I have been using Stackry for years now and they have been super reliable and professional. The website is super easy to use, I recommend it. However, I wish that there were cheaper shipping opt... See more
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Review summary
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Reviews shaping this summary
A very useful resource for buying art materials when the vendor does not ship to the UK. Straightforward until it comes to actually getting the items shipped from Stackry. The AI 'assistant' is no u... See more
Company replied
Always very helpful. Gets to be a shock when "receiving fee" and "consolidation fees " are added. Also due to them being behind it took longer to consolidate packages, but still charged storage fees... See more
A great shipping service, though the handling and consolidation fees have gone through the roof lately.
Company details
Written by the company
Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
Contact info
472 Amherst Street, 03063, Nashua, United States
- 781-491-0874
- support@stackry.com
- stackry.com
4.2
Great
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Amazing company love them easy to use…
Amazing company love them easy to use fast and efficent.
2 September 2026
Reliable and Excellent Service
I’ve had a great experience with Stackry. The service is reliable, the process is easy to follow, and my packages have always been handled carefully. The team is also responsive and helpful whenever I have questions. I’m very satisfied with the service and will continue using Stackry for my international shipments.
2 September 2026
Reply from Stackry
Hi Luma. Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had such a great experience with Stackry and that you find the process easy, reliable, and straightforward.
It’s especially nice to hear that our team has been responsive and helpful whenever you’ve had questions. We truly appreciate your continued trust in Stackry and look forward to helping with many more of your international shipments! 📦✈️
shipping costs are getting ridiculous…
shipping costs are getting ridiculous every time..
2 September 2026
Reply from Stackry
Hi Rayan,
Thank you for your feedback, and we're sorry to hear about your frustration with rising shipping costs.
We completely understand how this can be frustrating, and we want to be transparent with you: fuel costs are currently at an all-time high, which has driven up shipping rates across the industry, including the carrier rates we pass along to our customers. This isn't something we take lightly, and we're doing our best to keep costs as manageable as possible while still providing reliable service.
We truly appreciate your continued business and understanding during this time. If you'd like, we're happy to walk you through your shipping options to see if there's a more cost-effective method that might work better for your needs — please feel free to reach out to us directly at support@stackry.com.
Thank you again for your feedback, and we hope to continue earning your trust.
The customer service I received was…
The customer service I received was outstanding. Amanda in particular went above and beyond to ensure the expensive collectible I received remained intact. Thank you so much. Cost to ship was expensive in the end but it was worth it.
19 August 2026
Unprompted review
Reply from Stackry
Thank you so much for taking the time to share your experience! We’re delighted to hear that Amanda went above and beyond to make sure your valuable collectible was handled with the care it deserved. We’ll be sure to share your kind words with her!
We also appreciate your honest feedback regarding the shipping cost. We understand that international shipping can be expensive, especially for larger or high-value items, and we’re grateful that you felt the service and care were worth it in the end.
Thank you again for choosing Stackry, and we hope to assist you with your future shipments!
Stackry provide the best service I have…
Stackry provide the best service I have used for shipping from America. A Quick response time and delivery.
2 September 2026
Fast and efficient.
2 September 2026
Immense difficulty with one link…
Immense difficulty with one link accepting the code, ten attempts before success.God knows why,I certainly don't. Generally speaking the weights used seem a little high for 6 trinkets & two t shirts.
2 September 2026
Reply from Stackry
Hi Tom!
Thank you for your feedback. We're sorry to hear about the difficulty you experienced.
Regarding accepting the code, we don't see any record of you reaching out to our customer service team for assistance with this issue, so we're not entirely sure what specific step or process you're referring to. If you run into this again, please don't hesitate to contact us directly so we can help troubleshoot in real time. Customer service can be reached at support@stackry.com.
As for the weight, we want to explain how this is calculated. Packages are weighed based on both actual weight and dimensional weight, with dimensional weight being calculated from the size of the box rather than just the contents. For your shipment, the final consolidated package was weighed at 2 lbs. It's also worth noting that our carriers round up to the nearest pound, which can make the weight appear slightly higher than expected for lighter items.
We appreciate you sharing your experience, and please feel free to reach out to our customer service team if you have any further questions.
Too much chasing for a premium service
I chose Stackry because it seemed like a professional and reliable forwarding service, but my experience was frustrating from start to finish.
The consolidation took nearly a week. A product was incorrectly flagged as hazardous, so I provided the requested SDS and was told the issue had been corrected. The package was still returned by the courier because the SDS could not be located, and Stackry did not notify me even though the parcel had already been back with them for several days.
What followed was a lot of unnecessary chasing on my side. I had to push for the return to be investigated, deal with customs information again, and then contact support yet again when the reshipping prices were higher than what I had originally paid. They did eventually fix everything, credit the shipping cost and allow me to resend without paying extra, and the package arrived safely.
I also found the service very expensive, especially considering the slow consolidation process, and the automated claim on my profile page that I had saved nearly 200 USD through consolidation felt pretty absurd in context.
The package got here in the end, but it took far too much time, effort and stress to get there. I would not use Stackry again.
1 September 2026
Unprompted review
Reply from Stackry
Hi Silja,
Thank you for taking the time to share such a detailed account of your experience, and we're truly sorry for the frustration, delays, and extra effort this caused you.
We're glad to hear the issue was ultimately resolved with the shipping cost credited and the package delivered safely, but we understand that shouldn't have required so much chasing and stress on your part. That's not the experience we want for our customers, and we'd like to look further into what happened with the SDS handling, the lack of notification about the returned parcel, and the reshipping cost discrepancy.
