Amber was SO wonderful! I was surprised when I received a call from a SmileSet representative and she was so quick to answer all of my questions! She reminded me that my discount code was about to exp... See more
Company replied
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Review summary
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JL was very helpful in updating my login, which was tied to an email account I could no longer access. She also made sure I received the discount code I was trying to apply. If my retainer is as high... See more
Company replied
Quick response. Problems solved. I ordered a set of retainers in Dec before my scheduled 6 month set. My scheduled subscription automatically ordered another set in Jan. I emailed customer support a... See more
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Rich was very helpful as I had been disconnected with the previous CSR who said our order had been cancelled. He was not only able to see in the system our order had not been cancelled but had moved... See more
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Company details
About SmileSet
Written by the company
At SmileSet, we believe that everyone deserves a confident, healthy smile. We specialize in providing high-quality, custom-fit clear retainers and Aligner Treatments designed to make dental care convenient, accessible, and effective.
Partnering with treating doctors' practices, we leverage existing dental records to deliver a seamless experience—often eliminating the need for new impressions or scans. Our commitment to innovation and customer satisfaction is at the heart of everything we do.
Retainers & Aligners!
Oral Care
Whether you're maintaining your perfect smile with retainers or starting your alignment journey with our Aligner Treatment, SmileSet is here to support you every step of the way. With fast production times, competitive pricing, and a dedication to quality, we aim to make your smile care as simple and stress-free as possible. 💙
Let SmileSet help you smile brighter today!
Talk To A Smile Expert
Contact info
United States
- 855-604-7052
- support@smileset.com
- smileset.com
4.1
Great
50K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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It took some time to get thru the auto…
It took some time to get thru the auto answers but Calvin hooked me up! Quick and courteous! Thank you!
4 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
This company seems to be run by bots
I am a present customer with questions about my aligners. I have contacted this company six times for support with no response. Twice through their chat bot, three times through email, and once by phone. I'm wondering if they are going out of business and thinking I may have made a big mistake.
4 September 2026
Unprompted review
Reply from SmileSet
We’re very sorry for the delay in getting back to you and completely understand your frustration after reaching out multiple times for support. We are currently experiencing higher-than-normal contact volume and are a bit behind, but we sincerely apologize that you have been left waiting for answers.
Please be assured that SmileSet is here and our team is available to support you throughout your treatment. A member of our team will be reaching out to you directly today to address your questions and make sure you receive the assistance you need.
Thank you for your patience, and we appreciate the opportunity to get this resolved for you.
-The SmileSet Team
Riche did an excellent job helping me…
Riche did an excellent job helping me cancel my order. I was not impressed by the cancellation and refund process. When I expressed this discontent, riche was able to help me out immediately.
2 September 2026
Unprompted review
Reply from SmileSet
Thank you so much for sharing your experience! We’re sorry the cancellation and refund process initially left you feeling frustrated, but we’re so glad Riche was able to step in and get everything taken care of quickly. We’ll be sure to pass along your kind words to him — he’ll be so happy to hear them! 🩵
-The SmileSet Team
Helpful customer support!!
I had issues with the delivery. The package was delivered by carrier but the box was lost. I contacted customer support, fearing I would have to spend hours on the phone or talking to some AI. I was completely wrong!
They responded immediately and were very kind and helpful. After just a call and an email, on the same day, they approved a replacement set to be sent to us.
I’m very happy with their customer service. The person that helped us was thoughtful and efficient. Thank you!!!
1 September 2026
Unprompted review
Reply from SmileSet
Thank you so much for sharing this! We’re thrilled our team was able to step in quickly and make what could have been a frustrating situation much easier. Providing thoughtful, efficient, and genuinely helpful support is incredibly important to us, and we’re so glad we could get a replacement approved for you right away. We truly appreciate your kind words and are happy we could help! 🩵
-The SmileSet Team
Would give a Zero if I could
Would give a Zero if I could. I have contacted Customer service twice to find out why my treatment plan said “rejected unqualified” without any previous notification by email. No one has contacted me after both a Chat attempt and email. I would find another company if you want high quality customer service.
