smooche Reviews 

Bought the foundation but unfortunately it just doesn’t work for me. Leave white streaks on skin, doesn’t blend well. I emailed twice ( once to follow up on shipping, and the second time was to get a refund for the foundation) but I have never received any response from them. Their money back guarantee is a scam because you won’t be able to get a refund. They have a customer service page on Facebook and apparently a lot of people are having the same issue.

I am extremely disappointed with my experience with Smooche and, in particular, the way they have handled a very straightforward cancellation request.

I placed an online order and changed my mind shortly afterwards. Before the order had been dispatched, I contacted Smooche and clearly asked them to cancel it.

Instead of simply processing my cancellation, they emailed me trying to persuade me to keep the order and “try the product for yourself before making a final decision”. I didn’t respond to that email, and despite already having my clear cancellation request, they went ahead and dispatched the order anyway.

When I subsequently asked to return the unwanted product and receive a refund, I was astonished to be told that they would not accept the return because I had not replied to their email.

In other words, according to Smooche, although I had explicitly asked them to cancel my order before dispatch, my cancellation somehow ceased to count because I didn’t respond when they tried to persuade me to change my mind.

I find this particularly concerning for an online retailer, given the statutory cancellation rights consumers normally have under the Consumer Contracts Regulations.

What should have been an incredibly simple cancellation has turned into an unnecessary dispute. Their own correspondence acknowledges that I originally requested cancellation, so I find their subsequent refusal to accept the return extremely frustrating.

Very poor customer service and a very disappointing way to treat a customer who simply changed her mind about an online purchase. Based on my experience so far, I would not shop with Smooche again and I cannot recommend them.

I have retained the full email correspondence documenting what happened.

Well for starters, a fabulous thank you to a wonderful person, who has totally kept the receipt of my SMOOCHE journey logged beautifully , every inch of the way , until it arrived at my doorstep, MANY MANY thank yous to LOVELY Novie....
As for the product itself... im 61 , even with a moisturising base prior to applying the SMOOCHE foundation itself ( iv tried it Plain without a moisturising base as well ) it goes on white and the pigments changed to a soft pale peach for me... but it left my face with an entirely paler aura ( like I'd dipped my face in white talc & then coloured it in after)
Iv been testing it out at work, for a full day each day for the last week , with different moisturising bases & non bases, each result ended with the same conclusion after 10 hours of wear , im afraid for me , this product settled into my fine lines and filled my pores with a chalky under tone.... im a little UNDERWHELMED to say the least.... and for the money paid, I think that I shall stick with my Usual DIOR foundation that even after 10 hours wear , doesn't sink in and still looks FRESH...
Worth a try, may work for paler complexions and drier skins, but for me DIOR is a more guaranteed finer finish for wearing for hours on end without worry...
Once again though, a huge thank you to Novie for all the help given out , from the USA to YORKSHIRE ENGLAND, your a STAR!! 🌟🌟🌟🌟

As with some of the other reviews I find this sits in every crease and pore and also leaves my face looking chalky so nothing like advertising says

I would like to thank April from Smooche Support for her friendly, professional and helpful assistance regarding my order. She provided clear information and took the time to explain the next steps. I really appreciate her support and the positive way she handled my enquiry. Thank you, April!

Once I determined what the right amount was for flawless polishing, my skin appears to be smoother and more clear. Love the glow that lasts all day! Love it!

Love love the foundation it is so lightweight and the color is perfect, do not need to blotch at all. I am Hispanic and 55 years old, tend to be on the oily side and that is with moisturizer and sunscreen, my skin tone is hard to match because I am neither of the cool neutral or warm skin tones always having to mix colors to get the right shade

Never got my order being trying to get hold of company via email but not responds there is now a phone number or customer support chat I am mad 🤬

I appreciate the customer support person Carla who helped me solve the wrong colour product.

I really like the product

Love the product!

Shiela, handle my concerns with professionalism, kindness and speed.
Thank you and I can hardly wait to try out my products.

9/1/26 (Tues) emailed Smooche for an RA# to return and unused item. Per Their own website states inquiries addressed within 24 hrs. NO REPLY
Emailed again on 9/4/26 (Friday). I really do not like the fact that only communication is by email and no actual number to call. I just have a very bad feeling about the service I am receiving.....

I have purchased previously and was so impressed with the 2 in 1 Mascara I ordered two more. What was sent to me was a very cheap inferior mascara. It clumped, flaked and was very hard to remove. I left a review on their website which is no longer there and either is the mascara I was sent. I notice I don’t receive any advertising messages from them after leaving the review. I reached out but had no response.

Absolute rubbish it sits in every pore on my face will not be buying again do not waste your money

The Smooche color changing base makeup is pathetic. It covers up nothing. I look half dead with it on. Advertising said guaranteed if not satisfied. I emailed them after wearing it one-time. They refuse to refund me and only offer store credit. Why would i want their junk??
Do Not Buy It!!!!

My order has been in Orlando, fl for over a week now. I am in north Florida. I tried to email the to ask for a refund and I have yet to hear from them. That was on Tuesday and it is now Friday. Very disappointed and frustrated. I would appreciate my money back.

The administrators are very personable & make their customers feel as though they are special. You get individual care. Their products I’ve tested so far are top notch especially the foundation in which you put on & it successfully matches your skin color.

The delivery was quick and on time. The foundation I ordered was as described. I am very pleased with your service and product.