smooche Reviews 

In all honesty this foundation was not a match to my skin tone so I contacted customer support about my refund. Carla responded the next day about my order(885938) and was very helpful on getting me a speedy refund. Could not have been more happy with the customer service!!!

in reference to my order 922066 and my representative Genrev, what a great customer service experience.
All my concerns are addressed precisely and clearly!
looking forward to using my new product ❤️
Sharon fron NewJersey, USA

I ordered the foundation but it was the wrong shade on my skin tone. Carla helped me and was very professional and helped resolve my issue with my order# 885421. Very sweet and thoughtful. Great customer service! I ordered a different product because of her kindness!

GENREV was my customer service rep and she was absolutely amazing!! My order number was 811072. Thank you for making sure your customers are taken care of by the upmost best representatives! Genrev is a true asset to your business!!

Great customer service! Thanks Carla

Great customer service from GENREV rectifying my issue from order number 862649

The color changing foundation did not work with my skin color and I requested a refund. My request was just shortly after the 30 day return policy. As a result, their system automatically prevented a refund. However, Genrev acknowledged my disappointment and offered the next best thing, an equal credit to be used for another product they sell. I appreciated that gesture and informed her that I would like to use it for their mascara, and she immediately processed the new order. Efforts like that, significantly improve and customer satisfaction and relationships. Thank you for the excellent customer service Genrev!

Customer service was flawless, great products and great customer service!

Have to say I wasent expecting the product to be any good boy was I wrong absolutely love the smooch foundation 10/10

Carla was really helpful and kind .she was amazing
We need more customer service like that
Thank you so much Carla

I was really impressed with the service I got from Carla at Smooche. When the money went out of my account but I couldn’t seem to access the link to the shipping I groaned inwardly- ‘don’t tell me this is a scam?’To my delight Carla assisted me patiently and diligently and the mistake was discovered- my default email address is not one that is active- thanks so much to Carla for taking the time to put the customer first despite it taking some time to uncover.

Shake provided prompt and helpful service with store credit for the lip plumper that I found to be irritating. The foundation is great, but it's a bit dark, more like my summer colour. I was advised to mix it with a lighter foundation. This works, but I had bought the smooche foundation so I didn't have to keep mixing different products to get the right colour.

In reference to my order 789011, as it was sent back to the warehouse and I informed that it may take some time before it returned to your site Novie was very helpful and friendly to make sure she placed my order in now so I don’t have to wait so long. However, we shall see what the outcome is and how long it takes to finally receive my order. Novie was very professional and prompt to respond to my emails.

Easy to order and quick delivery. The product is great and my skin looks better with a more even tone.

Genrev was super super helpful! I couldn't be more happier with Smooche's customer service rep/ team. They were so responsive and understanding. I truly appreciate it!

Order number: 853033

Having received a faulty foundation dispenser, I advised the company and after sending a short video and photo I was told I would be receiving a replacement. The process was easy and quick and I was very impressed with the customer service. Now after receiving the second foundation (which works!) I have sent a thank you and received a lovely reply from Genrev.

Although I did not have a good experience with my order missing items and a broken foundation. Garcia was great and helping me solve the problem and we came to a resolution.

Good customer service. My item had not been delivered. I contacted them and received a quick response. Jessa looked into my order and explained to me what had happened and gave me two options to choose from, so they could rectify the issue. Jessa was kind, understanding and professional throughout.

I was on the smooch website and read the 30 day guarantee. I assume if they offer a 30 day guarantee they must be very confident about their product. I then proceeded to the return policy. To my surprise you are not allowed to try the product. So, I feel this shouldn't be advertised as any type of guarantee. All returns must be returned in the manner they were received; unused and it's original packaging. This means they are not confident about their product and they do not stand behind their product. Then to top it off the return policy is layered with so much work on the customers behalf that most people will rather take a loss ($39.99). They also claim they are overstocked and are selling this product with a 60% discount. That is not true. This product has always been $39.99 and no additional discount will be applied. Back to the return procedure,.... You must provide a detailed reason for your return, send an email and wait for an approval. If approved, they will give some sort of return order number, so on so forth. Where do you actually ship the product will be delivered to you in another email. Mind you, you must complete these task within 30 days. I did read somewhere on their website that the return must be dated no later than 14 days from the date the product was delivered. Sounds contradictive from the earlier statement of the 30 day guarantee. Words matter and for that reason alone I will not be making a purchase. False advertisement!