Could you please send your contact information and account details to support@stackry.com, attention to Veronica? She'll be able to review your case directly and address the concerns you've raised.
Thank you again for your patience, and we appreciate the opportunity to look into this further.
Always use Stackry.
31 August 2026
Easy to submit
31 August 2026
generaly in ebay to uae took 1 month…
generaly in ebay to uae took 1 month maybe more but with stackry i get what i want in a week amazing
31 August 2026
Great service
Great service, very professional. Used these guys for a while now, never had a problem with them. Very reassuring knowing my parcels are in good hands. Excellent website interface, everything is straight forward and streamlined.
31 August 2026
Reply from Stackry
Hi David! Thank you so much for your wonderful review and for being a loyal Stackry customer! We’re thrilled to hear that you’ve consistently had a great experience and feel confident knowing your packages are in good hands.
It’s also fantastic to hear that you find our website easy to navigate and the process straightforward and streamlined. We truly appreciate your continued trust in Stackry and look forward to handling your parcels for many more years to come!
Extremely high shipping costs – $100 for a package under 1.2 lbs
I had a very disappointing experience with Stackry and would not use the service again.
My package was small and weighed less than 1.2 lbs (approximately 540 g). Nevertheless, the available shipping options to Germany were around $100 just for shipping.
I did not need express delivery and would have been perfectly happy to wait longer for an economical shipping option. However, there was no reasonably priced standard or economy option available to me.
What makes this even more difficult to understand is that I have since used MyUS for a similar shipment and had a very good experience. Express shipping to Germany cost me less than $30. This is a huge difference compared with the approximately $100 quoted by Stackry for my small package.
Because Stackry’s international shipping was so expensive, I ultimately decided not to have the package shipped to Germany at all. Instead, I asked for it to be forwarded to another address within the United States.
Even then, the only available option was express shipping for almost $30 just for domestic US delivery. There was no inexpensive standard domestic shipping option available to me.
This was particularly frustrating because once your purchases have arrived at the Stackry warehouse, you have very limited alternatives. Either you accept the very high international shipping costs, or even getting your package sent somewhere else within the US can be surprisingly expensive.
Based on my experience, I cannot recommend Stackry for forwarding small purchases from the US to Europe. I have since found a significantly cheaper alternative and would not use Stackry again.
20 July 2026
Unprompted review
Reply from Stackry
Hi Susanne!
Thank you for taking the time to share such detailed feedback, and we're truly sorry to hear about your experience with us.
We completely understand your frustration with the shipping costs you encountered, both internationally and domestically. Fuel costs are currently at an all-time high, which has significantly driven up shipping rates across the industry, and unfortunately this has affected the range of options available for smaller shipments like yours. We recognize this isn't the outcome you were hoping for, especially when weighing it against alternatives like the one you found.
We do want to mention that customers typically see the most value when consolidating multiple packages into a single shipment, rather than sending individual small packages one by one. Since shipping costs are largely driven by the shipment itself rather than scaling proportionally with each item, combining orders can significantly reduce the overall cost per item. This is definitely something to keep in mind for future orders if you decide to give us another try.
We want you to know that we take feedback like this seriously, and we will be passing your comments along to our team so they're aware of the impact these rate increases are having on customers.
For future reference, we do offer a shipping calculator that allows you to estimate costs before placing an order, which may help with planning ahead. You may find that here: www.stackry.com/shipping-calculator
We're sorry we weren't able to provide a more economical option this time, and we appreciate you sharing your experience with us.
Stackry always delivers
Stackry always delivers. Prompt service and great communication I would definitely recommend.
31 August 2026
The worst experience ever
The worst experience ever. Never EVER buy one night delivery sooooo expensive and even though it says “one business day” they will take three business days and say it is normal. So irresponsible.
*I did contact and they did nothing about it but to justify the unjustifiable and to wash one's hands of it.
La peor experiencia. No confien en ellos. Servicio al cliente de lo peor. Se limpian en los derechos del cliente.
18 August 2026
Unprompted review
Reply from Stackry
Hi Hellen!
Thank you for sharing your feedback, and we're very sorry to hear about your experience with the one-day delivery service. This is not the experience we want for our customers, especially after paying for expedited shipping.
We'd like to look into this further to understand what happened with your order. Could you please provide us with your account details or order/tracking number so we can investigate this matter directly? Please contact support@stackry.com attention to Veronica.
We take this feedback seriously and want to make sure we address the issue properly. Thank you for your patience, and we look forward to hearing from you.
Packaging seems to be less robust
Stackry used to be excellent for packaging and every consolidated order of mine which contained blu rays and books was boxed and secure. However recently my last 2 consolidated packages have been in a flimsy DHL lightly padded envelope which, in my opinion, is woefully insufficient for transatlantic shipping. If this is going to be a continuing trend from Stackry, then regretfully I may have to look elsewhere for my shipping services from The USA.
30 August 2026
Unprompted review
Reply from Stackry
Hi Anthony.
Thank you for your feedback, and we're sorry to hear about the packaging on your last two shipments.
We want to reassure you that this is not a trend or a change in our standard packaging practices. Fragile items such as Blu-rays and books should not be packed in a padded envelope, as this doesn't provide adequate protection, especially for transatlantic shipping.
We'd like to investigate this matter further to understand what happened with your recent packages. In the meantime, we can make a note on your account requesting that a padded envelope/bag not be used for your future shipments.
Please reach out to us at support@stackry.com, attention to Veronica, so we can look into this and make sure it's addressed properly.
Thank you again for bringing this to our attention, and we appreciate your continued business with us.
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