Smilie Reviews 

The price was right and customer service got back to me pretty quick.

I have been waiting 2 months and made 3 payments for my aligners, but have yet to receive anything. Everytime I ask there is always an excuse. The latest one was there was a fire at their warehouse. I asked them to cancel my order and refund my money. They asked me to give them 8-10 more business days. 8 business days and still nothing now they want me to give them another week. It getting very frustrating and I feel like I’m getting the runaround. I’m the beginning they were very nice and responsive, and now I feel like they are ripping me off.

Wonderful customer service and very product.

I had a very disappointing experience with Smileie.
About a year ago, I purchased their aligners. After several months, one of them didn’t fit properly. When I contacted them, they acknowledged that new impressions were needed, which suggests the issue was on their end.
The problem came when they told me I had to pay $50 to ship a new impression kit and another $50 to ship replacement aligners because I now live in Puerto Rico. That’s $100 to fix what appears to be their own mistake.
This makes no sense. Puerto Rico is part of the United States, and their website does not disclose any extra charges for shipping there. In fact, when I tried placing a new order using my Puerto Rico address, it clearly showed free shipping.
So on one hand they advertise free shipping, and on the other they try to charge you when you actually need support. That’s inconsistent at best and misleading at worst.
I was willing to work with them, but this feels like they’re trying to pass their mistake onto the customer.
Be careful if you’re buying from them, especially if you’re in Puerto Rico

No results!!! Not happy with aligners at all!
I am 53 and have straight teeth. Within the last 4-5 years, a space (diastema) appeared between my upper 2 front teeth and I hate it. So I ordered aligners from Smileie to simply close the gap. After I finished the entire process of aligners all the way to the retainer step faithfully, I still have the same gap! I contacted Brett and was ordered to pay another $200 for additional aligners to try and close the gap. I started this process 08/2024…it is now 03/2026 and I still have the same space between my 2 front teeth. My diastema was not corrected yet I am out $800. Not acceptable.

My experience with Smiliee was excellent. The treatment completely transformed my smile — my teeth are now perfectly straight and look amazing. The process was simple, easy to follow, and stress-free. Delivery was smooth, and customer service was helpful whenever I had questions. I’m very satisfied with the results and feel much more confident. I would definitely recommend Smiliee to anyone wanting an effective and affordable way to improve their smile."

When I tell you some of the worse and unprofessional people you can ever deal with and that's putting it kindly. I would never recommend anyone to go there I started my journey with them in May and I was never able to used them at all yet they wouldn't give a refund and thought I would keep paying for a product I could use at all I will be trying to file a lawsuit against them for this incompetence because they are illegal and unlawful to think they can take from someone who couldn't use their product

The customer support is poor, and this company is extremely sketchy to deal with when trying to cancel. I placed an order on September 13 and contacted support just 4 hours later to cancel. The chat agent instructed me to email Smileie advisor Brett Arndt, which I did immediately.

On September 14, Brett replied to my cancellation request, asking for my reason and offering a discount to stay. I responded within one hour, clearly stating that I still needed to cancel and receive a refund (since my Invisalign treatment is under warranty). Brett never responded to this email.

Then, on September 15 at 3:00 PM, Brett used the same email thread to inform me that the impression kit had been shipped — directly ignoring my cancellation request. He knew I had canceled but shipped the product anyway.

No customer should have to go through this or be forced to dispute charges with their bank for such a straightforward cancellation. This is extremely unprofessional and misleading business practice.

I had a really great experience with smileie. The price was great and the steps were easy to do myself. Im really grateful for the customer service and happy with the outcome. Thank you smileie.

2 years of constant time wasting and plans of aligners that made my teeth worse than they was before, the company is very poor quality. Their “doctors/dentist are all based out of India and when you do a call with them they are in their bedroom? No licensed Dentist would do this. If you want a good result and less stress then DO NOT waste your money with this company! I will do another post soon with pictures to show how my teeth went from good to awful using this company

5 star definitely. 1 on 1 customer service with brett is fast, all questions answered, qualifying process was simple, everything was easy really. The teeth whitening tech and ooze is also really good. Imagine going from janky to pearly white teeth in 10 minutes, of course add the teeth whitening to your routine every morning and every night and your teeth will naturally become white. AND the aligners.. currently on my 4th set. My top front we're inverted and my bottom we're all crooked. I can SEE the difference. Honestly, my smile confidence has gone up and AND I paid a really great price for all of this. Way better than smile direct club when I tried that 4 years ago.

USELESS
I spent nearly $150 on Smilie teeth whitening pens. I used them for five days as per instructions. I have done exactly as they have suggested. I have also applied the gel generously for double the time. There has not been any difference to the colour of my teeth whatsoever. I have used other brands of teeth whitener before and saw results after the first use. It is not my teeth or the way I've used it. It was a complete waste of money and time. Do not buy their products, they simply do not work.

useless!6 days?i went through all 3 pens using it EVERY night!no tangible results.To add insult to injury as they say...my dentist just laughed when I told him about the product...that's one of those gimmicks with lights isn't it?all i could do was nod my head.

So far they have been very helpful with getting impressions, pretty fast service

The doctor spent over 40 minutes with me to make sure I got my impressions right. Means a lot to me. Thanks!

Not very happy right now. Did my impressions which cost $50. more than others charge. They came out pretty good but they weren't happy with them. I have to do over and pay for more putty..$25 more. Why should I have to pay more? What if they don't like these? Then another $25? Should lower the price of the impressions. I think I will pass on these..

Great costumer service . Very informative ,patient and , Courteous.

Can’t say enough good about Smilie. The results were unbelievable. The customer service was always very responsive and helpful.

Excellent customer service with online chat and our Smileie Advisor (Brett). The impression kit arrived promptly and the instructions were clear. We had no difficulty creating the molds. Treatment has not started yet but so far, this has been a wonderful customer experience.