Added note - I did look in my spam and other files in my email and there were no notification emails from Smileset. I contacted chat and was left hanging. Sent email to support, received a reply that they would look into it. Never received a follow up. Way to go, blame the customer
26 August 2026
Unprompted review
Reply from SmileSet
We’re very sorry for the frustration and confusion this has caused. An email notification regarding your treatment plan status would have been sent, but it’s possible the message may have been filtered into a spam or junk folder. We completely understand how concerning it would be to see a “rejected/unqualified” status without having seen an explanation beforehand.
We’d be happy to review this with you and explain exactly what happened. You can reach our SmileCare team directly at 855-604-7052, and a member of our team will be happy to assist.
Unfortunately, the information included with this review isn’t enough for us to confidently locate your account. We’ve requested some additional information privately through Trustpilot so we can identify your order. If you’d prefer not to call, simply respond to that request and I’ll be happy to personally follow up with you directly.
We appreciate you bringing this to our attention and would really like the opportunity to provide the answers and support you’ve been looking for.
-The SmileSet Team
Look Into Other Options Before Choosing SmileSet. Two Treatments Later, My Gaps Are Still There
About two years ago, I used Smiledirectclub to correct the gap in my teeth. The treatment worked pretty well, but at some point I stopped wearing my retainers and my teeth gradually started shifting back. I understand that not wearing retainers can cause teeth to move, and I take responsibility for that. I tried to do a touch up but the business got shut down.
More recently, I decided to try SmileSet after they offered me a deal for a new treatment. I completed the treatment, but unfortunately, the gaps in my teeth were still there. SmileSet then had me go through a second treatment, hoping that it would correct the issue.
I completed the second treatment as well, and I’m still seeing the same gaps.
Now I’m being asked to pay another $400 for a third treatment.
This has been extremely frustrating and disappointing. I have already gone through two treatments with SmileSet without getting the results I was hoping for, and I don’t feel comfortable paying another $400 for another treatment when the previous two haven’t corrected the problem.
I want to share my experience because I think anyone considering SmileSet should know exactly what happened in my situation. Before purchasing treatment, I recommend asking very specific questions about what happens if the aligners don’t produce the expected results, how many refinements are included, and whether additional treatments will cost extra.
this has been my personal experience with SmileSet, and unfortunately, I am still dealing with the same issue after two treatments.
I’m sharing this review because I wish I had looked more carefully at other options before committing. Everyone’s experience may be different, but I personally would choose a different company if I had to make the decision again.
15 June 2026
Unprompted review
Reply from SmileSet
Thank you for taking the time to share your experience. We completely understand your frustration after completing additional treatment and still seeing spacing that you hoped would be fully resolved.
We’ve reviewed your concerns and have already approved you for an additional refinement. Although there would normally be a fee associated with additional treatment at this stage, we are going to waive that fee so we can continue working with you toward the best possible outcome.
With spacing concerns such as a diastema, even a very small amount of movement can make a noticeable difference, which makes wearing each aligner for the full prescribed wear time especially important throughout treatment. These types of gaps can also be particularly prone to reopening, even after successful treatment. Because of this, you may also find it helpful to discuss the spacing with a local dentist or orthodontist to better understand the long-term options available for your specific smile.
Once treatment is complete, retention will be especially important. We recommend wearing your retainers full-time for the first 2–3 weeks to allow your teeth time to settle into their new positions before transitioning to nightly wear. Consistent retainer wear after that is essential to helping maintain your results.
Your refinement has already been approved, and your Impression Kit is the next step needed to move forward. Once we receive your completed impressions back, our team can proceed with your refinement at no additional treatment fee. We hope this helps address your concerns and gives us the opportunity to continue working toward the result you’ve been hoping for.
