I like the fountain. My dogs do too. My frustration is they put me on an auto ship for the dental drops and filters which I wouldn’t willingly sign up for. I’ve emailed them four times with no respo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is the worst business and poor service to deal with. I ordered a pet fountain and filters. I have reached out to them 5 times regarding not having received the fountain. I kept getting message... See more
Company replied
The product itself is nice. However, you get looped into a subscription service from hell that it is impossible to cancel. They give you instructions how to do it on your account that don’t work then... See more
Company replied
I found Selene through an Instagram ad. My order of a dog water bowl arrived damaged with multiple dents. They were slow to respond to my request for a refund. They had me send it back at my... See more
Company replied
Company details
- Pet Supply Store
- also in
- Pet Store
Written by the company
#1 Vet Recommended Dog Fountain in US A fresher way to keep them hydrated. Fresh, flowing water. Triple filtration. An easy-to-clean stainless steel bowl. Meet the fountain designed to make every drink a better one for your dog.
Contact info
4008 Laramie Street, 82009, Cheyenne, United States
- https://selenepets.com/
- selenepets.com
4.1
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company is super easy to work…
This company is super easy to work with. I had an issue with the delivery address of my order and they worked hard to get it resolved!
5 November 2026
Unprompted review
The 3 dogs love the fountain
The 3 dogs love the fountain. I believe for the future I would want a cordless one. I have the corded one now, but the power cord is not long enough. So I have to use an extension cord with it. It works great and the best part is how the dogs like it. Thank you!! ❤️☺️👍
1 November 2026
Unprompted review
Excellent customer service
I ordered the large dog water bowl and my dogs loved it. Nice clean water. After 3 weeks I had to change the filter and the filter had picked up a lot of yuck that was in the water. Amazing how it filters. I had a problem with a leak shortly after that. I contacted Selene and got a reply the same day. They sent me out a new bowl at no charge. Their customer service is excellent. Barbara B
5 November 2026
Unprompted review
Love the product took Maximus a little…
Love the product took Maximus a little while to get use to lol but he uses it regularly
5 November 2026
Unprompted review
We have experienced where my delivery…
We have experienced where my delivery was left at the wrong address abd thus did not receive. Seller is redoing my complete order and shipping back out to me. GREAT CUSTOMER SERVICE
2 November 2026
Unprompted review
Reply from SelenePets
We're so glad our team was able to help make things right for you! 💛 We understand how disappointing it must have been to learn that your package was delivered to the wrong address, especially when you were looking forward to receiving your order.
We're happy that a replacement order has been arranged and that you felt well taken care of throughout the process. We always want our customers to know they can count on us when something doesn't go as planned.
Your kind words about our team mean so much. We hope your new package reaches you safely and that your furry friend loves their fountain! 🐶🐾❤️
— The Selene Team
Our furkids are our worlds
Our furkids are our worlds. Fresh water is very important to their health and the filter system is the best on the market. We chose the wireless 7L unit for our 3 pups and have never been happier. The support staff has been top notch when minor issues have arose.
1 October 2026
Unprompted review
Reply from SelenePets
Thank you so much for your kind words, Paula! 💛 We couldn't agree more that our furry friends deserve the very best care, and we're happy to hear that your three pups are enjoying their 7L wireless fountain!
It's also wonderful knowing that our support team has been there for you whenever you've needed assistance. We always want our customers to feel cared for, even when little issues come up.
We truly appreciate your trust in Selene and hope your three sweet pups continue loving their fountain! 🐶🐾❤️
— The Selene Team
Incredible company
Incredible company! I wrote the company about an issue with my purchase. The company replied to my email within 8 hours and worked with me until the issue was resolved. In the world today, this type of service is hard to find.
4 November 2026
Unprompted review
Reply from SelenePets
We're so happy to hear that our team was able to take care of everything for you, Kimberly! 💛 We know how much it means to receive helpful, attentive service, especially when something doesn't go as expected.
Your kind words about our team truly mean a lot. We always want our customers to feel heard and supported from the moment they reach out until their concerns are resolved.
We're grateful for your trust in Selene and for recognizing the care our team puts into helping our customers. We're always here whenever you need us! 🐾❤️
— The Selene Team
Does not ship to Alaska
Does not ship to Alaska, and customer service is terrible**
I had to email Selene multiple times just to get any response about my order. Getting it shipped was a nightmare.
They do not ship to Alaska. Alaska is a state. I had to set up a forwarding service in Idaho just to get my order, and I still have to pay extra to get it forwarded to me here.
I should not have had to jump through this many hoops for an order I already paid for. I would not recommend this company if you live in Alaska.
4 November 2026
Unprompted review
Reply from SelenePets
Hi Jenn, We sincerely apologize for the difficulties you experienced with your order. We understand how disappointing it must have been to encounter shipping limitations and additional steps just to receive a product you were looking forward to.
