DPD Belgium Reviews 

Clearly the worst of all delivery services in Belgium. I waited for my parcel at home and towards the end of the announced timeslot I received a message that there was an unsuccessful delivery attempt. During that whole time I've been sitting right behind my entrance door, next to the letterbox. Clearly, there was no delivery attempt at all. And this is already the second time that this happens. Completely unreliable.
Update later on the same day: The package has been delivered. Only a little better, because the message about non-delivery had nevdertheless already been triggered, which meant that I was no longer at home to pick up the package.

I am sitting at home waiting for my DPD parcel for which I specifically paid an extra 3 Euro to have it delivered home and not have to go to pick-up station. And what happens? DPD sends me yet again a notice that I was not home and I can pick it up tomorrow at pick-up station. Consistently bad service!!!

Today a DPD courier came with my parcels which were very heavy.
He refused to deliver them near my front door and instead dropped them on the side of the driveway of my neighbor. They are equipped with a caddy but refused to use it and insisted I pick up the heavy boxes from there. I am physically disabled and therefore dependent on delivery services but this is no way to treat customers. I paid 69,70 € in total for said delivery so the least they can do is deliver it to a manageable distance that won't endanger my health.

Postal guy even didnt try to deliver parcel. Just put notice to postal box "sorry, you werent home, your item would be at pick up point". So I was responsible person, who changed my plands to be at home.. now I need to change my plans to get my delivery at pickup point. shame on you.

What a company ruled by losers, lazy and dumb IA bot... it's just pure d u m b !
Late pick up,late delivery, line not working. How the heck you aren't yet closed? Never ever use this bad company

Waiting home all day and still they dare to write they missed me. Strange, but not the first time this happens.

THEY LEFT A HEAVY PACKAGE ON THE SAME STREET BUT ANOTHER NUMBER AND SOMEONE FROM THAT BUILDING HAD TO MESSAGE ME TELLING ME THAT THE PACKAGE IS IN THEIR HALLWAY AT 10 PM IN THE NIGHT!

Rude very very bed delivery guy, be careful if you order something online chooses another post careful guy , you're gonna be disappointed with them

Almost systematically, when DPD is supposed to deliver, I get an email stating that they were unable to do so.
It happened again today. I was home, the doorbell worked, the street is accessible and I didn't notice any vans stopping in front of my house (this is visible from where i was sitting). What I did notice was that their live view of the location of the van showed the van to have been stationary a few blocks away, on the ring road just outside the city center.
The message said that my package would be delivered at a different location that I supposedly had indicated (which I had not). This location is on the other side of the city (along that ring way). I changed it to a location at walking distance only to get an email that my package could not be delivered due to the address change.
Trying to get in touch with DPD is near impossible. Their complaints page refers to the sender, indicating that DPD takes no responsibility for the behaviour of their drivers.
Update: the package was sent out for delivery again today. The initial message said they'd deliver at my home address, despite me having changed that to their nearest pick-up point, which is also in the city center.
They delivered it to a pick-up point alright, but instead of using the one I indicated, they delivered in one at the other side of the city!
I guess the driver is too lazy or to scared to drive into the center of our small city?

Hopefully this is my first and last experience with dpd. Total regress. Driver picked up my parcel 16.10, that was 5 days ago. Still not received. 05222070379622

Again, a false "not at home" delivery, another lie, another undelivered parcel you have to go catch some place else.

One of the worst delivery ever! They gave information of my delivery saying I should expect it from 13h19 to 14h19. I took the day off, just in case because the item I was expecting was very expensive and I had to use it ASAP. I even started to hear phantom through bell rings. But these guys, kept telling me my delivery was 1 stop away after 2h19, when I checked the live tracking, the delivery vehicle kept moving away from town. Then I get a message at 15h59 saying failed delivery!!!! Like what the heck!

So bad service, several times already the parcel is marked as "wrong address" or "force majeure" while the address IS TOTALLY CORRECT. I suspect they just don't have the time to deliver it the same day (it always happens around 5PM), so they use that fake excuse instead of being honest.

You're at home waiting for a package. But DPD is sending a message saying the package wasn't delivered because they didn't find you at home 😂 The courier didn't even come to my house! The package was so small that he could drop it into the mailbox! So, my question is: why are you charging for shipping?! That's ridiculous!

Normally i love dpd. Because you can track them and they give you a delivery time that's within an hour unlike all others.

Now I ordered a parcel on vinted using dpd. I selected the location for delivery. Tell me why they delivered my parcel in the wrong city?

Tell me why i spent 10min waiting for them to speak to me which they didn't because they're so called busy.

Tell me why they can't reroute my parcel to the correct place?.

What a disaster. And neither dpd or vinted is helpful in this matter. Neither was the parcelshop. They didn't offer to reroute it which mine does. She's a sweet woman.

Why does DPD provide the details of when you will deliver the parcel at the home address, and then don't do it ? I was at home waiting for the delivery, when I got the message saying 'we missed you', when no attempt to deliver was made. Again, it is a trip to an inconvenient pick up place, which I was hoping to avoid. Just say from the start, no home delivery, and the person can chose the delivery company accordingly, when possible.

I have exactly the same feelings like all below. Terrible service, zero contact, they don't care to even call your bell. Hire some monkeys and you'll have 50/50 on successful delivery. With DPD it's almost certain failure.

Terrible. Last few packages I sent with DPD got “lost”. They are going back and forth from Belgium to Germany. Every week the same. You can wait for months and nothing will be delivered. I get a feeling that they just keep the parcels for them selves because not a single one arrives. Like I mentioned it’s always the same places and always same “errors” which I am not sure how you can even not understand how they don’t know where to send the parcel nor try to reach out to me. This is the second time this has happened this month to me. I do NOT recommend choosing this company if you want to have your goods.

I was home all day waiting for my parcel, but the driver marked it as “Not at home” at 16:07 without even ringing my doorbell or attempting to make contact. Instead, the parcel was dropped at a pickup point more than 2.5 km away from my address.
This is completely unacceptable. I should not have to waste my time and travel 6 bus stops because of a failed delivery attempt that was not even properly made. Hold the driver accountable

Very disappointing experience with DPD Group.

Even though my delivery address is correct, the tracking status was updated to: “Your parcel is being held on our premises, the address is incorrect.” No explanation was provided, and the parcel was not delivered on the date I had selected.

I then created a support ticket and requested that the parcel be redirected to a pickup point. More than 24 hours later, I still had no response or update.

On top of that, contacting customer service by phone costs €0.30 per minute, which is particularly frustrating when the issue is with the delivery service itself. I waited 10 mins on the line, still nobody picked up the call, and then I shut down the call. So sh.... Help Center.
I called again the next day, waited on the line for 15 mins, nobody picked up. This company sucks!

At this point, nothing seems to work: the delivery was missed, the address was incorrectly flagged, and customer support has not responded. Overall, a very frustrating experience and a lack of effective communication.