-The SmileSet Team
Excellent customer service
Excellent customer service. I recieved one order of retainers and I mistakenly took the impressions incorrectly. They gave me some grace and told me they will ship me another impression kit for free so that I can get a better fit. Thank you so much Smile set!
26 August 2026
Unprompted review
Reply from SmileSet
Thank you so much for the kind review! We’re so glad our team was able to help and get another Impression Kit on the way for you. Getting clear, accurate impressions is such an important part of creating retainers that fit properly, and we’re happy to give you another opportunity to get them just right. We appreciate you choosing SmileSet and look forward to getting you into a great-fitting set of retainers! 😊
-The SmileSet Team
A long process
I ordered my aligners in early July, and the process was pretty easy. However, after completing the molds twice, the whole process has taken almost two months and I still have not received my aligners as of yet. They have been ‘in manufacturing ‘ for about 2 weeks now which is pretty disappointing. If I would have known it would take probably 2+ months to receive my aligners, I would have gone with another company.
27 August 2026
Unprompted review
Reply from SmileSet
We’re very sorry for the delays you’ve experienced and completely understand your disappointment with how long the process has taken. While we know having to complete a second Impression Kit added additional time, obtaining clear, accurate impressions is incredibly important to ensuring your aligners are made correctly and setting your treatment up for success from the very beginning.
The good news is that your aligners are now nearing the end of the manufacturing process and should be ready to ship soon! We’ve also added expedited shipping to your order at no additional cost to help make up for some of the time you’ve already spent waiting.
We truly appreciate your patience throughout this process and are excited to get your aligners in your hands so you can finally begin your SmileSet journey!
-The SmileSet Team
10/10 experience Annette and Sara were…
10/10 experience Annette and Sara were wonderful! Fast and efficient process for an insanely great price!!! I can’t wait to begin my SmileSet journey!!
26 August 2026
Unprompted review
Reply from SmileSet
Thank you so much for the amazing review! A 10/10 experience is exactly what we love to hear! We’re thrilled that Annette and Sara made the process so quick, easy, and enjoyable, and we’ll be sure to share your kind words with them. We’re just as excited for you to begin your SmileSet journey and can’t wait to see your new smile come together! 🩵
-The SmileSet Team
Very good costumer service
The people who work there have a very good vibe and the whole experience felt really nice.
25 August 2026
Unprompted review
Reply from SmileSet
Thank you so much for the kind words! We’re so happy to hear that our team made you feel comfortable and that you had such a positive experience with us. Creating a welcoming, friendly environment is so important to us, and we truly appreciate you taking the time to share! 🩵
-The SmileSet Team
My customer service rep was incredible
My customer service rep was incredible. Fixed all issues and concerns promptly. Best customer service I’ve experienced in a long time. Ordering more for my son.
26 August 2026
Unprompted review
Reply from SmileSet
Thank you so much for the wonderful review! We’re thrilled to hear that our team was able to address all of your questions and concerns quickly and provide such a great experience. Hearing that it was some of the best customer service you’ve experienced in a long time truly means so much to us! We’re also incredibly grateful that you’ve chosen SmileSet for your son and look forward to helping him as well. Thank you for trusting us with your family’s smiles! 🩵
-The SmileSet Team
ZERO STARS!!
Don't fall for this "FAST FIX"!! THEY WILL RUIN YOUR TEETH!! If you notice the reviews, they're all people that have only had them a couple of months waiting for a "Colgate Smile"! You will pay DEARLY for crowns and implants
within a couple years to repair the cracked teeth! SmileDirect was the same thing, and they are OUT OF BUSINESS with no
repercussions!! If I could attach a picture of mine, I would! AWEFUL!!
1 December 2025
Unprompted review
Reply from SmileSet
Hi Marilee,
We want to clarify several important points for anyone reading this review.
