Peachloft Reviews 

323
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Considering 143 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about poor product quality, noting that items often looked cheap, leaked, or failed to work as shown in advertisements. Furthermore, people struggled to get help when orders went wrong, as support emails were routinely ignored and phone lines remained constantly busy. Though some customers faced major difficulties, a few reviewers were happy with the prompt support they received. These individuals pointed out that staff members resolved ordering mistakes quickly and handled refund requests efficiently. Additionally, some people appreciated receiving items that arrived fast and fully met their personal expectations.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While some reviewers reported receiving items... See more

Order

Customers had ambiguous experiences with order processes, reflecting a wide range of outcomes. While a few... See more

Response time

Reviewers express frustration with response times, noting that emails are frequently ignored and phone lines... See more

Customer service

Consumers experience mixed feelings regarding customer service. While many reviewers praise the support team... See more

Quality

Reviewers mention negative feedback about quality, expressing widespread disappointment with poorly made... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Order two (2) of the popular firming sticks. They do offer good movie, but it's still to soon to tell if it will actually firm my skin. My disappointment isn't with the firming sticks themselves it's... See more

Rated 3 out of 5 stars

I was not at all happy with product but the customer service was exemplary. I really wished the product was as great as the customer service. I sent them an email on March 10th expressing my dissati... See more

Company replied

Rated 3 out of 5 stars

Peachloft is such a huge help when someone like me is just beginning - so thank you Peachloft. Appreciated and highly recommend as my first go to source for products.

Company replied

Rated 3 out of 5 stars

Good quality products, very nice customer service. For sure, we will continue our business with this store.

Company replied



Contact info

2.2

Poor

TrustScore 2 out of 5

323 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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2.2

All reviews

(323)

139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If I could give this company a zero I…

If I could give this company a zero I would. Never received the product ( drain cleaner) . nobody ever responded or contacted me regarding this. My tracking number never even worked. All they do is resend me an email stating “ your delivery has arrived”. Yet, it hasn’t!! I’m at my wits end trying to contact an actual person to rectify this. BUYER BEWARE!!

2 September 2026
Unprompted review
Peachloft logo

Reply from Peachloft

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 1 out of 5 stars

DO NOT ORDER, NOR DO ONLINE BUSINESS WITH PEACHLOFT!!!!!!!!!

DO NOT PURCHASE ANYTHING FROM PEACHLOFYT!

FALSE ADVERTISING AT ITS OPTIMUM LEVEL OF DECEPTION!!!

ORDERED AND PAID FOR THE CEILING PROJECTOR THEY ADVISE ON YOUTUBE.

COMPLETE RIP OFF!

I AM POSITIVE THAT COMPANY IS A TOTAL MASTER
OF DECEIT!!!

DO NOT PURCHASE FROM PEACHLOFT!!!!!

ABSOLUTELY NO INTEGRITY!
PURE GREED AND DECEPTION!!!

1 September 2026
Unprompted review
Peachloft logo

Reply from Peachloft

Dear customer,
We've contacted you and issued the refund 4 days ago.Our email address is daijiaying0502@gmail.com


Customer Service Team

Rated 3 out of 5 stars

Very professional with helping me…

Very professional with helping me understanding the different types, I like the quality and the services. I will definitely recommend to others

29 July 2026
Unprompted review
Peachloft logo

Reply from Peachloft

Dear customer,
Thank you for your great review! We’re happy you’re satisfied with our service. Your support means a lot to us, and we hope to serve you again.
Customer Service Team

Rated 1 out of 5 stars

Ordered and the product was delivered…

Ordered and the product was delivered to a city 45 min away from me now no response at all from customer service and the AI assistant says error when I pull up the order number and won't understand my email address to pull up the order. WTH?

13 August 2026
Unprompted review
Peachloft logo

Reply from Peachloft

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 3 out of 5 stars

I am going to give peachloft an A+…

I am going to give peachloft an A+ rating for exquisite quality assurance and exceptional customer service!