We're glad that you've now received your order, although we recognize that the process was far from the smooth experience you deserved. We're also sorry that our communication and support did not meet your expectations along the way.
We truly appreciate you bringing this to our attention. Your experience highlights areas where we can improve how we communicate shipping limitations and assist customers throughout the delivery process.
Thank you for your patience throughout everything, Jenn. We hope your furry friend enjoys the fountain, and please know that our team remains available at info@selenepets.com should you ever need further assistance.
— The Selene Team
Only had about one week
Only had my dog water bowl for a week. It came in a bag not doubled boxed and the bowl had a small dent. Doesn’t affect anything. Have 4 large and medium dogs. Bought this for several reasons. 2 GSD dogs love to play in water. It’s every where. Now there is less water on the floor. My older GSD hasn’t really started using it much. For his health I hope he does. Selene has been good to let me know what is going on and giving tips. I like the filters keeping the water cleaner. It’s a nice stainless steel bowl. Did not come with a plug in adapter. I like it so far.
5 November 2026
Unprompted review
Wonderful pet fountain and exceptional…
Wonderful pet fountain and exceptional customer service.
No noisy sound, easy to assemble and to clean. Does not collect slime. My pets began drinking immediately out of it. Very happy with product and customer service.
5 November 2026
Unprompted review
Reply from SelenePets
We're so happy to hear that your pets took to their fountain right away, Kyrie! 💛 It's wonderful knowing that you're enjoying how quiet it is and how easy it is to assemble and clean.
We also truly appreciate your kind words about our customer support team. We want every part of your experience with Selene to feel easy and enjoyable, so knowing you're happy with both the fountain and the service means so much to us.
Sending lots of love to your furry companions! We hope they continue enjoying their fresh water every day! 🐾❤️
— The Selene Team
I had an issue and they responded…
I had an issue and they responded immediately. My fountain came and it works great!
5 November 2026
Unprompted review
Reply from SelenePets
We're so glad everything worked out well for you, April! 💛 It's wonderful to hear that your fountain has arrived and is working beautifully.
We also appreciate your kind words about our team's quick assistance. We're always happy to help whenever something comes up, and we're glad we could make your experience a positive one.
We hope your furry friend loves their new fountain and enjoys many happy days with it! 🐶🐾❤️
— The Selene Team
I bought my doggie fountain in August
I bought my doggie fountain in August. The pump stopped working . When I contacted the company because of the 5 yr warrenty they sendt a list of instructions to try. Nothing worked, I sent a video and my new pump is on the way. I am glad I contacted them, it took a few days tio resolve but that is okay. They stood behinf their product and I believe they made good on their promise.
5 November 2026
Unprompted review
Reply from SelenePets
We're so glad our team was able to help you get things sorted out, Suzanne! 💛 We understand how important it is to have your furry friend's fountain working properly, especially when it's already become part of their daily routine.
We're sorry the pump stopped working, but we're happy our team could guide you through the necessary steps and arrange a replacement once the issue was confirmed.
It means a lot to know that you felt supported and reassured throughout the process. We truly appreciate your patience and the trust you've placed in our warranty support.
We hope your replacement pump arrives soon so your sweet pup can get back to enjoying their fountain! 🐶🐾❤️
— The Selene Team
Satisfied
Olivia made my experience with Selene very good because apparently the address was printed incorrect so it was never delivered. But she made it right and credited me and I'm very happy. I'll be getting my new product soon I hope. Thank you, Olivia
5 November 2026
Unprompted review
Reply from SelenePets
It means so much to hear that Olivia was able to turn things around for you, Yvonne! 💛 We know how disappointing it can be when a package doesn't arrive as expected, and we're glad she could help find a resolution and make you feel supported.
We'll be sure to share your kind words with Olivia. Knowing she made such a positive difference in your experience will mean a lot to her!
We truly appreciate your patience and trust, and we hope everything goes smoothly with your next order. We're always here whenever you need us! 🐾❤️
— The Selene Team
Milo Loves Lapping Water at his New Water Fountain
Milo, our 9 year old Cavapoo, simply loves your water fountain and is no longer sniffing at a static water bowl and immediately walking away. He is now drinking more water than ever more and is frequently heard lapping at his water fountain any time of the day. Patrick
29 October 2026
Unprompted review
Reply from SelenePets
Milo sounds like he's found his new favorite watering spot, Patrick! 💛 It's so lovely to hear that he's happily enjoying his fountain throughout the day and drinking more water.
We know how much our furry companions' comfort and daily habits matter, especially as they get older. Hearing that Milo has taken to his fountain so well is wonderful news!
Please give your sweet boy some extra love from all of us. We're grateful you've chosen Selene for Milo and hope he continues enjoying every sip! 🐶🐾❤️
— The Selene Team
I highly recommend this product
I highly recommend this product. The product was great. My dogs were skeptical at first however once they saw it wasn't harmful they have been drinking from it quite a bit. I feel better cause I know the water is clean. The customer service I recieved was not only fast but curteous.
