Caspersmile Reviews 

1,490
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 945 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and exceptionally supportive staff who guide users patiently through the initial teeth impression video sessions and answer every question thoroughly. People really appreciate the remarkably smooth process, clear instructions, and convenient home treatment setup that makes everything feel completely straightforward. However, some customers also noted frustrating delivery delays and significant difficulties when trying to reach customer support via email or phone. A few other people additionally mentioned that certain aligners did not fit correctly at first, leading to a slow and complicated correction process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are generally helpful, friendly, and... See more

Customer service

Customers report positive experiences with customer service, noting that support agents are helpful and... See more

Service

Consumers find service to be ambiguous, with highly mixed and polarized opinions. On one hand, many reviewers... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how straightforward and... See more

Product

People report ambiguous experiences with product. Many reviewers are delighted with their new smiles and find... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous experience early on a Saturday morning with Jerry. I had received my kit and was apprehensive about doing the impressions due to my extra small mouth and not getting it right. He made me feel... See more

Company replied

Rated 5 out of 5 stars

I had a video call with Mike Anderson today for help with my teeth aligners, and he was absolutely fantastic. He guided me through the whole process clearly and patiently, making everything feel rea... See more

Company replied

Rated 5 out of 5 stars

It’s a little daunting sorting your teeth straightening kit this way but way cheaper.. I had initial joining issues to complete my impressions but Sam perseverance supported me to join. He was great a... See more

Rated 5 out of 5 stars

I had a video session with John. After doing the tester by myself and not realising 30secs means 30secs, having the video session meant I was guided throughout and successfully managed to get my impre... See more

Company replied


Company details

  1. Teeth Whitening Service

Written by the company

Caspersmile.uk is dedicated to helping people achieve a confident, beautiful smile through high-quality, affordable, and easy-to-use dental solutions. We specialise in clear aligners designed to straighten teeth comfortably and discreetly, offering an accessible alternative to traditional braces. Our goal is to make the journey to a better smile simple, transparent, and stress-free for every customer. From the moment you visit our website, we aim to provide a smooth and supportive experience. Our team works hard to ensure that every customer receives clear guidance, reliable service, and timely updates throughout their treatment. We understand that every smile is unique, which is why our products are crafted with care and precision to deliver effective, noticeable results. At Caspersmile.uk, customer satisfaction is at the heart of what we do. We take pride in offering quick delivery, responsive support, and products you can trust. Whether you're starting your smile transformation or looking for quality dental care products, we’re here to help you every step of the way. We are grateful for every customer who chooses us and values their feedback as we continuously work to improve our services. Your smile matters to us, and we’re committed to delivering an experience that reflects that.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,490)

926 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Clear guidence

I haven't yet started my treatment; however, they are very willing to help guide me to make sure I'm clear on what's happening and get me the perfect treatment.

7 September 2026
Unprompted review
Rated 4 out of 5 stars

Impressions

Jerry has helped me re-do my impressions as my last lot of retainers did not fit. Caspersmile have been quick to rectify the issue.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Effective and reasonably priced clear aligner treatment.

I recently completed my clear aligner treatment with Caspersmile and I’m really happy with the results.
I decided to start treatment because the misalignment of my lower incisors was getting worse over time and becoming more noticeable, especially after I had a bridge fitted on my upper teeth. Caspersmile gave me the chance to fix the problem with prices that are truly affordable — much more accessible than the well-known brands. The option to do a digital scan instead of traditional impressions was also a big plus for me.
The product itself is excellent and the support throughout the treatment was outstanding. A special thank you goes to Olivia and the whole customer care team for their constant help and guidance. The only small difficulty I had was putting on the first aligner (I was a bit worried about applying too much pressure), but after following their advice and reading the FAQs everything became easy.
I finished all 15 aligners and I’m very satisfied with how my smile looks now. I trusted the many positive reviews I found online and I’m glad I did. I would definitely recommend Caspersmile to anyone looking for an effective and reasonably priced clear aligner treatment.
Thank you Caspersmile for the great experience!

1 September 2026
Unprompted review
Caspersmile logo

Reply from Caspersmile

Thank you for sharing your wonderful experience! We’re delighted to hear you’re happy with your results and that Olivia and our team were able to support you throughout your smile journey. We truly appreciate your recommendation and trust in Caspersmile!

Rated 4 out of 5 stars

I have been trying to get some new…

I have been trying to get some new putty because the ones I did were in-correct, it took a while to get through through to someone however eventually I got through to Louise who sorted out everything for me much appreciated

4 September 2026
Unprompted review
Caspersmile logo

Reply from Caspersmile

Thank you for your kind feedback! We’re delighted Louise was able to assist and get everything sorted for you, we truly appreciate your patience and support.

Rated 5 out of 5 stars

John Mitchell was very helpful in…

John Mitchell was very helpful in getting my moulds correct very good customer service. Thankyou

3 September 2026
Unprompted review
Caspersmile logo

Reply from Caspersmile

Thank you so much for your kind review! We’re delighted to hear that John was helpful and provided excellent customer service.

Rated 5 out of 5 stars

He is a good consultant

3 September 2026
Unprompted review
Caspersmile logo

Reply from Caspersmile

Thank you for your kind feedback! We’re glad to hear you had a great experience with our consultant.

Rated 5 out of 5 stars

John Mitchell did my impress video he…

John Mitchell did my impress video he was very patient while my 3 year old was in the picture watching and trying to ask me questions. It took a while with different size trays but we got there in the end. I felt comfortable and he was very informative.

3 September 2026
Unprompted review
Caspersmile logo

Reply from Caspersmile

Thank you for your wonderful review! We’re delighted John made the experience comfortable, patient, and informative, especially with your little one along for the process.

Rated 5 out of 5 stars

Great Experience

Jerry, was nice kind helpful and respectful, helped me do my mould and told me what i did wrong so that i learned from my mistakes, very nice neat job, thank you jerry.

2 September 2026
Unprompted review
Caspersmile logo

Reply from Caspersmile

Thank you so much for your kind words! It was a pleasure helping you, and I’m glad you learned from the experience, really appreciate your review!

Rated 5 out of 5 stars

Jay was amazing at going through the…

Jay was amazing at going through the impressions with me, took his time and was patient, both agreed for me to book in for a scan before aligners and he was really helpful.

Can’t wait to start my aligners.

1 September 2026
Unprompted review
Caspersmile logo

Reply from Caspersmile

Thank you for your kind words! We’re delighted Jay could make the process comfortable and informative, and we can’t wait to see you start your aligner journey!

Rated 1 out of 5 stars

DO NOT use this company

DO NOT use this company. They claim that you can cancel and receive a full refund within 24-48h of your order. I have been trying to cancel from only 30 mins after my order and no one will respond! I was promised a response multiple times 'within a few hours'. I am now past the 48h point and no one will confirm the cancellation. I have been emailing them to no avail, their live chat does not work, and they are reading my messages on Instagram and ignoring them! I have had to contact my bank to try a chargeback as they are literally scamming people! They promise you can cancel and get a refund but they don't let you! Avoid like the plague.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

Wonderful experience. Had aligners for overnight and after the period of time my teeth are how I hoped they would be and super happy with the results. Retainer is good and the customer service throughout was brilliant

31 August 2026
Unprompted review
Caspersmile logo

Reply from Caspersmile

Thank you so much for your wonderful review! We’re delighted you’re so happy with your results and that you had such a positive experience with our aligners, retainers, and customer service. 😊

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look