4 August 2026
Unprompted review
Peachloft logo

Reply from Peachloft

Dear customer,
Thank you for your great review! We’re happy you’re satisfied with our service. Your support means a lot to us, and we hope to serve you again.
Customer Service Team

Rated 5 out of 5 stars

Great company and they gave great…

Great company and they gave great customer service. Really kind.
Thank you,
Katharine

24 August 2026
Unprompted review
Peachloft logo

Reply from Peachloft

Dear customer,
Thank you so much for taking the time to leave such a wonderful review! We’re really happy to hear that you’re satisfied with our service. Your kind words mean a lot to our team and encourage us to keep doing better. We hope to serve you again soon!
Customer Service Team

Rated 3 out of 5 stars

Good quality products

Good quality products, very nice customer service. For sure, we will continue our business with this store.

7 July 2026
Unprompted review
Peachloft logo

Reply from Peachloft

Dear customer,
Thank you for your great review! We’re happy you’re satisfied with our service. Your support means a lot to us, and we hope to serve you again.
Customer Service Team

Rated 1 out of 5 stars

never arrived; cannot track it

I had such high hopes when ordering from this company, I ordered a collagen skin-plumping balm that I saw advertised on Facebook and elsewhere, that was on August 6, but here we are on August 24, with absolutely no sign of my order, nor is there a working telephone number for this “business,” and they make it unnecessarily complicated to send them an email, I tried twice and finally gave up on sending one, because it just simply doesn’t work, other customers have reported that the company ignores their complaints and doesn’t respond anyway! They did send me an acknowledgement of my order, and eventually a tracking number, which doesn’t tellme anything useful at all , other than when the order cleared customs, so it is totally impossible to find out exactly where my order went, I had to go through my bank to be issued a refund for my missing order, so my advice is stay away unless you have monety to just throw away, which I certainly do not.

6 August 2026
Unprompted review
Peachloft logo

Reply from Peachloft

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at daijiaying0502@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

PDRN Multicollagen Multi balm 5000 And…

PDRN Multicollagen Multi balm 5000 And peptide complex is a total scam. It has zero beneficial properties and does nothing that the ad says it does. Buy some Vaseline for 1.00 and it will likely be the same.

17 August 2026
Unprompted review
Peachloft logo

Reply from Peachloft

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at daijiaying0502@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 3 out of 5 stars

You won't find a cheaper site with the…

You won't find a cheaper site with the amount of stuff for sale. I mean they sell everything. Great job Peachloft.

23 July 2026
Unprompted review
Peachloft logo

Reply from Peachloft

Dear customer,
Thank you for your great review! We’re happy you’re satisfied with our service. Your support means a lot to us, and we hope to serve you again.
Customer Service Team

Rated 1 out of 5 stars

I would rate them a zero if it gave me…

I would rate them a zero if it gave me that option. Their products are very deceiving, they look nothing like what's on the website. They are very cheap!!! But to return them is impossible, I've emailed them 8 times with my order number, I've also called the number that is provided but no one answers the phone. They said if you emailed them someone will answer within 12 hours, that is a lie, and calling is a waste of time. They said you have 14 days to return these products but they don't provide an address or a return label. The only way to get that is someone has to answer to your email. Most merchants gives you 30 days but not them. Peachloft is a scam and they are in business of taking people's money when they know their products are not good and have no intention of giving people their money back.

20 August 2026
Unprompted review
Peachloft logo

Reply from Peachloft

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 3 out of 5 stars

The product has good quality and it was…

The product has good quality and it was shipped very quickly. Very easy to communicate with the seller! So happy with my purchase! Will order again

3 June 2026
Unprompted review
Peachloft logo

Reply from Peachloft

Dear customer,
Thank you for your great review! We’re happy you’re satisfied with our service. Your support means a lot to us, and we hope to serve you again.
Customer Service Team

Rated 3 out of 5 stars

Peachloft is such a huge help when…

Peachloft is such a huge help when someone like me is just beginning - so thank you Peachloft. Appreciated and highly recommend as my first go to source for products.

