of the order being placed. We did not receive any contact details with your review, so please contact us via email at: help@photoaid.com
The photo have been accepted
The photo have been accepted, but i don't like the shadows on it.
24 August 2026
Reply from PhotoAiD
Thank you for your positive review!
Avoid these Sacmmers
After paying for a passport photo and the extra for an additional check and being informed that it would be acceptable,
Iwas then asked to submit a new photo. The original photo was taken from a my laptop camera and i was told what they had created was acceptable. Complete waste of time and money.
I will be requesting a refund as they are obviously a scam company. I will go to a Photo Booth at Tesco to get the correct photos as the chances are high that any new photos edited by PhotoAID will be rejected by the Passport Office.
If they fail to refund I will raise a chargeback by my bank as they are an AI driven/BOT company acting fraudulently
27 August 2026
Unprompted review
Reply from PhotoAiD
If an expert determines that the photo needs adjustment, please submit a new one to ensure compliance with official requirements. Every photo is verified by an expert 24/7, and corrections are free of charge. Please contact us at: help@photoaid.com.
Much easier than I anticipated and the…
Much easier than I anticipated and the photo was uploaded by the passport office easily.
Thanks.
25 August 2026
Reply from PhotoAiD
Thank you for your positive review!
Driving licence photos.
The app was easy to use, worked very well & took the hassle out of getting a photo that met all the criteria. Very quick from start to finish.
24 August 2026
Reply from PhotoAiD
We are very pleased to see your review! Thank you and we recommend our services for the future.
You DO NOT need to use this company to…
You DO NOT need to use this company to get a passport photo!! You can do it on the government website. There is no need for companies like these to be relevant!! They’re just out to cash in on something you can do yourself. I had the straight taking Paulina telling me quite abruptly she has no intention of refunding my money? Keep it Paulina, I hope people read this and realise your company is something they really don’t need.
Good day
25 August 2026
Unprompted review
Reply from PhotoAiD
PhotoAiD prepares photos in accordance with official requirements. We offer free corrections and expert verification available 24/7, and the entire process can be completed without leaving home. If you have any questions, please contact us at help@photoaid.com; we will be happy to help resolve any issues.
EXCELLENT SERVICE AND FAST
25 August 2026
Reply from PhotoAiD
Thank you for your positive review! We are glad that our service met your expectations. We look forward to helping you again in the future.
It was fast
It was fast, as promised and they seemed to know all the requirements. It even made me look more beautiful within the parameters of passport photos! Definitely recommend
24 August 2026
Reply from PhotoAiD
We are very pleased to see your review! Thank you and we recommend our services for the future.
Simplified document picture taking
Simplified document picture taking. It does everything for you. A small fee and there's no stress.
25 August 2026
Reply from PhotoAiD
Thank you for your positive review!
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