We have searched our records and cannot locate any order or treatment associated with you at SmileSet. Based on the information you have shared across multiple review platforms, the experience you are describing appears to relate to SmileDirectClub, not SmileSet. SmileSet is a separate company and is not SmileDirectClub or its legal successor.
We absolutely respect your right to share your personal experience with a company that treated you. However, stating that SmileSet “ruined” your teeth when you have not received treatment from SmileSet is not an accurate representation of an experience with our company. We respectfully ask that reviews of SmileSet reflect firsthand experiences with SmileSet.
We also want to address the broader suggestion that clear aligner or remote treatment is inherently unsafe. Telehealth is now commonly used across many areas of healthcare and dentistry, and clear aligner therapy itself is supported by extensive clinical research. More than 20 million people worldwide have used clear aligners, and the important clinical question is not whether clear aligners can work, but whether a particular patient is an appropriate candidate for them.
At SmileSet, every treatment is reviewed and prescribed by a state-licensed dentist or orthodontist. Our aligners and retainers are manufactured using medical-grade materials commonly used throughout the clear aligner industry. We focus on appropriate mild-to-moderate cases, and medical and dental history, existing dental work, tooth positioning, photos, and impressions or scans are reviewed before treatment is approved. If a case requires more complex movement or in-person orthodontic care, it may not be approved for SmileSet treatment.
For anyone interested in reviewing the clinical research behind clear aligner treatment, we publish independent research and supporting clinical information here:
https://smileset.com/apps/jurni/verified-research
Many patients successfully complete treatment through remote dental care when they are appropriately screened and clinically supervised. SmileSet has treated more than 30,000 patients, and thousands of verified customer reviews and before-and-after results are available for prospective patients to evaluate for themselves.
We understand that you feel strongly about your previous experience with another company. However, repeatedly posting that experience as a review of SmileSet, despite having no order or treatment history with us, can give readers an inaccurate impression that you were treated by SmileSet. We respectfully ask that concerns regarding treatment you received elsewhere not be attributed to our company.
- The SmileSet Team
JL provided excellent customer support!
JL was highly professional and courteous in handling my call and questions, immediately assisting me by reviewing my client record and arranging an additional retainer set while clearly explaining my purchase options. She was wonderfully efficient, it was exactly what I needed, and I greatly appreciated her excellent support.
19 August 2026
Unprompted review
Reply from SmileSet
Thank you so much for sharing your experience! We’re thrilled to hear that JL provided such professional, courteous, and efficient support. We know how important it is to get clear answers and a quick resolution, and we’re so glad he was able to review your account, walk you through your options, and get your additional retainer set taken care of right away. We’ll be sure to share your kind words with JL — we know he’ll appreciate them! Thank you for choosing SmileSet! 🩵
-The SmileSet Team
JUNK COMPANY - BUYER BEWARE!!!
A retainer was received that was total junk. They did not fit onto my teeth. They were someone else's retainers entirely. I emailed them about this issue and only received responses from bots with no resolution. Extremely frustrating. No humans will resolve your issues here.
9 May 2026
Unprompted review
Reply from SmileSet
We're really sorry for the frustration you've experienced, especially after receiving retainers that you aren't able to wear and feeling like you haven't been able to get the help you need.
We want to make sure the fit issue is properly reviewed so we can determine what's happening and get you to the right resolution. Please complete our Retainer Fit Survey using the link below and include the requested photos so our team can review the fit more closely:
https://smileset.com/pages/retainer-fit-questionnaire
Once we receive your submission, we'll review everything and determine the appropriate next steps. We appreciate the opportunity to help get this resolved for you!
-The SmileSet Team
Easy and fast
Easy and fast, very professional and took care of the scan perfectly
19 August 2026
Unprompted review
Reply from SmileSet
Thank you so much for sharing your experience! We're thrilled to hear your scan was quick, easy, and handled with such professionalism. We appreciate you choosing SmileSet and look forward to being part of your smile journey! 🩵
-The SmileSet Team
Great customer service
Great customer service and a willingness to help.
