SmilePath Reviews 

Lyana was so helpful and professional in guiding me through the process of making my teeth impression kit via Google Meet. The whole experience felt so easy and seamless, and she made me feel really confident that I was doing it correctly.
I was super nervous at first and wasn’t sure if I would be able to take the impression properly, but Lyana’s clear guidance and reassurance made the whole process so much easier.
Thank you so much, Lyana — you’re amazing! 😊

Very helpful and clear demonstration.

Easy guidance through every step, friendly staff

The team at smilepath have been absolute angels, Jamie And Zoro made my whole experience pleasant and easy to understand, genuinely could not ask for a better support team, absolutely incredible

Extremely frustrating experience — I would strongly recommend against SmilePath.

I was advised in writing by my dentist not to commence orthodontic treatment after a suspected infection was discovered. I had not started treatment, had not signed the consent form, had not even opened the impression kit, and my aligners had not been manufactured.

Despite this, SmilePath refused to give me a full refund. I repeatedly asked for my money back and was instead offered 50% reimbursement and even a sponsorship arrangement — none of which addressed the very straightforward issue I was raising.

I ultimately had to take the matter to NSW Fair Trading before SmilePath agreed to refund my money.

The fact that I had to go through this much stress and escalation simply to get my money back for treatment I had never even commenced is completely unacceptable.

I will never use SmilePath again and absolutely would not recommend them to anyone.

Really helpful and informative service.

Item doesn't work. They dont care. Zero accountability

Thanks Josh for helping me with the impressions!

Josh was very helpful, easy instructions, very nice to speak with !

I would not recommend this company to anyone.
I submitted an order for aligners back in March. We are now in August.
I completed impressions, that were rejected (this was my own fault)
I then completed impressions over a video consult. (this was now around the 3 month mark due to delayed shipping, they sent the wrong sized impression kits etc)
They were approved and I was sent my treatment plan which took over 4 weeks. (their website says estimated 10 business days) false advertisement.
I was then told I would be sent stages 1-5, taking around 3 weeks to manufacture. It got to the 6 week mark and i was sent tracking details, the actual parcel was not lodged for another week.
When i finally received my package, there was ONE set of aligners in the box. ONE.
They have an app that lets you track your progress and shows you which day you should swap your aligner (on the 10th day). How does one follow their instructions/app when they don't send the next aligner.
Nowhere on their website does it state that the aligners will be sent in batches, so if you are interested in purchasing from SmilePath be aware of this. You will be waiting a lot longer on deliveries. Website says "aligners will be manufactured and shipped in approx. 15 days." FALSE.
So far I have not received my aligners. I have emailed, spoken to the online chat and as much as it seems like they are helpful at the start it is all just AI generalised responses. Do not waste your time or money!! Will be reporting them. Scam company.

I will continue to post updates.

Jose was very helpful and understanding and made the process very easy to get through resulting in a very good impression

Lyana helped me with my impression making process. She was very helpful in guiding me through the process. Thanks a lot for you help!

Ben from Smile Path was great. Very patient and his instructions are very clear. Would definitely recommend

This company is a SCAM, 95% of the 5* reviews on here are bots, all using the same key words with 1 review per account

Paid in full for retainer 5 months ago and ive only received 1 retainer out of my alleged 12 they've claimed to have.

Told me i would have a new one sent every 2 weeks about 2 months ago and still have not received no more than 1 retainer.

They said they'd 'speed' up the process of my next retainer 3 weeks ago and had 0 emails or update regarding this

Don't waste your money, small claims court I think

Lyana was really very helpful and kind today during the session. She made it very easy and straightforward

Lyana was fantastic very helpful

Good instructions very clear

Thanks Derek

SmilePath pleased and disappointed me but the final product was worth it.
The initial impression making was more difficult to achieve an accepted impression which caused delays. At times when I was frustrated the Smilepath team worked out options and solutions to assist.

The hole experience was great and John was patient guiding me through the process. Thanks

I paid in full in Jan-26' and by mid July-26'. I still haven't got the kit. We experience multiple delays, was sent the wrong kit, wrong size and finally had to to go to a physical location. Even after, they lost the images (after paying). Took even more time time find the images. No accountability for the delays. Only polite emails, probably from a bot. Very frustrating. Requested for a refund. Still no response.

Very nice getting your package, overnight ships i reckon
Referred by Harvey