PostNL België Reviews 

138,573
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

De tracking is top en perfect geleverd tussen de uren die worden voorgesteld de dag ervoor. Plaatsing als er niemand thuis is. Altijd leuk dezelfde chauffeur terug te zien

Rated 2 out of 5 stars

Last PostNL delivery, the driver just threw our parcel outside his window on the street in front of our house. Didn't care to step out of his vehicle and deliver the parcel properly. He then continu... See more

Rated 5 out of 5 stars

I really meant before was so bad but right now they become more professional and app also work good not lossing , not answering. Right now my package is on time and they are so friendly 🙏🏻

Rated 5 out of 5 stars

The delivery was on time as it has been communicated. The package was taken very good care of! No damages. I love that they communicate on the delivery progress. Well done. Thank you for great service... See more

Company details

  1. Logistics Service
  2. Courier Service
  3. Shipping and Mailing Service

About PostNL België

Written by the company

Wij zijn PostNL, de bezorgers van iedereen

In België zorgen we er met meer dan 600 vaste medewerkers, zo’n 1.300 bezorgers in dienst bij 220 bezorgondernemers en 1.200 PostNL-punten voor dat pakjes snel, gemakkelijk en slim tot bij de mensen geraken.

Heb je inhoudelijke vragen of opmerkingen over de bezorging van je pakket?

We staan voor je klaar op postnl.be/contact

Omwille van privacyoverwegingen reageren we op dit publieke platform niet inhoudelijk op vragen of opmerkingen.

** en français **

En Belgique, tout le monde peut compter sur la livraison de colis par PostNL

Avec nos 600 collaborateurs et collaboratrices permanents, nos 1.300 livreurs employés par 220 entrepreneurs de livraison et nos 1.200 points PostNL, nous veillons à ce que chaque envoi parvienne facilement et efficacement à son destinataire.

Vous avez des questions de fond ou des commentaires sur la livraison de votre colis ?

Nous sommes à votre disposition à l'adresse postnl.be/fr/contact

Pour des raisons de confidentialité, nous ne répondons pas aux questions ou aux commentaires en substance sur cette plateforme publique.

PostNL busje

Contact info

  • www.postnl.be/contact, 2800, Mechelen, Belgium

  • postnl.be

4.0

Great

TrustScore 4 out of 5

139K reviews

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4.0

All reviews

(138,573)

82,808 reviews in the last 12 months

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Rated 1 out of 5 stars

Horrible service

Horrible service. Nothing has been delivered but the status says it is delivered. I am at hope for many days and on that day I was at home but no ring was done, no delivery was done. i have several cameras and I can easily prove that they did not even come to my door. It is a lie from PostNL. Very very very bad service. In the past I had many times deliveries from PostNL and never had problem but this time it is really unexpectedly horrible service and lie

22 July 2026
Rated 2 out of 5 stars

Last PostNL delivery - no respect

Last PostNL delivery, the driver just threw our parcel outside his window on the street in front of our house. Didn't care to step out of his vehicle and deliver the parcel properly. He then continued his way via a prohibited road/walking path driving very fast.

Before we only had nice and smiley PostNL drivers taking good care of our parcels.

22 July 2026
Rated 1 out of 5 stars

Very poor service

Very poor service. They never came to my address and now my package is lost. I was home all day and no one came. Then they delivered my package to some obscure address (not in my neighborhood) and I have no way of finding out if it actually arrived. My money is wasted.

20 July 2026
Rated 1 out of 5 stars

Terrible

Address not valid they say. But it is the same address I use all the time. And instead of sending the package to a Post NL point, they send it back to the sender. This is the reason I switched to Amazon. Terrible service

20 July 2026
Rated 2 out of 5 stars

The delivery person not paying attention to what she is delivering

I was not pleased with the person in charge of my orders. She rang our door and walked away, but when I opened it, I discovered right away that the parcel she left behind did not even bear my name and had a different address. So I managed to get her attention to return and give the mistaken delivery, and she brought me my package.

20 July 2026

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