18 August 2026
Unprompted review
Reply from SmileSet
Thank you so much for your kind words! We're glad our team was able to provide a helpful and supportive experience. We truly appreciate you taking the time to share your feedback and are always here if you need anything along the way! 🩵
-The SmileSet Team
I am a former smile direct club member
I am a former smile direct club member. I was at the very end of my treatment and it was time for a retainer, so i reached out to smiledirect club with no previous notice that the company had failed and was no longer in business and i was inable to get any of the services i was promised. Now a few years later, -$2000 and my teeth have shifted all the way back.
Then now i see many adds that smile direct club has partnered with smileset. It makes me extremely frustrated that when i reach out to them about the topic i recieved no response or answers, but i continue to recieve email and texts to buy their products. In my eyes i already paid. No refund ever offered, no response ever given.They worked great in fixing my teeth, but did not uphold to their promise. So here i stand with a completely shifted/crooked/insecure smile. With a huge loss and waste in time money and a false sense of hope for my smile.
Update, now they say they are not affiliated with smile direct club when their automated texts say that they are (powered by smile direct club).
Still no help, useless company.
17 May 2026
Unprompted review
Reply from SmileSet
We completely understand why this situation would be incredibly frustrating, especially after investing so much time and money into your smile only to lose access to SmileDirectClub before you could receive the retainer and continued support you expected.
We do want to clarify one important point, as we never want our messaging to create additional confusion. SmileSet did not partner with or take over SmileDirectClub, and we did not receive payments made toward previous SmileDirectClub treatment. SmileSet acquired certain technology and assets after SmileDirectClub ceased operations, which allows us to access some former customer records and offer new services to previous SDC customers, but unfortunately we are unable to honor SDC's prior guarantees, purchases, or financial obligations.
We weren't able to locate any previous communication with our team based on the information available with your review, but we'd genuinely appreciate the opportunity to connect with you and see how we may be able to help moving forward. Please reach out to us directly at support@smileset.com, and our team will be happy to review your situation and help wherever we can.
-The SmileSet Team
Dave was very knowledgeable and helped…
Dave was very knowledgeable and helped guide me to select the best options for my purchase. He took his time and explained everything clearly.
17 August 2026
Unprompted review
Reply from SmileSet
Thank you so much for sharing your experience! We’re thrilled to hear that Dave took the time to walk you through your options, answer your questions, and help you feel confident in your purchase. We’ll be sure to pass your kind words along to him! Thank you for choosing SmileSet — we’re so happy to have you with us! 🩵
-The SmileSet Team
Impressed
I drove almost 3 hours and the ladies were great. The experience was good. They were very precise and made sure that the scan was very accurate. They are a great staff!
15 August 2026
Unprompted review
Reply from SmileSet
Thank you so much for sharing your experience! We're especially grateful that you made the nearly three-hour drive to visit us. It's wonderful to hear that our team made the trip worthwhile and took the time to ensure your scan was as accurate as possible. We'll be sure to share your kind words with the team, and we're so excited to be part of your smile journey! 🩵
-The SmileSet Team
Reply from SmileSet
We're very sorry to hear about the delays and lack of communication you've experienced. We understand how frustrating it is to be waiting for your aligners without clear updates, especially after moving through the earlier steps of the process so quickly.
We'd really appreciate the opportunity to look into your order and determine exactly where things stand. Unfortunately, we're unable to locate your account based on the information available with this review, so we've sent a request through Trustpilot for some additional information that will allow us to identify your order.
Once we're able to locate your account, I will be happy to review your case, provide a clear update on your aligners, and assist with the access issues you've experienced as well.
We appreciate you bringing this to our attention and hope you'll give us the opportunity to step in and help get things back on track.
Warm regards,
Tayler
Sr. Manager, SmileCare Support
SmileSet
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