19 October 2026
Unprompted review
Reply from SelenePets
We're so happy your pups have discovered just how wonderful their new fountain can be, Juanita! 💛 Sometimes our furry friends need a little time to investigate something new, so it's lovely knowing they're now drinking from it comfortably.
We're also glad the fountain gives you peace of mind and that our customer support team made your experience even better. Your kind words about their helpfulness and courtesy are truly appreciated.
Thank you for trusting Selene and recommending us to other pet parents. Sending lots of love to your sweet pups! 🐶🐾❤️
— The Selene Team
Incredible Customer Service
The customer service has been incredible. I placed my order last night, but on the email confirmation, my apartment number seemed to be missing. I reached out to ensure it would be added to the shipping label and in very little time, Britney assured me she checked my order and the apt number was included. She made sure if I had any further questions, to please reach out again. It's rare to find a company who actually CARES about their customers and I'm so excited to get the fountain for my furbabies. If the product is as nice as the service I've already received, they'll have one extremely happy customer!!
Thanks Britney, for all of your help!!!😊
5 November 2026
Unprompted review
Reply from SelenePets
Thank you for such kind words about our team, Laura! 💛 We're so glad Britney was able to check your order details and quickly reassure you that everything was in place.
We understand how important it is to feel confident about your purchase, especially when you're excited to receive something new for your furry friends. It's lovely knowing that Britney made you feel well taken care of from the very beginning.
We'll be sure to share your appreciation with her! We hope your fountain arrives soon and that your fur babies love it. Thank you for choosing Selene! 🐶🐾
— The Selene Team
SelenePets Review
After reading some of the reviews I was a little skeptical.
After receiving the product I was actually surprised. The quality was a little less than expected but it works well. I was sent the wrong extra filters I ordered but when I contacted SelenePets they responded right away and took care of the issue. I appreciate great customer service. The dogs love the bowl as well. Thank You
30 October 2026
Unprompted review
Reply from SelenePets
Thank you for sharing your experience with us, Danny! 💛 We're glad you gave Selene a chance and that your dogs are enjoying their fountain!
We appreciate your thoughts on the product quality, and we're sorry about the mix-up with your extra filters. It's reassuring to hear that our team was able to respond quickly and get everything sorted out for you.
Your kind words about our customer service mean a lot to us. We truly appreciate your trust and hope your pups continue enjoying their fountain! 🐶❤️
— The Selene Team
Our pup wouldn’t go near the fountain…
Our pup wouldn’t go near the fountain at first. I contacted you and you gave us some great tips to try and help and now he absolutely loves it. Our goal for doing this was to try to get him to drink more water and cleaner water. He loves his fountain now and is drinking more water daily so we are very happy overall with the results. Thank you Selene! 🐶😊
15 October 2026
Unprompted review
Reply from SelenePets
We're so happy to hear that your pup has grown to love his fountain, Tracy! 💛 It can take a little patience for our furry friends to adjust to something new, so we're glad the tips our team shared helped him feel more comfortable.
It's especially nice knowing that he's drinking more water now, which was what you were hoping for when you chose the fountain.
Thank you for giving him time to adjust and for allowing us to help along the way. We hope your sweet boy continues enjoying his fresh water every day! 🐶❤️
— The Selene Team
My dog seems to like it
My dog seems to like it. It’s convenient that I do not have to change the water all the time. I do think the filters a pricey. Especially considering tgey want you to replace them every 2 weeks.
5 November 2026
Unprompted review
Reply from SelenePets
We're happy to hear that your dog is enjoying the fountain, Amy! 💛 It's lovely knowing that it's making your daily routine a little easier, too.
We also understand your thoughts about the cost of replacement filters and appreciate you sharing this with us. We know that keeping up with supplies is an important consideration, and we'll be sure to pass your comments along to our team.
Thank you for choosing Selene and giving us the opportunity to be part of your pup's daily care. We hope you both continue enjoying the fountain! 🐶🐾❤️
— The Selene Team
I like the way the two dogs watched the…
I like the way the two dogs watched the flow of water then they drink ABIT watched them drank a bit more, now here's the thing the bit a never thought I would find, the amount slime, hair and dust in the filters!! Amazing I change the water every day putting a new filter in each time, so l was wondering if l may have some more packs please,
1 November 2026
Unprompted review
Reply from SelenePets
It's lovely hearing how your two dogs are getting used to their fountain, Pauline! 💛 We're glad they're enjoying the flowing water and that you're finding the filtration helpful in catching hair and other debris.
We'd also be happy to help you with additional filter packs. You can reach our team at info@selenepets.com, and we'll gladly assist you in finding the correct filters for your fountain.
Thank you for sharing your experience with us. We hope both your pups continue enjoying their fresh water! 🐶🐾❤️
— The Selene Team
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