This is my first time buy cosmetics from online for friend gift. But delievery getting delayed and over due date. But I feel comfortable and no issue because Euri send me a email and keep monitor... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This just worked for me, went on smoothly, blended well and looked natural and gave a healthy glow, but I will caution that this is not for all, a co worker was looking for a good light foundation and... See more
Company replied
Easy online ordering, quick delivery. I love the serum and the colour changing foundation…it actually does what it says on the tin! The serum goes onto the skin and leaves the skin feeling beautiful... See more
Company replied
Love my Smooche foundation. I am 93 and the foundation goes on smoothly and stays until I remove it at night. No smudging, no looking like “too much”. I’m completely satisfied and have gotten so many... See more
Company replied
Company details
Written by the company
Smooche is a solutions-oriented beauty brand, creating a world where everybody feels confident. For perfect lips, lashes, brows and skin.
Contact info
8605 Santa Monica Boulevard, PMB 44698, West Hollywood, CA 90069, United States
- hey@smooche.com
- smooche.com
4.4
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was a great deal from start to…
It was a great deal from start to finish and I love how it feels on my face
18 August 2026
Unprompted review
Reply from smooche
Hi there! 💖
We're so thrilled to hear that you had a great experience from start to finish and that you love how it feels on your skin! Thank you so much for taking the time to share your lovely review—we're so happy to have you in the Smooche family! ✨
Warmly,
The Smooche Team
I had issues with an item I had…
I had issues with an item I had purchased. I sent an email and April was so very helpful! She was understanding and came up with a solution we both felt was adequate. Great company and customer service. Thanks April!
2 September 2026
Unprompted review
Reply from smooche
Hi Deborah! 💖
We're so thrilled to hear that April was so understanding and found a great solution for you! Dealing with an item issue can be frustrating, so we're so glad April took care of everything with such great care. Thank you so much for your sweet review and kind words about our customer service—we'll be sure to pass along your shoutout directly to April! ✨
Warmly,
The Smooche Team
Novie was awesome
Novie was awesome. Novie ensured that my account was monitored and always touched base with me. I am very happy with the assistance that Novie provided me. Novie deserves to be rated #1 in customer care.
5 September 2026
Unprompted review
Reply from smooche
Hi Karen! 💖
We're so thrilled to hear that Novie took such great care of you and kept in close touch every step of the way! Novie will be so touched to know you consider them #1 in customer care. Thank you so much for taking the time to share your review—we'll be sure to pass along your amazing shoutout directly to Novie! ✨
Warmly,
The Smooche Team
Horrible customer service on missing delivery said delivered but it wasn’t and I don’t have it and no refund or customer care
Horrible customer service
5 September 2026
Unprompted review
Reply from smooche
Hi Deborah,
We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience.
Looking forward to assisting you!
Warm regards,
The Smooche Team
Tried and true
Was very easy to order and then track my order. Product arrived in a timely manner.
As for the product itself, I love it. It matched my skin perfectly. I did find i used a little more than my regular make up but moisturizer and concealer are not really needed. Love this product. It gets a 10 out of 10 from me. We'll done.
24 August 2026
Unprompted review
Reply from smooche
Hi Cathy! 💖
A 10 out of 10 made our day! We're so thrilled that ordering and tracking were smooth, and even happier that the shade match was spot on for you. Skipping moisturizer and concealer is the ultimate dream—we're so smooth Smooche is doing it all for you! Thank you so much for sharing the love! ✨
Warmly,
The Smooche Team
It’s perfect for me
20 August 2026
Unprompted review
Reply from smooche
Hi Karen! 💖
We're so thrilled to hear that it's perfect for you! Thank you so much for your sweet review and for being a part of the Smooche family! ✨
Warmly,
The Smooche Team
The serum is not very good. The foundation gets cakey as the day goes on.
The serum is not very good, my opinion, it dries the face. The foundation gets cakey as the day goes on.
5 September 2026
Unprompted review
Reply from smooche
Hi Gunna,
We’re sorry to hear that you had this experience, and we’d love to make things right. However, we couldn’t locate your order based on the review alone. Could you please share your order number with us? This will help us look into the issue and assist you as quickly as possible.
You can reach us at hey@smooche.com or reply here with your details. We’re happy to help!
Warm regards,
The Smooche Team
Love this foundation
Love this foundation! One thing I noticed that maybe will help others is I used my fingers the first time to spread the foundation and loved it the second use I tried using a sponge instead of my fingers and I noticed it went on ashy and didn’t adapt to my skin as well as the first time. Started applying it like a moisturizer and using the sponge to blend and it’s been amazing! Maybe the warmth and friction from the skin to skin while applying is the secret for those who are having a hard time?
15 August 2026
Unprompted review
Reply from smooche
Hi Tara! 💖
This warm-hand application tip is brilliant—thank you for sharing it! We're so glad applying it like a moisturizer is working amazingly for you! ✨
Warmly,
The Smooche Team
Shane was absolutely wonderful in all…
Shane was absolutely wonderful in all of his communications with me. I tried to cancel after the order #1312241 was placed & he tried to assist with me with the deliverer, but they did not assist in a timely manner. However, Shane made the mistake of of my situation that he could, which I ended up accepting what was best for me. He was so incredibly helpful, thoughtful, and very quick with his responses! I wish more customer service professionals were always like Shane!!
5 September 2026
Unprompted review
Reply from smooche
Hi MG! 💖
We're so thrilled to hear that Shane went above and beyond to support you with order #1312241! We're sorry for the frustration with the delivery carrier, but we're so glad Shane's quick, thoughtful, and helpful communication helped turn things around and find the best solution for you.