25 July 2026
Unprompted review
Peachloft logo

Reply from Peachloft

Dear customer,
Thank you for your great review! We’re happy you’re satisfied with our service. Your support means a lot to us, and we hope to serve you again.
Customer Service Team

Rated 1 out of 5 stars

Only got half my order

I ordered a no belt, which has two parts that attach on both sides of your pants. I received only one in the shipment. I tried several times to contact the company only to be ignored. I finally gave up the Peachloft seems to sell all kinds of things. But in my experience, they don’t seem to want to support the products.

A quick update:
I was contacted by the company and given a private email and I sent them my information. They said I would have the other part in 15 days. I said that was fine. I’ve been waiting for months. The reply back was whoops sorry it’s been more than 180 days. Can’t help you. They got my hopes up and then dashed them to the ground.

31 December 2025
Unprompted review
Peachloft logo

Reply from Peachloft

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at daijiaying0502@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 3 out of 5 stars

We are very please with the people we…

We are very please with the people we have been working with. Each time I have questions about a product I am greeted with a friendly and helpful person.

17 June 2026
Unprompted review
Peachloft logo

Reply from Peachloft

Dear customer,
Thank you for your great review! We’re happy you’re satisfied with our service. Your support means a lot to us, and we hope to serve you again.
Customer Service Team

Rated 1 out of 5 stars

Product was NOT AT ALL as advertised

Product was NOT AT ALL as advertised. They must have spent all the money on the You Tube advert because the product is awful. Supposed to be portable moving storage bags...they were 3 flimsy pieces of material with a zipper, not even of dollar store quality. Waste of money, no response from company. I just got duped!

14 August 2026
Unprompted review
Peachloft logo

Reply from Peachloft

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at daijiaying0502@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 5 out of 5 stars

I did recently order a product and as…

I did recently order a product and as there was no communication I did receive the product and when I did leave a review... someone did email me back regarding my concerns and how I was dis satisfied, they offered a full refund and came through on thier promise. Thank you for caring and making it right!

14 August 2026
Unprompted review
Peachloft logo

Reply from Peachloft

Dear customer,
Thank you so much for taking the time to leave such a wonderful review! We’re really happy to hear that you’re satisfied with our service. Your kind words mean a lot to our team and encourage us to keep doing better. We hope to serve you again soon!
Customer Service Team

Rated 5 out of 5 stars

I e-mailed Peachloft right away and…

I e-mailed Peachloft right away and they were able to reply back in an instant. I wasn’t satisfied with my item and they were very nice and reimbursed me. They were very helpful.

12 August 2026
Unprompted review
Peachloft logo

Reply from Peachloft

Dear customer,
Thank you so much for taking the time to leave such a wonderful review! We’re really happy to hear that you’re satisfied with our service. Your kind words mean a lot to our team and encourage us to keep doing better. We hope to serve you again soon!
Customer Service Team

Rated 5 out of 5 stars

Good customer service

I did not care for the product, it did not suit my skin so, emailed support to ask for a refund and this was done very quickly. Durian the customer service representative was most helpful.
All in all, the customer service is excellent.

5 August 2026
Unprompted review
Peachloft logo

Reply from Peachloft

Dear customer,
Thank you so much for taking the time to leave such a wonderful review! We’re really happy to hear that you’re satisfied with our service. Your kind words mean a lot to our team and encourage us to keep doing better. We hope to serve you again soon!
Customer Service Team

Rated 3 out of 5 stars

I love Peachloft

I love Peachloft! Their customers returns with the Peachloft guarantee.

15 July 2026
Unprompted review
Peachloft logo

Reply from Peachloft

Dear customer,
Thank you for your great review! We’re happy you’re satisfied with our service. Your support means a lot to us, and we hope to serve you again.
Customer Service Team

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