Thank you so much for taking the time to share your review—we'll be sure to pass along your incredible shoutout directly to Shane! ✨
Warmly,
The Smooche Team
WOW—You Need This Foundation!
WOW! This foundation exceeded my expectations! I don’t wear makeup every day, but I actually look forward to putting this on. It feels more like moisturizer than foundation ~ lightweight, comfortable, and beautiful on my skin. I’m obsessed! ❤️ If you’re thinking about trying it, buy it! You won’t regret it!
1 August 2026
Unprompted review
Reply from smooche
Hi Dina! 💖
"WOW" is exactly what we love to hear! We're so thrilled that Smooche exceeded your expectations and feels just like a lightweight, comfortable moisturizer on your skin. Knowing that you actually look forward to wearing it—and recommending it so enthusiastically to others—means the absolute world to us! Thank you so much for sharing the love! ❤️✨
Warmly,
The Smooche Team
Almost no product in tube
31 August 2026
Unprompted review
Reply from smooche
Hi Gwenn,
We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience.
Looking forward to assisting you!
Warm regards,
The Smooche Team
Fast shipping
Fast shipping. Product works as promised. Does turn light on brown or darker skin. Not promised to work on dark skin but lighter hues. Good customer service.
5 September 2026
Unprompted review
Reply from smooche
Hi Mama Savage! 💖
We're so glad your order arrived quickly and that the product worked as promised! Thank you so much for sharing your honest feedback regarding skin tones—we really appreciate you highlighting that for darker complexions. If you ever need assistance finding a better option or shade match, our customer service team is always happy to help! Thank you again for giving us a try! ✨
Warmly,
The Smooche Team
Carla helped me with a refund that was…
Carla helped me with a refund that was over the 30 day return policy.
I didn’t get all my money back but I got some.
Thanks Carla for you professionalism and kind nature and going above and beyond. I really appreciate it.
Warm regards
Antonella
2 September 2026
Unprompted review
Reply from smooche
Hi Antonella! 💖
We're so thrilled that Carla was able to go above and beyond to help you out, even outside of our usual policy! Thank you so much for taking the time to share your review and for recognizing her professionalism and kind nature—we'll be sure to pass your sweet shoutout directly along to Carla! ✨
Warmly,
The Smooche Team
What Customer Service???
The customer service is terrible! I have been trying to get a return address for almost 3 weeks and 10 emails and 4 comments on Instagram 🤬 This company is a scam and I’ll drive to West Hollywood if I have to! DO NOT BUY FROM THIS COMPANY
5 September 2026
Unprompted review
Reply from smooche
Hi Monica,
We’re sorry to hear that you had this experience, and we’d love to make things right. However, we couldn’t locate your order based on the review alone. Could you please share your order number with us? This will help us look into the issue and assist you as quickly as possible.
You can reach us at hey@smooche.com or reply here with your details. We’re happy to help!
Warm regards,
The Smooche Team
Shake was the best representative
Shake was the best representative. Helped me a lot in all I need with my order 1250871
3 September 2026
Unprompted review
Reply from smooche
Hi Xian! 💖
We're so thrilled that Shake provided such amazing support and took care of everything you needed for order #1250871! Thank you so much for your sweet review—we'll be sure to pass your kind words directly along to Shake! ✨
Warmly,
The Smooche Team
My experience with two of the products…
My experience with two of the products was not great the foundation was way to light not color adapting at all and very drying not hydrating at all. The lip plumper burned my lips I had to rub ice on them for a while to get it to calm down. When reaching out to ask for a refund they offered store credit and when I said know they wanted a whole video explaining the issues and concerns showing the reaction of the product which is absolutely ridiculous. I took a chance and ordered several products and I’m only asking to return 2 of them. Do right by people who chose to take a chance and try your product, not a good way to do business. Best of luck Smooche!
26 August 2026
Unprompted review
Reply from smooche
Hi Krystal,
We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience.
Looking forward to assisting you!
Warm regards,
The Smooche Team
It is amazing !
It is amazing !! I was never much for foundation usage due to I could never find my “correct” shade. So I gave up. But this … I took a chance and it is amazing!!!!
26 August 2026
Unprompted review
Reply from smooche
Hi Blanca! 💖
Finding the right shade match can be so frustrating, so we're thrilled you took a chance on us! Hearing that you're loving the results after giving up on foundation means the world to our team. Thank you so much for sharing your amazing review! ✨
Warmly,
The Smooche Team
Nice customer service
Nice customer service. Fast service and
Shipping. Good sale. Good product. So far so good.
3 September 2026
Unprompted review
Reply from smooche
Hi Raenae! 💖
We're so thrilled to hear that you're enjoying the product and having a great experience with our sale, fast shipping, and customer service! Thank you so much for taking the time to share your kind review—we're so happy to have you with us! ✨
Warmly,
The Smooche Team
Great product!
5 September 2026
Unprompted review
Reply from smooche
Hi Lisa! 💖
We're so thrilled to hear that you love the product! Thank you so much for taking the time to leave us your review and for being part of the Smooche family! ✨
Warmly,
The Smooche Team
I am really impressed with the CC…
I am really impressed with the CC foundation coverage. The first time I wore this a girl-friend commented how natural this looked on me! It's a winner!
5 September 2026
Unprompted review
Reply from smooche
Hi Tamara! 💖
We're so thrilled to hear that your friend loved how natural it looked on you! Hearing that you're so impressed with the coverage and considering it a winner means everything to us. Thank you so much for taking the time to share your wonderful review! ✨
Warmly,
The Smooche Team
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